Bonjour, j'ai apprécié l'exactitude des horaires, la rapidité des embarquements. Personnel sympa Les prix sont correctes. La facilité d'acheter les billets que ce soit sur le net ou sur place,... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Utilizzo Ferries in Greece da anni e mi sono sempre trovato benissimo. Servizio puntuale, organizzazione efficiente e personale estremamente gentile e disponibile in ogni momento. Le risposte sono sem... Zobacz więcej
Reakcja na opinię
We went to Sentis travel in Athens today and the wonderful Panagiota Papadogona helped us with our enquiries, unfortunately due to it not being the season there was no snorkeling available but offered... Zobacz więcej
Reakcja na opinię
Truth be told, this was not the first time on a ferry, and it is worth saying that a cabin price was highly overrated and for that price(200 eur one way) you'd get a seedy cabin, old bedding, and an... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Online booking engine for ferry tickets to the Greek islands, Italy and Turkey.
Dane kontaktowe
Akti Miaouli 33, 18535, Piraeus, Grecja
- (+30) 211 85 03 006
- olivier@ferriesingreece.com
- ferriesingreece.com
3,7
Średnia
341 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
we made three bookings for transfers…
we made three bookings for transfers Crete-Santorini, Santorini-Milos, Milos-Santorini. Clear process, in advance information by sms and email about scheduling changes. All perfect !
1 września 2021
Odpowiedź od Ferriesingreece
Thank you!!
I was traveling with my wife and I…
I was traveling with my wife and I booked 2 seats and checked in as required for the company. Even when the seats seems to be together (12K and 13K) seats were in different rows, then I have to talk to other passangers to change. The second thing was the aircon. It is summertime and we use to wear summer clothes. It was impossible to stay on summer clothes on the seats because of the extreme cold airflow on my seat. The third thing is the seat. It did not stay at its possition and continously went backwards. The forth thing the costs of the coffee. 14 euros 2 coffees, and they did not supply what ordered. It was not a nice trip, even when we pay a "business fee".
1 września 2021
Odpowiedź od Ferriesingreece
Hi!
Thank you for your feedback.
Please note that we are an online ferry agency for all major Greek ferry companies.
As you understand we are not a ferry company so we cannot be held responsible for the air-conditioning, the seats or the rates at the café of any vessel. As far as the seating numbers are concerned please note that these are always given automatically to be consequent for the passengers of the same booking.
Therefore we feel it would be fair that you rate the ferry company and not our agency.
If you wish, you are welcome to inform us about your booking number, so that we can place a formal complaint to the ferry company on your behalf.
Always at your disposal.
Les horaires étaient relativement bien…
Les horaires étaient relativement bien respectés en cette période de rush et de mesures Covid !
Les fauteuils sont très confortables ainsi que les bateaux... Dommage qu'on vous attribue des sièges réservés qui ne sont pas respectés au final...
26 sierpnia 2021
Opinia niezależna
Always late
Our ferry was rescheduled 3 times. Although it doesn't make sense, I had to pay to keep my originally scheduled departure time. The ferries were minimum 2 hours late for departure each time. Wasted 2 of our vacation days at the port. I would suggest scheduling evening ferries to not spend the sunlight with your luggage at a port.
22 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your feedback. We are sorry to hear about the delays that you faced during your trips.
We would like to clarify that we are an online agency and not a ferry company who changed your itinerary or had a delay and therefore we feel that this rating does not reflect our services to you.
Concerning the trip Naxos to Mykonos that you had booked for 10:40 and the ferry company, Seajets later changed it to be at 11:40 you asked us to change it for you in order to depart earlier. The earlier ferry they offered was more expensive as we have already explained to you in our email communication and this was the reason that you were requested to pay a difference of 12 euro. Afterwards, when we had already changed your tickets, they cancelled the earlier departure and transferred you to the 11:40 ferry again automatically. Therefore we contacted them and they accepted to refund to you even more than you had paid as ticket rate difference due to your inconvenience. As you know, we have therefore already refunded 18.85 euro 2 weeks ago to your account.
