I have been a Brita Flow consumer for years but required a replacement tap due to constant use. I was given 'top notch' support from Babs and Maxine to help me and a replacement tap is on its way. G... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas... Zobacz więcej
Reakcja na opinię
I received a very speedy response to my query regarding a filter jug memo that isn't working. Brita are sending a new one which I should receive in a few days. Excellent customer service. Thank you... Zobacz więcej
Reakcja na opinię
This is the second Brita water filter which has required a replacement indicator light after long and faithful service. Both times I have contacted Brita and they have replaced the indicator light fre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Dane kontaktowe
9 Granville Way, OX26 4JT, Bicester, Zjednoczone Królestwo
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Inni użytkownicy przeglądali również
Filtration of PFAS
My query about the filtration of PFAS chemicals was answered quickly and comprehensively. As a result of this, I bought the Brita water filter jug.
16 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Martin,
Thank you for your lovely feedback. We’re really pleased we could help answer your questions about PFAS filtration, and it’s great to hear this gave you the confidence to choose a BRITA water filter jug.
We hope you enjoy using it!
Thank you for choosing BRITA 💧
Best wishes
Team BRITACare
Odpowiedź od BRITA UK
Hi,
Thank you for taking the time to leave a review! We are pleased you were happy with the response time.
Best wishes,
Team BRITACare
Excellent Service
I've used Brita filter jugs for many years and replaced my last one last year. Unfortunately, the indicator unit in the lid stopped working and I was reluctant to try replacing the battery myself so emailed Brita on Saturday night to ask advice. Today, Monday lunchtime, I've received a reply from Brita telling me they're sending a new timer unit and advising that I can recycle the old one at any battery recycling point. Excellent service from Brita and reassuring to know that I'm right to remain a loyal customer. Problems happen but it's a measure of a company in how they deal with these issues and Brita have got it right.
Edited to add that the promised replacement indicator unit arrived safely today, simply clicked into the lid of the jug and works perfectly. Brita had asked me to allow 7 working days for delivery, perfectly reasonable, but the part arrived within 3 working days. Outstanding service from Brita (and Royal Mail!)
16 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Aphra,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our team could help quickly and that you received the support you needed.
We truly appreciate your loyalty over the years, and it’s wonderful to know you feel confident continuing to choose BRITA.
Thanks again for your kind words! 💙
Best wishes,
Team BRITACare
UPDATE
We are so pleased to hear the item has arrived and exceeded expectations on delivery. Once again, thank you for your kind feedback!
Best wishes,
Team BRITACare
Had a query about how long a cartridge…
Had a query about how long a cartridge should last in my area in view of cartridge intermittent use. Customer service was excellent in being prompt in reply and answering my question and being friendly (by email). A good experience.
14 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Andrew
We’re really glad to hear that our customer service team was able to assist you promptly and clearly with your query about cartridge lifespan and intermittent use. It’s great to know you found the interaction friendly and helpful.
We appreciate you taking the time to share your experience, and we’re always here if you need anything else.
Team BRITACare
Exceptional customer service
Exceptional customer service. Sent replacement very quickly after reported the issue.
13 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Karoline,
Thank you so much for your lovely feedback!
We’re really pleased to hear you were happy with the service and that the replacement arrived quickly. If you need anything else, we’re always here to help 😊
Best wishes
Team BRITACare
Amazing!It was beyond my expectations.I…
Amazing!It was beyond my expectations.I made and inquiry about a faulty lid .I was sent replacement straight away!Absolutely brilliant!
12 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Galya,
Thank you for your wonderful review! We’re so glad we could get a replacement sent out to you so quickly. Your kind words mean a lot to us — we’re always here if you need anything else! 💧✨
Best wishes,
Team BRITACare
Exceptional customer service
Faultless customer service. Prompt replies to emails and dealt with my request without question. Thank you Brita!
10 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Melanie,
Thank you for your lovely feedback! We’re so pleased to hear our team could help quickly and smoothly😊
Best wishes,
Team BRITACare
Great and quick customer service
Great and quick customer service! My lid cracked on my drinking bottle,I informed Brita sent pictures and I have a replacement being sent. Thank you
12 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Helena,
Thank you for your review! We're glad we could help get a replacement sent out quickly.
Best wishes,
Team BRITACare
Amazing customer service!!
Amazing customer service!!
I had never thought about using water filters until I had some health episodes last year. using a BRITA water filter has helped a lot, and I was gifted a filter water bottle after a while.
The lid broke, however, customer support has provided a replacement bottle. The service was really quick, and really friendly, and I am really glad to have had their support. They have left a great impression of what excellent customer service is like!!
