Following the reply to our online query we chose to call and spoke to Rachel who was brilliant. She gave fantastic advice throughout, from fight times to make sure we boarded at a good time, to the ch... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We had been with Riviera before on the Douro river cruise. It was fabulous. Carley has been extremely helpful in guiding us through the booking of our next cruise. Any questions I asked (I had a f... Zobacz więcej
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Booking was so easy: Rebecca did exactly what she said she would do regarding the e mail I had sent. Booked the entire cruise on my phone in my car in minutes. She was extremely helpful. I havent... Zobacz więcej
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Totally stress free! Whole process very straightforward with lots of information and advice given. I booked our cruise within 24 hours of our first contact
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Informacje dotyczące firmy
Napisane przez firmę
Booking a cruise, or even a holiday in general, can be very stressful. Crui.se does all the hard work for you. Our experienced team help you research and shortlist your perfect cruise holiday.
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Great service so far!
Rachel great at understanding what I was looking for and helped to negotiate a competitive price for a River cruise.
14 listopada 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for your kind review, Suzanne. Rachel is the modern day Del Boy Trotter when it comes to getting great deals. We're sure you'll have a swell time on your Viking cruise next June. In the meantime we're here if you need anything. All the best
very quick and efficient service…
very quick and efficient service provided by Carley
10 listopada 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for taking the time to review. We really appreciate your cruise booking and will pass your feedback onto Carley, she'll be delighted. Please can you reply to the invite email so we can identify who you are for our records? We've been watching the Traitors so our detective skills are improving but we still can't work out who you are : ) All the best
Great booking experience
Great booking experience initially from Rebecca then Rachel due to annual leave. Would definitely recommend them to others.
13 listopada 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for your kind review, Darren. If you would have spoken to Carley you would have had a Full House. Italy and Croatia will be stunning next August with Celebrity, bet you can't wait. Anything you need in the meantime please let us know. Thanks a million.
Rachel Peers was very helpful and…
Rachel Peers was very helpful and efficient. Nothing was too much trouble for her. She was dealing with a big booking and was very patient always.
3 listopada 2025
Opinia niezależna
Odpowiedź od Crui.se
Thank you for your review, Cheryl. I assume you're part of the White party travelling next May, how exciting. We're chuffed that you decided to book your cruise with us. The Douro won't know what hit it after you guys have been. We'll pass Rachel on your great feedback. If there's anything else you need please let us know. Thanks a million
Best service ever!
Best service from an agent ever!
Carley went above and beyond to ensure that our needs were met whilst booking our Douro cruise.
Here's hoping the cruuse us as good as Carley!
20 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for your kind words, Nuala. We're so excited for your Douro cruise in August 2027. We'll pass your lovely feedback onto Carley (you must have caught her on a good day : )
After making a online inquiry for a… Christmas markets River cruise
After making an online inquiry for a river cruise to the German Christmas markets I had a prompt response back from Rebecca.
The cruise I was enquiring about unfortunately had sold out but Rebecca had an alternative which was for 5 days not 4.
Rebecca sent the information over and worked out to be better alternative.
The whole process from the first response to the booking is first class.
Friendly, helpful and professional will recommend and definitely use them again.
3 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks a lot for the lovely review, Mark. We're so grateful that you decided to book your Christmas River Cruise with us. We're less than 7 weeks away now which will fly by. We can already smell the mulled wine. If you need anything in the run up please let us know. All the best
Very happy with this agent as we have…
Very happy with this agent as we have had lots of info to help us arrange a first time cruise for one of us knowing this is going to be a super experience we are so looking forward to it occurring
16 października 2025
Opinia niezależna
Odpowiedź od Crui.se
You're a star, Karen. Thanks for your feedback. We're sure you'll love your cruise with Riviera in April. You picked a cracker for your first cruise, 15 days seeing the likes of Budapest, Vienna and Bratislava. If you need anything in the meantime please let us know. Have a great weekend.
Satisfied customer
This is the first time I have booked a holiday with Crui.se and it was a refreshing experience. My telephone call was answered promptly by a ‘real human’ who was friendly, efficient and answered all my questions and gave me a good price quote. The confirmation email was sent quickly. I was very happy with te service I received.
8 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Lovely stuff, Sandra. We can confirm that Rachel is indeed a 'real human'. She may disagree after a heavy night out on the town, though. We're super excited for your Rhine Gems cruise in June next year. Anything you need in the meantime please let us know. Thanks a million.
River Cruise Booking made easy.
After making an on-line enquiry, I had a prompt call from Rachel (which I missed). This was followed up very soon with an email. Communication etc has been excellent, professional and polite at all times. The whole process from choosing the cruise and getting the deposit paid has been seemless. I have no doubt that I will book again with them. Can't recommend them enough.
