Bonjour, j'ai apprécié l'exactitude des horaires, la rapidité des embarquements. Personnel sympa Les prix sont correctes. La facilité d'acheter les billets que ce soit sur le net ou sur place,... Zobacz więcej
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Utilizzo Ferries in Greece da anni e mi sono sempre trovato benissimo. Servizio puntuale, organizzazione efficiente e personale estremamente gentile e disponibile in ogni momento. Le risposte sono sem... Zobacz więcej
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We went to Sentis travel in Athens today and the wonderful Panagiota Papadogona helped us with our enquiries, unfortunately due to it not being the season there was no snorkeling available but offered... Zobacz więcej
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Truth be told, this was not the first time on a ferry, and it is worth saying that a cabin price was highly overrated and for that price(200 eur one way) you'd get a seedy cabin, old bedding, and an... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Online booking engine for ferry tickets to the Greek islands, Italy and Turkey.
Dane kontaktowe
Akti Miaouli 33, 18535, Piraeus, Grecja
- (+30) 211 85 03 006
- olivier@ferriesingreece.com
- ferriesingreece.com
3,7
Średnia
341 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Good online sale office for ferries
Good online sale office for ferries. All communications clear and punctual.
We were asked to fill-in an online health form and a pre-boarding paper that nobody controlled, As a matter of fact at boarding only the green pass (covid vaccination certificate) was mandatory. But this is likely due to legislation and not to Ferriesingreece
3 października 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you!!
Alles perfekt, gerne wieder
Alles hat hervorragend geklappt - kann ich uneingeschränkt empfehlen
2 października 2021
Odpowiedź od Ferriesingreece
Vielen Dank!
Super Service und Website zum Buchen…
Super Service und Website zum Buchen der Fähren.In COVID Zeiten top Unterstützung und Hilfe und Entgegenkommen beim stornieren 2020 und neu buchen 2021
2 października 2021
Odpowiedź od Ferriesingreece
Vielen Dank für dein Feedback!
It was very useful
It was on time, easy to get, clean and for a good price
1 października 2021
Opinia niezależna
First of all did the rapid test and…
First of all did the rapid test and filled in the form to be able to board this ferry WHICH nobody checked! Means wasted the money and time.
Second: the ferry was delayed for 1.5 hours.
Third: I had to pay extra money for printing the ticket.
29 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your feedback, it is appreciated.
As we can see you had booked a ticket with us for a trip with Aegeon Pelagos to travel from Santorini to Piraeus on the 16th of August.
On your booking confirmation we offer a link with an alert notice that encouraged you to study carefully the Covid-19 Protocols and according to which, at that point (because now the Protocols have become stricted) we informed you that - Travellers from the islands to the mainland : same rules about test as above, also a self-test declaration of less than 24 hours is accepted. Meaning that a simple self-test was enough.
We are sorry that you seem to have missed this information and made a rapid test which was not needed.
As far as the delay is concerned, we contacted Aegeon Pelagos and they informed us that it was a not predictable delay caused by the traffic on the ports due to peak season and therefore they could not have informed us about it in advance.
Concerning the 50 cents fee that some central offices charge for printing out the ticket we would like to remind you that this is notified to you both when you select the pick up method of your tickets and on your booking confirmation, we would like to clarify though, that not all the central offices charge such a fee.
We always remain at your disposal for any further information.
ANNULATION DERNIERE MINUTE
J'ai réservé via ce site 10 jours avant le départ en ferry. La veille du départ, je reçois un SMS m'informant que le départ ne se fera pas à cause du mauvais temps. J'ai donc dû trouver moi même une solution pour arriver sur une des Iles. Sur le port du Pirée, près d'Athènes, il n'y avait personne pour nous renseigner. Pour se faire rembourser les tickets, c'est une mission. Ils veulent absolument que je leur renvoie les tickets papiers alors que j'ai réservé via Internet en mode dématérialisée.
7 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Merci pour votre avis.
Nous tenons à vous informer que lorsqu'un voyage est annulé en raison du mauvais temps, c'est quelque chose qui est décidé par les autorités portuaires quelques heures avant votre heure de départ, c'est donc la raison pour laquelle vous en avez été informé seulement le jour même.
Cependant, notre service de réservation répond aux appels à partir de 7 heures du matin, nous aurions donc certainement pu vous aider avec des instructions sur la façon d'acheter de nouveaux billets pour un autre départ ultérieur si vous nous aviez appelé.
Nous tenons également à préciser que, conformément à la politique de toutes les compagnies de ferry que vous avez acceptées avant de procéder à cette réservation, pour annuler les billets de ferry, nous devons les avoir à portée de main, car les billets doivent être retournés à la compagnie de ferry, afin d'être remboursé. En cas d'annulation d'itinéraire, notre compagnie n'est responsable d'aucun autre remboursement en dehors du tarif du billet de ferry. Ce tarif ne sera remboursé qu'une fois que nous aurons reçu les billets non utilisés.
