Cloud of Goods Recenzje 

232
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Customer service was great right from booking, our rental was waiting for us when we arrived at the hotel, which we knew because our guy David R notified me when he delivered it! He messaged me before... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everything went better than I could have hoped for, from booking to the return of the equipment. The scooter was waiting at the hotel when we arrived. It was clean, folded down easy, was easy to tra... Zobacz więcej

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Oceniono na 1 z 5

This company uses AI-generated videos and images in all its advertising and all over its website so you won't know what you are going to get. I have rented from other companies on trips in the past an... Zobacz więcej

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Oceniono na 5 z 5

Our experience with Cloud of Goods in South Lake Tahoe was perfect. They notified us by email when the scooter was delivered to our hotel, and so it was waiting for us when we arrived. The scooter its... Zobacz więcej

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Informacje dotyczące firmy

  1. Wypożyczalnia skuterów

Napisane przez firmę

Rent Wheelchairs, Strollers, Scooters, & much more. We deliver anywhere including hotels & airports. Rated 4.9 out of 5 stars by 10,000+ customers.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

232 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 94% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(232)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 70

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Oceniono na 5 z 5

Excellent top notch service!!

Onsite delivery to my hotel, excellent communication with the delivery team. Checked in on me during the rental period to ensure everything was going smooth. Reminders about pick up time, & even an extension rental time was flawless! Will definitely use Cloud of Goods again!!

9 października 2025
Opinia niezależna
Oceniono na 5 z 5

Super convenient & easy to operate!

I really love that I was able to rent a mobility scooter while visiting a downtown area as I knew I would not be able to walk extensively. I was intimidated by picking one up so having this company deliver one made all the difference. I am very grateful for this service.

30 września 2025
Opinia niezależna
Oceniono na 5 z 5

Mobility Service in Lisbon

We have used your service several times in the past. Our rental was out of Lisbon, Portugal. The communication and service was Exceptional!! The company accommodated our needs with drop off and pickup and gave great recommendations for our travels. Having this mobility scooter made our trip to Portugal memorable. We will continue to use Clouds of Goods for our future travels. Highly recommend 😎

7 października 2025
Opinia niezależna
Oceniono na 1 z 5

Worn out equipment and bad customer assitance.

When in Anaheim I rented a heavy duty scooter and they brought a regular duty scooter that was damaged and was not in working order. The right signal was broken along with both armrests. They provided a different scooter and it was okay but ran out of battery about seven hours into our Disney park visit. Contacted the company and was told that they could not enter the park to pick up their scooter and that I would have to push the scooter to the entrance of the park. I informed them that i had just recently had back surgery and that was why I rented the scooter. This was the most awful experience I have had with any rental company. I would not ever rent from them again and would encourage other people to stay away from this company. They contacted me and were supposed to return the call with some kind of discount if possible and they never did. I hope this review reaches Cloud of Goods and that it somehow changes their attitude about customer service.

23 września 2025
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi John,

We are deeply and sincerely sorry for the experience you had with your scooter rental. This is far from the level of service we aim to provide, and we apologize for the frustration, inconvenience, and physical strain this caused, especially given your recent back surgery.

Please know that we have processed a full refund for your order, which will be credited back to your original method of payment within 7–10 business days. We truly regret that your experience was so disappointing, and we apologize again for the distress and disruption this caused during your trip.

We would love to have you back on our platform and, to show our commitment to providing a better experience, and to offer you an exclusive discount.

Your feedback is extremely valuable to us, and we are committed to learning from this situation to ensure it does not happen again. We are genuinely sorry for everything you went through and hope to have the opportunity to serve you better in the future.

Thank you for your patience and understanding.

Warm regards,
Cloud of Goods Team

Oceniono na 5 z 5

Nicole S is Amazing

Nicole S. did a phenomenal job! She went above and beyond to resolve a major issue that stemmed from miscommunication with Cedar Point. Thanks to her quick action and dedication, she quite literally saved our trip. Nicole made sure we had exactly what we needed so that every member of our party could fully enjoy our time at Cedar Point. Truly outstanding service!

5 października 2025
Opinia niezależna
Oceniono na 5 z 5

Wheelchair rental in Ottawa

Wheelchair rental in Ottawa and it was excellent. It was delivered at the beginning of the 2 hour time period that was told to us, which allowed us to start our day in Ottawa early. The wheelchair we received was brand new and it was very comfortable. I couldn't have enjoyed Ottawa without it.

29 września 2025
Opinia niezależna
Oceniono na 5 z 5

Marcell and his team were magnificent

Marcell and his team were magnificent. The overall process from getting the scooter prior to our cruise to getting it returned after the cruise. The team also ensured we had the right size scooter for the cruise. Thanks again to marcell and team.

4 października 2025
Opinia niezależna
Oceniono na 2 z 5

Disappointing experience not reliable or professional

I wouldn’t really recommend this service. It seems more like a platform that just connects you with random local providers rather than a proper company that takes responsibility.

No real customer service – on the first day they simply didn’t show up at the scheduled time. I tried calling, only got an automated message.

I ordered 2 batteries (a spare one, paid extra for it). The delivery guy said the single battery they provided was “larger capacity” instead of two. Honestly, I doubt that’s what I actually got.

For the return, they scheduled a pickup in the evening but never came. After many attempts to reach them, the driver only texted via SMS saying he’d come the next morning. We were already leaving the hotel, so he just told us to leave the scooter at the lobby.

Overall, the whole process felt disorganized and unreliable. Quite disappointing. If you’re considering renting, I’d suggest finding a local supplier directly – it’s cheaper and much more trustworthy.

