Non mi ero accorta che avevo accettato un periodo di prova a cui sarebbe seguito un abbonamento e oggi che ho visto l'addebito ho richiesto il rimborso che e stato confermato. Non era però così chiaro... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Il servizio non é chiaro ed é stato attivato senza consapevolezza chiamando un taxi in una citta straniera. Sono soddisfatto però da come é stata gestita la mia richiesta di annullamento dell'abboname... Zobacz więcej
Reakcja na opinię
CONCIMAX have completely SCAMMED me out of a total of £276.40 since 5th July after I supposedly signed up to a subscription whilst booking a taxi in Spain? They refunded £69 of this but have stoppe... Zobacz więcej
Reakcja na opinię
Mucha atención! Es una plataforma de estafas y robos encubiertos!!!! Nunca seguir adelante si se os abre la página de Concimax … El pasado 14 de Agosto procedí a realizar una reserva en un restaura... Zobacz więcej
Reakcja na opinię
2,4
Słaba
136 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Avoid this company!!!!
Avoid this company!!!!
If there were an option to give less than one star, I would.
I only came across Concimax while attempting to book a restaurant, which I later cancelled. I never knowingly agreed or gave my consent to a paid subscription, never used any of their services, and never received any benefit.
I was shocked to discover recurring charges of £69, as well as £0.10 every three days for a magazine subscription I never requested or received.
When I challenged the charges, I was not eligible to a refund . However, when I asked for evidence that I had authorised the subscription and recurring payments, customer service confirmed they were unable to provide it.
I even had to create login details for an account I didn't know existed just to cancel the subscriptions.
Based on my experience, I would strongly advice others to exercise extreme caution, carefully review any payment terms, and monitor their bank statements if they have had any interaction with this company. I am formally disputing these charges through the appropriate channels.
24 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that when our customer service team informs a customer that a refund cannot be issued, this decision is based on the terms and conditions applicable to the subscription and the specific circumstances of the account. Our team follows these terms when reviewing refund requests.
The subscription conditions, including the applicable charges and cancellation terms, are presented during the registration process. Customers are also able to cancel their subscription at any time through their account or by contacting our customer service team.
We understand your concerns regarding the charges you mention, and we encourage you to contact our customer service again if you believe that your account has been charged incorrectly. Our team can review the details of your individual case and provide the appropriate information.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
The same experience as everyone else
The same experience as everyone else. Do NOT use this service. They failed to get me a cab, failed to email me to warn me about the £69 charge, failed to let me know I was on a trial. Don't go near them and spread the word
23 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Técnicas fraudulentas
Esta empresa es claramente una estafa. Me encontraba en Italia y necesitaba un taxi. Encontré su página y pagué 0,10 € por el servicio de búsqueda de conductores. Curiosamente, no había ningún conductor disponible. Al cabo de unos día me encontré con un cargo de 69€ en mi cuenta por una supuesta suscripción que no pedí ni he utilizado. No utilizar sus servicios.
17 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Respecto a la suscripción:
Concimax te ofrece un asistente personal disponible los 7 días de la semana para ayudarte con todas tus reservas: restaurantes, taxis, hoteles, viajes, espectáculos y mucho más.
Nuestro servicio comienza con un periodo de prueba de 3 días por 0,01 €, seguido de una suscripción mensual. ¡Puedes cancelar cuando quieras!
Los detalles de la suscripción se explican claramente en nuestra página web y se destacan en cada etapa del proceso de registro, incluyendo una casilla de verificación. Además, te enviamos mensajes SMS y correos electrónicos diariamente después de que te suscribas para recordarte nuestros términos y condiciones y presentarte el servicio.
Respecto al viaje en taxi:
Lamentamos mucho no haber podido atender tu solicitud de taxi. Entendemos lo frustrante que debe haber sido para ti.
En Book Ici, nos esforzamos por encontrar las mejores soluciones para nuestros clientes, pero es importante tener en cuenta que, como se indica en nuestra página web, nuestro servicio consiste en buscar un taxi disponible para ti. Lamentablemente, no podemos garantizar la disponibilidad de un taxi en el momento de su solicitud, ya que depende de la hora y la ubicación.
En caso de que no haya taxis disponibles, uno de nuestros conserjes se pondrá en contacto con usted lo antes posible para ofrecerle una alternativa. Lamentamos sinceramente que esto no haya sido posible en esta ocasión y queremos asegurarle que tomamos muy en serio sus comentarios para mejorar nuestro servicio.
No se preocupe, puede cancelar su suscripción en cualquier momento. Para acceder a su cuenta y darse de baja, contáctenos por correo electrónico.
