The staff are always knowledgeable and helpful if you telephone to place an order,or make an enquiry. Plants arrive as described,and in the alloted time frame. Any problem,should it arise,are deal... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered some young plants, they are advertised as 8-18cm but the plants I received were nowhere near that size. I sent them a photo but although customer service was quick to respond by email, I was... Zobacz więcej
Reakcja na opinię
We’ve bought plants from Hayloft before, and had no hesitation about doing so again.The plant we have bought previously is thriving, and flowered beautifully in the summer, and we have no doubts that... Zobacz więcej
Reakcja na opinię
The plants came well wrapped and in good condition ready for planting. However a slight problem as they arrived a day later than expected. Don’t where the delay occurred…probably delivery company... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Szkółka roślin
- również w kategorii:
- Dostawa kwiatów
- Sklep ogrodniczy
Napisane przez firmę
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Napisane przez firmę
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Dane kontaktowe
Zjednoczone Królestwo
- 01386 562 999
- customercare@hayloftplants.co.uk
- hayloft.co.uk
4,3
Doskonała
22 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Plants arrived in good time and in good…
Plants arrived in good time and in good condition
28 września 2026
Odpowiedź od Hayloft
Thank you for your feedback! We’re delighted to hear the plants arrived on time and in great condition.
Kind regards
Melanie
Arrived well packaged and good quality…
Arrived well packaged and good quality and instructions.
30 września 2026
Odpowiedź od Hayloft
We’re delighted to hear the plants arrived well packaged and that you’re happy with the quality and instructions.
Kind regards
Melanie
Good communication regarding order
Good communication regarding order, prompt delivery of well packaged and healthy looking plants.
30 września 2026
Odpowiedź od Hayloft
We’re delighted you were happy with the communication, delivery, packaging, and plants.
Kind regards
Melanie
Odpowiedź od Hayloft
Hi Pamela, Thank you so much! We’re delighted you’re happy with your plants and delivery.
Kind regards
Melanie
Plants were good-delivery poor
Plants were good, delivery of same poor. Delivery company left box on its side causing some damage and compost falling out of pots despite box labeled this way up. Packaging by Hayloft was good but could not withstand rough handling by the courier.
30 września 2026
Odpowiedź od Hayloft
Good afternoon
We’re pleased to hear that you were happy with the plants and our packaging, but we’re very sorry that your parcel was handled poorly during delivery. We understand how disappointing it must have been to receive the box on its side, particularly when it was clearly marked “This Way Up”, resulting in damage and compost spilling from the pots.
We appreciate you bringing this to our attention and will take your comments on board when reviewing our delivery service. We’re sorry that your plants did not arrive in the condition we intended. 🌿
Kind regards Melanie
Plants were well packed and in…
Plants were well packed and in excellent condition when they were delivered. First time I have used Hayloft but will definitely use them again.
30 września 2026
Odpowiedź od Hayloft
Good afternoon
We’re delighted to hear that your plants arrived well packed and in excellent condition. It’s wonderful to know you enjoyed your first experience with Hayloft, and we look forward to welcoming you back again!
Kind regards Melanie
Odpowiedź od Hayloft
Good afternoon
We’re delighted to hear that your plant arrived quickly and in good health. We really appreciate your support and hope you enjoy your new plant!
Kind regards Melanie
Always helpful and polite
Always helpful and polite.
Delivered in good package and bang on due date.
29 września 2026
Odpowiedź od Hayloft
Good morning
We’re delighted to hear that you’ve found our team helpful and polite, and that your plants arrived well packaged and right on schedule. We really appreciate your continued support! 💚
Kind regards Melanie
Poor communication.
Order was short; no warning, explanation or apology.
Some of the the remaining plants in the £230 order arrived in very poor condition.
An alternative was promised to be sent after the weekend.
Then received an email to say that I would be receiving a refund.
Mind way through the following week i haven't seen either replacements or refund.
No personal service or communication.
Disappointing.
29 września 2026
Odpowiedź od Hayloft
Good morning
We’re very sorry to hear about your experience and completely understand your disappointment. An order of this value should have been handled with much better communication, particularly regarding the missing plants, the condition of the plants received, and the promised replacement/refund.
We sincerely apologise that you were left without a clear update and have had to chase this. We appreciate your patience.
Please contact us at customercare@hayloft.co.uk where we will be able to look in to this for you.
