Lartisien Recenzje 

342
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We recently stayed four nights at Hotel Caruso in Ravello. The hotel’s magnificent setting and beauty were only surpassed by the kindness and caring by every single member of the hotel staff. Simply s... Zobacz więcej

Oceniono na 5 z 5

Received upgrade to the most luxurious room in the world, huge, with wraparound patio and outdoor seating area with panoramic view of Positano. Staff are top-flight luxury resort professionals, helpe... Zobacz więcej

Oceniono na 5 z 5

Booked a family-trip with our grandkids via Lartisan to Dubai and asked for connecting rooms, which the hotel ( Al Qasr ) could not grant. Our agent “Shellam “ kept on pushing untill we got it. We had... Zobacz więcej

Oceniono na 5 z 5

Our Lartisien person, Shellam enhanced our London visit at the Soho Hotel. We had stayed there before and loved it. He made sure the hotel was aware of our particular wishes and as a result the trip w... Zobacz więcej

Informacje dotyczące firmy

  1. Hotel

Napisane przez firmę

Lartisien is a French-born travel creator, crafting singular moments around the globe since 2008. At the core of our craft, a close understanding of each traveler and a practiced command of the journey. Guided by a discerning selection of remarkable hotels - La Collection - and a thoughtful team, we offer a true taste of life to a circle of travelers - people joined by a belief in a complete way of travel, one that fosters emotion, memory, and trust, and accepts only the best in its orchestration.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

342 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(342)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Highly recommend booking with Lartisien

Have booked lots of stays with Lartisien and have always been extremely happy with the service, the stays and the Lartisien benefits (i.e., room upgrades, free breakfast and vouchers to use for the spa etc.). Also, one can always rely on the Lartisien selection. All stays have been exceptional.

24 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

The best location in Copenhagen

To stay at Hotel D’Angleterre in Copenhagen is the kind of experience that leaves you fully satisfied.
All the staff in the hotel makes you feel they like to help you by showing a kindly active and positive attitude to your requests.
Of course, building, room assigned and facilities are excellents.
As a summary of my experience at D’Angleterre I would like to say that the hotel is perfectly located, it is beyond the expected level and it never disappoints the guest.
I will definitely come back.

18 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing experience

Amazing experience, great service especially by Lartisien. I will definitely come back again with my family we all loved it!

12 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Lartsien

Quality of properties available and impeccable service before and during the trip. I appreciated Jaqueline and her colleagues: Ana, Shellem, and others in crafting my journey.

18 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent Service and treatment received.

Excellent treatment received with my bookings made through LARTISIEN. Personal Experience Manager Jacqueline made sure my booking at Rosewood Vienna was the way I wanted and everything was unique. Always attentive to my travel dates and making my travel experience easy and comfortable and also the hotel gave me a very nice treatment .Thank you very much!

4 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing!

We can’t thank Robert at Lartisien enough for making our recent trip to India very special and unforgettable. My husband had booked The Imperial in Delhi as a surprise to celebrate our 30th anniversary of becoming engaged there! On arrival we were advised our room had been upgraded as well as being presented with a bouquet of red roses and a celebration cake all organised by Robert and as a complete surprise to both of us. These are the little things that make a trip like this so special. Thank you again Robert! We look forward to using Lartisien again.

26 października 2024
Opinia niezależna
Oceniono na 2 z 5

I honestly don't know what they offer

I honestly don't know what they offer. I tried to plan a birthday celebration/New Year Eve's trip to Japan through them. Very rude and demanding client advisors except for Kent, although they all might be the same person. Very suspect. Plus, the prices directly through the hotels were cheaper. Again, I don't know what this company offers.

12 listopada 2024
Opinia niezależna
Logo Lartisien

Odpowiedź od Lartisien

Dear Nataly D.,

Thank you for taking the time to share your experience with us. I am truly saddened to read that we did not succeed in providing you with the exceptional service we strive to deliver every day. Our mission at Lartisien is to create memorable and seamless experiences for our clients, and it is deeply disheartening to hear that we did not meet your expectations.

