BIQU Equipment Recenzje 

Product broken within the first 48 hours. contacted customer support and I was told they would get someone to help me or send a replacement within 24 hours. didn't happen. When I contacted them again to ask for an update I was told someone would get back to me within 24 hours. Didn't happen again. I've requested a refund and shipping label to return the item. I've been told someone will help me within 24 hours. I'm seeing a pattern emerge. Don't waste your time or money, poor quality products, and no customer support. I'll never buy here again.

Geräte funktionieren nicht, sogenannte Upgrades sind schlechter als das Original uns machen sich selbst kaputt. Ein gerät gibt mach 4 Monaten wegen einem Stromausfall den Geist auf, aber ist scheinbar kein qualitätsproblem also gibt es keine Garantie. Kundensupport sagt nur ist halt kaputt, aber Garantie gibt's dafür nicht.

Semi-decent product (panda feeder) 0 support, both software and for the missing plug

I have ordered several products from Biqu and received them.
I ordered the Panda Perch to hold 2 ams units in my H2C.
However the unit was defective and made the printer say the most awful noises.
I immediately removed it, as it is a eur 4000 printer.
I contacted Biqu and was in contact with 5 different people, none who identified themselves.
I wated weeks between responses, and they kept sending me to new emails.
Every time i had to start over to try to get a refund, or to get to return the product.

Their solution to a defective product was to just try and sell it on Facebook Marketplace.

After back and fourth for several months now, i have been forced to make chargebacks with my bank and stop talking to them, as it is by far the worst customer experience i have ever met.

A halucinating AI would have done a better job, at least it would have read their own terms and conditions.
Wich are horrible by the way.

If you buy a gift from them, you do not have any return right, but can return a broken product within a few days.

It is an absolute scam company, wich is sad, cause they do have a bunch of great products for bambus printers.

You should be ashamed of yourself!!!!!

Ze zeggen dat ze het verstuurd hebben, echter heb ik het nooit ontvangen. Eerst via klarna en biqu een klacht ingediend. Omdat dpd de coördinaten had van mijn flat, is het voor klarna genoeg om te zeggen, het is bezorgd. Let wel, het is een flat van 18 verdiepingen.
Bij biqu moest ik een formulier invullen dat ik niks ontvangen had, deze heb ik uiteindelijk 2x opgestuurd, maar tot op heden nog niks gehoord.
Dus nee ik ben totaal niet blij met bique

I've almost ordered exclusively from Biqu overseas directly. Shipping is always fast. Quality is always very good, and their selection of third-party accessories for most 3D printers (esp Bambu) are excellent. I've ordered a lot from them and will continue to do so. Recently, I've ordered through other channels as well (like Amazon) but make sure it's from Biqu/ Bigtreetech. As for support, they are always there to answer any of your questions and they always stand by the quality of their products.

Wonderful products - terrible company! Never received my last order - no reply from Biqu despite numerous emails and Whatsapps (for weeks!!)

Shocking shocking shocking customer service!

I will never order from them again!

Well I ordered a cover for my A1 & I received a screen I have already brought a screen from you guys I have replied to your email and no response from you not good service

It was alright the delivery came fast but I asked for Refund while it was getting delivered but never got one but now im just keeping it

I wanted to buy a pad 7 with the updated cb2. So when you go to the pad 7 page i found a pad 7 with cb 1 for about 80 dollar, next to it is said cb2 for 115. So i bought that one. I only received the cb2 which is oddly more expensive then than a full pad 7 with cb1. On my order it states: what is inside the package: pad 7 cb1 / cb2 so one would expect that you receive an upgrade pad 7 or a pad 7 with cb1 and the cb2 seperate. But non of this is true. When i reached out to the support, they say it is very clear that it will only contain a cb2. They are not recognising their mistakes and treat me very poorly. I would not recommend to buy from them. They are deliberately trying to trick customers in buying more. Same with the price advertising. They always put the price of the lowest accessory on the main page to lure you in. While you are only interested in the item itself. A very poor manner of representing your company. So don’t buy from them!

