I have been a Brita Flow consumer for years but required a replacement tap due to constant use. I was given 'top notch' support from Babs and Maxine to help me and a replacement tap is on its way. G... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas... Zobacz więcej
Reakcja na opinię
I received a very speedy response to my query regarding a filter jug memo that isn't working. Brita are sending a new one which I should receive in a few days. Excellent customer service. Thank you... Zobacz więcej
Reakcja na opinię
This is the second Brita water filter which has required a replacement indicator light after long and faithful service. Both times I have contacted Brita and they have replaced the indicator light fre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Dane kontaktowe
9 Granville Way, OX26 4JT, Bicester, Zjednoczone Królestwo
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Inni użytkownicy przeglądali również
Great customer service
I needed a new water refill indicator for my Marella filter jug. The original supplied had become impossible to reset. I made contact with Brita and received a new indicator within a couple of days. Great customer service.
28 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Ian,
Thank you for sharing your experience.
We’re really pleased we could quickly resolve the issue with your Marella indicator and get a replacement to you so promptly.
Your kind words about our customer service are truly appreciated.
Best wishes
Team BRITACare
Ace Service from Brita
Absolutely Brilliant service! I wrote to their website that the indicator on my brita has stopped working on late Sunday evening, I had a reply that a replacement was being sent to me on first thing on Monday morning! In this day and age you don’t expect that that level of service!
I am really impressed with Brita!
9 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi S. Selhep,
Thank you so much for your kind feedback! We’re delighted to hear you were impressed with the service and that we could help so quickly. Your comments really mean a lot to us.
Thank you for choosing BRITA
Best wishes
Team BRITACare
Fantastic customer service
Fantastic customer service. Worthy of a 5* rating. I received my jug but was missing the LED indicator light. I think I most likely threw it away with the packaging. I contacted Brita to purchase one, but they sent a new light to me free of charge within a few days.
2 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi L,
Thank you so much for your 5⭐ review! We’re delighted to hear our team could help and get the LED indicator light out to you quickly.
We really appreciate you choosing BRITA and sharing your experience!
Best wishes,
Team BRITACare
Fantastic customer service.
Superb customer service from Brita UK. The filter indicator on my jug has stopped working after a few years and I just happened on an article that you could order new ones from Brita at no cost. Emailed them got a reply within a couple of days and received the new indicator within a week. Was kept informed of progress all the way. Very impressed indeed. Thank you.
1 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Alfonso,
Thank you so much for your kind feedback!
We’re so delighted to hear that our team could help with your filter indicator and keep you informed throughout the process.
It’s great to know you were impressed with the service 😊
Thank you for choosing BRITA!
Best wishes
Team BRITACare
Efficiently sorted replacement part…
Babs sorted out a replacement part efficiently. Would highly recommend Brita
6 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Frances,
Thank you for your lovely feedback!
We’re really pleased to hear that Babs was able to sort out your replacement part efficiently. Your recommendation means a lot to us 😊
Best wishes
Team BRITACare
Contacted Brita direct to say water…
Contacted Brita direct to say water filter jug didn't have indicator.
Amazing service by Julia, really fast response and indicator in post same day.
Brilliant service
5 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Gill
Thank you so much for your lovely review! We’re delighted to hear Julia was able to help so quickly and get the indicator sent out the same day. We really appreciate you taking the time to share your experience! 💙
Team BRITACare
Friendly helpful responses from Maxine…
Friendly helpful responses from Maxine and Laura on the Brita UK Customer Care team
3 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Sam,
Thank you so much for your lovely review! We’re delighted to hear that Maxine and Laura were able to help.
Your kind words mean a lot to the team.
Best wishes,
Team BRITACare
Odpowiedź od BRITA UK
Hi Gill,
Thank you for your kind feedback and taking the time to leave the team a review.
Best wishes,
Team BRITACare
Asked for a new indicator for my mum
Asked for a new indicator for my elderly mum and was unsure if I had to register her water jug, it was very easy to sort out. Cant fault the customer service as thought I may have to jump through a few more hoops, but didnt have to.
3 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Matthew
We’re really pleased to hear that getting a new indicator for your mum was quick and easy, and that our team could support you without any unnecessary steps. Making things straightforward, especially when helping on behalf of a loved one, is something we really care about, so it’s great to know we got it right for you.
Team BRITACare
VERY +VE EXPERIENCE WITH BRITA CUST. SVC'S...
For the first time in 20 yrs of continuously using Brita Water Filters we noticed a taint/taste issue so I complained to their Customer Services team...There is a lot of form filling-in to be done but it turned out to be relevant as one of our answers highlighted a cartridge preparation issue my wife had been doing incorrectly: namely failing to hold the new cartridge underwater in a deep bowl and shake it vigorously from side to side to disperse the contents evenly prior to use...Having discarded two charges of the newly filtered water as usual the taint disappeared completely and the water tasted as pure as Highland spring water...Therefore both the excellent Maxtra Pro filter cartridges and the Brita team came thru' with flying colours ! ...
1 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Brian,
Thank you so much for taking the time to share your experience, and for being a loyal BRITA user for over 20 years.
We’re really pleased to hear that our team were able to help identify the preparation step causing the temporary taste issue, and that your water is now tasting as fresh and clean as it should.
Preparing the cartridge, including fully submerging and shaking it underwater makes all the difference in ensuring the best filtration performance, so we’re glad this simple fix resolved the problem quickly.
