Galaxy Cruises Recenzje 

408
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We were impressed to have all our questions answered fully without delay. Galaxy agent Jim was happy to communicate by phone and email so that we have a reference to refer to for our decision to go ah... Zobacz więcej

Oceniono na 5 z 5

Another great cruise organised by Adam at Galaxy cruises, Flights, a couple of nights in Venice exploring before we joined our cruise around the Adriatic then finishing in Athens for another nig... Zobacz więcej

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Oceniono na 5 z 5

Great experience booking with Galaxy Cruises. 5 star service from Angela at Galaxy Cruises. Determined to get me exactly what I wanted, lots of communication to make sure everything was right. Ext... Zobacz więcej

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Oceniono na 5 z 5

Really great customer service, super efficient and knowledgable.Rickie was very clear, happy to do amends to get my holiday just right and promptly sent through paperwork to read. He was an absolute p... Zobacz więcej

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Informacje dotyczące firmy

  1. Agencja podróży
  2. również w kategorii:
  3. Agregator turystyczny
  4. Biuro organizujące wycieczki statkiem
  5. Biuro podróży
  6. Przewozy statkiem

Napisane przez firmę

Galaxy Cruises is a UK-based travel agency dedicated to delivering exceptional cruise holiday experiences to destinations across the globe. We are proud to be part of Galaxy Travel Ltd, a trusted name in the travel industry known for personalised service, expert knowledge, and unbeatable value. We specialise in a wide range of cruise packages to suit all types of travellers – from relaxing escapes to adventurous explorations. Whether you're dreaming of the Caribbean, Alaska, the Mediterranean, or Asia, we work closely with some of the world’s leading cruise lines, including Holland America Line, Norwegian Cruise Line, Princess Cruises, and others to bring you the best routes, experiences, and offers available. Our experienced team is passionate about travel and committed to helping you find the perfect cruise. From selecting the right itinerary and ship to arranging flights, hotels, and pre/post-cruise stays, we make the entire process seamless and stress-free. All our holidays are fully ATOL protected, ensuring your booking is safe and secure from the moment you confirm to the moment you return. At Galaxy Cruises, we turn cruise dreams into lasting memories – with expert care, great value, and trusted protection every step of the way.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

408 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(408)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 204

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Oceniono na 5 z 5

Excellent customer service

After seeing a great offer from galaxy cruises on the internet we decided we would like to speak to someone.
First time that we have used Galaxy Cruises but I would be happy to recommend them to anyone. Especially Brian he explains everything in detail and answered our concerns.
Firstly their prices were really good but I would really like to say thank you to Brian who managed my booking as we changed a few things And again Brian delivered.
I must admit we weren’t the easiest customers as I had specific requirements for flights which we changed with his help. both the hotels that were included are fine and a good standard.
Brian was courteous and professional throughout the process and everything worked out well . So we’re looking forward to our first cruise in April 2027 with Galaxy and feel confident about everything. I will of course write another review after our experience , but for now a big thank you Brian your a star xxxx

14 października 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Elaine,

Thank you so much for your lovely review! 😊 We’re delighted that Brian made your booking experience a positive one and helped ensure everything was arranged to your satisfaction. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Brian.

Wishing you a fantastic cruise in April 2027, and we look forward to hearing all about your adventure! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Great experience

Great experience, well planned out hotels either side of cruise really good value for money and of good quality. Couldn't fault the cruise excellent food, service and helpful staff made our holiday very special have now booked another with you

26 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Geoffrey,

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that you had such a memorable holiday and that you’ve chosen to travel with us again. Your continued trust means so much to our team.
🚢 We look forward to helping you create more amazing holiday memories on your next adventure!