I ordered a BMCU 370 kit for my Bambu A1 mini on 12 April and believed them when they said that it should be delivered between 20 - 26 days. One month later I checked their system and the item had seemed to have "disappeared". I lodged a ticket on their system and then magically they notified me that it had been dispatched and was in the UK. The map with a location marker shows it to be in a field in the Lake District!
I think that the Chinese courier might have dropped the item one dark night from a clandestine aircraft in the dead of night, and because I live in a road with a name of a lake in Cumbria, the AI robot has selected that area, and dropped a pin in that area!
No amount of trying to contact their support section has resulted in a reply other than a pop-up saying that my emails cannot be delivered due to the risk of viruses. (So sorry, Trustpilot if your system crashes, blame Norton! Nobody else has a problem with my emails, so I guess that BIQU just don't want to reply to me)
I can't leave a review about the product, as I haven't received it yet, but a review of the company is that the whole ordering process is pretty poor, their timeline is a shambles, their complaints process is a brick wall and to add insult to injury, they have reduced the product which I ordered by 30%.
I am hopefull that the item which I ordered will eventually be found and delivered, as reviews on a certain streaming channel seem to be positive about the item, but be warned, the service from BIQU is naff.

Product was perfect.

I purchased a BIGTREETECH Panda PWR module directly from the official BIQU store.

Unfortunately, the USB2 port was defective and never provided any power output, while USB1 worked correctly under identical conditions. I documented the issue with clear video and screenshots.

I contacted BIQU support multiple times, followed all requested troubleshooting steps, and provided all requested evidence. The defect was effectively acknowledged by support, but every response ultimately referred only to the expired warranty period.

Despite repeatedly explaining that this is a statutory warranty issue under EU consumer law, the support team continued to ignore the distinction between voluntary warranty and legal warranty rights.

The communication felt repetitive and highly frustrating, with constant redirection between departments and no actual attempt to resolve the issue.

At this point, I cannot recommend buying directly from BIQU if reliable customer support is important to you.

I will gladly update this review if BIQU resolves the issue properly.

i waited for more than one month

Amazing product, well built and stylish, fast shipping. And great customer service

Ich möchte meine Erfahrung mit biqu.equipment teilen, damit andere Käufer die Versand- und Rücksendebedingungen vor dem Kauf genau prüfen.
Auf der Webseite wird unter anderem ein „EU warehouse“ angeboten. Für mich entstand dadurch der Eindruck, dass nicht nur der Versand aus der EU erfolgt, sondern im Fall einer Retoure auch eine praktikable Rücksendung innerhalb der EU möglich ist. Als ich das Produkt jedoch zurücksenden wollte, wurde mir vom Support mitgeteilt, dass die Rücksendung nach China auf eigene Kosten erfolgen soll.
Da es sich um ein größeres bzw. sperriges Paket handelt, wären die Rücksendekosten in meinem Fall sehr hoch und aus meiner Sicht nicht verhältnismäßig zum Kaufpreis. Einen klaren Hinweis darauf, dass trotz Versand aus einem EU-Lager eine Retoure gegebenenfalls nach China erfolgen muss, habe ich vor dem Kauf nicht deutlich wahrgenommen.
Ich hätte mir hier mehr Transparenz zu den Rücksendebedingungen gewünscht, insbesondere bei Angeboten mit EU-Lager. Käufer sollten sich daher vorab genau informieren, wie Rücksendungen in der Praxis abgewickelt werden und wer die Kosten trägt. Ich habe den Fall inzwischen über PayPal prüfen lassen.

Mein persönlicher Rat: Dort nur bestellen, wenn man sich beim Produkt sehr sicher ist oder die Rücksendebedingungen vorab eindeutig geklärt hat.

Bestellung und Lieferung problemlos. kann mich nicht beschweren.

The glacier plates are absolutely perfect. I would recommend to anyone.

Das Paket kam über 8 Wochen zu spät.