BIQU Equipment Recenzje 79

Product was perfect.

I purchased a BIGTREETECH Panda PWR module directly from the official BIQU store.

Unfortunately, the USB2 port was defective and never provided any power output, while USB1 worked correctly under identical conditions. I documented the issue with clear video and screenshots.

I contacted BIQU support multiple times, followed all requested troubleshooting steps, and provided all requested evidence. The defect was effectively acknowledged by support, but every response ultimately referred only to the expired warranty period.

Despite repeatedly explaining that this is a statutory warranty issue under EU consumer law, the support team continued to ignore the distinction between voluntary warranty and legal warranty rights.

The communication felt repetitive and highly frustrating, with constant redirection between departments and no actual attempt to resolve the issue.

At this point, I cannot recommend buying directly from BIQU if reliable customer support is important to you.

I will gladly update this review if BIQU resolves the issue properly.

i waited for more than one month

Amazing product, well built and stylish, fast shipping. And great customer service

Ich möchte meine Erfahrung mit biqu.equipment teilen, damit andere Käufer die Versand- und Rücksendebedingungen vor dem Kauf genau prüfen.
Auf der Webseite wird unter anderem ein „EU warehouse“ angeboten. Für mich entstand dadurch der Eindruck, dass nicht nur der Versand aus der EU erfolgt, sondern im Fall einer Retoure auch eine praktikable Rücksendung innerhalb der EU möglich ist. Als ich das Produkt jedoch zurücksenden wollte, wurde mir vom Support mitgeteilt, dass die Rücksendung nach China auf eigene Kosten erfolgen soll.
Da es sich um ein größeres bzw. sperriges Paket handelt, wären die Rücksendekosten in meinem Fall sehr hoch und aus meiner Sicht nicht verhältnismäßig zum Kaufpreis. Einen klaren Hinweis darauf, dass trotz Versand aus einem EU-Lager eine Retoure gegebenenfalls nach China erfolgen muss, habe ich vor dem Kauf nicht deutlich wahrgenommen.
Ich hätte mir hier mehr Transparenz zu den Rücksendebedingungen gewünscht, insbesondere bei Angeboten mit EU-Lager. Käufer sollten sich daher vorab genau informieren, wie Rücksendungen in der Praxis abgewickelt werden und wer die Kosten trägt. Ich habe den Fall inzwischen über PayPal prüfen lassen.

Mein persönlicher Rat: Dort nur bestellen, wenn man sich beim Produkt sehr sicher ist oder die Rücksendebedingungen vorab eindeutig geklärt hat.

Bestellung und Lieferung problemlos. kann mich nicht beschweren.

The glacier plates are absolutely perfect. I would recommend to anyone.

Das Paket kam über 8 Wochen zu spät.

Also der Kundensupport ist wirklich das allerletzte. Ich warte seit 3 Monaten auf ein Produkt was schon bezahlt ist. Ich werde ständig nur vertröstet oder mir wierd wieso auch immer die dhl nummer gegeben. Nie wieder werde ich da was bestellen und ich rate jedem das tunlichst sein zu lassen...

Horrible business I ordered a cryo- plate for the wrong printer. I e-mailed them about 5 to 6 times to start a return process in order to exchange for the correct version of plate but never heard back from them. Will never buy anything from this company ever again.

Order not received. Pictures from delivery show package delivered to wrong address. This was pointed out to seller and no response was provided.
Order not received, monies not refunded. Very poor customer service

Company has false advertising they claim build plates comes with QR code stickers to help identify plates to bambu slicr but they do not. Unwilling to provide refund even though it didn't come with everything they advertise in the package.

I ordered two build plates. They took about a month to arrive after my order and one was the wrong plate.

They have said they are sending me the correct plate and that was a month ago. Tracking shows it'll probably be here in another 2-3 weeks. So, since my initial order, it's been 2+ months and I don't have everything I ordered.

I asked for some sort of compensation, they offered my an 8% discount on a future order. I declined. I won't be placing any future orders.

I received the Panda Station with a warped top panel, which causes the drawers to not slide properly. One screw for the drawer slider was also missing.

