Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We recently stayed four nights at Hotel Caruso in Ravello. The hotel’s magnificent setting and beauty were only surpassed by the kindness and caring by every single member of the hotel staff. Simply s... Zobacz więcej

Oceniono na 5 z 5

Received upgrade to the most luxurious room in the world, huge, with wraparound patio and outdoor seating area with panoramic view of Positano. Staff are top-flight luxury resort professionals, helpe... Zobacz więcej

Oceniono na 5 z 5

The Lartisien team were great. Our booking with the hotel was seamless. The transition to the hotel concierge team was very easy. Will definitely use them for future travel.

Reakcja na opinię

Oceniono na 5 z 5

Booked a family-trip with our grandkids via Lartisan to Dubai and asked for connecting rooms, which the hotel ( Al Qasr ) could not grant. Our agent “Shellam “ kept on pushing untill we got it. We had... Zobacz więcej

Informacje dotyczące firmy

  1. Hotel

Napisane przez firmę

Lartisien is a French-born Luxury Travel Specialist, dedicated to crafting extraordinary travel experiences for its Members. Since 2008, we’ve opened doors to the world’s finest hotels for those who love to plan themselves while enjoying upgrades and benefits. In 2011, our passion for excellence led us to launch bespoke travel concierge services. Today, our Client Advisor design one-of-a-kind travel experiences for our Members, unlocking access to hidden gems around the world through our Signature Journeys and Exclusive Events. Get to know us more by visiting lartisien.com


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

323 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Stayed recently at Covent Garden Hotel

Stayed recently at Covent Garden Hotel, a Firmdale property in London, through a reservation arranged by Lartisien. Both the hotel and Lartisien delivered top-flight service, facilitating early check-in at the hotel. Every traveler can rely on the properties in the Lartisien portfolio with complete confidence. In particular, the Covent Garden Hotel is exceptionally impressive for its location, charm, and genuinely warm and friendly staff at the front door, reception, housekeeping, concierge desk, and restaurant Brasserie Max. I look forward to my next experience with Lartisien and Covent Garden Hotel.

30 marca 2026
Opinia niezależna
Oceniono na 5 z 5

The Lartisien team were great

The Lartisien team were great. Our booking with the hotel was seamless. The transition to the hotel concierge team was very easy. Will definitely use them for future travel.

27 marca 2026
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Mr. Downen,

Thank you sincerely for your kind words. Providing a seamless journey is at the heart of what we do, so it’s truly rewarding to hear this.

We greatly appreciate your trust and would be very happy to assist you again for your next travels.

Warmest thanks,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

everything was perfecltly organized

everything was perfecltly organized. It was a great experience!

19 marca 2026
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Mrs. Tsalkitzi,

We’re thrilled to know that everything was smoothly organized and that you had such an enjoyable experience.

Your feedback means a great deal to us and we look forward to assisting you again for your future travels.

Warmest thanks,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

A Very Positive Experience

A very positive experience. The folio of hotels is very impressive. The deal on offer at The Datai in Langkawi was excellent.

1 marca 2026
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Mr. Smith,

We are truly delighted to hear about your positive experience with us.

It’s wonderful to know that you enjoyed our hotel selection and that The Datai Langkawi offer stood out. It’s indeed a very special property, and we’re so pleased we could secure a great deal for you.

We truly appreciate your trust and look forward to assisting you again for your future travels.

Warmest thanks,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

My experience is always exceptional…

My experience is always exceptional from start to finish. The level of professionalism, responsiveness, and genuine care always stands out. Every detail is always handled seamlessly, from the initial inquiry to the final arrangements, making the entire process effortless and enjoyable.

The team demonstrate impressive knowledge of the World's finest properties and their offerings, Communication is always clear, prompt, and courteous throughout, reflecting a true commitment to high-end hospitality. Sophistication and personalised service at its finest. Thank you Lartisien

14 lutego 2026
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Mrs. Murray,

Thank you sincerely for such a generous and thoughtful review.

