Highlights of the Glacier Express. Amazing experience helped by great Rail Journeys great admin and organization of the tour to cram in as much as possible, without being uncomfortable. So many d... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... Zobacz więcej
Received a brochure through the post, full of fantastic holidays. Sent an enquiry and details sent back very quickly. Telephoned and spoke to our advisor and booked the holiday. Very helpful throughou... Zobacz więcej
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Napisane przez firmę
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Dane kontaktowe
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, Zjednoczone Królestwo
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4,8
Doskonała
20 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to use & clear.
14 kwietnia 2026
Great customer service so far!
I haven't been on the trip yet, but the customer service was great. I accidentally booked the flight from Manchester instead of Heathrow, but I called and Harry immediately helped me out changing everything really quickly and efficiently. If the trip is as good as their customer service beforehand, I'll be very happy.
14 kwietnia 2026
It was simple and straightforward
14 kwietnia 2026
Professional staff who listen and deliver what is discussed
The brochures are first rate giving a clear insight into the holidays on offer.
The telephone staff are professional , listen to what you say/ask and deliver what is agreed. Great customer interface and service.
14 kwietnia 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
For the second year running GRJ seem to…
For the second year running GRJ seem to think we want to use Baggageman despite having been told that we don’t!
11 kwietnia 2026
Odpowiedź od Great Rail Journeys
Dear Mr Scott,
Thank you for choosing to travel with us again. I have reviewed your booking and can see that we have opted you out of the complimentary luggage service. I apologise for the error at the time of booking.
Kind regards
Jo
Just booked another holiday and website…
Just booked another holiday and website so easy to use and follow up with extras prompt and friendly
14 kwietnia 2026
From the moment I rang the staff were…
From the moment I rang the staff were excellent. They held a place for us as nearly fully booked as I couldn't speak and check dates with my husband at that time. I called back next morning as promised and our places had been saved and we completed our booking
12 kwietnia 2026
online booking
Able to book online - received comprehensive welcome documents within 1/2 hour.
13 kwietnia 2026
Customer service and transactions…
Customer service and transactions working out well so far.
11 kwietnia 2026
No problems
13 kwietnia 2026
Professional easy to use website
Professional easy to use website. Holidays are well documented. Perhaps a few more photos of the holiday would be helpful.
13 kwietnia 2026
Andy proved a most helpful adviser on…
Andy proved a most helpful adviser on my phoning Great Rail Journeys
13 kwietnia 2026
ANDY GETS TOP SERVICE STARS
We were looked after by ANDY. He was knowledgeable, friendly and very efficient. The best helper we have ever had from GRJ.
12 kwietnia 2026
The Lady I was speaking was very…
The Lady I was speaking was very friendly and helpful,
Unfortunately wrote her name down,now I cannot find it,I asked her if I was too old for this Journey and she reassured me I wasn't,we had a pleasant conversation.
Answered all my questions with no problem and gave me more info on journey,thank you very much.
Not sure if this info helps I'm not good at this sort of thing
11 kwietnia 2026
Very efficient company, which is able to answer your queries promptly.
I rang initially and was told that all the phone operators were busy, but l would get a call back. A lady called Morgan, l think, rang back within 15mins. She handled my booking very efficiently and we are now looking forward to our third excursion with Great Rail Journeys.
12 kwietnia 2026
Very helpful.
11 kwietnia 2026
Didn’t have long to wait on phone and…
Didn’t have long to wait on phone and my booking was handled professionally. My questions were answered clearly and fully explained. The booking process was straightforward and didn’t take long.
12 kwietnia 2026
Professional & helpful service
Professional & helpful service. Customer services were efficient & friendly when I made my booking for South Wales by steam..
I'm really pleased they managed to obtain a late solo holiday booking for me at a reasonable additional price.
12 kwietnia 2026
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