Highlights of the Glacier Express. Amazing experience helped by great Rail Journeys great admin and organization of the tour to cram in as much as possible, without being uncomfortable. So many d... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... Zobacz więcej
Received a brochure through the post, full of fantastic holidays. Sent an enquiry and details sent back very quickly. Telephoned and spoke to our advisor and booked the holiday. Very helpful throughou... Zobacz więcej
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Napisane przez firmę
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Dane kontaktowe
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, Zjednoczone Królestwo
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4,8
Doskonała
20 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Efficient, pleasant and prompt
Needing to phone to book the contact was prompt. The booking process was easy to follow and details of minor changes to the itinerary were shared clearly. The person who dealt with the booking was delightful to speak to and very efficient.
12 kwietnia 2026
Rapid and courteous service.
I called Great Rail Journeys to book a holiday using a loyalty discount which could only be redeemed over the telephone. I was quickly connected to a customer advisor who dealt with my booking efficiently and courteously.
11 kwietnia 2026
Excellent customer service.
I needed information about the pace of the tour and was very satisfied with the useful answer. Very friendly and helpful on the phone. No worries.
11 kwietnia 2026
No surprises on this easy to use website
Just made a booking for a trip to the Isle of Man for later this year.
I found the website easy to use with comprehensive trip details.
Having made the booking I needed to check that I had made the upgrade I wanted correctly so a quick call to the help line and to my surprise a human spoke (not a bott in sight) and my query was answered.
Now I wait, with fingers crossed, for a flaming June to enjoy our trip.
8 kwietnia 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Initial contact
My call was answered reasonably quickly and the person I spoke to was very helpful, efficient and explained the process of booking well.
I was able to book the holiday I wanted without problems.
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Mr Childs,
Thank you for taking the time to share your feedback.
It is wonderful to hear that everything went so smoothly!
Best wishes,
Sophie
Odpowiedź od Great Rail Journeys
Dear Mr Stanton,
Thank you for your 5 star review!
Best wishes,
Sophie
Prompt and efficient service
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Mr Wilson,
Thank you for your 5 star review!
Best wishes,
Sophie
Odpowiedź od Great Rail Journeys
Dear Mr Atkinson,
Thank you for taking the time to share your feedback.
Have a wonderful time on tour!
Best wishes,
Sophie
A very pleasant young lady who knew the…
A very pleasant young lady who knew the river boat and cruise. She was extremely helpful and chatty.
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Mrs Walters,
Thank you for taking the time to share your review.
It is lovely to hear that our team member was so helpful and pleasant. Have a wonderful time on your cruise!
Best wishes,
Sophie
Good positive customer service
Good positive customer service from Paul who was very informative and made the whole experience simple
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Ms Whitworth,
Thank you for taking the time to share your review and lovely comments about Paul.
Have a wonderful time on tour!
Best wishes,
Sophie
First River Cruise. They were very helpful in answering our…
They were very helpful and reassuring in answering our queries as this will be our first river cruise. With their help we have chosen the right river cruise for us. Booking was very straightforward and looking forward to our holiday.
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Mrs Bishop,
Thank you for booking your first river cruise with us!
I am glad that our team were able to reassure you and find the best tour for you.
Have a wonderful time on the Danube!
Best wishes,
Sophie
Odpowiedź od Great Rail Journeys
Dear Mrs Davies,
Thank you for your 5 star review!
Best wishes,
Sophie
Both members of staff we spoke to…
Both members of staff we spoke to (Helen and Alex) were very helpful and efficient
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Mr Woodward,
Thank you for taking the time to share your lovely praise for Helen and Alex!
Have a wonderful time on tour with us!
Best wishes,
Sophie
Very helpful
Very helpful. Went over and above in answering all my questions which gave me confidence in booking with a company I have never used before.
I'm sure I will be using again 😀.
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Ms Clapton,
Thank you for your lovely comments!
I am glad that our team were so helpful and went above and beyond to make sure you felt confident in your booking.
Have a wonderful time on tour and we look forward to seeing you again in the future!
Best wishes,
Sophie
Fourth booking
I rang to book our 4th trip for this year & was delighted to speak to Jasmine. It is great to actually speak to a person rather than use technology!!
I made an error & rang back& she was charming & corrected my mistake .
ALL'S WELL THAT ENDS WELL
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Mrs Barker,
Thank you for your review and for your continued patronage!
It is lovely to hear that Jasmine was so helpful and able to resolve the issue swiftly.
Have a wonderful 4th tour with us. We hope to see you again for number 5!
Best wishes,
Sophie
Odpowiedź od Great Rail Journeys
Dear Mrs Wright,
Thank you for your lovely comments about Gail! I will make sure to share them with her directly!
Best wishes,
Sophie
Odpowiedź od Great Rail Journeys
Dear Mrs Patrickson,
Thank you for your 5 star review and lovely feedback.
Have a wonderful time on tour!
Best wishes,
Sophie
Doświadczenie Trustpilot
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Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.