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Another great cruise organised by Adam…

Another great cruise organised by Adam at Galaxy cruises,
Flights, a couple of nights in Venice exploring before we joined our cruise around the Adriatic then finishing in Athens for another night exploring the city. Hassle free holiday very much enjoyed and a fantastic price.
Easy to arrange just told Adam what we wanted and shortly afterwards option were sent and holiday booked as simple as that.
Booked our next one already.
Great service. Thank you

26 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Andrew,

Thank you for your fantastic review! 😊 We’re delighted that Adam helped make your holiday such a success from start to finish. We’ll be sure to share your lovely feedback with him.
It’s wonderful to have you travelling with us again, and we look forward to helping you plan another unforgettable getaway! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Excellent holiday to remember

Everything was planned out well, booking process was easy to follow. cruise was excellent, fantastic food.service first class. The hotels before and after the cruise were also very clean and in a good area for sightseeing. All in all thoroughly enjoyed and already booked another cruise with you

26 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Vivien,

Thank you for your lovely feedback! 😊 We’re so pleased that your holiday was a success and that you’ve chosen Galaxy Cruises again for your next adventure. 🚢 Your continued support means a great deal to us, and we look forward to helping you create more wonderful travel memories!

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

I would definitely recommend galaxy cruises excellent price

I would definitely recommend galaxy cruises they made it so easy. They have booked flights accommodation and cruise at a very good price . Nothing is to much trouble.

5 października 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Julie,

Thank you for your kind review and recommendation! 😊 We’re delighted that our team made your holiday arrangements a smooth and enjoyable experience. Your appreciation means a lot to us, and we hope to help you plan many more memorable adventures in the future! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

So easy to do business with this…

So easy to do business with this company. Adam was very helpful and professional during the booking process. The cruise we chose was easy to book and competitively priced. Haven’t taken the holiday yet but really looking forward to it.

12 października 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Graham,

Thank you for your lovely feedback! 😊 We’re delighted that Adam provided such great support and made everything straightforward for you.
We’ll be sure to share your kind words with him. Wishing you a fantastic upcoming holiday filled with wonderful memories! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

First time that I used Galaxy Cruises…

First time that I used Galaxy Cruises but I would be happy to recommend them to anyone.
Firstly their prices were really good but I would really like to say thank you to Adam who managed my booking throughout! I wasn't the easiest customer as I had specific requirements for flights and ended up changing both the hotels that were included and the duration of stays, but Adam was courteous and professional throughout the process and everything worked like clockwork. Thank you Adam

14 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear John,

Thank you for choosing Galaxy Cruises! 😊 We’re delighted to hear that you had such a positive experience with us. Adam will be thrilled to receive your kind feedback, and we’ll be sure to share your appreciation with him.
We look forward to helping you plan another wonderful holiday in the future! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Competitive prices.

Only used this company once but would definitely use again. The staff are helpful and the choice of holidays is extensive. The pricing is very competitive. Can't wait to take the holiday now.

12 października 2026
Opinia niezależna
Oceniono na 5 z 5

Just booked 2 cruises with Galaxy…

Just booked 2 cruises with Galaxy cruises and Adam got me the best prices by far. My booking was not straightforward as we had different credits with the 2 cruise lines but Adam was very patient and found us a great deal. Well done Adam and will certainly use you in the future.
Coral jones.

18 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Coral,

Thank you for your lovely feedback! 😊 We’re delighted that Adam was able to assist you and make the arrangements work smoothly. We truly appreciate your trust in Galaxy Cruises and look forward to helping you with your future holidays! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Happy wife Happy life.

My wife did all the bookings but I was really pleased with everything Ricky told my wife as she was on speaker and heard everything.
This might be the first cruise with you but won't be the last.
Paul Lavery

6 października 2026
Opinia niezależna
Oceniono na 5 z 5

Cruise

Jim made it really easy to book our cruise for 2027 step by step he went through it even called the next day just to make sure we had the right information which we did thanks for that much appreciated 👍

28 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Carol,

Thank you for your lovely feedback! 😊 We’re delighted to hear that Jim provided such attentive service and made sure everything was in place for your 2027 cruise. We truly appreciate your kind words and support. Wishing you a fantastic cruise! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Great customer service

Very helpful and knowledgeable staff. Booking process was very easy. Will use again for next cruise.

3 października 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear David,

Thank you for your kind feedback! 😊 We’re delighted you had such a positive experience with our team. It’s wonderful to know we could assist with your holiday plans, and we look forward to helping you again with your next cruise! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Helpful and informative

The gentleman who assisted me was so patient and helpful despite me asking numerous questions.
The information he provided was clear and helpful.
Impressed with Galaxy Cruises after first time booking with them !

