British Essentials Recenzje 2178

Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Though it is outrageously expensive to have it shipped, there is no OTC product in the US that is as effective as Nurofen. If the shipping were not so high, I'd order it regularly. Updated to add: I... Zobacz więcej

Oceniono na 5 z 5

Company is very responsive to messages and answers quickly. Every order I've made has arrived incredibly fast. I've had nothing but great experiences with British Essentials. Thank you!

Oceniono na 5 z 5

A vast choice of high quality British products. Reasonable price, convenient packaging. Nice to feel the UK "closer" :) Thank you so much

Oceniono na 1 z 5

Received only half my order. After numerous emails with no response I was eventually told missing items would be shipped…a week later I’m still waiting on update. Order placed November 30th..now De... Zobacz więcej

Informacje dotyczące firmy

  1. Supermarket

Napisane przez firmę

British Essentials is an Online British Supermarket delivering British Food & Drink worldwide.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 67% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Oceniono na 5 z 5

Best Place to Buy British Food

You’re the one reliable seller who has Bovril. Bless you, because it makes my dad so happy. I’ve ordered from you a few times over the years and never had any problems. Items arrive undamaged and in great quality. Thank you!

25 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hey Sara,

Thank you so much for this wonderful review — it truly means a lot to us!

We’re so happy to be your go-to for those hard-to-find favourites, and especially glad we can help keep your dad stocked up with his beloved Bovril — that really made us smile!

It’s fantastic to hear that your orders have consistently arrived in great condition and quality. We take a lot of care to make sure everything reaches you just right.

Thank you again for your continued support over the years — we’re always here whenever you need a taste of home! 🥰

B E

Oceniono na 5 z 5

Perfect!

The delivery service was great!

31 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Aletha,

Perfect — we love to hear it! 🎉

Thank you so much for your amazing feedback. We’re thrilled the delivery service hit the mark and everything went smoothly.

Can’t wait to send your next order!

B E

Oceniono na 5 z 5

Came ocn time and were in good condition…

Came on time and were in good condition well packed could not complain

29 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Margaret!

Thank you so much for your fantastic review.

We’re really pleased to hear that your order arrived on time and in perfect condition. We take great care with our packaging, so it’s wonderful to know everything reached you just as it should.

We truly appreciate your feedback and hope to have the pleasure of serving you again soon!

B E

Oceniono na 5 z 5

So pleased with service

31 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Dolores!

Thank you so much for your lovely feedback!

We’re delighted to hear you were pleased with the service! Your support means a lot to us, and we truly appreciate you taking the time to share your experience.

We hope to serve you again very soon!

B E

Oceniono na 1 z 5

Terrible

Grandparents spent £230 and haven’t received their order . It’s been weeks and no one is responding to them !! Avoid !!!

2 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Tashya,

Thank you for bringing this to our attention. We’re sorry to hear about the situation described.

We would like to investigate this further and assist in resolving the matter. Please could you contact us directly at customerservice@britishessentials.com with their order details (including order number, name, and date of purchase), so we can look into this and provide an update.

We appreciate your patience and look forward to resolving this as soon as possible.

B E

Oceniono na 5 z 5

You made my daughter very happy

You made my daughter very happy. She is recovering from surgery and a little taste of British Delights that she misses were perfect even a proper Easter Egg.
Thank you

2 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Veronica!

Thank you so much for your lovely review — this truly made our day! 🥰

We’re absolutely delighted to hear that your daughter enjoyed her treats, especially while she’s recovering. Sending a little taste of home (and a proper Easter egg!) is exactly what we hope to do, so it means the world to know it brought her some comfort and happiness. 😊

Wishing your daughter a smooth and speedy recovery, and we hope to bring you both more British delights again very soon!

B E

Oceniono na 5 z 5

Works great for LPR!

The product is great just too expensive to pay shipping to the United States

6 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Jennifer!

Thank you so much for your kind words and for the 5-star review — we’re really glad you’re enjoying the product! 😀

We completely understand your concern about shipping costs to the United States. International shipping can be pricey, and we know that can be frustrating. We’re actively exploring ways to make delivery more affordable, including potential partnerships and future shipping options.

In the meantime, we truly appreciate your support and feedback — it helps us improve both our product and overall experience. If you ever have questions or need assistance, feel free to reach out anytime!

B E

Oceniono na 5 z 5

Good service

Ordering was easy.
Website is well-made.
No hidden fees.
Tracking could have been better.
Took 2-3 days more than expected to ship the order but I was in no rush to receive it so it is still 5 stars to me.
Products were packed neatly.

19 stycznia 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Thomas!

Thank you for your fantastic 5-star review!

We’re delighted to hear that you found the ordering process smooth and our website easy to use. It’s also great to know that you appreciated our transparent pricing and careful packaging — we take real pride in delivering a clean, reliable experience from start to finish.

We do appreciate your feedback regarding tracking and the slight shipping delay. While we’re glad it didn’t impact your overall experience, we’re always looking for ways to improve, and your comments help us do exactly that.

Thanks again for your support — we truly value it and look forward to serving you again soon!

B E

Oceniono na 5 z 5

I love the vegetarian products.

4 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Pamela

Thank you for your 5 star review!

We're so grateful to hear you are enjoying our range of vegetarian products. 🌱 It means a lot to us to know they're being enjoyed.

We’re always working to expand and improve our range, so it’s great to have your support.

B E

Oceniono na 5 z 5

Excellent. Comprehensive. Undamaged. On schedule.

Easy to order from an excellent and comprehensive selection. My order arrived as expected and on schedule. My order was complete and undamaged.