Su satisfacción es primordial para nosotros y esperamos que nos dé la oportunidad de ofrecerle una experiencia aún mejor en el futuro.
Atentamente,
Benoit de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
¡Muchísimas gracias por sus amables palabras! Nos alegra saber que nuestro servicio cumplió con sus expectativas. Su satisfacción es nuestra prioridad y nos complace haberle brindado una experiencia positiva.
¡Esperamos volver a recibirle en futuras reservas!
Frédéric de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Muchas gracias por tu atención David
Muchas gracias por tu atención David! Ha sido fantástico hacer la reserva contigo
28 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
¡Muchísimas gracias por sus comentarios positivos! Nos alegra que nuestro servicio haya cumplido con sus expectativas. Su satisfacción es nuestra máxima prioridad y nos complace haberle brindado una experiencia agradable.
Transmitiremos sus comentarios a nuestro conserje, quien con gusto los revisará.
¡Esperamos verle pronto para futuras reservas!
Liam de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Scam company
Scam company
Avoid
Like all the other reviews. I tried to book a taxi in Spain. They offered to book me a taxi. They couldn't locate one for me, but then took £69 from my account which they refuse to refund!
18 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Bonjour,
Nous vous remercions chaleureusement pour votre retour positif ! C'est un réel plaisir de savoir que notre service a su vous satisfaire pleinement. Votre satisfaction est au cœur de notre mission, et nous sommes ravis d'avoir été à la hauteur.
Au plaisir de vous accompagner à nouveau pour vos prochaines réservations !
Sophie de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
SCAM
I tried to book a taxi on their website, there was nothing available and suddenly I have noticed they started charging my bank account random sums of money. This site is a scam. I am after you.
27 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
I have never subscribed but was charged…
I have never subscribed but was charged £49 that I contested through my bank. DO NOT BUY
27 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Absolute scam artists
Absolute scam artists. Currently trying to get my ‘subscription’ fee back for a taxi I booked whilst on holiday which never arrived. Today I got charged £69 with no notification. They won’t resend the supposed emails I got saying about the subscription and fee and now I have told them I am reporting them for fraud they have cancelled the subscription they signed me up for and deleted my account, again without my say so!!!
23 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Es una estafa
Es una estafa. Después te intentan hacer cargos en tu tarjeta. Y te cobran por hacer reservas , que no hacen.
16 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hola,
Lamentamos sinceramente cualquier confusión respecto a nuestro servicio de conserjería.
Concimax tiene como objetivo brindarle un asistente personal, disponible los 7 días de la semana, para ayudarle con todas sus reservas: taxis, restaurantes, hoteles, viajes, espectáculos y más, según sus necesidades.
Cada día, ayudamos a nuestros clientes a reducir el tiempo que dedican a hacer reservas y les ofrecemos consejos para simplificar su día a día.
Ofrecemos un periodo de prueba de 3 días por solo 0,01 €, antes de que se suscriba mensualmente, ¡y puede cancelarlo cuando quiera!
Los detalles de la suscripción se explican de forma clara y reiterada en nuestra página web, incluyendo una casilla de verificación para confirmar su consentimiento. Además, para evitar confusiones, enviamos mensajes SMS y correos electrónicos inmediatamente después del registro para reiterar nuestros términos y condiciones y servicios.
No obstante, tenga la seguridad de que puede cancelar su suscripción en cualquier momento. Para acceder a su cuenta y darse de baja, póngase en contacto con nosotros.
Nuestro equipo de atención al cliente estará encantado de responder a sus preguntas lo antes posible y le devolverá la llamada si no está disponible.
Atentamente,
Nora de Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Ottimo servizio di aiuto
Ottimo servizio di aiuto, un operatore digitale è sempre disponibile e risponde con precisione alle domande poste, davvero molto utile e veloce
27 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Salve,
Grazie mille per il suo feedback positivo! Siamo lieti che il nostro servizio abbia soddisfatto le sue aspettative. La sua soddisfazione è la nostra massima priorità e siamo felici di averle offerto un'esperienza piacevole.
Trasmetteremo il suo feedback al nostro concierge, che sarà lieto di prenderlo in considerazione!
Speriamo di rivederla presto per future prenotazioni!
Liam di Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
I have no idea what I ended up paying for
Was charged £69 for attempting to use the app to find a taxi, which they couldn’t provide. I have no recollection of being asked about membership or subscription; I just activated Apple Pay so I could pay for the taxi. Research this company very, very carefully, and not when you are stressed and desperately trying to get home to your kids!