We really hope that you understand that we are an online agency and our responsibility is to handle all your amendment and cancellation requests and to keep you updated concerning any possible changes in your itineraries when we are notified about them. We cannot affect the itineraries of the ferry companies or be held responsible for their delays.
We always remain at your disposal for any further clarification.
Problems with information
Problems with information
I want share some impressions that might be helpful for you and for your future clients.
So we’ve booked a ferry to Santorini from Heraclio.
We have approached to the port 1.5 hours before at 6-30 the departure as was recommended in the ticket instructions. And it was definitely saved our souls. Although we’ve filled a health reports that were required to fill previously there were no information about need of PCR text or rapid test that are MANDATORY to perform before embarkation. So personnel refused to embark us. We had to find a taxi, after that get to hospital to perform rApid test, to receive a results and to come to the vessel before 8-00. It was very very nervous and it was only because the were no information on your SITE!!! We have been vaccinated 10 days before the trip! But it also did not help! Because it’s required to be vaccinated 14 days at least before trip day.
So we were in time, but without any desire and mood.
Please in future right all the requirements CAREFULLY!!!
21 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your feedback.
We are happy that you managed to travel.
We would like to inform you that all the nessacary information is available on our website, on the top area of every page, with a link to https://www.ferriesingreece.com/notifications/
We also provide this link on the voucher your received after your booking.
We also notify all customers when updates are made and there were more than 3 updates this summer.
Why just 3 stars instead of 5
Why just 3 stars instead of 5? In contrast to the airline companies, the company did not keep its clients posted about frequently changing requirements to travel between islands during covid pandemia. We experienced a lot of trouble because of this. But the rest was excellent except for extremely slow bartenders.
20 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your feedback. We would like to inform you that the requirements for travelling between the islands during the Covid Pandemic are clearly stated on our website
on the following link https://www.ferriesingreece.com/notifications/
The information is regularly updated in accordance to the changes that are decided by the Greek government. The same link was also provided on your booking confirmation with an alert to study carefully before your trips.
We would be happy to receive more information about what sort of trouble you faced and which your booking number was so that we can check this issue further. Furthermore we would like to know on which ferry the bartenders were slow so that we can forward this information to the ferry company. As you understand, we ferriesingreece.com are an online agency and cannot be held responsible for the services offered by the bartenders on each ferry.
Not a bad experience in terms of…
Not a bad experience in terms of booking process BUT issuing tickets were my 10 year old gets to sit not only on a different seat to me and his dad but different level of the boat???!!! Not great. Thankfully the crew were very helpful and put us all together (this happened both ways) but I can’t stop thinking about what would have happened if the boat was busier. Also collection charge from the travel agency on the port was €8 and I understand this has nothing to do with this company but it is still worth mentioning for others to avoid as having the tickets on your phone can do the same job and it’s free! I just went for it because my phone is old and it’s playing up in the Greek heat.
19 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for the feedback.
We would like to inform you that the seat numbers given to the passengers of the same booking are always in consequence upon availability. In some cases when the vessel is almost fully booked it can happen that some passengers of the same booking are separated. This is automatically done by the central ferry booking system, and we do not have the possibility to control or change it. We are very happy that the crew on the vessel could make the needed rearrangements for you in order to sit together. Concerning the fee that you paid for printing the tickets, as you mentioned, it could have been avoided if you used the web check in service that we described in your booking confirmation. We always recommend this way for the tickets’ delivery for the ferry companies that offer this service, in order to avoid supplementary printing fees and to avoid waiting in the queues of the port kiosks.
Always at your disposal.
Trip Santorini to Crete- AWFUL- CHAOTIC !! They charge…
Trip Santorini to Crete- They charge you to print your tickets as the ridiculous high price isn't enough...
The onboarding to the ferry is chaotic- think about 300 people trying to get in and only 2 staffs checking the Covid documentation, yes thats it. August, very hot weather, you have to take your luggage, sweat as hell and wait a long time to actually seat.
