We had several issues from our side with the booking and Nicolas from customer support helped us solving it friendly, quickly and very well. I was very happy with the support and friendly tone. Thank... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ich habe bei einer Buchung vergessen, mein Wohnmobil mit anzumelden - Katastrophe! Dank der empathischen, professionellen und kompetenten Unterstützung des Teams konnte die Buchung gerettet werden, ob... Zobacz więcej
Reakcja na opinię
Ich habe sehr gute Erfahrungen mit goferry gemacht. Besonders hervorheben möchte ich die Mitarbeiterin Thea. Ich hatte große Probleme. da unser Wohnmobil einen Totalschaden erlitten hatte. Thea hat u... Zobacz więcej
Reakcja na opinię
I can't believe how incapable they have been adding my dog to my ferry reservation for the ferry Genoa-Palermo, despite talking many times on the phone with "Janna" over several days and emailing back... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
goFerry: 45 years of family tradition & expert sea travel Since 1979, GoFerry has evolved from a local travel agency into a leading Mediterranean ferry aggregator. Now in our third generation, we bridge the gap between digital efficiency and old-school hospitality. While others use automated bots, we pride ourselves on our elite support team. Experts like Janna, Vicky and Thea, who personally ensure your booking is secure. Why 3 million+ travelers trust GoFerry: Official Partner: Authorized by 100+ carriers to provide real-time price comparisons and Early Booking discounts and Flash Sale offers. Specialized Bookings: We handle what others can’t. Camping on Board, large vehicle configurations and pet-friendly cabins. Full Protection: Our service fee funds a 24/7 human support team to handle strikes, cancellations and rebookings for you. Experience the Mediterranean with the reliability of 45 years of experience.
Dane kontaktowe
Agiou Pavlou Street 61, 1107, Nicosia, Cypr
- +30 211 800 8990
- support@go-ferry.com
- go-ferry.com
4,0
Dobra
840 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
SCAM ALERT !!
SCAM ALERT !!! 42% overcharge on carrier's price. They practice price gouging in partnership with a shady Agency Travaela
This online service is NOT representing actual carriers. Instead they represent disreputable scam artist agency like Travaela,Ltd of Cyprus. In our recent trip from Syros to Paros they charged us 175 euros on two 120 tickets.
4 października 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Lysander S,
Thank you for sharing your feedback with us.
We are sorry to learn about your experience and appreciate your concerns about the price.
At goferry, we do our best to have transparent pricing and work for great value for our customers. We take any claims of price gouging very seriously.
Please note that goferry is an aggregator site-we pull results from a number of different service providers, each with their own set of price rules.
You can book through our website using various options, depending on your needs and priorities. The prices depend on a number of elements, including the cancellation conditions, levels of support, insurance policies, timing of booking, available promotions, and discounts.
Thank you for bringing this to our attention. We look forward to the opportunity to better serve you in the future.
Sincerely,
The goferry team
Very Professional
We had a problem...the company cancelled the ferry but they were able to change the tickets or to give back the money. Great service ( thanks to Vicky..she is very kind and professional).
21 września 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Mrs.Sabrina Orsi,
We are very pleased to hear that our customer service team was able to assist you promptly and efficiently with the issue that arose due to the cancellation of your itinerary!
It is our highest priority to ensure that any problem is handled efficiently and that our valued customers will be satisfied with any of their requests.
Thank you for sharing your positive experience and we hope to serve you again soon.
kind regards,
The goferry team!
Bad Experience – Crazy Overpriced Fees
I tried to book a ferry from Zakynthos to Kyllini with Go-Ferry, and it was by far the worst experience compared to other platforms. The final price was €83.96, significantly more than expected, more than 10 Euros of fees. Other platforms, like Ferryhopper and Directferries, take much less. I recommend avoiding Go-Ferry entirely, as you can book directly with the ferry company for a more straightforward process and avoid paying such inflated costs.
18 września 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Jon
Thank you for taking the time to post a review. Your frustration makes us unhappy, and we want to help.
We registered that you tried to book the regular booking rate. According to the booking conditions, regular bookings are amendable, refundable and come with a higher support level. Therefore, this rate includes a booking fee. Kindly note, that there are discounted rates available as well as rates with a cancellation period even 45 days after the journey!
Our customers get the highest standards in security, services, and support from us before, during, and after their bookings and trips, which comes with many years of expertise and dedication. If there's a problem at any stage of your booking or travel experience, our representatives will always provide a sustainable solution!
Please also note that goferry collects and displays results from various service providers that have their own pricing policies.
Yours respectfully,
The goferry team!
Change of departure time
The carrier changed my departure time to leave much much earlier that day.
I could not make that new time and going the following day would have caused much hardship and expense.
Go-ferry changed my ticket so that I could still meet my schedule on the same day!
16 września 2024
Opinia niezależna
Odpowiedź od goFerry
Dear PT,
Thank you very much for your review and we're glad you enjoyed our services!
Your feedback is valuable to us as we continue to improve our services. Hope to see you again soon!