20 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Fraudsters!
Just been "done" by these guys whilst on holiday in Italy. No idea what they do or how I signed up. Cost me £69!
Thank you for your response below. However, having checked my archive files, I didn't receive any sms messages and the only emails were to offer me taxis and restaurants (which I thought were junk mails). I did not receive any confirmation of a subscription!
26 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
I came across Concimax when I bought…
I came across Concimax when I bought tickets for Driffield Show. I suddenly began to be inundated with emails advertising their services not realising they had accessed my credit card without my permission and taken two small payments of one pence and then ten pence. Two days later they took £69-00 for a membership I hadn’t asked for or signed up for. The emails kept coming so I replied to them and said I wanted to unsubscribe to their service. It was then I noticed they had taken £69-00 as a membership payment. I immediately objected to this and demanded a refund. At first they said I had singed up for a membership and a refund couldn’t be given. I then had to threaten them with a bank report and investigation and also a report to Action Fraud. I got the £69-00 refund after this but not the small payments. I then had to ask that for data protection, that they deleted all my bank details to avoid future payments being taken. I got an email that this would be done.
How they get your details in the first place is a mystery but Im convinced they piggybacked my application for show tickets without me realising. Beware of this company it’s a scam to get a worthless subscription surreptitiously!!!!
John Aked
York
25 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello John,
Thank you for taking the time to share your experience. We are sorry for the frustration and concern caused by the charges and the emails you received.
We would like to clarify that Concimax is a concierge service offering assistance with online bookings and other services. Any subscription is subject to the terms and conditions presented during the registration process.
We are pleased that the £69 payment was ultimately refunded. Regarding the other payments you mentioned, we understand your concern and invite you to contact our customer service team so that the details of your account and those transactions can be reviewed individually.
We also understand your request concerning your payment details. If our team has confirmed that your information will be removed in accordance with the applicable data-protection procedures, this request will be handled by the relevant department.
We regret that your experience led you to believe that the service was misleading. We take this type of feedback seriously and remain available to review any outstanding points with you.
Kind regards,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
These guys are fraudsters
These guys are fraudsters. They will charge your card for no reason and claim a subscription fee that you never signed up for. You will need to claim it back from a credit card company. Never use this app
24 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.
Concimax is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering you a personalized service.
Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!
The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.
However, don't worry, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is our priority, and we hope to regain your trust.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
This is a complete scam
This is a complete scam. Like others I just stumbled across this trying to book a taxi. No mention at any point of any charges, I've been charged £49 for not even utilising any services. Cannot get a customer service number, AI generated responses which are meaningless.
20 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
We sincerely apologize for any confusion regarding our concierge service.
Concimax aims to provide you with a personal assistant, available 7 days a week, to help you with all your bookings: taxis, restaurants, hotels, travel, shows, and more, according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and offering advice to simplify their daily lives.
We offer a 3-day trial period for €0.01, before you commit to a monthly subscription, which you can cancel at any time!
Subscription details are clearly and repeatedly stated on our website, including a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately upon registration to reiterate our terms and conditions and services.
However, rest assured, your subscription can be cancelled at any time. To access your account and unsubscribe, please contact us.
Our customer service team will be happy to answer your questions as soon as possible and will call you back if they are unavailable.
Sincerely,
Nora from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Tried to order a taxi
Tried to order a taxi, none available. They still took £69 from my account.
19 lipca 2026
Opinia niezależna
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Hello,
Regarding the subscription:
Concimax offers you a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, travel, shows, and much more.
Our service starts with a 3-day trial period for €0.01, then continues with a monthly subscription. You can cancel at any time!
The subscription details are clearly stated on our website and are highlighted at each stage of the registration process, including a checkbox. We also send SMS messages and emails daily after you subscribe to remind you of our terms and conditions and introduce you to the service.
Regarding the taxi ride:
We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Book Ici, we strive to find the best solutions for our clients, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.
However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.
Your satisfaction is paramount to us, and we hope you will give us the opportunity to offer you an even better experience in the future.
Sincerely,
Benoit from Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Odpowiedź od Concimax
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
Salve,
Grazie mille per la sua gentile recensione! Siamo lieti di sapere che è rimasto completamente soddisfatto del nostro servizio. La sua soddisfazione è fondamentale per noi e siamo felici di aver soddisfatto le sue aspettative.
Speriamo di rivederla presto per future prenotazioni!
Sophie di Concimast
Email : contact@concimax.com
Réclamation : https://concimax.com/abonnement/
Chat : https://app.concimax.com/chat/secure?source=trustpilot
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