I have been a very willing consumer of Chococo for nearly ten years. Recently however, I have been so disappointed. It started at Easter this year when they changed a product I’d had for the past 3 ye... Zobacz więcej
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Been buying on and off from this company since 2002. Bought for several occasions and each time did not fail to amaze and delight. Prompt speedy delivery in non plastic packaging, ethical beautifu... Zobacz więcej
Quality of that "chocolates" had a very poor appearance. They looked dull, misshapen and unappetizing, as if they had been improperly stored or handled. Moreover, packaging was poorly assembled, with... Zobacz więcej
Bought 4 Easter eggs for delivery. Unfortunately one box was squashed and sad looking. I messaged customer services - nothing. I got an email from them a few days later asking for a review, and reques... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.
Dane kontaktowe
12 Westminster Road, BH20 4SN, Wareham, Dorset, Zjednoczone Królestwo
- 01929 421 777
- info@chococo.co.uk
- chococo.co.uk
2,8
Średnia
537 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very expensive packaging yet the …
Very expensive packaging yet the contents guide doesn't match what's in the box so there's no way of knowing what you're biting in to. With the extreme range of flavours that's really bad and shows a lack of professionalism behind the company. Also quite unimpressed by the flavours considering the cost of them. Can't please everyone with food but we really are not foodies with high expectations.
Finally they also choose to use a review platform on their website which i personally do not trust.
18 maja 2017
Opinia niezależna
Odpowiedź od Chococo
Hi Mark,
We are an artisan business making handmade chocolates, and the handmade nature of them can mean variances of design compared to those in the menu. Our chocolates are not mass-made by a machine, therefore the design and contents of a box can vary and our menu needs to cater for those variances.
We send review requests from our chosen platform to every customer who places an order, we wouldn't know if a customer was happy before sending a review request, and we publish every review we have received.
Thanks,
Chococo Team
Lovely chocs, but box size problem
Very nice chocs but unfortunately box is not letterbox friendly (eg Hotel Chocolat are) which is a problem, we had to go to sorting office to pick them up as working all day. Got a 3 month order so expecting same again next month. It would put me off ordering again.
20 stycznia 2017
Opinia niezależna
Superb!
Extremely helpful and friendly staff - a rarity nowadays! Looking forward to receiving chocolates, although have bought from them in the past when on holiday in Swanage and adore their products. Definitely worth the extra pennies for the quality :)
13 grudnia 2016
Opinia niezależna
Not my first purchase, love the product but delivery let me down this time.
The selection box is always good value and people love it. However this time the addressee was a friend at a rural address in Dorset, I asked for 17 October delivery - and received her email thank you yesterday (4/11) as the package had been put in her neighbour's postbox and he does not actually live there so only found it yesterday. Fortunately it was not for any special date and she loves the chocs.
4 listopada 2016
Opinia niezależna
Odpowiedź od Chococo
Hi Julie,
We are very sorry to hear that your gift was delivered to the incorrect address. We use Royal Mail for our deliveries as they are normally excellent at delivering to rural addresses but unfortunately once the package leaves us it is out of our control but it seems on this occasion that their service fell short.
We are delighted to hear that your friend enjoyed the chocolates once they received them, but if you or your friend have any concerns over the freshness of the chocolates please get in touch with us at info@chococo.co.uk and we will try to resolve.
Kind Regards,
Rich on behalf of the Chococo team
Excellently presented product
These chocolates look fabulous. Haven't tried them as they are for a present. Service is second to none. Can't fault anything.
3 listopada 2016
Opinia niezależna
Tawny Fig chocs
Tawny Fig chocs are amazingly delicious and customer service great. ....afternoon order posted same day and arrived next morning!
3 listopada 2016
Opinia niezależna
Fantastic customer service 5*
Having shopped in store many times on holiday, I wanted to send a special treat to a good friend. I called the store as I wanted to make sure I was purchasing a product which was nut free. The assistant was so helpful and happy to answer all my questions. The gift I order arrived on time for my friend to enjoy. She was more than happy with her hamper full of delicious goodies. Thank you Chococo, I shall be happy to order online again.
2 listopada 2016
Opinia niezależna
pumpkin chocolate
good quality chocolate, however one of the four items arrived smashed into pieces.