Please book your seat and avoid the back where has access to the outside area- its noisy and never gets cool because of the constant open/close of the doors.
I only take this ferry because its the only option and maybe thats why the service and conditions are so poor for such a high price that you pay on your tickets : no competition at all.
16 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your feedback. It is highly appreciated.
We would like to inform you that we have found that the booking you refer to was with the vessel Santorini Palace of Minoan Lines ferry company.
Kindly note that we Ferriesingreece.com are an online agency selling ferry tickets for most Greek Ferry companies and as you understand we are not responsible for the waiting time and the chaotic boarding procedure as you described it. Concerning the fee for printing the tickets, please kindly note that we had alerted you about it in the booking confirmation email that we sent you and moreover we had also sent you instructions for Web Check-in by which you could have avoided to pay this fee.
Finally on the route Thira to Heraklion there are usually two ferry companies travelling, Seajets and Minoan lines and Aegeon Pelagos every Saturday so the truth is that there are other companies to select from.
Due to the above facts we believe that this rating should go to the ferry company Minoan Lines and not to us Ferriesingreece.com as it does not concern the services provided by ourselves.
Always at your disposal.
Sharp infos always in time.
Sharp infos always in time.
User friendly website to immediately check ferries availabilities.
I use ferriesinGreece since years
Silvia from Italy
15 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you so much :)
Good site to book ferry trips in Greece
We have been using Ferriesingreece website for several years. We are happy with the service. Easy to find ferries from numerous companies, website available in sevral languages.
14 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you very much for the support!!
Nice trip from Santorini to Mykonos
Nice trip from Santorini to Mykonos. The ticket check was well done even with the COVID situation.
12 sierpnia 2021
Opinia niezależna
Excellent during Covid changes.
Very reasonable and great to deal with. Refunded our tickets immediately when Covid stopped our travels, and then rebooked when we could travel.
2/3 ferries were cancelled last minute, but we didn't hear about this until an alternative and new tickets had been booked, so no complaints from us. Especially, as alternative was a much faster and more expensive trip, but at no extra cost to us.
Would recommend and use again.
9 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you!
Milos to Pireus on a Monday morning
Our trip was from Milos to Pireus.
Excellent experience, on the business class.Easy boarding with all the required checkings for Covid 19 pass along with the boarding pass in an electronic form. The only difficulty was the Health Form, which we had to fill them again on a paper, although we had it ready electronically as per the web page. Polite staff and no big delays..
9 sierpnia 2021
Opinia niezależna
It was gnarly
vehicle that has high amounts and no logic. Please note that the order is made on a Russian sofa that you have on the website and it is my mother tongue !!! When we arrived at the BLUE STAR offices they could not do anything because the cruise tickets were ordered through you. It turned out clearly that the cruise had to cost us one side with 1 small car we had and 2 people a total of 76 euros. You owed us back and forth for 460 euros !!!!! We demand a refund immediately, otherwise we will post the whole affair on social networks
Γεια σας στις 02.07.21 Αριθμός παραγγελίας 30587562 Κωδικός 308283 Με την παραγγελία ζητήσαμε ένα μικρό αυτοκίνητο που νοικιάσαμε στο EUROPCAR. Γ Κατά την παραγγελία στον ιστότοπό σας, παραπλανάτε τους πελάτες εκ των προτέρων και τους χρεώνετε για το μεγαλύτερο εμπορικό όχημα που έχει υψηλά ποσά και χωρίς λογική. Λάβετε υπόψη ότι η παραγγελία γίνεται σε έναν ρωσικό καναπέ που έχετε στον ιστότοπο και είναι η μητρική μου γλώσσα !!! Όταν φτάσαμε στα γραφεία BLUE STAR δεν μπορούσαν να κάνουν τίποτα επειδή τα εισιτήρια κρουαζιέρας παραγγέλθηκαν μέσω σας. Αποδείχθηκε ξεκάθαρα ότι η κρουαζιέρα έπρεπε να μας κοστίσει στη μία πλευρά με 1 μικρό αυτοκίνητο που είχαμε και 2 άτομα συνολικά 76 ευρώ. Μας χρωστάτε πίσω και πίσω για 460 ευρώ !!!!! θα δημοσιεύσουμε ολόκληρη την υπόθεση στα κοινωνικά δίκτυα
8 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Hi,
Kindly note that the booking 223**0840 that you made with us www.ferriesingreece.com was for a trip with Levante Ferries from Kilini to Zakynthos with return. We never received a booking from you for a trip with Blue Star ferries with booking number 30587562.
