Cloud of Goods Recenzje 

On time delivery always available on phone.
Great equipment and great service.

Delivered the wrong chair, tried to convince me it was the correct one, and did not replace it since they apparently did not even have the correct one.

I ordered an ultralight chair that should weigh 65 pounds - they delivered a beast weighing 125 pounds. The chair they delivered is clearly the standard chair listed on their website and not the ultralight I ordered.
They tried to tell me this IS the correct chair, that the listed 65lbs is without the battery, but even without the battery it's 100+ lbs.
I weighed it with a luggage scale since they tried to lie saying it's lighter than it is. I offered to send them pictures of the scale and the chair but they refused and insisted the chair I received is the one I ordered.
I am disabled and cannot lift 125 pounds. The Airbnb I'm in has stairs so I have to carry it.

Customer service was plesant enough but useless - just passed messages along to "their delivery partner"; the delivery partner was rude, short, and uninterested in helping.
According to delivery partner, "this is the only ultralight they currently have available" and they don't have the model I ordered. It seems instead of cancelling my order due to the missing product, they chose to provide the wrong product and try to gaslight me into keeping it.

In the end I had to rent on a one day notice from a different company, and am still waiting on a manager to call me since this happened on the weekend.
Horrible experience. Disabled friends, stay far away from this company.

Edited 5 days later to add:
CoG's chair was not picked up until the end of the booked rental period despite me requesting it to be picked up the same day it was delivered, calling twice daily after that and emailing daily. They would "inform the delivery partner of my request for early pickup" but seemed to be powerless when the delivery partner ghosts me a whole 5 days (!!!) while I have to store their chair in my AirBNB.
CoG customer service is now taking my complaint more seriously and is investigating, but this is after almost a week of being dismissed on their end too.

Edited again, 10 days after:
Customer service has refunded me (as they should), and offered a 100$ voucher for future reservations, which will go unused since I'm not touching this company again. I also live across the ocean and never visit the US more than once every few years, so I won't be back for a long time.
I did request they reimburse me for 82$ which is the markup I paid their Boston competitor to get me a chair when they refused to replace theirs; this request was refused.
AFAIC I got the refund, and no compensation for the full week of storing the chair and calling twice daily I had to do just to get said refund, or for the last minute, more expensive rental I had to make from their competitors. They would claim the voucher is compensation but it's of no value to me, as I have clarified to them.

Instead of me having to look up a local mobility store. Cloud of Goods does all the work for me and makes it very easy for us to get a mobility scooter rental when traveling with my mother.

Scooter was delivered to my hotel on time with everything required. Scooter operated superbly. It was able to brake down and loaded onto my rental vehicle which was a SUV. Parts were heavy and difficult to load for someone my advanced age. It would not fit into a typical automobile truck but no problem for SUV. The support team was in constant contact and very accommodating. I would be delighted to rent again in the future.

Great price, excellent equipment. Helpful and friendly staff. I highly recommend.

We requested a rental at the last minute for the following day. We received a response almost immediately & the delivery was scheduled. Angie handled our drop-off & pickup & did an amazing job. She was prompt, friendly & we couldn’t have asked for better service. Super easy transaction & helped us so much.

I rented a mobility scooter in Los Cabos the scooter was not delivered by personnel of cloud of goods instead last minute I received an email with instructions to pick up the scooter from a local hospital. I was charged almost the double then the local provided Mexico Mobility, then I realized that cloud of goods Outsource items and rentals from third parties locally without giving you the certainty that you will receive a quality Rental.
I stay two weeks and the scooter stop working the second day. I ended up renting another scooter from the other provider paying less than original from cloud of goods and receiving a Quality Rental that I could use during my whole vacation.
I'm still in the process of a dispute for the amount charge from cloud the goods. I returned it the scooter to the outsourced Hospital but I did not receive my refund despite the problem was the faulty scooter.
Never rent from cloud of goods!!!!! Terrible service!!

After my mom had a mishap while out we needed a wheelchair on super short notice to get through the rest of our trip. The company was able to get us a wheelchair within two hours of ordering and were able to accomodate a late pick up time of after 9pm so that we could keep it right until our flight.

Really amazing service and super friendly workers, the delivery driver and coordinator were easy to talk to and super helpful.

I am so grateful to this company for making it possible for my mom to enjoy the rest of our trip.

Mussi Cho (Thank you)

Temira and Leta

Canadian customer renting in Canada — NO WHERE in their billing process do they mention that prices are in USD. Quoted $340 which showed up as $485 on our credit card. Would leave 0 stars if I could.

I paid & reserved my scooter early in July to be delivered at my hotel for me to go to Hershey Park.The scooter was delivered on time & picked up early at my request.I'll be using this company in the near future because they were very nice & professional.

The scooter was delivered before the requested delivery date & was picked up in a timely manner. The people were very friendly & very accommodating. I would use them again in a heartbeat.

Great experience and communications from the local supplier in Vancouver, lovely gentleman and really happy to assist and go the extra mile. Thank you for making our last few days a little easier.

The company called me once I arrived at the resort. They stated they will drop off the scooter soon. I had requested that the scooter arrive prior to me arriving, but that was ok.
The scooter worked well during my resort stay. There were no issues with it.
The company called me the night before the end of the rental and told me a person would pick it up at a designated time. The guy was there on time.

They did not deliver anything. Just an e mail saying sorry. Try to call and speak to a person just continuously get busy signal. Sorry is the word for it.

Overall best Customer Service experience in a very long time. Kept me informed throughout the order, delivery, and pick up process.

Hello, we had an excellent experience with our rental. The folks we worked with communicated well and the equipment was great! Highly recommended!

⭐️⭐️⭐️⭐️⭐️
Cloud of Goods made our rental so much easier! The mobility scooter was in excellent condition and delivered right on time. Mark was incredibly friendly, helpful, and made the rental process smooth from start to finish. Exceptional service — I’ll definitely use them again!

I called from my mom’s hospital room to have a bed delivered. It was easy to arrange and the bed arrived two days later. It was set up for me and worked perfectly. So grateful for the quick help. Also loved the woman who helped me arrange it. I don’t recall her name but she was wonderful.

Needed a basic wheelchair for a few days while on holiday, Cloud of Goods made it SO easy to book and organise delivery and pickup. I found the communication really clear and the delivery friendly and prompt. Highly recommend.

From the time of placing order to time of pickup was an excellent experience. Mobility scooter was high quality and performance. Thank you.