2 listopada 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Mirela,
Many thanks for your review. We are delighted to hear that you approved of the quality of our chocolate, but we are sorry to hear that one of your pumpkins was damaged in transit. We wish that you had contacted us on opening the package, as we would have sent you a replacement one by return to hopefully still make it in time for Halloween! If you would like to email Mel at info@chococo.co.uk, she can sort out a replacement or refund for you. To reassure you, all our chocolates are packed here with much care before being handed over to Royal Mail, but some of our chocolate items are inherently fragile, including the pumpkins,and it sounds like your package may have been damaged in one area at some point in its journey to you.
We look forward to hearing from you.
Best regards,
Claire Burnet
co-founder
Mailorder
The chocolates arrived exactly on time. They were gifts, and the recipients were thrilled with them. Chococo make wonderful chocolates - to be highly recommended!.
31 października 2016
Opinia niezależna
Excellent as always
Chocolates arrived as promised, always very high quality, and I have to say that it is some of the best chocolate I have ever tastes. Bought the Sugar Plum Fairy and Soldier Christmas tubes for my grand children and I am sure the chocolate will not last long !!!
24 października 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Sheila,
Many thanks for taking the time to send us your comments and we are delighted to hear that you have ordered our new sugar plum fairy & soldier tubes for your grandchildren - we hope they enjoy the contents & keep the tubes afterwards to store useful things inside!
Best regards,
Claire Burnet
co-founder
Wonderful chocolates speedily delivered!
These are the best ever chocolates, nothing else comes anywhere near! Delighted to find that I can order them online to send to special people - easy to place an order and they arrived in first class condition on the requested day. What could be better!
23 października 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Susan,
Many thanks for taking the time to give us your feedback, we are delighted that you have enjoyed them and have also been pleased with the service you received when sending them to friends or family. The team focus on delighting the customer so will be very happy to hear that they have achieved this for you.
Best Regards,
Rich on behalf of the Chococo Team
Marvellous chocolates with unusual & interesting flavours.
Love Chococo chocs they are innovative & lush. Plenty of choice of dark/milk/white chocs accompanying many different fillings. So far my favourites are still the lime/salted caramel chocs.
23 października 2016
Opinia niezależna
wonderful flavours , speedily delivered would throughly recommend anyone to try
the salted caramels and fig flavoured chocs are amazing .If you are a chocoholic this is the company for you .
23 października 2016
Opinia niezależna
Excellent
Beautiful selection of chocolates. Packaged lovely, and tasted better. Cannot fault delivery times, pricing and customer service.
19 października 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Adam,
Many thanks for taking the time to post a review. We are thrilled to hear that you thought our chocolates both beautiful to look at and to taste! I will let the team know that you were pleased with our customer service too, they will be delighted to hear that too as they work hard to ensure that we send out all our fresh handmade chocolates on time!
Best regards,
Claire on behalf of all the team
Great Service
Extremely good service on the phone... Helpful,funny & really personalised... Have all the time in the world to ensure one gets what he/she needs & expects... Lovely & delicious chocolates, unbelievable great service...
Jacques
16 października 2016
Opinia niezależna
Chococo chocolates
Have been buying from Chococo for around 10 years now, first discovered them at their shop in Swanage and have been hooked ever since. Frequently buy gifts for others which never fail to please, with many commenting that "they were the best chocolates they've ever had". I have to agree. Not only scrumptious chocolates, but excellent, friendly customer service. Highly recommended.
16 października 2016
Opinia niezależna
Top Tasty Treats
Speedy delivery and delicious chocolates as usual!
16 października 2016
Opinia niezależna
Delicious!
Really good quality chocolates. Arrived on the correct day.
15 października 2016
Opinia niezależna
Delicious chocolates, creative flavours
Chococo produces delicious chocolates with very creative flavours. Chococo lives and breathes its values in the way in which it produces its chocolate products and carries on its business. And when a small error occurred in the delivery of an order, it was dealt with immediately and properly. Very many thanks. David McEwan
6 października 2016
Opinia niezależna
Odpowiedź od Chococo
Dear David,
We were sorry to get your message via Trustpilot as we could have easily resolved this for you by email or phone as it appears we made an error and sent you the wrong box. We apologise for any distress caused but we would have been happy to send you another one as soon as we were aware of the problem! We are packing a large selection box for you now and it will be posted later today.
Best regards,
Claire Burnet
co-founder
Excellent Service- the best chocolate ever!
Great fast service. Packaged with great care to look after the best chocolate ever!
2 października 2016
Opinia niezależna
Odpowiedź od Chococo
Dear Anna,
Many thanks for your lovely feedback - we hope we can continue to delight you as much in the future!
Best regards,
Claire Burnet
co-founder
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