Kind regards Melanie
Plants arrived exactly when I asked for…
Plants arrived exactly when I asked for them, in excellent condition. Thank you.
28 września 2026
Odpowiedź od Hayloft
Good morning
We’re delighted to hear that your plants arrived exactly when requested and in excellent condition. We really appreciate your support and hope you enjoy your new plants! 💚
Kind regards Melanie
Very healthy plants
The selection of plants was appreciated as I was after a specific plant for my garden. The price was less per plant if you bought multiples. The plants arrived in very secure packaging and were in excellent condition. Full planting instructions were included . I am waiting for the rest of my order but I know it will be delivered in the new year.
29 września 2026
Odpowiedź od Hayloft
Good morning
We’re delighted that you found the specific plant you were looking for and appreciated our selection and multi-buy pricing. It’s great to hear that your plants arrived safely, well packaged and in excellent condition, and that the planting instructions were helpful. 🌱
We really appreciate your patience while you wait for the rest of your order, and we hope you’ll be just as pleased when it arrives in the new year. Thank you for choosing us! 💚
Kind regards Melanie
flowers/plants
Bought plenty of flowers/plants through company. Fairly reasonable in price. Most have survived, and are fabulous but unfortunately due to weather some didn't.
8 lipca 2026
Odpowiedź od Hayloft
Good morning
Thank you so much for your continued support and for choosing us for your flowers and plants! 🌸🌿 We’re delighted to hear that most of your plants are thriving and looking fabulous. We’re sorry that a few didn’t make it, but unfortunately the weather can sometimes be unpredictable. We really appreciate your kind feedback and hope to keep providing you with beautiful, healthy plants!
Kind regards Melanie
Odpowiedź od Hayloft
Good afternoon
We’re delighted to hear that you’re happy with the quality of your plant and that it arrived safely and on time. We really appreciate your support! 💚
Kind regards Melanie
Plants delivered wsmall plantsere too small and…
Plants delivered were too small and under developed. Needing repotting and growing on. More mature plants were available by this time iny local garden centre. The hayloft plants took 6 months to come.
29 września 2026
Odpowiedź od Hayloft
Good morning
We’re sorry to hear that you were disappointed with the size and maturity of the plants you received, especially after waiting six months for your order. We understand that you expected more established plants that could be enjoyed straight away, particularly when more mature alternatives were available locally.
We’ll take your comments on board as we continually review our plants, availability and delivery times. 🌿
Kind regards Melanie
Odpowiedź od Hayloft
Good morning
🌿 We’re pleased to hear you’re happy with the quality of your plant and our service. We’re sorry that one plant is still awaiting delivery and appreciate your patience. We hope it reaches you very soon! 💚
Kind regards Melanie
Happy Customer
The plant I bought came packaged well and arrived in excellent condition. Highly recommended
28 września 2026
Odpowiedź od Hayloft
Good afternoon
We’re delighted to hear that your plant arrived safely and in excellent condition. We really appreciate your recommendation and hope you enjoy your new plant!
Kind regards Melanie
Val's small Garden
Morning, my X 2 parcels have arrived and I'm planting this afternoon. I went to my little Garden Centre over the weekend. The employers are very polite and helpful thay are always very professional. I tell people about your company
28 września 2026
Odpowiedź od Hayloft
Good afternoon
We’re delighted to hear that both of your parcels have arrived safely and that you’ll be planting this afternoon. 🌱
Thank you for recommending us to others — your support really means a lot to us! 🌸🌿
Kind regards Melanie
Delivered in great condition
Delivered in great condition. Healthy plants, pleased with them all. Thank you.
29 września 2026
Odpowiedź od Hayloft
Good afternoon
We’re delighted to hear that your plants arrived in great condition and that you’re pleased with them all. It’s wonderful to know they arrived healthy and ready to thrive. We really appreciate your support! 🌿🌸
Kind regards Melanie
Odpowiedź od Hayloft
Good morning
We’re so pleased to hear that you were happy with the packaging, quick delivery, and quality of the plants. We really appreciate your support and hope your plants continue to thrive! 🌿🌸
Kind regards Melanie
Will buy from Hayloft again.
Plants were received moist and safely and beautifully packed.
28 września 2026
Odpowiedź od Hayloft
Good morning
We’re delighted to hear that your plants arrived safely and beautifully packed. We really appreciate your support and hope your plants continue to thrive! 🌱🌸
Kind regards Melanie
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