Saga Holidays Recenzje 

I had to cancel my holiday due to my husband being ill
Saga holidays and saga insurance were really excellent understanding. The holiday was cancelled and my money refunded very quickly
So would certainly recommend saga and would book again with them when I am able to .
Thank you saga

Just spent 2 weeks in hotel palas in montenegro.This hotel is supposed to be a 4star at best I would say it's boardering on 3 star .The all inclusive is a joke the bar shuts at 11pm ,the staff leave and put the lights out even when your still sat thereOur room was not inviting, dated worn out and the mattress was all stained ,the water from the shower flooded the bathroom floor so badly that the bathroom door was all blown on the bottom front and back ,we placed a towel on the floor to help soak it up .the air con was a joke waste of time .The food was repeatative and boring ,never hot .Their idea of soup was coloured dishwater with rice we eat out quite a few times.The staff were not very friendly, never smiled and sometimes you were made to feel like an inconvenience. It had no atmosphere and we thought depressing at times. We paid good money for this holiday through saga all I can say is its in a good location with beautiful views It was like being in an old folks home ,the only thing saga have got right is the door to door chauffeur service .It was our first time with saga believe me it will be our last .I have logged our complaint with saga and sent photos.

I booked the Best of Kenya and Tanzania - The Great Migration on 30 September with Graham. I had a few questions to start with and Graham answered everyone concisely and without hesitation. He guided me through the booking process and costs and was very thorough and patient. I wanted to upgrade my flights and Graham was able to give me a price there and then. The booking process was very smooth and I did not feel rushed at any time.

We booked a holiday in Cyprus and Anthony at Saga guided us through the booking process with expert knowledge and with a friendly approach which we appreciated. The whole process was completed efficiently and Anthony's way of dealing with his customers was a delight for us. Well done Anthony.

We saw so much with the help and guidance of Ayman and Ahmad. So much care for our enjoyment and safety. The cruise down the Nile was idyllic. Lovely scenes committed to memory. Would definitely recommend this Saga holiday.

Harley (laid low by food poisoning at one point) made every effort to answer pretty basic questions due to the lack of information supplied for the trip details. This included cabin layouts, sizes and cabin numbering. Explanation for this was MY Callisto had not been used by Saga before, hence my rating 4 not 5 stars. But Harley persisted and his efforts were eventually rewarded by us booking the trip in tandem with American friends.

Phone call enquiry for Indian rail holiday. Lisa was extremely helpful and explained things thoroughly. This led to a booking for 2, subject to saga travel insurance. Thank you.

The lady who dealt with my booking, Michaela was absolutely amazing she helped me so much I could not get the dares I wanted as they were already booked but she persevered and managed to get me some of the dates to be with friends,a great representative for Saga

Bhanu, the guide was very knowledgeable, and attentive.keeping the group updated and providing regular reminders of departure time and upcoming activities. The coach driver (Mukesh) and his assistant (Manpreet) were friendly and helpful.
Manpreet provided support getting on and off the coach, and always had sanitiser when we got back to the coach. There was always bottled water available (but would have prefered a large (20l) container to refill reusable bottle). The hotels were very good although the check in process seemed unnecessarily long, especially for the return trip to Delhi.
It was a well paced trip, seeing everything expected, but as much as we enjoyed seeing some of the old crafts we didn't need to spend 2 hours looking at carpets we had no intention of buying!
All in all an amazing trip that I would highly recommend.

So Far, today's visit is a bloody disaster. If I was told by the Rep that I would be spending 3 to 4 hrs on a round journey for an 1 1/2 hour possible visit to sorento remembering that this is the Sornto visit and the hotel is nowhere near Sotento
that meant that the scheduled frr time, half was taken up by just getting there. i wouldnot have been on this bus. Can't wait to write this up on trip advisor for the whole holiday.
Let's talk about the Hotel, nice on the outside, but 2 bars, only 1 member of staff doing both bars. There was a fixed meal menu, no one could provide info on what the menu was (and it wasn't that good). Breakfast, three coach loads, 1 coffee machine, the toaster was a sandwich maker, though decent bacon even if it was cold.
Gary

Harley was very friendly and professional. Booking experience was first class

Karen McGuire the tour manager went above and beyond. A great group of diverse people all of course Saga and a large age range. Considering our flights were cancelled due to the air traffic control problems - a lot of friendships were forged whilst Saga got us to our destination for the tour. Food expenses and compensation were provided before we left for home. And of course rebooked flights, transport and accommodation were provided. A great tour despite the start.