Your feedback is incredibly important to us, and I want to personally assure you that we take it very seriously. Unfortunately, I have not been able to identify your trip based on the details provided, which makes it challenging to address your concerns fully. I would greatly appreciate the opportunity to connect with you directly so we can better understand what happened and learn how we could have served you better. Please feel free to reach out to me at luisa.devera@lartisien.com or respond through Trustpilot—I would be very grateful to hear from you.

It is rare for us to receive such feedback, and I want you to know that it has been shared with our team for immediate review. We take great pride in building long-term relationships with our clients, and it pains me to know that we may have fallen short for you. While I cannot undo your experience, I hope to have the chance to speak with you and regain your trust.

Thank you once again for sharing your thoughts. We are committed to learning from this and continuously improving to ensure every client feels the true value of what we offer.

Kind regards,

Luisa de Vera
Head of Client Services
Lartisien

Oceniono na 5 z 5

The Lartisien service is excellent

The Lartisien service is excellent, they always give the best accommodations options and are really helpful for any additional services when you are travelling. I had a very good experience with them and I highly recommen it.

23 października 2024
Opinia niezależna
Oceniono na 5 z 5

Tour of Northern & Central Spain

My wife and I just completed a two-week tour of Northern and Central Spain with the assistance of Lartisien. They were extremely helpful with our lodging and travel, providing us with wonderful accommodations at some of the finest hotels in the cities we visited. The two highlight stays occurred at the Maria Cristina in Donostia-San Sebastian and the Rosewood Villa Magna in Madrid. Both experiences were exceptional and would recommend both for anyone wanting a luxury experience in these cities. Lartisien was a great partner for us and would also recommend them for your travel assistance.
William Browne Jr

5 października 2024
Opinia niezależna
Oceniono na 5 z 5

the hotel was excellent!!

the hotel was excellent!!! the distance from the center near, very clear, very polite everyone of the working people- from the reception until the housekeepers!!! with the help of lartisien we had a very warming welcome and also we organized the birthday of my sister!!! also the team of lartisien arranged an upgrade to a junior suite and we were more comfortable!!!i will definitely choose again LARTISIEN!! thank you for everything!

20 września 2024
Opinia niezależna
Oceniono na 5 z 5

Outstanding service by Katrina whose…

Outstanding service by Katrina whose customer first mindset was just amazing. She is a tremendous asset to Lartisien and the clients she serves. She is absolutely amazing - thank you Katrina. HK and PK

21 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Robert of L’Artisien …true luxury concierge!!!!

Robert and the L’Artisien Group has been coordinating travel for my company and family for several years. Incredibly consistent in delivering the highest level of service. I could not imagine booking travel any other way. My company and my family truly appreciate the travel expertise and access to resources of L’Artisien! Robert and his attention to detail and constant availability is beyond any customer service my colleagues and family could ever even imagine. Congratulations to you Robert and L’Artisien on an incredible concept and organization! Arlene Lo

24 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Service standards

Lartisien made choosing a high class hotel easy and was supportive all the way The benefits also contribute to a great experience .

2 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Shellam

Our Lartisien person, Shellam enhanced our London visit at the Soho Hotel. We had stayed there before and loved it. He made sure the hotel was aware of our particular wishes and as a result the trip was seamless. He always followed up immediately and went the extra mile. The perks that come with Lartisien are so great and they are passionate about our comfort. We will always use the services of this fantastic company!

26 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

LARTISIEN DOES THINGS RIGHT.

LARTISIEN DOES THINGS RIGHT.
EVERY TIME I ASK THE LARTISIEN TEAM, SHELLAM AND ANTONIO FOR ANYTHING, I CAN ALWAYS TRUST IT WILL BE PERFECTLY DONE. THEY MAKE THE MOST DIFFICULT TASKS SEEM EASY, I HAVE NEVER RECIEVED A WE CANNOT DO IT...IT IS ALWAYS YES, WE WILL DO OUR BEST. I RECOMMEND THEM ALL THE WAY

15 kwietnia 2024
Opinia niezależna

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