So we shall assume that the problem you try to describe about paying a higher ticket rate for your vehicle obviously concerns a booking that you made on another website?
If yes, please be so kind to contact them directly as we are not responsible for bookings made on different websites and we are neither able to help with such bookings as we have no access to any information about them.
Good experience on the boat but lack of…
Good experience on the boat with Anes but lack of information in the booking confirmation. We walked 1 hour to the ferry office to get our tickets but this office is closed on sunday and there isn’t an address for the port
7 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your review, it is highly appreciated and very helpful to us in order to improve our services.
Please note that since you do not provide a full name or an order / booking number it is not possible for us to check your case and find out which office you refer to, as we offer ferry departures from all the islands and most Greek Ferry companies.
Would it be possible for you to provide this additional information so that we can check this issue further please?
the online booking did not work at all
the online booking did not work at all. we had to go the the agency which took us more than 2 hours! the onboarding was quite stressful - more that 300 people entering the ship at the same time
2 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your review. It is appreciated. As we receive thousands of bookings daily without any problems and since your review does not include a booking number or full name so that we can locate it, we shall assume that
you faced problems with the online web check-in that some ferry companies offer. Obviously you were unable to complete the web check in, in order to get your boarding cards electronically, and therefore you had to go to the port kiosk to pick them up.
We are sorry if this was the case and wish that you had contacted us for help before your trip date so that we could have helped you accordingly in order to avoid waiting in the queue.
We understand that it is quite frustrating to travel with so many passengers during this period, we would like to assure you though, that embarkation and disembarkation and generally the ferry travel is being performed in accordance to the regulations of the Greek Government, and all passengers entering the ferries are wearing masks and need to show the according health certificates before embarkation.
Always at your disposal.
No information via email
No information via email, sms, etc. about an obvious delay. No information about a belayed arrival at Mykonos new port, etc. We missed our flight to Athens due to these delays and didn't receive a refund or anything else instead.
1 sierpnia 2021
Odpowiedź od Ferriesingreece
Thank you for your feedback, it is appreciated.
We would like to inform you that we contacted the ferry company Seajets, to find out about the delay you mentioned and to check why we had not been informed about it so that we could alert you via email and sms.
The reply of Seajets was:
"There was a small delay due to the weather conditions and traveler documents inspections by the port authorities on the 25th that passengers were not informed about since it was quite small, instead of 09:55 the vessel departed at 10:35 with arrival at 11:30. There is no provision of reimbursement for delays of less than an hour especially when force majeure reasons led to the delay."
We are very sorry that you booked a flight that you could not reach on time due this 40 minutes later arrival on Mykonos. We never recommend booking flights so tight as delays in the ferry arrival times are normal due to high winds, or heavy traffic.
Always at your disposal.
Everything was perfectly on time!!
Everything was perfectly on time!!! The employees were great. We were reminded to keep our masks on in an effort to keep us safe. Travelers were helpful to each other when we were getting our luggage/ bags to exit.
I will definitely be using Ferries In Greece again!
1 sierpnia 2021
Odpowiedź od Ferriesingreece
Thank you!!
The services are clear and convenient
I bought tickets twice. The services are clear and convenient. Send links to all necessary sites. You can choose the time without depending on the company. The customer support was great: we changed tickets by email with a partial refund. I liked everything, I recommend it.
1 sierpnia 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you!!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.