Chococo Recenzje 

537
•
Wynik TrustScore: 3 na 5

2,8

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I have been a very willing consumer of Chococo for nearly ten years. Recently however, I have been so disappointed. It started at Easter this year when they changed a product I’d had for the past 3 ye... Zobacz więcej

Oceniono na 5 z 5

Been buying on and off from this company since 2002. Bought for several occasions and each time did not fail to amaze and delight. Prompt speedy delivery in non plastic packaging, ethical beautifu... Zobacz więcej

Oceniono na 1 z 5

Quality of that "chocolates" had a very poor appearance. They looked dull, misshapen and unappetizing, as if they had been improperly stored or handled. Moreover, packaging was poorly assembled, with... Zobacz więcej

Oceniono na 2 z 5

Bought 4 Easter eggs for delivery. Unfortunately one box was squashed and sad looking. I messaged customer services - nothing. I got an email from them a few days later asking for a review, and reques... Zobacz więcej

Informacje dotyczące firmy

  1. Sklepy ze słodyczami

Napisane przez firmę

Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

537 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(537)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Wide ranging flavours

Bought two boxes of mixed milk chocolates from Chococo, one for a friend and one to try. Arrived promptly. Very nice packaging, and vibrant colours. Looks modern and fun. Good thought about the little cards, packaging style etc. Excellent little booklet of varieties (could have been easier to read). The standard menu covers 46 varieties, whereas the box only contained 25! There are some very unusual flavours, but I thought the quality of chocolate very good, and can see why some flavours have won awards / recognition. I'd like to be able to select my own box, but wasn't sure this is an option? I think you get what they have. Very fresh chocolate, so you're supposed to keep it in the fridge and eat within four weeks. The cost is high, but probably reasonable given costs for quality chocolates. I think they make a nice gift so will be giving the second box to my friend. I would buy again, but am not addicted to the wide ranging flavours (yet).

1 października 2016
Opinia niezależna
Logo Chococo

Odpowiedź od Chococo

Dear Mark,
Many thanks for your detailed feedback. We are delighted to hear that you liked the look of our boxes & also the quality of our chocolates. You are right in saying that our menu does show all of our range but we don't offer all of the chocolates year round as we do work with seasonal flavours. I hope it was clear enough for you on the menu where we have indicated that some of the flavours are seasonal. Selecting the contents for your own box is something that we can offer in our chocolate houses (in Swanage, Winchester & Exeter), as customers can choose from the range available at the time. However, we haven't yet offered it online due to the extra costs involved in trying to manage the chocolate-making forecasts & the extra packing time that would be required if every box was bespoke! You are quite right that our chocolates are truly fresh and ideally they should be eaten within 2 weeks not four! You can keep them in the fridge but we would recommend a cool place, an old fashioned pantry at c15 degrees is the most perfect temperature. I hope that you will continue to consider us in the future as gifts for friends and that you do become increasingly addicted to our range of flavours!
Thanks again for your feedback & I will bear your comments in mind about our menu to ensure we make it clear as possible to read
Best regards,
Claire Burnet
co-founder

Oceniono na 5 z 5

Fish, chips and peas.

Delivered on time for birthday. Grandson allowed parents to have one pea each. Real chocolate in a surprise pack.

26 września 2016
Opinia niezależna
Oceniono na 5 z 5

Chocolate at it's best

I have bought chococo for many years, and the quality, service and price is still a winner in our house.
We have occasionally bought from other sources, but still return to trusty chococo.

25 września 2016
Opinia niezależna
Oceniono na 5 z 5

Fantastic chocolates

I ordered a selection of chocolates a few months before a special event and they turned up on the right date. It was one of the hottest days of the year but thankfully the chocolates arrived in perfect condition.

They were some of the best chocolates I have ever tasted, a really interesting mixture and lots of variety of textures and flavours. Will definitely be buying more.

25 września 2016
Opinia niezależna
Oceniono na 5 z 5

Very good

The website was very easy to use, the chocolates arrived on the expected day and they were delicious!

7 września 2016
Opinia niezależna
Oceniono na 4 z 5

Good products - worth the money

I got the subscription for my birthday. I have had Chococo chocolates before - they are very nice. There are a couple things with the online store that I wish could change though - the main one being I wish it was possible to buy boxes of single chocolates through the website (it is possible to do this in-store which is FAB!), and also being able to make-up a box online (e.g of just a couple flavours).
The chocolates themselves are very good. Of course these things are always personal taste, but to me there are some real winners (e.g the old thumper, the blackcurrent), and some that are ok but not spectacular (for my taste, I wish some of the flavours were stronger - e.g the rose and the passion fruit (Lauden is still #1 for me for a passion fruit chocolate). Overall though, if you're looking for a good balanced box of chocolates with some interesting flavours, that is from a UK chocolate company, I would reccomend these guys.
Too early to say on service around the subscription specifically, but delivery etc all ok. Some issues with product selection as noted above.

27 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Great products to choose from

The website was easy to use, and there was a wide price range to choose from. Only odd thing is, I thought I chose Tuesday 23rd for delivery, and it arrived the previous Friday. However, this worked out better for the recipient.

21 sierpnia 2016
Opinia niezależna
Oceniono na 3 z 5

Still as delicious, but smaller than I remember

I ordered a Chococo biscuit cake for my mum's birthday, which I am pleased to report was every bit as delicious as the last one we tried; melt in the mouth, full of crunchy biscuit pieces, plenty of juicy dried fruit and very very moreish. However, this one did appear a lot smaller - and flatter - than the one I ordered a few birthdays ago. My mum agreed with this, but said she didn't mind. I really hope that if the cake's size has been reduced, then the price will reflect this. At the moment, it still remains the same.

15 sierpnia 2016
Opinia niezależna
Logo Chococo

Odpowiedź od Chococo

Dear Astra,
I have just seen your review and was very concerned to read your comments as we haven't changed the size of our marble cakes and reducing the size but maintaining the price is not something that we would do. Is there any of it left that you can take a photo of to show us? Please email Mel at info@chococo.co.uk if so.
Best regards,
Claire Burnet
co-founder

Oceniono na 5 z 5

New Store Exeter

Myself and some friends visited the store in Exeter last weekend. The staff were friendly and really helpful. The milkshakes are to die for. The layout and seating area in the shop is very comfortable.

I am looking forward to meeting a whole group of friends there this coming weekend.

9 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Chococo chocolates

Purchased chocolates online from Chococo, easy to follow website and very quick delivery.
Great choice of chocolates, I particularly enjoyed the ginger one. I would recommend to any chocolate lover and I'll be back for more shortly.

8 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent service, beautiful product.

I visited the shop in Swanage. The quality of the goods inspired me to order some gifts online. The website was easy to use and well set out. The recipients were very pleased with the products.

8 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Good service

Not tasted the chocolates myself but the recipients were very pleased with them and said they were really lovely, great service too thank you

5 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Wonderful chocolates

Ordered on line as birthday gifts. Very easy to do and arrived when they said they would. Would highly recommend.

3 sierpnia 2016
Opinia niezależna

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