The main structural issue is the deformation of the top panel — because of this, the unit cannot function as intended. I provided photos and video evidence immediately after delivery.

Customer support responses were slow, and I had to repeat information several times. The issue has been forwarded to engineers, but resolution is still pending.

The design itself seems solid, and the concept is good, but quality control and packaging need improvement. I am currently waiting for replacement parts to properly assemble and use the unit.

Fast shipping, everything perfect

Très déçu du SAV. Un article en précommande depuis 2 mois, aucunes nouvelles, et un remboursement incomplet malgré l'assurance prise. On m'a fait tourner en rond pendant des semaines plutôt que de simplement accéder à ma requête. Je ne recommande pas du tout ce vendeur pour de la précommande d'articles.

Take your money, even though website says they wont until they ship. Then don't ship, and answers that it is out for delivery, even though webshop says not shipped. Weeks later nothing. And then they ghost you. Sad thing, small money. What a joke!

Absolutely shocking experience!

I have ordered the Revo Hotend early december so it arrived just before Xmas. Since I have installed on my X1 Carbon I was unable to produce single print that was any acceptable quality. The hot end would not extrude the filament properly even after the tweaks from their own website thats using 0.8 Revo, 0.4 Revo or 0.4 copper nozzles. No settings would produce any print that I managed to complete. I have been trying to configure it for 2 weeks, reordered new nozzles thinking this might be the problem but no its hotend that does not keep the stable temperature. I could not even calibrate the filament as it would just rip it appart. Even vase mode would not work on any of the nozzles and all that on Bambu PLA.

3 weeks later and 20 emails the tech support is constantly trying to prove this is not the hot end, I have provided ample of pictures, video and proof that any other HF hotend works perfectly fine just not their rubbis product Revo Hotend. Every email is the same asking me the same questions I have already answered, over and over again not even reading what I replied to them. It's very clear they are not willing to pay my hard earned money for junk they sell. It's been very frustrating and luckily this is first and my last time I will purchase anything from this company.

I'm being forced to dispute the payment with my bank and hoping I will recover my money.

STAY AWAY FROM THIS COMPANY as when something does not work they will not refund your money - not even proposed to send me new one back - just constant emails that sound like there is a robot responding without even reading what I replied earlier.

Never had worst experience and zero willingness to admit their product is failed experiment - only found out after I started reading other reviews.

I bought a Glacier plate for my Bambu X1C printer.
It comes with a set of adhesive plate markers that are clearly not heat proof. Odd for something that is going to be heated.
Subsequently fell off.
Initially Product Support (PS) asked for sales details even though these were a keystroke away based on my email.
I let it drop as I didn't use plate for while. My Mistake.
I started using the plate again and asked for a replacement set of stickers.
Again asked for sale details.
Again, pointed out they had them.
They found them.
At this point, warranty (on stickers!!) had lapsed by one month.
There followed increasingly frustrating efforts to get the drone in PS to understand how to deal with paying customers.
Clearly they are not interested.

This is an incredible shame for them because some of their gear is very good. They are let down very very badly by these lazy, uncaring PS drones.
They need to be taught that CUSTOMERS are the lifeblood of the company and they are there to look after them, even going that little bit further, like looking up an ID on a nearby computer, rather than just taking the pay-cheque for doing as little as possible.

I bought a Glacier plate for my Bambu X1C printer.
It comes with a set of adhesive plate markers that are clearly not heat proof. Odd for something that is going to be heated.
Subsequently fell off.
Initially Product Support (PS) asked for sales details even though these were a keystroke away based on my email.
I let it drop as I didn't use plate for while. My Mistake.
I started using the plate again and asked for a replacement set of stickers.
Again asked for sale details.
Again, pointed out they had them.
They found them.
At this point, warranty (on stickers!!) had lapsed by one month.
There followed increasingly frustrating efforts to get the drone in PS to understand how to deal with paying customers.
Clearly they are not interested.

This is an incredible shame for them because some of their gear is very good. They are let down very very badly by these lazy, uncaring PS drones.