24 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Jacqueline!

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you found our selection comprehensive and the ordering process easy to use. It’s also great to know your order arrived on time, complete, and in perfect condition — exactly the experience we aim to deliver.

We really appreciate your kind feedback and support, and we look forward to serving you again soon!

B E

Oceniono na 1 z 5

DON´T BUY FROM THIS COMPANY

I placed an order with this company in February. Part of the order was cancelled due to lack of stock, and instead of refunding me to my original payment method, they initially issued store credit without my consent. Only after multiple complaints did they agree to process a refund.

The remaining items were marked as dispatched on 19 February, but to this day, I have not received the order. The tracking information has not been updated for weeks.

Despite several emails, the company has failed to take responsibility for the missing parcel, attempting instead to shift the burden onto me by suggesting I contact the courier directly.

This is unacceptable. The seller is responsible for ensuring delivery, and the complete lack of resolution and communication reflects very poor customer service.

I strongly advise caution when purchasing from this company.

12 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hello Marta,

Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve faced with your order — this is certainly not the level of service we aim to provide.

We’re also very concerned to hear that your parcel has not been received and that tracking has not been updated. We understand how frustrating this must be, especially given the time that has passed. Please be assured that we do take responsibility for ensuring orders reach our customers, and we’re sorry if our previous communication did not reflect that.

We are actively reviewing our processes — particularly around stock updates, tracking visibility, and customer support — to ensure a smoother and more reliable experience going forward.

Your feedback is incredibly important to us, and we are committed to learning from it and improving our service. Thank you again for bringing this to our attention.

B E

Oceniono na 5 z 5

Easy to order and fast delivery

Easy to order and fast delivery

20 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi there,

Thank you very much for the 5 star review!

We’re so pleased to hear that you found the ordering process easy and that your delivery arrived quickly — that’s exactly the experience we aim to provide.

We really appreciate your support and hope to serve you again soon!

B E

Oceniono na 5 z 5

Everything went great.

10 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Stefanie,

Thank you for your positive 5 star review!

Your feedback means a lot to us and we’re so glad to hear that everything went great — that’s exactly what we strive for.

We look forward to your next order with us.

B E

Oceniono na 4 z 5

Normally it is great but this time it…

Normally it is great but this time it said it was being delivered at the beginning of February and normally it’s at my house in a week. This time it took over a month but there was no emails saying there was a delay.

10 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Laura,

Thank you for your feedback — we really appreciate your continued support and are glad to hear that your previous experiences with us have been positive.

We’re very sorry that this order took significantly longer than expected and that you didn’t receive any communication regarding the delay. We understand how frustrating that must have been, especially when you’re used to a much quicker delivery timeframe.

During busier seasonal periods, processing and delivery times can occasionally take a little longer than usual. We’re reviewing how we communicate delays to ensure better transparency going forward. For the most up-to-date information on your shipment, your tracking number will always be the best way to follow its progress.

Thank you again for bringing this to our attention — your feedback helps us improve, and we hope to provide you with the reliable service you’ve come to expect on your next order.

B E

Oceniono na 5 z 5

So happy

So happy I could get my hands on some UK goods that I’ve deeply missed! Delivery went quick too!

25 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Charlotte,

Thank you so much for your 5-star review!

We’re thrilled to hear that you were able to get your favourite UK goods and that they brought a little joy back to your day ✨. It’s also great to know your delivery arrived quickly!

We really appreciate your support and can’t wait to help you get your hands on more treats soon!

B E

Oceniono na 5 z 5

Great and fast service

Great and fast service. Good products. Customer service is very friendly, helpful and service minded.

25 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hello Theresa,

Thank you so much for your wonderful review!

We’re delighted to hear that you enjoyed our products and found our service fast and friendly. Providing helpful and attentive support is very important to us, so your kind words mean a lot.

We truly appreciate your support and look forward to serving you again soon!

B E

Oceniono na 5 z 5

I had a problem with delivery of items

I had a problem with delivery of items, Efficient staff member responded quickly and organised fast delivery of my order.
Very good experience.
I shall continue using British Essentials for my future requirements.

3 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Betty,

Thank you for your kind review!

We’re glad we could resolve the delivery issue quickly and get your order to you without further delay. It’s wonderful to hear that, despite the initial problem, you had a very good experience with us.

We truly appreciate your continued support and look forward to helping with your future orders from British Essentials!

B E

Oceniono na 4 z 5

Superb Service,…

Superb Service,except for Long delivery time

10 marca 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Paul,

Thank you for your review and for your kind words about our service!

We’re delighted to hear you were pleased with the overall experience. We do apologise for the longer delivery time — during busier periods, orders can sometimes take a little longer to reach our customers.

We truly appreciate your feedback, and we’re continuously working to make our delivery process even smoother. We look forward to serving you again soon!

B E

Oceniono na 5 z 5

Perfect product

25 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Erja,

Thank you so much for your 5-star review! 🎉

We’re thrilled to hear that you’re happy with your product. Your support means a lot to us, and we look forward to welcoming you back again soon.

B E

Oceniono na 5 z 5

Great service

Great service! Great product. We are from the USA, and we like the “no” fructose corn syrup recipe plus the herb mix. Thank you for that!

11 lutego 2026
Opinia niezależna
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Odpowiedź od British Essentials

Hi Alice,

Thank you so much for your fantastic review!

We’re thrilled to hear you’re enjoying our products, especially the no-fructose corn syrup recipe and herb mix 🇺🇸✨. Your support means a lot, and we can’t wait to share more with you in the future!

B E

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