We were on the Jewels of Spain tour. It started with the flight being cancelled! Saga were magnificent in finding alternative flights, accommodation and taxi transfers for the whole party. Special mention for Nicole who coordinated it at HQ. Amazing job under stressful circumstances. Once in Spain we were under the care of the amazing Karen Maguire who went above and beyond to ensure that we had a fantastic holiday despite the stressful start. We will definitely look at travelling with Saga again in the future.

What an amazing trip made better by our great guide Bhanu. Great knowledge and enthusiasm. Great friends made and a once in a lifetime experience

Our trip was the Golden triangle with Ranthambhore national park, India. Our guide Bhanu was very knowledgeable, and kept us updated on what we were going to do. He would also come around in the hotel during breakfast and evening meal to check if everything and everyone was okay. Our coach driver Mukesh and his assistant Manpreet were also friendly and helpful, helping everyone getting on and off the coach, and always had sanitiser when we got back to the coach. There was always bottled water available, Manpreet would come around 2 or 3 times every trip. The hotels we stayed in were very good. It was a great experience visiting all the places during the tour. Our guide for the Ranthambore park was great, very informative, we did see a leopard and a bear along with deers etc. The only issue we had was with our Virgin Atlantic flight, we paid to select our seats but were put to sit elsewhere, not happy about that. We will be using Saga again for holidays, the private transfers are great. Thank you Saga … Mark and Carol Williams

My experience was so amazing it was so much more than I had imagined. I went on the Southern sights and sounds Deep South tour.

It was for a special birthday. I had many worries and anxieties as I was taking the trip alone having disabilities and not having travelled for circa 25yrs!

Once I met the Tour guide Steve and soon after our Tour driver Jan worries and anxieties very soon evaporated.

It became clear throughout the tour both had great knowledge of the areas and places we visited. Absolutely every question I had was answered fully and promptly. Nothing was too much trouble. They were professional, empathetic, and great fun!

I could not have asked for more. So much so that I intend to tour in the future if I can co -ordinate with a tour they are doing . I will do so.

I am also recommending Saga / Titan to every one I speak to . I have been so impressed with the service from pick up at my front door to drop off home. It has been such a well oiled operation .

Finally Jan’s actual driving was immense we travelled 1934 miles quite a lot of the time I engaged myself in ‘colouring’ and not once did I go out the lines!

Many thanks to everyone involved behind the scenes as well. On my actual birthday a surprise a waited me in the hotel room. Then there was cards & gifts from the Tour group . Just so much attention to detail.

Saga / Titan you have the formula keep using it …..

We bought saga travel insurance for our trip to Turkey. We are sat in hospital and saga have just told them they can't find my policy. Just spent all of spending money on a treatment.

We have been here just 2 days and now it has been ruined by Saga.

Absolutely disgusting customer service. Sent them a message and was told I could expect a reply later.

The Saga continues. I have to call the claims department, I am in a foreign country and can't call anyone. I asked the lady to forward all the documents they need for me to claims. She said she can't do that, its a different department. Are you serious. You can't e mail a part of Saga !

Explained that they have made a mistake and now I need them to step up and reimburse me. Sorry I can't send an e mail ?

Absolutely disgusting service. Left with no money and 5 days here due to Sagas Incompetence.

First time travelling with Saga,not my last. I have just returned from Southern Sights and Sounds tour taking in Atlanta, Nashville,Memphis,New Orleans,etc.
What a incredible tour. Thank you to our Tour Guide Steve Pritchard superb deep knowledge,and also our driver Jan.Dream come true.Thank You.

It was a lovely crowd and only being 19 of us, we got to know each other quite well. Our guide manager Stephen Pritchard was brilliant. Done a excellent job of making sure we were where we meant to be and what time. The coach driver Jan was also very good. Her driving was impeccable and she also had the patience of a saint, especially when some of the travellers kept her waiting.
A very good tour. Tiring but enjoyable

Just booked a holiday to Canada and Alaska was helped by a very helpful young lady ,who talked me through all the details of the holiday step by step so i understood everything.She was most polite as well.