Restaurant booking caused bogus recurring subscription
Restaurant booking resulted in two unwanted subscriptions and $212.98 in charges
While booking a restaurant in Italy, we provided a credit card. That transaction resulted in a $0.01 charge, followed three days later by $69.99, additional monthly $69.99 charges, and weekly $0.25 charges.
We did not knowingly purchase either a $69.99/month “Concierge” subscription or a separate recurring “Magazine” subscription.
Support initially claimed it could not locate the account despite having the cardholder, exact dates, amounts and card’s last four digits. After I supplied my partner’s email and phone number, Rezaflash admitted that both subscriptions existed: Concierge was cancelled July 31 and Magazine was cancelled August 25. Total charged: $212.98. They confirmed cancellation but have so far avoided the refund request.
Novalane Operations LLC operates both Rezaflash and restaurant-booking site Eloresto. In my experience, what appeared to be a restaurant-booking transaction became a deceptive negative-option subscription funnel. Check every checkout screen carefully and monitor your card statement.
[Added after Rezaflash reply]
They are lying, there is no "further review" they are just refusing to refund my money.
This is a scam operation. Every 5 star review is paid, every 1 star review is the same - someone was trying to get a taxi or similar and were unknowingly signed up for a $70/mo concierge service and "magazine". Absolutely no one would pay $70/mo to call taxis and book restaurants in the age of Uber and Rezy, let alone some AI slop webzine.
If, like me, you were scammed by these guys, you can fight back: file complaints with the BBB, the FTC and the Wyoming attorney general. AI can walk you through it: just tell the AI what happened and it can write the perfect note for each agency, link you directly to the forms, etc. Takes like 20 minutes. Pay it forward so the next guy isn't scammed.
Odpowiedź od Rezaflash
Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot
Hello,
We’re sorry to hear about your experience and understand your concerns regarding the charges and subscriptions you described.
We would like to clarify that Rezaflash is a concierge service designed to assist customers with requests and reservations. The terms of the concierge subscription, including the applicable trial period, pricing, renewal and cancellation conditions, are presented during the registration process.
Regarding the separate weekly $0.25 “Magazine” charges, as confirmed in your exchanges with our support team, the subscriptions have now been cancelled. Therefore, no further charges should be made for the cancelled services.
Regarding your refund request, if it has not yet been processed, your case may still require further review in accordance with the applicable terms and conditions. We understand that this is disappointing and encourage you to continue the conversation with our customer service team, who can review the status of your request and provide the appropriate information.
We regret that the registration process and subsequent charges were not sufficiently clear from your perspective. We also regret the difficulty you experienced when initially attempting to locate the relevant account, and we take this feedback seriously.
Kind regards,
Nora from Rezaflash
Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot
