Ferriesingreece Recenzje 

341
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Bonjour, j'ai apprécié l'exactitude des horaires, la rapidité des embarquements. Personnel sympa Les prix sont correctes. La facilité d'acheter les billets que ce soit sur le net ou sur place,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Utilizzo Ferries in Greece da anni e mi sono sempre trovato benissimo. Servizio puntuale, organizzazione efficiente e personale estremamente gentile e disponibile in ogni momento. Le risposte sono sem... Zobacz więcej

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Oceniono na 5 z 5

We went to Sentis travel in Athens today and the wonderful Panagiota Papadogona helped us with our enquiries, unfortunately due to it not being the season there was no snorkeling available but offered... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Truth be told, this was not the first time on a ferry, and it is worth saying that a cabin price was highly overrated and for that price(200 eur one way) you'd get a seedy cabin, old bedding, and an... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi promowe

Informacje przekazane przez różne źródła zewnętrzne

Online booking engine for ferry tickets to the Greek islands, Italy and Turkey.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

341 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(341)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
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Oceniono na 4 z 5

Good experience with the four vessels…

Good experience with the four vessels that we used. However the boats a little bit old. Infrastructure for handicaped people is poor.

31 lipca 2022
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Odpowiedź od Ferriesingreece

Thank you for your feedback. Indeed the Dionysios Solomos ferry is old and not well organized for handicaped people.

Oceniono na 4 z 5

Use of service

Very easy to use service for searching and booking ferries while in Greece.

30 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for your feedback!

Oceniono na 4 z 5

Fast ferries to Andros and back

Took the fast ferries from Rafina to Andros and back. Everything was good and plesent except for an hour delay on our way back from the island, of which no notification was given.
A good experience all together.

28 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Great service attitude

Reacted very well and fast when initially booked ferry was cancelled. Immediate reimbursement and reference to alternative connection.

26 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for your feedback!

Oceniono na 4 z 5

Good experience

Good experience! When I bought my tickets I was met with an error message. It was easy to chat with the company end clear up the error. The company does what it promises and I'm very satisfied.

22 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Ferry from Katapola / Amorgos to Santorini was cancelled -no alternatives to get my plane

Ferry from Katapola / Amorgos to Santorini was cancelled 18/7. I got a late notice and no suggestions how to get an alternative way to get to Santorini to get my plane.

19 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for your feedback. After receiving your review we contacted the ferry company Seajets to find out what exactly happened and why we were never informed about this cancelled ferry trip.

They kindly explained that your trip was cancelled due to strong winds and as this was a decision taken by the port authorities for your safety and very close to your departure time, the best they could do at that point, was to inform you directly via an SMS.

Seajets also informed us that you already received a full refund for the specific tickets from their local port office. As such cancellations or delays can happen due to unforeseen reasons, we always recommend not to book a flight on the same day as your ferry.

We remain at your disposal for further information or assistance and are sorry about the inconvenience.

Oceniono na 1 z 5

The worst trip of my life

The worst trip of my life. The ship steered full into the wave with a 30-knot north wind. The 1-hour trip from Paros to Mykonos felt like a rollercoaster ride. Over 40 people threw up. I have never seen so many vomit bags in my life. The ship is far too small in such weather. Very irresponsible to do the transfer in such weather.

18 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for your feedback. We would like to inform you that we are not responsible for Seajets' vessels and that you should write your review under https://www.trustpilot.com/review/seajets.gr

Oceniono na 5 z 5

Great booking experience

Great booking experience. No difficulty cancelling and altering tickets. Refunds were reimbursed immediately.
Boarding and unboarding was handled efficiently by the staff.

17 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for taking the time to write us a feedback!

Oceniono na 4 z 5

Dependable

Basic, dependable and on time. Makes touristing in Greece easy for young and old.

16 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for your feedback!

Oceniono na 1 z 5

SCAM company

They totally scammed me with the option for cancellation. I paid more expecting I can cancel my trip. On hidden rules it says it needs to be done 14 days prior while it never specifies it in the checkbox. Anyway I turn my tickets to open tickets after asking them to provide every rule to me. They won't specify even the half rules of what really is happening and when I actually try to book the tickets I want to get they lie to me about the ship being full of cars while I keep logging in their site and it STILL has availability. TOTALLY SCAM COMPANY! Don't ever book here! Please save your money. Also the first time I bought the tickets the system took my money and it gave an error message. I should have suspected they were scam since that moment. They are not even following the correct payment regulations according to EU.

