This was my second attempt to change my email address and Tracey was brilliant. It was not a straight forward process and Tracey was extremely patient, friendly and professional. She made an unwelco... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Crap company with rude customer services…takes an hour to speak to somebody & the information they give changes with the mood whoever answers their calls. They hang up on you and make you wait again a... Zobacz więcej
I spoke to Thomas Mills regarding an ongoing issue and he sorted it out with minimum fuss or stress. He was extremely pleasant to deal with and very helpful and is an asset to Castle Water. Well don... Zobacz więcej
Reakcja na opinię
I had a very complicated case which was dealt with by Thomas Mills. He was both efficient and very understanding. He completed this task with ease and in a timely manner, which exceeded my expectation... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Castle Water
Napisane przez firmę
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Napisane przez firmę
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Dane kontaktowe
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Zjednoczone Królestwo
- 01250 718700
- castlewater.co.uk
4,5
Doskonała
28 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Still charging me for water I'm not…
Still charging me for water I'm not using. They think its perfectly ok that I should wait 8 months plus for action to be taken. If I could I would change suppliers.
16 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Angus,
Thank you for leaving us a review and sharing your concerns.
I can see our team has been in touch regarding your query and reviewing the account. If you have any questions regarding your account please do not hesitate to contact us via the portal and our team will be happy to review this
Kind regards,
Ellis
Excellent and friendly service
Excellent and friendly service
All issue sorted
Many thanks
15 września 2026
Opinia niezależna
Odpowiedź od Castle Water
HI Bernard,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was friendly and provided excellent service when resolving your query.
Kind regards,
Ellis
Kelseigh Clark was great
15 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Kelseigh provided great service when resolving your query.
Kind regards,
Ellis
Francesca dealt with my enquiry very…
Francesca dealt with my enquiry very quickly and effectively
Thank you
15 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Francesca was very quick and efficient when resolving your query.
Kind regards,
Ellis
I spoke to Francesca who was very…
I spoke to Francesca who was very helpful
15 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Vinny,
Thank you for leaving us a 5-star review. We are pleased to hear that Francesca was very helpful when resolving your query.
Kind regards,
Ellis
Had an issue with billing
Had an issue with billing. Customer Service operative was very helpful and resolved my issue.
15 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Lovely helpful man I just spoke with
Lovely helpful man I just spoke with
15 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Diana,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was lovely and provided 5-star service when resolving your query.
Kind regards,
Ellis
Jacksson was very helpful helping me…
Jacksson was very helpful helping me step by step to fill in a refund request
14 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Margot,
Thank you for leaving us a 5-star review. We are happy to hear that Jacksson was very helpful when resolving your query.
Kind regards,
Ellis
Elliot was super helpful with my query…
Elliot was super helpful with my query regarding a refund.
10 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Olivia,
Thank you for leaving us a 5-star review. We are glad to hear that Elliot was very helpful when resolving your query.
Kind regards,
Ellis
Excellent customer service from Melissa.
Excellent customer service from Melissa. She handled my query promptly and efficiently from start to finish, and her professionalism throughout was outstanding.
14 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Stephen,
Thank you for leaving us a 5-star review. We are happy to hear that Melissa provided excellent service was prompt, professional and efficient when resolving your query.
Kind regards,
Ellis
Josh was very helpful & sorted problem…
Josh was very helpful & sorted problem straight away
14 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Fiona,
Thank you for leaving us a 5-star review. We are happy to hear that Josh was very helpful when resolving your query.
Kind regards,
Ellis
Good telephone service
14 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that your advisor provided great service when resolving your query on the phone.
Kind regards,
Ellis
Castle Water
Francesca Cafolla was courteous and responded to my queries over billing. With thanks.
14 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a positive review. We are happy to hear that Francesca was courteous when resolving your query.
Kind regards,
Ellis
very good customer service
11 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello,
Thank you for leaving us a 5-star review. We are glad to hear that your advisor provided very good service when resolving your query.
Kind regards,
Ellis
Super helpful staff sorting out an admin challenge
We had some minor admin challenges when adding in another business location. Castle Water was extremely easy to deal with and Carol Logan took time and was extremely helpful sorting it out. She was really helpful, patient and made absolutely sure that we were happy with the outcome.
11 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Hedley,
Thank you for leaving us a 5-star review. We are happy to hear that Carol was extremely helpful and patient when resolving your query.
Kind regards,
Ellis
Chris Campbell was very helpful and…
Chris Campbell was very helpful and positive. He made a potentially painful task (updating contact details from a deceased predecessor as treasurer) very straightforward
11 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi Christian,
Thank you for leaving us a 5-star review. We are glad to hear that Chris was very helpful, straightforward and positive when resolving your query.
Kind regards,
Ellis
the gentlaman dealing with me on the…
the gentlaman dealing with me on the phone was very helpful
11 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Mark,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful when resolving your query.
Kind regards,
Ellis
Really helpful support from John gave…
Really helpful support from John gave me all the answered I needed and in depth to help me understand my concerns really down to earth guy couldn’t be happy with the help
11 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Louis,
Thank you for leaving us a 5-star review. We are pleased to hear that John was very helpful when resolving your query.
Kind regards,
Ellis
Heather Stevenson really helped me…
Heather Stevenson really helped me understand what we needed to do, which had been a confusion for a long time!
11 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hello Lisa,
Thank you for leaving us a 5-star review. We are pleased to hear that Heather was very helpful when resolving your query.
Kind regards,
Ellis
Calum Wilson provided excellent…
Calum Wilson provided excellent customer service with a water meter issue.
8 września 2026
Opinia niezależna
Odpowiedź od Castle Water
Hi John,
Thank you for leaving us a 5-star review. We are glad to hear that Calum provided excellent customer service when resolving your query.
Kind regards,
Ellis
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.