Thank you again for your kind words about both our MAXTRA PRO cartridges and our team. We truly appreciate your trust in BRITA and your continued support.
If you ever need any further help, we’re always here for you.
Best wishes,
Team BRITACare
Customer service resolved my issue very…
Customer service resolved my issue very quickly and arranged a replacement without any hassle. I am extremely satisfied with the support I received — truly an excellent experience. Brita is a fantastic company with outstanding customer care.
2 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi meltem,
Thank you so much for your wonderful review!
We’re delighted to hear that our customer service team were able to resolve your issue quickly and arrange a replacement without any hassle.
We always aim to make things as smooth and supportive as possible, so it’s great to know you had an excellent experience. Your kind words truly mean a lot to us.
Thank you for choosing BRITA — we really appreciate your trust and loyalty! 💙
Best wishes,
Team BRITACare
Water filter indicator
Needed a new indicator for my 3 year old water filter. Emailed Brita and got a response within hours. A replacement free of charge part was then mailed to me.
An excellent service from an obviously reputable company.
30 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Jackie
Thank you for your great review!
We’re delighted to hear our team could help so quickly and that your replacement indicator arrived without any hassle. We truly appreciate your kind words and are glad you had such a positive experience with us.
Team BRITACare
Amazing Customer Care!
Having had a water jug for my fridge door for years, I decided to replace it. I purchased an Aluna model which looked the same as before. However it had a different type of lid which we found difficult to refill the jug.
I contacted Brita and was delighted with the response and care from Julia. Our jug is being replaced by the company with the Marella model.
I wish all companies had the same caring attitude.
Thank you Brita.
30 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Lisa
Thank you for your wonderful review!
We’re so glad Julia was able to help and that we could arrange a replacement that better suited your needs. We truly appreciate your kind words and are delighted to know you had such a positive experience with us.
Team BRITACare
Over and Above……
I had a mishap with the lid of my Brita Marella filter jug.
I requested to purchase a new lid as this one was out of guarantee, as far as I could remember. I was amazed at the quick response and helpfulness, emails being responded to within minutes. What a change from so many companies whose response comes in days or not at all. A replacement lid is on its way - the very same day as my enquiry. Outstanding service!
29 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Geoff
Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience and that our team could help get a replacement lid sent out quickly. Your kind words really mean a lot to us.
Team BRITACare
A fantastic company that I trust above…
A fantastic company that I trust above others. The timer on my water jug started to fade earlier this week and I contacted Brita to get a new one. They were so helpful, and a replacement was sent out straight away. This is how all companies should treat their customers. A+ from me.
28 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Yvette,
Thank you so much for your wonderful review!
We're delighted to hear that our team were able to help you quickly and get a replacement timer sent out without delay.
Providing friendly, efficient support is something we truly care about, so it means a lot to know we’ve earned your trust.
Best wishes,
Team BRITACare
Excellent customer service
Excellent customer service. Quick responses to each message I sent. Excellent conclusion to my query. Thank you.
29 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Peter,
Thank you for taking the time to leave such a positive review. We are pleased you were happy with our aftercare service.
Please contact the team if you need any further support!
Best wishes,
Team BRITACare
They are simple the best and have…
They are simple the best and have replaced timer on other jug before and now happy to send replacement for second jug. Super services always
29 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Cecilia,
Thank you so much!
We are pleased you were satisfied with the service the team provided.
Best wishes,
Team BRITACare
FAULTLESS SERVICE
Requested, (via email), two replacement memos from BRITA UK customer service - one each for jug and refrigerator. Had email confirmation of despatch from a member of their team (BABS), and was delighted when they arrived only 3 days later! This is only the second time in over 2 years that I have needed to ask for replacements, and have met with the same incredible response. Absolutely first class service. Thank you once again team. Faultless!
26 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Barry,
Thank you so much for sharing your wonderful feedback!
We’re delighted to hear that your replacement memos arrived so quickly and that our team including Babs were able to assist you efficiently. We will ensure your comments are passed on.
It’s great to know you’ve needed support only a couple of times in the past two years, and we’re proud that each experience has met your expectations.
Best wishes,
Team BRITACare
Filter replacement indicator
My filter replacement indicator had stopped working in my glass filter jug. Within less than a day I had contacted the Brita support team and received responses to confirm a replacement would be sent to me. Having used Brita water filter jugs for many years I am happy to state that customer service is exemplary. Thank you.
29 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Robert,
Thank you so much for taking the time to share your experience! 🌟
We’re delighted to hear that our team were able to resolve the issue with your indicator quickly and that your replacement is already on its way. It’s wonderful to know you’ve been a long‑time BRITA user, and we truly appreciate your loyalty over the years.
Thank you again for your trust and for being part of the BRITA family! 💙
Best wishes,
Team BRITACare
So pleased
I'm a first time user of water filter systems and decided to buy the Brita glass jug along with a pack of cartridges. It's so easy to use and we've got into the routine of topping up. The water tastes much better and I have confidence that anything untoward is being removed.
I had a problem with the cartridges and unsure what to do about it and at age 77 find the prospect of trying to resolve issues online daunting.
However, I shouldn't have been so nervous. Customer Care were friendly, helpful and solved the problem speedily.
I am so pleased with Brita and highly recommend their home filtration system. They've got a new brand loyal customer!
29 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Jim,
Thank you for taking the time to leave a review,
We are so very pleased to hear that we were able to help you promptly and you can continue to enjoy your filtered water.
Team BRITACare
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