16 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for your review.

We would like to clarify though, that we have not scammed you in any way.

Our booking engine is very straightforward and you are clearly requested to read and accept the cancellation policies of the ferry companies before proceeding to the payment of your booking. We are very sorry that you did not read them carefully.

During the booking procedure, you selected the Business Service package according to which in case of cancellation you have a free cancellation service fee. It is clearly explained and underlined that this package does not include the amount that each ferry company charges according to its cancellation policy.

The Business Package includes the cost of using our services (basic fee), the cost of using our services in case of modification of the reservation (service amendment fee) which amounts to 12.30 EUR and the cost of using our services in case of cancellation of the reservation (service cancellation fee) which amounts to 5 EUR . Also, this package provides priority in customer service and money refund (in cases of changes and cancellations).
This package does not include the amount that each ferry company charges according to its cancellation policy.

Furthermore, before proceeding with the payment for this booking you had to read and accept the cancellation policy of Golden Star ferries:

Cancellation policy

• 14 days before the departure, the tickets are fully refunded or turned into open-date tickets or they are changed to another day.
• From 14 days to 7 days before departure: the tickets are 75% refunded or alternatively they are turned to open date tickets.
• From 6 days up to 12 hours before departure: 50% refund or change to open date ticket.
• From 12 hours before departure to upon departure time: the tickets cannot be cancelled or turned to open date tickets.
* After the ferry departure, the tickets cannot be cancelled or turned to open date tickets.

As well as the general terms of the ferry company where it is clearly indicated that tickets are personal and non-transferable and cannot be used for other passengers.
Then 10 days before your departure you requested to cancel your tickets and we kindly explained to you that at this point you could cancel the tickets with a 75 % refund or convert them to open date tickets. We clearly also explained that tickets that are converted to open date can be used for one year for trips of the specific ferry company only upon availability. You selected to convert the ticket to open date so our reservations department proceeded accordingly.
3 days ago you sent a new email requesting to validate some of your open tickets for a specific date in August for a trip where there was no availability for vehicles. We do not have any reason to lie and not to validate your tickets to new ones and we really hope that you can understand that if there is no such availability we simply can’t validate your open tickets for the specific trip. The reason free spaces showed in the garage was that there were a few meters left for motorbike tickets but if you try to proceed to a booking with a car you will see that it will not be possible to complete it. This is a glitch in the central ferry booking system ‘Liknoss’ that we cannot change or be held responsible for. Of course, we are still keeping an eye out to see if a cancelation will occur and free space for a vehicle would show up so that we could book it for you. We even contacted the ferry company who informed us that there is nothing they can do to find availability if such is not available in the booking system.

Of course, we will be happy to validate your open date tickets for any other route of Golden Star ferries with available car tickets within the year.

Indeed when you initially made this booking your payment went through but due to a connection error, your booking was not successful.
Within a few hours, we sent you an email explaining the situation to you and offered to you to either to validate your booking and send you your booking confirmation or to totally refund you.
So it is totally unreasonable to blame us as scammers for this reason.
We validated your booking upon your own request, and sent you your booking confirmation right away.

We really hope that you will soon contact our reservation department with a new desired dates or trips to travel on so they can validate your open date tickets and close this case.

Always at your disposal.

Oceniono na 4 z 5

Ottimo servizio

Ottimo servizio, solo il ritardo di oltre un'ora, ma quando sei in vacanza....

11 lipca 2022
Opinia niezależna
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Odpowiedź od Ferriesingreece

Thank you for your feedback

Oceniono na 4 z 5

Experience with 3 vessels

We traveled with 3 vessels during our vacation. The last one, Seajets was 30 minutes late, and the others were on time. The seats were good in Minoan an Hellenic Seaways, but the Seajet was really crowded, with a lot of seats.

10 lipca 2022
Opinia niezależna
Oceniono na 4 z 5

Good service

Great service, I even could change the date when I had a changes of plans. I would give be 5 stars if they had a more extended service schedule in the agency because you need to pick your tickets there before they close.

7 lipca 2022
Opinia niezależna
Logo Ferriesingreece

Odpowiedź od Ferriesingreece

Thank you for your feedback. Could you inform us about your booking reference number is order for us to check inn which agency you collected your tickets?

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