Chococo Recenzje 

537
•
Wynik TrustScore: 3 na 5

2,8

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I have been a very willing consumer of Chococo for nearly ten years. Recently however, I have been so disappointed. It started at Easter this year when they changed a product I’d had for the past 3 ye... Zobacz więcej

Oceniono na 5 z 5

Been buying on and off from this company since 2002. Bought for several occasions and each time did not fail to amaze and delight. Prompt speedy delivery in non plastic packaging, ethical beautifu... Zobacz więcej

Oceniono na 1 z 5

Quality of that "chocolates" had a very poor appearance. They looked dull, misshapen and unappetizing, as if they had been improperly stored or handled. Moreover, packaging was poorly assembled, with... Zobacz więcej

Oceniono na 2 z 5

Bought 4 Easter eggs for delivery. Unfortunately one box was squashed and sad looking. I messaged customer services - nothing. I got an email from them a few days later asking for a review, and reques... Zobacz więcej

Informacje dotyczące firmy

  1. Sklepy ze słodyczami

Napisane przez firmę

Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

537 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(537)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
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Oceniono na 5 z 5

Found something quite unique tasting

I wanted to find a unique, hand made, awarded chocolatier that was made in the UK and provided a different type of chocolate. When I found Chococo I was immediately impressed with the uniqueness of the offered flavours and that each was handmade. The freshness is evident as the delivered chocs has a 2 week shelf life which assures freshness, quality, and premium taste. Do not put the chocs in the fridge as it will affect the taste - keep them at room temperature.
A word of advice, quite a few of the selection provided are dark chocolate and some are very strong so if you aren't into strong tasting chocolate then go with the cheaper brand (which is more mainstream but lesser volume cocoa %
Very happy with the selection and they taste amazing.

30 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Delicious Chocolate & Great Packaging

I ordered some Easter treats a few weeks ago and selected them for delivery this week as I knew we wouldn’t be able to hold out! They arrived a day early (great!) and were beautifully wrapped and absolutely DELICIOUS. Some of the best chocolate we have had in a long time. Would recommend.

24 marca 2021
Opinia niezależna
Oceniono na 3 z 5

There are other chocolate providers!

Bought chocolates a few times as gifts but, from discreet later enquiries, the response overall has been "rather average" - so disappointing. I'll be going back to my (short and getting shorter) list of tried & trusted makers.

24 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Delicious and great customer service

Ordered 4 items and unfortunately the large easter egg arrived damaged. Raised the concern via email and a replacement was sent out immediately and arrived 2 days later which was great.

Possibly my new favourite chocolate! Great service and product will definitely be repurchasing.

:)

10 marca 2021
Opinia niezależna
Oceniono na 2 z 5

Nice chocolates, weak customer service

Not great to substitute out the specifically valentine-themed chocolate in a valentine's box (when you make them yourself, it seems fair enough to make enough to fulfil the orders to which you've committed). No notification of this as a courtesy, either in the delivery or via email. Emailed to say I wasn't pleased, and nothing back after more than a week. Other than an instant auto-reply to say 'bear with us as we're a small team'. If you're a company that cares then that seems a poor excuse and clearly responding isn't a priority. Their chocolates taste nice but aren't cheap, and as these guys don't seem to be bothered about customer service, I'd rather spend my money elsewhere.

18 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Chocolates

I have ordered from Chococo a few times now, normally for an occasion such as Christmas, Easter. I am always impressed with the chocolates and they have always been delivered quickly. I like the sea salted caramels and the milk chocolate.

5 lutego 2021
Opinia niezależna
Oceniono na 1 z 5

Bought these chocolates as a treat for…

Bought these chocolates as a treat for Christmas, really excited to try them after reading 'The Independent rate our Cascade of 50 chocolates their 'Best Buy' in their review of the best luxury chocolate boxes' just shows they have no idea of what tastes good.

They’re bitter and lack taste!
I'm no chocolate expert, the only chocolates I've had that have won awards are monty bojangles and they're delicious, so expensive lesson learned, you can't always trust the awards and reviews.

18 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Nothing special.

I agree with the other recent reviewer. I got the Christmas box of chocolate. The menu was huge but not specific to the chocolates in the box and they were difficult to identify. Mostly dark chocolate, luckily I like dark chocolate. However the descriptions didn’t match the eating. The flavours were pretty nondescript, very similar. Overall very disappointing. I thought I was going to be impressed considering how expensive they were. I wouldn’t buy again.

26 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Pretentious, expensive, unsatisfactory

Very expensive box of chocolate in a modest packaging. The contents guide doesn't match what's in the box. I understand a concept of "hand made" and "variation in artistic outcome", but for the price it should be more professionally packed.

RE the flavours - quite disappointing. There has been made an effort to impress with difference, and unexpected combinations of flavours. But they don't work with each other, and with background chocolate.

25 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Lovely handmade chocolates

Last year I turned to Eponine for a vegan calendar, which was lovely but very pricey. Ordered the Vegan advent chocolates from Chococo this year, very close to the 1st of December, and was not disappointed! The boxes came on time, which was great considering how busy they must have been. All the chocolates were delicious (gosh the Tawny Port and Fig is really special). I've loved supporting a local small business, thank you for a lovely product!

25 grudnia 2020
Opinia niezależna
Oceniono na 3 z 5

Chococo, Swanage

I went to Chococo, Swanage in August, 2020 to make use of the Eat Out To Help Out scheme, because without the 50% discount, this store would be too overpriced.
I got a milkshake and a brownie. The milkshake was OK, i would have preferred it to be a bit thicker, but nonetheless it was tasty. The brownie however was very rich and sickly, it wasn't for me. The sauce had a very strong after taste.

The restaurant/cafe itself was nice, the staff were friendly and the environment was peaceful, clean and spacious (in a good way).

27 września 2020
Opinia niezależna
Oceniono na 1 z 5

THE WORST!

Where do i start, absolutely disgusting service.
they use royal mail to deliver the chocolates, they didn't leave a red card so talked to head office about the issue, the person i talked to was disgraceful, talking about how it's not their problem and that this isn't even their job to deal with matters like this.
i explained that without a red card my girlfriend cannot go and collect it was a valentines gift. refusing a refund and after arguing managed to come to a lackluster agreement by this i mean that she said valentines is over and that if the package is returned they will refund me (i had to argue as they didn't want to refund). NO response to emails NO customer care. THE £10 CHOCOLATE LOBSTER WAS BROKEN WHEN RECEIVED!!! and you know what? i don't even want to call them about it because they won't care!!! £30+ on chocolates ruined on delivery. abysmal customer service. i will ensure everyone knows how bad this company is!!!

LISTEN STAY AWAY IF I WAS YOU THIS IS THE WORST COMPANY I'VE USED IN THIS CATEGORY BAR NONE!!!

20 lutego 2020
Opinia niezależna
Oceniono na 1 z 5

The Vegan Chocolates are a let down

The Vegan Chocolates are a complete let down, the worst we have had and they claim to be creating products for 16 years. Emailed to let them know that what we received was very disappointing and they agreed that some of our complaints had now been looked into and changed. Left completely Unsatisfied with the product, their solution to the complaint was to suggest we go and buy more of their new range.

I don't think so.

15 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

great stuff

cakes etc are not something I hanker after but I was really impressed by the produce , nice staff too.

26 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Fantastic service for online order

Fantastic service for online order. Friendly helpful staff and a real feeling they actually care about customers. On top of all that, the chocolates are absolutely delicious. Can not recommend highly enough.

13 grudnia 2018
Opinia niezależna

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