15 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Brilliant stuff, Lynne. It's been a pleasure dealing with your cruise booking. We're chuffed you decided to book with us and we're sure you'll have a great time on the TUI Isla next May. May the fourth be with you! : )
Confused by the riviera website so…
Confused by the riviera website so phoned and was connected to cruise who seem to handle their booking phone lines. Prompt and efficient attention by Rachel who arranged the booking with admirable effective ness
1 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks, Graham. We actually feel like Riviera's customer service department sometimes : ). They're a great company and will take brilliant care of you on your cruise next June. Let us know if you need anything before then. All the best.
River cruise booking.
I confess that I had not heard of Crui.se before I started searching for a European river cruise. After placing an online enquiry, Rachel called me and after going through some options offered to send me a quote and details. After a couple more calls, online and by phone I went ahead with our booking and am now looking forward to our trip. Rachel was most helpful and the communication from the Company has so far been very good. Many thanks.
7 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for your kind review, Tony. We bet you can't wait until next June for your European Gems cruise. It's a very popular itinerary and a great way to explore Europe. We hope this is the first of many bookings. Thanks a million.
River Cruise booking
Very prompt and informative replies to questions which made decisions quite easy. Fairly confident the trip and the arrangements will live up to expectations.
1 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for your review, Martyn. We all wish we were as organized as you, planning your 2027 river cruise now. We're sure the time will fly by and hopefully you can get a few more holidays in before then. Anything you need just let us know. Thanks a million.
Great service and very timely.
The advisors I spoke to were very helpful and friendly. Offered me a range of prices which were emailed to me ,as promised, very quickly. After a quick chat with Carley the river cruise was booked. Overall great service, hopefully the holiday will be as well!!!
1 października 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for taking the time to review your service, Terry. We're sure you'll have am amazing time on the Douro next May. Carley and Rachel are available if you need anything in the lead up. All the best.
Highly recommended agent.
I am a bit confused as I thought we were booking directly with Riviera. However, Crui.se were excellent. Good personal advice by phone, including prompt call back by Rachel with in-depth knowledge to ensure everything was tailored to what we wanted.
30 września 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks, John. We're best friends with Riviera Travel so don't worry, you're in good hands. Thanks for your trust, we've had plenty of Douro bookings this week, must be a sign of the UK weather changing. Roll on next June. All the best.
Excellent service, very helpful and speedy at getting to me. Rachel and other ladies were very helpful and made every effort to answer my lots of questions! Also able to hold a booking for a few days
Oooops put this in box below😏
26 września 2025
Opinia niezależna
Odpowiedź od Crui.se
Lovely stuff, Julie. It'll be next June before you know it and you'll be sailing down the Douro with a glass of wine in hand and the sun on your face. Great idea on the Lisbon extension also. Rachel and co are on hand to answer any questions in the lead up. Adios for now
Rachel made the whole experience so…
Rachel made the whole experience so quick and easy from start to finish. First class service.
29 września 2025
Opinia niezależna
Odpowiedź od Crui.se
Lovely to hear that Rachel was able to help book your river cruise for next August, Anne. She'll have a big head with all these compliments. If you have any questions in the run up to your cruise please let us know. Have a great week.
Easy booking with Rachel
Rachel was very helpful, with quick efficient and knowledgeable answers to any question. Offered help with any requests. Would recommend
29 września 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for your review, Patricia. We're grateful that you chose to book your Blue Danube Cruise with us and excited for next August. We'll pass your lovely feedback onto Rachel. All the best
Excellent Customer Service
We booked a River Cruise with Riviera travel but our cruise information came via Crui.se. Our point of contact from then on seemed to be through Crui.se. Our point of contact was a young lady named Rebecca Mann who was excellent throughout. She went above and beyond on a number of occasions. I have medical issues which she dealt with giving me a stress free run up to my holiday. She arranged medical luggage allowance, specific seat allocation and much more. I cannot thank her enough for the level of service.
3 września 2025
Opinia niezależna
Odpowiedź od Crui.se
Thanks for your lovely review, Janice. We're delighted that you had a good time with Riviera Travel. We'll pass your kind feedback onto Rebecca as we know she'll be over the moon to hear about your experience. If you need anything please don't hesitate to get in touch. All the best.
Great service.
On my first call just to enquire the pice of the river cruise the call wa answered immediately by Rachel who was very informative without being "pushy". Rachel gave me the details and said that if I wanted to think about it she'd be pleased to answer any questions, she sent me an email with details of the cruise so that I could consider it at my leisure.
When I phoned back next day Rachel again answered immediately, found me a cabin and I booked the cruise. Great service.
17 września 2025
Opinia niezależna
Odpowiedź od Crui.se
What a lovely review, Marilyn. We truly appreciate the time you took to review your experience and for booking your river cruise with us. You've definitely snagged a bargain on the Douro for next July on our most popular itinerary. If you have any questions in the run up, Rachel will be happy to assist. Have a great weekend.
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