Best regards,
Your goferry team!
So geht Service!
Ich kann mich an keine Komplikationen bei der Buchung auf der Webseite erinnern. Woran ich mich jedoch erinnere ist an die absolut hilfreiche und zuvorkommende Unterstützung der Mitarbeiterin von go ferry. Wir hatten erst Probleme mit unserer Kreditkarte (limiteinstellung) und mussten dann noch ein weiteres Ticket im Nachhinein buchen. Thea war sofort zur Stelle und hat sich zuverlässig und zügig um alles gekümmert. So geht Service! Vielen Dank. Wir bleiben Kunden.
13 września 2024
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrte Frau K. Emma
Wir sind stolz darauf, eine kundenfreundliche Online-Buchungsplattform zu sein, auf der die Kunden bei jedem Kontakt mit dem Buchungsprozess und der Fährreise ihren persönlichen Reiseberater bekommen.
ΜfG
Ihr goferry Team
Great experience
Great experience booking for a trip from Rhodes to Halki. Easy website followed with confirmation emails. The selected time was unavailable for the return very, they immediately reached out with an alternative. Great customer care.
3 września 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Katie,
Thank you very much for taking the time to share your positive experience with us!
As an online booking platform, our first priority is the satisfaction of our customers.
Warm Regards,
The goferry team
Éviter Go ferry J’ai acheté via Go ferry 2billets pour…
J’ai acheté via Go ferry 2 billets pour un aller Patmos Athènes en cabine privative.
J’ai payé ces billets 387€ y compris une assurance annulation d’un montant de 31€ soit pour les seuls billets 356€
Quelle n’a pas été ma surprise en retirant mes billets à l’agence de Patmos de constater que ces billets valaient 119€ l’unité soit 238 € pour les deux à comparer aux 356€ déboursés.
Soit une commission d’intermédiaire de 50%.
J’ai donc alerté GoFerry qui se retranche derrière le fait que ce sont les agences partenaires qui facrturent.
Bravo pour le choix des partenaires !
L’agence m’a contacté en me proposant 10% de remise pour un prochain achat.
Il est bien évident que je vais me précipiter pour acheter un billet 50% plus cher pour pouvoir bénéficier de cette remise!
J’ai refait une simulation sur un bateau partant le 20 Septembre de Patmos voilà le résultat :
Go Ferry 328€
Blue star ferry ( le transporteur) 238€
Direct ferry 266€ , cet organisme doit mieux choisir ces agences partenaires.
En conclusion : Éviter Go Ferry
Philippe
30 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Cher Monsieur Philippe De vriendt,
Nous vous remercions de votre commentaire. Votre frustration nous rend malheureux et nous voulons vous aider.
Nous sommes désolés que vous n'ayez pas été informé des frais de réservation pour le tarif que vous avez choisi.
Les détails de votre réservation indiquent que vous avez choisi le tarif de réservation protégée. Selon les conditions de réservation, les réservations protégées sont modifiables et entièrement remboursables jusqu'à 45 jours après le départ !
Nous espérons que notre réponse vous aidera et vous souhaitons une bonne journée !
Cordialement,
L'équipe goferry!
Ein dickes Lob an die go ferry…
Ein dickes Lob an die go ferry Kundenbetreuung!
Es ist die einzige Gesellschaft, die ich kenne, bei der eine persönliche Betreuerin sich unbürokratisch um Anliegen wie Nachfragen, Umbuchungen etc kümmert!
6 września 2024
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrte Frau Adele,
vielen Dank fuer die 5-Sterne Betreuung!
Zufriedene Kunden sind für uns sehr wichtig. Daher stehen wir in mehreren Sprachen immer zur Verfügung, um allen Kunden fachlich zu betreuen.
Ihr Goferry Team
Sehr gute telefonische Erreichbarkeit
Sehr gute telefonische Erreichbarkeit - das findet man sehr selten heutzutage.
Ich habe sehr freundliche und professionelle Hilfe bekommen, und wurde umgehend nach erfolgter Buchung zur Bestätigung angerufen, die Fragen die ich noch hatte wurden umgehend beantwortet. Jederzeit wieder.
4 września 2024
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Herr Holger,
vielen Dank fuer Ihre Bewertung. Wir freuen uns, Sie wie gewünscht beraten zu haben. Jedem Kunden stehen wir immer gern zur Verfügung und versuchen auf alle Probleme einzugehen und vor allem auch eine Lösung zu finden!
Ihr Goferry Team
toller Kundendienst
Nach dem Senden meiner Reisedaten + Sitzplatzreservierungen, ist mir ein Fehler unterlaufen, der mir nicht sofort auffiel. Durch die schnelle Kontakt-
aufnahme, Anruf und e-mail vom goferry-support, konnten wir die Unstimmigkeit telefonisch und mit e-mail-Bestätigung auch gleich korrigieren. Herzlichen Dank an die freundliche und aufmerksame Dame vom Kundendienst, war beeindruckt, kann ich nur bestens empfehlen!