Le principal problème était donc que lorsque vous nous avez demandé le remboursement, vous aviez déjà imprimé les billets d'embarquement sur papier physiques dans une agence, sinon nous aurions pu les rembourser sans qu'il soit nécessaire de votre part de nous renvoyer les billets. Heureusement, nous les avons déjà reçus car vous nous les avez envoyés par la poste et vous avez déjà été remboursé du prix total du billet pour le voyage spécifique !
Toujours à votre disposition.
It is a good site
It is a good site, it works, but I paid an extra fee to be able to change the ferries if I want, but to do that is not easy, you have to contact them, is not online, also I regret to buy with them because after I chose all the ferries I discovered that I have to pay an extra fee for them, that in another app I didn't need to pay this fee and would be the same prices for the ferry. So it works, but if you research there is other better options without a fee.
21 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Hello,
Thank you for your feedback. We would like to inform you that the procedure to make an amendment to your tickets is very easy via an email.
You simply send us the request via email and we reply to you with the provided options in order to proceed. Since you had bought the business service fee package, you would not have been requested to pay any amendment fee if you requested us to change your tickets, while on the other websites that you mention that would not have charged a service fee, you would certainly pay an amendment fee if you requested a change in your tickets with them.
Furthermore, please note that most of the online agencies globally charge Service Fees. This is done to be able to cover the expenses needed in order to offer to you:
- Premium Service and assistance for whatever problem or question you may have.
- Information by email and SMS, as soon as the ferry company notifies us of a cancelled or changed itinerary, in order to try to find the best and the most convenient solution for you.
- Fast replies to your emails.
We always remain at your disposal for any further information you may need.
Information von Ferries
Information von Ferries
war in Ordnung, wir wurden einen Tag vorher nochmal an die Fähre erinnert. Expliziert wurden wir leider nicht über die Verspätungen der Fähren informiert.
Leider war die Fährgesellschaft Zantes nicht in der Lage einigermaßen ihren Zeitplan einzuhalten. Wir hatten drei Überfahrten, jeder hatte ein bis eineinhalb Stunden Verspätung. Ist halt blöde, wenn man statt um 20:00 Uhr erst um 21:30 ankommt. Damit ist der gesamte Abend gelaufen...
Zantes berechnet anscheinend die reinen Fahrzeiten und das doch aufwändigere Be- und Entladen der LKW´s und ggf. Autos nicht! Die Zeitberechnung sollte einfach überarbeitet werden.
Viele andere Fährgesellschaften schaffen es ja auch einigermaßen pünktlich zu sein!
15 września 2021
Opinia niezależna
Must be e-tickets
First of all I didn’t like the policy of collecting ticket it should be e-ticket it’s bother me lot to find the agency as well as for that I was waist my time whereas I was in holiday
11 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your feedback. Unfortunately, not all ferry companies propose e-tickets for the moment.
Negative experience
Il servizio offerto non è male ma fortemente condizionato da quello scadente fornito dalla compagnia Sea-Jets che non dovrebbero più rappresentare.
La sea-Jeats non merita nessuna stella, scarsa professionalità ed poca efficienza. Compagnia pessima almeno per la mia esperienza. Il viaggio di andata del 21/08 delle 11:55 è stato cancellato e comunicato solo un giorno prima. Inoltre c'è stato un ritardo di 2 ore. Il viaggio di ritorno del 02/09 delle 9:55 sempre cancellato e comunicato solo un giorno prima e cambiato con un orario che rischiava di far perdere il volo. Dopo aver fatto presente il rischio è stato di nuovo ripristinato il vecchio viaggio delle 9:55 che poi comunque è partito alle 10.30 con evidente ritardo e che ho dovuto chiedere con insistenza di poter prenderlo.
The Sea-Jeats doesn’t deserve any stars, lack of professionalism and lack of efficiency. Bad company at least for my experience. The outward journey of 21/08 of 11:55 was cancelled and communicated only a day before. Also, there was a two-hour delay. The return trip of 02/09 of 9:55 always cancelled and communicated only one day before and changed with a time that risked losing the flight. After having pointed out the risk was again restored to the old trip of 9:55 which then anyway left at 10.30 with obvious delay and that I had to ask many times to change to take it.
11 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Dear Luca, thank you for your review but we think it would be fair to post this review on the page of Seajet (https://www.trustpilot.com/review/seajets.gr).
Your 2 star review is now under Ferriesinhgreece and we are not responsible for their lack of professionalism. More, we also offer reviews about Seajet on https://www.ferriesingreece.com/ferry-companies/sea-jets/
Easy to book
Easy to book, we found all the information on the website.
However, it's easy to book by ferriesingreece but then the service done by the boat company is not as good as it seems (we booked 3 trips and we had to around 2 hours of delay for each - it's impossible to plan a trip accurately with the boat company last minute changes)
10 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Dear Laurie, thank you for your feedback.
