Unagi Scooters Recenzje 

My first mistake was to buy a refurbished one. It was garbage and the wheels had so little grip I could barely ride it. Customer service/support has been mediocre at best. They told me I couldn’t exchange for a new one (and pay the difference) but I could send it back for another refurbished model. Then they delayed the replacement one because they said they were waiting to see if I could just pay the difference for a new one! Even after they said I couldn’t! Then when they promised me the best replacement refurbished one available when I finally got it, it was worse than the first one (although at least the tires had grip)! And they even said at that point replacement tires were available but they never mentioned it until today. I would have totally taken that option. AI support was total garbage but human support was lacking as well. It’s a decent scooter and I need the portability and it checks that box along with weight. If not for that not sure it’s worth buying. But I guess that’s their niche - lightweight (ish) and packable. But it’s still huge and awkward in the bag, so not sure it’s worth it for anyone who doesn’t have that as their top priority.

All purchase process From the placing order to the delivery arrival went very smoothly.

Horrible, misrepresented their scooter features, misled with the amount of time it takes to fulfill an order, had a promo for two months free with a 4 month subscription but now know that they offer this because it takes over a month to even receive the scooter. When asking about timelines was continuously told it would ship shortly - though that was not the case. at a month they said it would ship and even issued a shipping label, but it didnt get to to Fed ex until late friday evening. The final straw was it saying it had a max top speed that was only available if you do a weird combo of holding down a bunch a of levers and then pressing a button 10 or 11 times, each time you start the scooter. What a crazy fraudulent experience.

Extremely Disappointed with Unagi All-Access – Substandard Quality and No Support
​I’ve been trying to resolve issues with my Unagi All-Access subscription for nearly a month, and the experience has been incredibly frustrating.
​When I first signed up, my initial scooter was significantly delayed. When it finally arrived, it wasn't the color I ordered, and the unit was clearly used—it arrived with scratched paint, a damaged display, and worn-out wheels. It also makes a loud, concerning brushing sound while riding.
​I’ve been in contact with their support team since June 19, 2026, to get a replacement, but as of July 16, I still haven't received a tracking number or a firm timeline for when I’ll have a functional scooter. I rely on this for my daily commute, and the lack of communication and empty promises have been unacceptable.
​On top of the hardware issues, I have been unable to access my account portal to manage my subscription or even view my referral code; I’m stuck in a loop with an AI chatbot that doesn't solve the problem.
​I am very disappointed with the level of service and the product quality provided by Unagi. If you are considering the All-Access program, I would strongly urge you to look elsewhere. Too bad...the scooter is pretty great on its own.

It is impressive that this organization can remain in business with such horrid operations and customer service. I ordered a 3-month rental. Once the scooter arrived (a monthlong ordeal), the experience was nice. However, the website stated that it would take them 7 days from the order date to ship the scooter. It took over a month for the scooter to arrive. Despite numerous attempts to speak to a human or get a meaningful response from the AI bot I was left in limbo for weeks. The whole purpose of the rental was to use it as a last-mile solution between home and my area’s public transportation during the hot summer months. The delay in receiving the scooter ate into ⅓ of the use case, and left a bad taste in my mouth before the first ride.

The scooter itself has been good. Though trying to carry it on public transportation has proved more cumbersome than I anticipated.

It’s took 5 weeks to revive the scooter. I have had on going issues with the scooter. It keeps powering down.
It’s a great scooter though I do like it .

Horrible experience, terrible communication, will be cancelling and requesting a refund. I don't understand how a company could operate this way AND be horrible at communicating... If you're that backed up... Make sure you don't quote a 1 week shipping timeline and don't send generic emails that say nothing... They are over promising and straight up not delivering. They should be embarrassed.

This has been one of the most frustrating experiences I’ve ever had has a customer. It took over FORTY days to get the scooter delivered, and I am still going back and forth with customer service because it won’t work! Meanwhile, i continue to be charged. Customer service reps have been nice and responsive, but completely unable to help or do anything to solve the problem — both with delivery and now with the tech issues. Really dissatisfied and disappointed all around. This is my second time renting a scooter with Unagi and the first experience in 2024 was great. This time it’s horrible.

I submitted and paid for my order on May 8. On their website they said the scooter will be shipped within 10 business days and on the confirmation email, they said the scooter will be shipped within 2 days.
I followed up after 10 business days(May 26), and they said they will check and tell me the status asap. They did not get back to me. I contacted again on June 2. They answered that day and they said the scooter will ship June 2 or 3 and sent me a FedEx tracking link. On June 4, there was still no update the shipping. I received my scooter June 8.

The scooter itself was supposed to have a higher range but it left me in the middle of road with low charge.

The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience

A great product at a good price. Good customer service that is quick to reply and address concerns.

Great company. Thanks!
Scott

Took my money and scooted away. Signed up on May 15th, still have not received scooter, but money was immediately taken from debit. Customer service is not helpful just get runaround about shipping. Spoke to bank and they suggested charge-back.

The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily. I couldn't even tell it was charging at all. Thought I had to send it back to get replaced after waiting a month just for them to ship it. I also don't like that it feels a little flimsy and the wheels feel cheap when you ride but at least it gets the job done.

You do not keep your word. I was to get 2months free charge and it took almost 2months to get the scooter then charge me the monthly charge. So the free charge was a lie. So this company is not worthy of their word so I would not recommend this to anyone

scooter didn't work and substitute never came in time. two months with a broken scooter.

When the customer is upset and demanding things happen a certain way the Unagi team kept their cool and still made the hard requests happen, thank you.

Item shipped nearly 4 weeks late. Product not working when arrived: handlebars wouldn't turn.

The customer service is a mess only online to speaks with somebody And to replaced scooter or to swap one take months to Decisvd one I just deturned one right when I got it because I ordered a scooter from Amazon, which is much better and drove faster and was safer

I am satisfied with the service provider

Took awhile for my scooter to come but it was well worth the wait it's a great ride around the neighborhood.