29 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Lieber Herr Bauersachs,
vielen Dank fuer die nette Bewertung,
Ihr Goferry Team
very helpful and friendly ladies
very helpful and friendly ladies. They solve even the most difficult things. Thank you very much, would be happy to come again
26 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Mr. Peter Mayer,
Thank you very much for using our services and for writing this review!
We appreciate to the most your positive comments and will continue serving you and all of our customers in the best possible way.
Thank you once again for being a loyal customer and we wish you a nice trip and relaxing vacation time!
For any further inquiries we remain as always at your disposal - even after your journey!
Your goFerry Team
Overcharged with a 60% Markup/ Avoid at all costs
I had an incredibly frustrating experience with this company. I purchased ferry tickets online, only to find out that I was overcharged by a whopping 60% compared to the original ticket price! They offered no additional services to justify this outrageous markup, and there was no student discount available either—just cheap excuses.
To make matters worse, they transferred my complaint to another company, Travaela.com, which was just as unhelpful. This is clearly a company that takes advantage of customers. Save yourself the trouble and don’t trust them with your travel plans. Worst experience ever
14 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Mrs. Eleni Georgiou
Thank you for taking the time to post a review. Your frustration makes us unhappy, and we want to help.
Kindly note that most of the shipping companies provide the student discount only to the students from Greek institutions or to the holders of ISIC card, this information appears at the 3 step of your booking.
Our customers get the highest standards in security, services, and support from us before, during, and after their bookings and trips, which comes with many years of expertise and dedication. If there's a problem at any stage of your booking or travel experience, our representatives will always provide a sustainable solution!
Please also note that goferry collects and displays results from various service providers that have their own pricing policies.
Hopefully, our comments answer your questions.
Best regards,
The goferry team!
Schnelle und gute Abwicklung
Schnelle und gute Abwicklung. Gerne wieder.
26 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
LIebe Frau Bettauer,
danke fuer Ihre nette Bewerung!
Ihr Goffery Team
Alltags good contact and service
Since many, many years I book my ship Tickets from Italy to Greece by go ferry. Although I book an online Ticket it is at any time possible to get help by phone contact. This year it was very, very diffucult due to big problems with the ships of Anek Line sailung from Venice to Patras. The customers got very angry. But the ladies in the office of go ferry tried very hard to find new possibilities and offered new options . Thank you for your Services!
22 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Anne Hois,
Thank you very much for taking the time to share your positive experience with us!
We really appreciate your feedback and value your opinion. We strive to provide excellent customer service at all times and we are thrilled to hear that our customer service team was able to assist you promptly and efficiently.
Kind regards,
The goferry team!
Odpowiedź od goFerry
Dear Paola Ponzio,
Thank you very much for your review and we're glad you enjoyed our services!
Hope to see you again soon!
Best regards,
Your goferry team!
Just Brilliant!!!
They couldn’t have made it easier to book our ferries. The website is easy to navigate, very detailed and easy to reserve.
I also had to contact customer service as I needed to change a ferry time- the response was prompt and guided me through the whole process.
I will always use go ferry for future bookings.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Dear P Patel,
Thank you very much for using our services and for writing this review!
We appreciate to the most your positive comments and will continue serving you and all of our customers in the best possible way.
Thank you once again for being a loyal customer and we wish you a nice trip and relaxing vacation time!
For any further inquiries we remain as always at your disposal - even after your journey!
Your goFerry Team
Ich kann den Kundenservice bei Go Ferry…
Ich kann den Kundenservice bei Go Ferry sehr empfehlen.
Die Mitarbeiter sind freundlich und hilfsbereit.
14 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrte Frau Lentz,
wir bedanken uns fuer die gute Bewertung!
Ihr Goferry Team
sehr guter Service ,Beratung und Hilfe
sehr guter Service ,Beratung und Hilfe
Vielen Dank
10 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Sehr geehrter Herr Christoph,
wir haben zu danken. Selbstverstaendlich stehen wir allen unseren Kunden jederzeit in der Muttersprache fuer Hilfe und Beratung zur Verfuegung.
Ihr Goferry Team
After an initial problem with our…
After an initial problem with our booking Maria Angelica was able to sort a different route for us with our large motorhome and dog. Cannot thank her enough for turning a nightmare into something positive
5 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Rhea
Thank you for using goFerry and we appreciate the 5 star rating!
It is our main goal to provide the best possible services and user experience!
Our customer support department is always ready to help.We will be happy to serve you again!
Kind Regards,
The goFerry team!
money back
We booked a trip from Bari to Patras, i was forgotten membership of NKC ( the netherlands) I write an email and within a few days i receiverd 50,- on my account. Perfect service from goFerry.
2 sierpnia 2024
Opinia niezależna
Odpowiedź od goFerry
Dear Frits Dikhoff,
Thank you for using goFerry and we appreciate the 5 star rating!
Our customer service department is always happy to help.
We hope to serve you again soon!
Kind regards,
The goFerry Team!
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