1 października 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Ann,

Thank you for your lovely feedback.😊
We’re so pleased to know that Jim was able to make your first experience with Galaxy Cruises a positive one. We’ll be sure to share your kind words with him.
We truly appreciate your support and look forward to helping you with many more memorable holidays in the future! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Super helpful

Super helpful. Answered loads of my queries patiently. Adam was brilliant.

3 października 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Lynda,

Thank you for your wonderful feedback! 😊 We’re delighted to know that Adam was able to assist you and make your experience with Galaxy Cruises a positive one.
We truly appreciate your support and look forward to helping you again with your future holidays!🚢

Kind regards,
Galaxy Cruises

Oceniono na 4 z 5

The pricing was very competitive

The pricing was very competitive for the cruise i was looking at, although i struggled a bit when i was looking at cabin options and pricing, mainly due to communication problems. An email confirming what was on offer soon sorted this out, with the booking soon confirmed there after. Overall, it was a positive experience

2 października 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Andrew,

Thank you for sharing your feedback! We’re glad our team was able to clarify the details and help finalise your booking. Your satisfaction is important to us, and we look forward to assisting you with your future cruise holidays! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 2 z 5

My experience with Galaxy so far has been extremely disappointing, especially considering we do not travel until the end of 2026.

My experience with Galaxy so far has been extremely disappointing, especially considering we do not travel until the end of 2026.

Firstly, after booking well in advance, we were not informed when the flights became available. As a result, we were left with very limited and undesirable flight options, unless we were prepared to pay an additional amount to secure the promised three days in Sydney before the cruise.

Secondly, when we made the booking, we were assured that our hotel would be located no more than 25 minutes from the cruise port. We have since discovered that the hotel is almost an hour away and situated in an industrial area with very little nearby for us to see or do. This is far from what was originally described to us and does not meet our expectations.

We cruise two or three times a year and place great importance on receiving accurate information and honest advice when booking our holidays. Unfortunately, the information provided to us at the time of booking has proven to be misleading, and this has significantly affected our confidence in your company.

Based on our experience so far, I would be very reluctant to book with Galaxy again. I would rather pay more elsewhere and have confidence that the information provided by staff is accurate and transparent from the outset.

1 października 2026
Opinia niezależna
Oceniono na 5 z 5

Book with Galaxy, you won’t regret it!

We have booked a few cruises with Galaxy. We always speak to Sam who is really friendly and helpful and always tries to get the best out of our holiday for us.
The booking process is straight forward and the information we receive is always easy to read and contains everything we need.
Thank you Sam & Galaxy

28 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Ruth,

Thank you so much for your lovely review and for choosing Galaxy Cruises for your holidays. It’s wonderful to hear that Sam has continued to provide such helpful and friendly service.
We truly appreciate your continued support and look forward to assisting you with many more memorable cruises! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Great to talk to real person (not bot)

Great to talk to real person (not bot). They understood what cruise l wanted, ensured l got the right London airport, and sorted which class l wanted to fly. Phoned back promptly after confirming flight with air line was available.

19 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Stephen,

Thank you so much for your lovely feedback! We’re delighted to hear that Angela was able to assist you and make the booking process smooth and straightforward.
We truly appreciate your support and look forward to helping you again with your future travels! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Fantastic booking service from agent

Fantastic booking service from agent, information clear and concise. Timeline for payments outlined. Booked following a recommendation from a family member and really glad I did .

25 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Carol,

Thank you for your wonderful feedback! We’re so pleased to hear that Ricky was able to assist you and make your booking experience a positive one. 😊
We truly appreciate your trust in Galaxy Cruises and hope to welcome you back for many more memorable journeys! 🚢

Kind regards,
Galaxy Cruises

Oceniono na 5 z 5

Transatlantic cruise

I've used this company before and know they give a competitive deal. I did have some personal issues on the return journey home and I was given various prices to different airports. Payment of the deposit was easy.

26 września 2026
Opinia niezależna
Logo Galaxy Cruises

Odpowiedź od Galaxy Cruises

Dear Andrew,

Thank you for taking the time to share your feedback! We’re pleased to hear that Adam was able to assist you and help arrange the options you needed for your journey. 😊

We really appreciate your continued trust in Galaxy Cruises and look forward to assisting you again in the future. 🚢

Kind regards,
Galaxy Cruises

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