26 września 2025
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi Rubi,

We are truly sorry for the disappointing experience you had with your recent scooter rental, from the missed delivery time to the issues with the extra battery, and the disorganized return process, you were let down at every step, and that is completely unacceptable. What should have been a smooth and stress-free rental instead caused frustration, and for that, we sincerely apologize. This is not the type of service we strive to provide to any of our customers.

We take full responsibility and have processed a partial refund for your order to make things right. The details of the refund have been sent to your personal email. Your feedback is extremely valuable to us, and we are actively taking steps to improve delivery coordination, partner accountability, and customer communication to ensure that situations like this do not happen again.

Once again, please accept our heartfelt apologies for the inconvenience you experienced. We greatly appreciate your patience and understanding, and we hope to assist you with another rental in the future.

As a token of goodwill, we have also sent you an exclusive discount code for your next rental on the same email. Cloud of Goods is now serving additional locations across Europe, Canada and the USA.

We look forward to the opportunity to provide you with a much better experience on your next rental.

Warm regards,
Cloud of Goods Team

Oceniono na 5 z 5

Easy process / Good equipment

I was able to rent my mobility scooter online with ICloud and make one easy payment. They did not require an additional deposit at delivery for possible damages to the equipment. They delivered directly to my resort. Day of departure I was able to drop off equipment to the front desk and ICloud picked up equipment with no problems. Easy process- I will use ICloud in future

23 września 2025
Opinia niezależna
Oceniono na 5 z 5

“Queen Darling”

What a great bunch of fellows … my trip to Vancouver would not have been possible without the mobility aids needed to get around, the guys were fantastic and the products rented were amazing… I had a lil emergency at one point and they saved the day early the next morning coming to my rescue… I was treated like a queen. I’d deal with this company again for sure, best experience ever ty guys from your Queen Darling lol

26 września 2025
Opinia niezależna
Oceniono na 5 z 5

Cloud of Goods did a fantastic job!!!!

Cloud of Goods did a fantastic job. I loved being able to communicate anytime with Betty. Made everything so easy as opposed to apps, etc. I had her number and she had mine and we texted which is my favorite way of communicating anyway. They were johnny-on-the-spot from day one to the day they picked it up. They were right on time with the drop off and the pick up and waited for me. I rented a scooter five months earlier when I went on a cruise for the same length of time with a different company which was very good also but a lot less expensive. This time was Cancun as opposed to Miami for the cruise. I would give them a 5 star on EVERYTHING accept the price. Sorry

2 września 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing service and experience

Very easy to reserve online, and I got an immediate confirmation from the local provider. He gave me a direct phone number to call, confirmed the drop off and pick up time, and was available by phone in case we had any issues. The mobility scooter was almost brand new, the battery lasted forever going up and down hills in grass, and was light enough for me to load into my van by myself. Pick up and drop off took just a few minutes at my house and the service was impeccable!!

9 września 2025
Opinia niezależna
Oceniono na 5 z 5

We have no complaints

We have no complaints, we hired a wheelchair and it was delivered to the Oklahoma Airport 17th Sep 2025 by a very friendly gentleman. We returned it to the same very friendly gentleman at the airport 21st September 2025 before we left.

17 września 2025
Opinia niezależna
Oceniono na 5 z 5

Surprisingly easy; fantastic customer service

While on a long vacation in Daytona Beach, Florida, I decided to try using a mobility scooter for getting around the local area (I have pain and mobility issues). I was skeptical about the rental process, but Cloud of Goods made the whole thing super, super easy. Their pricing was very reasonable, in my opinion, and the delivery and pick up of my scooter was extremely easy and hassle-free. The dropoff and pickup person, Henry, was prompt, professional, friendly, and respectful. He delivered the scooter to my condo entryway in Daytona Beach, FL, all the way from Vero Beach, FL. The scooter arrived fully charged and in clean, very good condition. Henry showed me how to charge the battery and made sure I knew who to contact if anything went wrong with it. There were no surprises, no gimmicks, and no hassles. Great experience all around!!

19 września 2025
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi LR, reading this put a smile on our face 😊 Thank you for sharing! We are so glad Henry got the scooter to your condo from Vero Beach, and that it arrived clean, fully charged, and ready to go. Little touches like showing how to charge it and making sure you knew who to call really matter, so it’s wonderful to hear it gave you peace of mind on your trip. We would be happy to help again anytime!

Oceniono na 5 z 5

London wheelchairs

We rented two wheelchairs while in London. The drop off was timely, despite us doing the rental at the last minute. Pick up was equally timely and easy. I could not have been happier with the communication as well as the service

13 września 2025
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi Laurie, thank you for the lovely note! So glad your last minute booking worked out and that drop-off and pick up in London were timely and stress-free. Clear communication makes all the difference when you’re away from home, and we’re really happy it helped you enjoy your trip 🙌

Oceniono na 5 z 5

A scooter delivered as I arrived in Hawaii

A scooter delivered as soon as I arrived in Hawaii, after breaking my foot, was the best help. The trip would have been ruined without being able to get around. And Don Fujiyama the delivery driver had great communication, was friendly and helpful.

12 września 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service

Amazing customer service! I was in a real bind and needed a wheelchair for an event. It took minutes to order and they dropped it off at the venue just before the wedding was to start. They were really responsive, very communicative and kept in touch about eta. Peter stuck to the delivery time and was in constant contact about his delivery!

13 września 2025
Opinia niezależna
Logo Cloud of Goods

Odpowiedź od Cloud of Goods

Hi Kelly, what a sweet message, thank you! 💛 We are so glad we could help on such an important day and that Peter arrived on time and kept you updated. Knowing we helped the wedding go smoothly means a lot to us, and if you ever need something last minute again, we have got your back!

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