11 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Josh,
Thank you so much for sharing this wonderful review! 🌟
We’re really glad to hear that your BRITA products have been helping you on your health journey, and it’s great to know that the filtered water and bottle have made a positive difference for you.
We're sorry to hear your lid broke, but delighted that our team could quickly provide a replacement and take care of things for you.
Thank you again for taking the time to leave this feedback. 💧
Best wishes,
Team BRITACare
Excellent customer service broken lid…
Excellent customer service broken lid and a total replacement
Thank you
11 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Keith
Thank you for your review.
We’re glad we could replace the broken lid quickly. We appreciate your feedback.
Team BRITACare
Quick replies and positive service
Quick replies and positive service - The water quality indicator was missing from our new jug and without any fuss/quibbling or need for receipts or other evidence Brita are sending me a new one.
12 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Peter
Thank you for your review.
We’re glad we could sort the missing indicator quickly and without any hassle. We appreciate you sharing your experience.
Team BRITACare
Good product.
This is our third Brita jug, all good, fits in the fridge ok , easy to change filters, the only drawback is that the spout lid sticks now and again and then water pours all over the worktop, to save embarrassment we flip the lid before pouring.
12 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Owen Prosser,
We’re sorry to hear that you’re experiencing an issue with your jug.
Please contact us at enquiries@brita.net and we’ll be happy to get this resolved for you.
Best wishes
Team BRITACare
Great service
Great service. Very quick and efficient customer service. I needed a replacement part, was not waiting long for reply or for the part
12 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Kirsty
We’re delighted to hear you found our service quick and efficient.
We really appreciate your feedback.
Team BRITACare
Outstanding customer service
Outstanding customer service
I luckily dealt with Babs not only did she help me with my specific issue she was proactive and gave me additional guidance on how to get the best out of my machine.
She then arranged for some replacement cartridges free of charge.
12 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Suzanne
Thank you for your lovely review!
We’re so glad Babs was able to help with your issue and offer extra guidance. It’s great to hear she could also arrange the replacement cartridges for you. We really appreciate you sharing your experience.
Team BRITACare
A great service from Brita to replace…
A great service from Brita to replace an old filter status indicator.
9 stycznia 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Ian,
Thank you for taking the time to leave a review,
We are so very pleased to hear that we were able to help you promptly and you can continue to enjoy your filtered water.
Team BRITACare
Amazing customer service!
Got in touch with Brita and my query was resolved quickly and efficiently. Amazing customer service from Harriet!
4 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
We are so very pleased to hear that we were able to assist and you can continue to enjoy your BRITA filtered water.
Team BRITACare
Would Give Zero Stars If Possible
Placed an order twelve days ago, still not dispatched.
Messaged Brita through their website about this seven days ago, no reply.
Phoned their "online order" customer helpline number, and nobody answers, it just keeps ringing.
28 listopada 2025
Opinia niezależna
Odpowiedź od BRITA UK
Hello Al G,
We are very sorry to hear this. We are more than happy to escalate this issue for you to our online team. Can you please email us with your contact details and a brief message and we will get this sorted for you. Our email address is Enquiries@brita.co.uk
Team BRITACare
Brita help
My old indicator stopped working so I emailed Brita for a replacement and in less than 24hrs, a replacement was sent to me free of charge. Absolutely incredible, thank YOU!
9 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Teresa,
Thank you so much for your kind words! We’re delighted we could get a replacement sent out so quickly and put things right for you.
Thanks for choosing BRITA 😊
Best wishes
Team BRITACare
Very good customer care
Very good customer care. I bought my elderly mum her first Brita filter jug in October 2021 but we discovered by October 2025 that Brita no longer make filters that fit the jug, forcing me to buy her new one. I thought I would try a slightly slimmer one for her small fridge and then discovered that this new one didn't work very well - poor design. I contacted Brita and after a few emails explaining the problems we were having they kindly exchanged the jug for an upgraded one that does work. We are all very happy now.
6 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Alyson,
Thank you for taking the time to share this detailed feedback. We’re really glad our team could help resolve the issue and find a jug that works well for your mum.
Best wishes
Team BRITACare
Great service from BRITA
Great service from BRITA. They responded quickly to my query about a broken filter lid. A person based in the UK got onto it straight away when I called and arranged the replacement quickly. Waiting for it to arrive now!
2 lutego 2026
Opinia niezależna
Odpowiedź od BRITA UK
Hi Jen,
Thanks for the lovely feedback! We’re really pleased we could help quickly and get your replacement arranged - we hope it arrives with you very soon. 😊
Best wishes
Team BRITACare
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