Some ferry companies are better than others. We offer reviews for each of them on https://www.ferriesingreece.com/ferry-companies/
Also, you can leave a review direcly on the page of the ferry company.
Customer service is excellent.
Customer service is excellent.
The Pb is that the shipping company has cancelled a ferry from Paros to Piraeus on 26:8/2021 at 6.45AM.
We had to shorten our stay of one full day
This is totally apolling from the company but ferrieningreece not to blame for it
9 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for the feedback!
Good overall experience
Good overall experience. Most people wearing masks, staff were friendly and booking was easy. There were slight delays to one of the journeys but nothing major. Would book again
6 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your review!
Βάζω 4* κι όχι 5 για τον εξής λόγο
Βάζω 4* κι όχι 5 για τον εξής λόγο. Πλήρωσα με PayPal,και πρώτη φορά, που με χρέωσαν τα έξοδα της PayPal.
6 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Γεια σας,
Ευχαριστούμε πολύ για τον χρόνο σας.
Παρέχουμε στους χρήστες της ιστοσελίδας μας την δυνατότητα για πληρωμή, είτε μέσω πιστωτικής κάρτας, είτε μέσω Paypal.
Και στις δύο περιπτώσεις υπάρχουν έξοδα συναλλαγής, και καθώς όπως είδατε, δεν χρεώνουμε κάποιο επιπλέον κόστος για την παροχή της υπηρεσίας μας (service fee), δεν υπάρχει η δυνατότητα επί του παρόντος να μην χρεώνονται ούτε και τα έξοδα συναλλαγής.
Very professional and well organized.
Very professional and well organized.
Fully recomended
5 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you!
Nobody care about wearing masks
Nobody care about wearing masks, toilets were out of function most of the time, very low hygienic conditions.
5 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for the feedback!
But we are Ferriesingreece and not the ferry company therefore we are not responsible for the covid-19 measured on-board and the hygienic conditions of the vessel.
Can you please share with us your booking number? This way we will send your comment to the ferry company on your behalf.
Efficient reservation portal and support; some extra fees should be avoided.
Very easy and efficient portal for reservation: all companies and schedules are clearly visible and comparable.
Reservation is very celar and straightforward.
Pricing policy is not so clean, though: besides the portal's fee over the ferry price, some extra costs appear along the way: a few € for some unspeciefied tax, an extra fee if paying by PayPal, and finally, at the port, 2€ for PRINTING the tickets (some companies do not issue electronic tickets, but also do no send a printable ticket, such as by pdf file: you thus need to take a LONG crowded queue and pay 2€ to get it printed at the port!).
Customer support was very efficient and stable, responding to my complaints about pricing (albeit with no change...),
Very detailed and clear resumes of fares and schedules are sent by email and SMS's.
On the return fare, the carrier first cancelled our departure replacing it with a delayed one, then delayed it once more. As a result we had to reschedule ($$$) our flight. Of course, this is NOT the reponsability of the portal, which constantly provided timely and clear updates, although in the end it declined my complainst stating that contract allows carriers to change their schedule at will.
5 września 2021
Opinia niezależna
Odpowiedź od Ferriesingreece
Thank you for your feedback. It is highly appreciated and we are very happy that our services were satisfactory to you.
We would like to clarify that before proceeding to the payment of the booking the user is clearly informed about the total rate he is going to pay with a detailed analysis.
It is also mentioned at the point where the user selects the method of picking up the tickets, that some port agencies may charge a fee of 0.5 or 1 euro per ticket for printing it.
We fully agree with you that this practice should not be needed and that all ferry companies should be able to offer e-tickets in order to avoid such fees and also in order not to need to wait in any queues.
Each year more and more ferry companies offer the e-ticket option so we are very positive that soon such practices will not exist.
Always at your disposal.
Chronic delays and without apology.
2 września 2021
Odpowiedź od Ferriesingreece
Hi,
Thank you for your feedback.
We would like to inform you that we found by your name that you had booking order 244203 for a trip with Fast ferries from Piraeus to Syros and from Syros to Santorini and Santorini to Heraklion with Seajets.
We contacted both ferry companies to find out if there had been any delays and we were informed that indeed your trip with Seajets faced a delay of 1.5 hours on your trip Syros to Santorini, due to unforeseen technical issue on the date of your trip that they could not know in advance in order to inform us.
Furthermore they accepted to refund you 25% of the ticket rate for the specific trip, as a commercial gesture due to this inconvenience so we have refunded you accordingly with 77.7 euro and the amount shall show on your account in a few working days depending on your bank.
Please kindly note that we www.ferriesingreece.com are an online agency and not the ferry company so we feel that it is not fair to place this rating on our company as we can not affect the itineraries of Seajets and consequently we can not be held responsible for any possible delays.
Always at your disposal.
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