Cloud of Goods Recenzje 

I appreciate the communication and services provided. Their is construction in the area that really pushed out the delivery time but for compensation they extended the scooter an extra day for our stay!

The chair was delivered before requested time and put where we wanted it. The owner called ti check that everything was correct. Will use them again next year.

The ultralight scooter we rented fell apart when it was transported on a cargo carrier between our hotel and Disneyland, a distance of about 2 miles. The throttle lever fell off somewhere during that drive. We spent over 3 hours on the phone trying to get help from the company. Their only offer was to leave the park and meet a driver, who would deliver a different product that we couldn't put on the cargo carrier (to heavy), then do the same thing at the end of the day. Repeat every day. We were offered the chance to cancel the remainder of the contract.
At the end of the day, we took the useless scooter back to the hotel, who graciously agreed to keep it in the lobby for the company to pick up. We rented a scooter from Disney every remaining day. On the drive back to our home state, we again attempted to contact the company about a refund. It took three calls and 2 hours to get any answers.
They refunded me an amount that left me with a charge of $98 for what amounted to half a day's use. The "damage waiver" is non-refundable, even if the damage is caused by defective merchandise. The customer service is terrible, the product was shoddy, and I would never rent from them again.

Initial scooter, battery didn’t charge correctly, but they replaced it immediately after I notified them. Replacement was perfect and I got to enjoy my conference. All communication was via text messages with immediate response, which I appreciate. Yes if the service is this good I would use it again and again. Even left a tip! Well deserved. Thank you.

Very easy to deal with. Listen to what I wanted and provided the goods at a reasonable price. Excellent service. Would definitely recommend this company.

This company should just get out of the business! Cancelled every time we booked at the last minute making our plans for the day impossible. Rented through a local vendor, which I highly recommend.

I would give this company zero stars if that were an option. They canceled our order as I was awaiting outside for its arrival. My husband was unable to enjoy our walks along the coast and around the town. We ordered at least two weeks in advance. Very disappointing . It is also impossible to talk to anyone at the company.

No mobility scooter turned up - no communication was received. When I eventually got hold of an agent no apology or offer of compensation. I requested and they offered me half a day hire - the half a day I had spent chasing them - some compensation!! Avoid this company!!!!!

What started out as a negative experience turned into a very positive one thanks to the company controller. She went above and beyond to diffuse a situation and my extreme frustration due to being charged for an order that I didn't approve. She took charge because the customer service folks were not treating the matter with the attention it merited. She could teach a master class in providing excellent customer service and handling angry clients with grace and patience. So much so that I will definitely order from Cloud of Goods in the future. THANK YOU, A! You turned it around and knocked it out of the park.

I can’t say enough good things about this company. I was driving cross-country and needed a wheelchair temporarily along the way. They delivered exactly what they promised—on time, hassle-free, and with outstanding communication. The entire process, from delivery to pickup, was seamless and professional.

Their reliability took a huge weight off my shoulders during a long and stressful trip. If I could give 10 stars, I absolutely would. Highly recommend to anyone who needs trustworthy, top-notch mobility support on the go!This was customer service at iys best. Traveled cross co

Great service, flexible and friendly! Will use again

I recently rented a three-wheeled mobility scooter from Chandon at Cloud of Goods Vancouver BC for a dear friend, and I was blown away by his exceptional service! He went above and beyond to ensure my friend had exactly what she needed, and his dedication to customer satisfaction was evident throughout the entire process.

Not only did he provide outstanding service to my friend, but he also delivered excellent service to another lady from our conference who required a scooter. Chandon's availability, engagement, and genuine care for his customers' needs and wants are truly impressive. He listens attentively and strives to make every experience smooth and hassle-free.

I highly recommend Chandon and Cloud of Goods Vancouver BC to anyone in need of mobility scooters or excellent customer service. His professionalism and kindness make him a standout in the industry. Five stars isn't enough – Chandon deserves a glowing review!

Tried to contact this company by phone because their website was impossible to navigate in terms of attempting to schedule a one day rental for a scooter. No matter how I tried to click on dates on their calendar (I used to work in IT, I still manage websites, and do programming, so I'm not an idiot when it comes to using technology), I could NOT select a single day rental. When I attempted to call to speak to a live person, I was stuck in a constant phone tree loop of being told to go to the website. Finally emailed to try to get customer service... only to receive a reply several days after the event for which I needed the scooter. When I replied with my dissatisfaction with the lack of customer service via email, I got an assurance to "Dear [Recipient's Name]" that they'd look into it better. Worst mobility rental service I've ever dealt with. They're chasing the dollar and don't care about dealing with real live people.

Great service when renting a wheelchair at our Vancouver hotel. It was delivered in a timely manner, picked up at the end, and the online payment made everything simple. Would recommend.

Very happy with local agent in Montreal, Ray. Wasn't sure dealing with a Florida based operation with everything paid on the front end and depending on services in Montreal while going from GTA but worked out well. No extra fees, product delivered and picked up without any concerns or issues. Good on you!

My experience with Cloud of Goods was excellent. Booking was easy, item was on-time, was able to extend without any issues, easy return. Definitely recommend and will use their services again when needed.

The service was very good, prompt and efficient. The first power chair delivered had an issue but they brought another one at my hotel at the same day.
I really recommend them.

The service was great, they texted me to verify the timing. The scooter was available on arrival and was picked up after departure. It made my London experience that much better!

Delivery was ok but I had a 2 minute tutorial on how to put it together unfortunately in the rain. I tried to setup pickup for a recharge on the first night that was unsuccessful. I tried to set up a pickup to return early which was unsuccessful. Product worked fine. I was a first time user so there was a learning curve. Final pickup was good. Definitely more difficult to lift in and out of car with only one person. But the scooter worked great. I think Delivery needs to come with a youtube.com video on how to use it for all the features.

I recently rented a scooter from Clouds of Good for my father during our cruise, and I couldn't be happier with the service we received! Marcel was amazing—he was incredibly helpful and went above and beyond to ensure we had everything we needed. The scooter itself was in excellent condition and made our experience much more enjoyable. I’m so thankful for Marcel and the team for making this a hassle-free process. Highly recommend this rental service to anyone looking for reliable and friendly scooter rentals! Five stars! ⭐⭐⭐⭐⭐