Your kind words about our professionalism, responsiveness, and attention to detail mean a great deal to the entire team.

At Lartisien, we are deeply committed to delivering refined, personalized service and to curating stays at the world’s finest properties with care and precision. Knowing that this dedication is felt and appreciated makes our work incredibly rewarding.

It is always a pleasure assisting you, and we look forward to crafting many more seamless and memorable experiences together.

Warmest thanks,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

Attentive and extremely helpful

Really helpful staff, very attentive with a great selection of properties.

1 stycznia 2026
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you found our team attentive and extremely helpful, and that our property selection met your expectations. On behalf of the entire team, thank you for your trust. We look forward to accompanying you on your future travels.

Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

Germany / Austria Christmas Markets

The theme for our adventure was the European Christmas Markets. Rosewood Munich was our first stop. Another exceptional experience curated by Shellam, Donna, and the Lartisien team. Judy and I had a wonderful stay. Our Lartisien organized tours were outstanding. Our tour guides were experts in their content and very professional. Every aspect and detail of the trip was designed, tailored, confirmed, and executed with professional precision. Lartisien you made our odyssey of the Christmas Markets effortless and seamless.

5 grudnia 2025
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Mr. Orkis,

Thank you once again for taking the time to share such thoughtful feedback. We’re truly delighted to hear that your European Christmas Markets journey through Germany and Austria was such a memorable experience.

We’re always grateful for your continued trust and for sharing your experiences with us. We look forward to designing many more exceptional journeys for you and Mrs.Greene in the future.

Warm regards,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

Excellent customer service

Excellent customer service, excellent price, this was the first time booking with Lartisien but won’t be the last

9 października 2025
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Thank you for your kind feedback. We’re delighted to hear that you had such a positive first experience with Lartisien and that our service and pricing met your expectations.

We truly appreciate your trust and are pleased to know this won’t be your last booking with us. We look forward to creating many more exceptional experiences for you in the future.

Warm regards,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

Complete Confidence in every Detail, Lartisien!

Shellam and the Lartisien team created the perfect Anniversary stay at the Madarin Oriental, Milan. Every detail was planned combined with flawless execution to maximize an adventure filled with memories and experiences. We had an outstanding stay at the Mandarin Oriental, Milan. Thank you! Ronald

10 września 2025
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Mr. Orkis,

Thank you very much for sharing your kind words. We’re delighted to hear that your anniversary stay at the Mandarin Oriental, Milan was such a memorable and beautifully executed experience.

Shellam,Donna and the entire Lartisien team will be especially pleased to know they helped create an anniversary filled with meaningful moments and lasting memories.

Thank you again for your trust.

Warm regards,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

Servie hors pair

Une grande aide dans la réservation et le conseil avant le voyage.
Une disponibilité permanente pendant le voyage.
Surclassement.
Et un grand secours lors d’un souci de bagages à Pékin. Réactivité immédiate.

22 sierpnia 2025
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Bonjour Madame Giarrizzi,

Un grand merci d’avoir partagé votre expérience. C’est un plaisir de savoir que notre équipe a pu vous accompagner à chaque étape de votre voyage depuis la préparation et les conseils avant le départ, jusqu’à notre disponibilité tout au long de votre séjour. Je suis ravie que le surclassement ait enrichi votre expérience et que nous ayons pu intervenir rapidement lors de votre souci de bagages à Pékin.
Chez Lartisien, chaque voyage compte et il est très gratifiant de voir que nos efforts ont pu faire une réelle différence pour vous.
Nous serions honorés de vous accompagner à nouveau très prochainement pour vos prochaines découvertes.

Très cordialement,
Luisa De Vera
Directrice des Services Clients

Oceniono na 5 z 5

Only praise for lartisien <3

they upgraded us to most beuatiful room.
matcha was already in the room.
i simply adore them <3

15 sierpnia 2025
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Mrs. Borec,

Thank you so much for your lovely words. We’re delighted to hear that the room upgrade and thoughtful touches, like the matcha, made your stay extra special. It truly means a lot to know how much you adore Lartisien. We can’t wait to welcome you again soon.

Warm regards,
Luisa De Vera
Director of Client Services

Oceniono na 5 z 5

Lartisien took care of every single…

Lartisien took care of every single detail of our trip. Everything was planned to the highest standard and every request for restaurants, excursions and transportation organised perfectly.
Even the tour guides they organised were of the highest standard.
We will definitely use Lartisien again.

11 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

I strongly advise against booking your…

I strongly advise against booking your travel arrangements through this agency. Unfortunately, my experience was disappointing due to their consistent failure to deliver on the promises made during the booking process. They significantly overcharged me, with costs that were multiple times higher than what was initially quoted or expected. The charges were not only inflated but also inconsistent, leading to a lot of confusion and frustration.

Customer service was unhelpful and dismissive when I raised concerns, making it difficult to resolve the issues. Overall, I found their service to be unreliable and untrustworthy. If you're looking for a seamless and transparent travel planning experience, I recommend exploring other reputable agencies that prioritize honesty and customer satisfaction.

Save yourself the trouble and potential financial loss by avoiding this agency altogether.

3 czerwca 2025
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Ms. Badryan,

Thank you sincerely for taking the time to share your feelings. We are truly sorry to hear that your experience did not bring the joy and harmony we aim to deliver to each of our guests.

We took time to revisit every detail of your journey with great care, every exchange, every arrangement, and every partner involved. Throughout your stay, your warm words and enthusiasm deeply touched us and our local partners, which makes your final perception all the more regrettable to us today.

While our records show that no additional charges beyond your confirmed arrangements were ever applied, and that certain amounts were even proactively adjusted in your favor, we fully understand that feelings of value and satisfaction are deeply personal. We truly regret that your overall experience did not match the seamless and uplifting journey we strive to create.

At Lartisien, we believe that travel should inspire, transform, and create lifelong memories. Your feedback is precious to us, and we see it as an opportunity to learn and continue to grow.

Our door remains open anytime should you wish to share more. We sincerely hope to have the chance, one day, to welcome you again and restore your trust in our dedication to exceptional hospitality.

If you allow me, I will continue our conversation directly with you, as we have already started our personal exchange beyond Trustpilot.

With my warmest regards,

Lionel Guirard
Chief Commercial Officer

Oceniono na 5 z 5

Beyond service

For many years I’ve used prime concierge and travel services and for the first time got experience of a kind. Everything went smooth and perfect. All we’ve got (right choice of hotels, special welcomes, upgrades, extra perks, transportation and many other benefits) totally exceeded our high expectations! Thanks to the care of Wendy Bhunjun and all team of Lartisien. We’re deeply touched by such care!

15 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Once again Lartisien did their job perfectly

Once again Lartisien did their job perfectly. We have been using Lartisien services 2-3 times a year for many years now and neither Lartisien nor the hotels or Restaurants we booked through Lartisien ever failed us. They always make sure we get the best without any mishaps.

4 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Lartisien luxury hotel booking site



Lartisien Hotel Booking Company That Goes Above and Beyond!

From the moment I engaged with Lartisien to book my hotel, the service
was nothing short of brilliant. The
correspondence was remarkably swift
and efficient, making the entire
process seamless and stress-free.
What truly set Lartisien apart were
the incredible upgrades they
facilitated. Upon arrival at the
hotel, I was delighted to discover
that, I had been upgraded to a beautiful suite which enhanced my experience at this amazing hotel.
This generosity
truly showcased their commitment to
ensuring customer satisfaction.
If you're looking for a hotel
booking company that offers
outstanding service, prompt
communication, and the potential
for delightful surprises, look
no further than Lartisien, I
wholeheartedly recommend them and
will certainly be using their
services again in the future.

25 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Exceptional

Their experience, professionalism, choice and value is exceptional. Will look for locations they have an offering over any others.

24 kwietnia 2025
Opinia niezależna

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