Avis Budget Group Recenzje 

No exploto facilmente pero estoy furioso! Y viendo todas las opiniones, desafortunadamente no soy el único.

Tampoco utilizo muchas palabrotas, pero són tramposos, ladrones.

Más de un mes despues del alquiler de una furgoneta me llegó la letra de una agencia de cobras, reclamándome dos daños. De una tengo por suerte una foto demostrándo que ya estaba, la otra por malasuerte no, pero tampoco era mía...

Además me han dado alquilado una furgoneta con miles de rayones, golpes… ni siquiera podia cerrarla...

He obtenido una lista de daños a la recogida de la furgoneta - ni siquiera un imagen con los sitios exactos de los daños, solo una lista descriptiva... increíble. Luego, el hombre quien me entregó la furgoneta me iba mostrar las fotos de los daños en su móvil, pero “por casualidad” no tenia cobertura en donde estaba aparcado la furgoneta… entonces no me lo mostró, solo la revisé otra vez conmigo, añadiendo cosas y yo teniendole fé... Una practica lamentable.

Devolviendo la furgoneta, la chica quien cogió la llave no podia hacer la revision conmigo, era la tarea de sus compañeros… otra practica repugnante.

Son sanguijuelas de verdad.

I had prebooked and paid for an Avis hire car for 1 week from Faro airport. I declined additional insurance as I'd taken out a separate policy. At the site office, they wouldn't print the hire contract ("because of COVID"), and asked me to sign on the screen. All that was visible was a signature box. After renting, I was emailed a copy of the contract with additional charges highlighted, as if I had agreed to them which I definitely hadn't. I was charged the standard rate for the car, including additional insurance, and my prepaid voucher was deducted from the cost. This doubled the price of the car for the week. Complaining to AVIS got nowhere....they just say you signed the contract. They don't care that their employees are outright scammers. So a WARNING: don't sign anything electronically without seeing a full copy of the contract with all charges. DON'T expect to be safe from scams because you book with a global brand. CHECK all the paperwork very carefully.

I was charged over £250 for minor pre existing scuffing of 3/4 wheel rims which was not sustained during my rental. I complained to the CEO’s office expecting to get someone who would speak sense and instead my side of the story was ignored and told that as their documentation showed this was new damage I would have to pay this absurd repair fee for pre-existing damage that they clearly were not going to need to repair! Worst car hire experience yet, dishonest and ripped me off!

They closed their office early without notifying anyone & we were unable to pick up the car, but still got charged for it.

I have just been a victim of discrimination by this Avis branch, I booked for 3 day as a key worker and was refused the vehicle by ABU the customer service agent at the branch. Abu's reason for refusal was because i had 6 points on my licence. i provided a DVLA licence check code and after checking, the result was 6 penalty point endorsement under - MS90 Failure to give information as to identity of driver, which i am currently appealing. I explained to ABU that just 2 weeks ago i had a previous booking and was able to get a car with exactley the same licence with points etc, i pleaded with Abu but he just did not want to hear it. I asked to see the Terms and conditions which stipulates this but Abu was not interested.ABU then gave me the email address of Ahron Tolley who i should contact. i have now been left with no vehicle to transport a sick relative to the hospital outside of the city. I am an avis preferred member who has always used Avis, I was treated with utter contempt by this branch. my booking number was 4934-2063-GB-1

I cannot believe that a company of this size and history allows that local offices to directly cheat people !!
I travel 200 days a year and I rent cars all the time, so I have a qualified experience in rentals to make this comment.
They cheated me for three times the amount I was supposed to pay.
After calling them 20 times now, where they admit the problem, promise to solve the case and call me back (and not doing it), I have decided that everybody should know this prior to supporting this company !! Stay away from Avis !!

Arnaque pure et simple.

45 min de retard pour louer la voiture.
Le plein n'est pas fait à la récupération de la voiture comme le contrat le demandait.
278,31€ facturés pour une assurance premium que nous avons clairement refusée et non signée.

Service client 0/10, ne jamais donner votre signature a cette entreprise, car elle peut sans problème la copier / coller sur n'importe quel contrat.

NE JAMAIS CHOISIR CETTE ENTREPRISE

Vorsicht. Buchen Monate nach einer Mietwagen noch einen Betrag ab, das Sie Bearbeitungsgebühr nennen, trotz ausdrücklicher untersagung. Auf Telefon wird nicht reagiert. Auf viele Mails folgte nach knapp zwei Monaten eine cooy/paste Antwort.
Also sehr aufpassen und konte überprüfen wenn man bei avis/Budget gebucht hat.

Can I give negative 5? Avis Heathrow have become number one cheaters. Please avoid. They did not refund my security deposit of GBP 200. They even charged GBP 250 on account of late return whereas I dropped the car well in time. I hire very frequently but never rent again from them. If anybody can guide me how to proceed legally then please let me know. Bansal Pankaj +919810123913

Quite upset with the service.
Spoke with the company over the phone and when I got a car in the airport it turned out that I have to pay around 20% more than I was told....
Also had to fight about 1 scratch that was on the car before I rented it, but fore sure Avis tried to bill me for it.

I was very disapointed with our recent hire in Zurich Airport , We took a car for 3 weeks and the car was returned in great condition with a full tank of fuel but they took £129 from my credit card with which I secured the damage waiver. I have called and called I never get through to anyone and I have sent emails and had no reply . Then I received a speeding fine from Switzerland Police department for being 6kmh over billed at 20 EURO and a day later I get a letter from AVIS BUDGET telling me that they would be charging my account 50 CHF for assisting the police, what a rip off!

Rented a car in Malta (September 2020) and it was surprisingly much easier than expected!

We took videos of the car before we drove it off in case there was any problems with our deposit. The staff were nice enough. We received our full deposit back.

Avoid at all costs!
In my opinion this is a clear rip-off but I am sure they have dozens of lawyers making this look completely legal. The long story short they charge you €48.80 as "administrative fee", if the legal authority asks them your address for sending you your traffic ticket.
Never again!

After 3 weeks I am still awaiting a response from Avis.

I emailed to complain about them taking two hundred pounds from my credit card for a non-existent scratch measuring 3mm

Terrible company

I paid $145.00 in the car rental for Wisecar and when i saw my credit card was changed wisecar $145.00 and Avis charged me $168.00

I want my back money

Rented a small car from Avis/Budget in Catania airport as Hertz were out of stock due to changing their fleet. The Corsa had so many scratches that they circled the entire car on the damage report at pick-up. When I returned the car a week or so later they pointed out what they said was a new scratch. They did admit it was just a few millimetres and perhaps wouldn't cost so much. A few days later, and without any supporting paperwork or invoice, a charge of over €300 appears on my card.

Sie zocken ab, Schaden werden zu Unrecht Kunden zugeschrieben! Aufpassen!

Avis is partnering with third party companies such as wise cars yet they have no idea about each other and about the services they both sell. I had the worst experience with wisecars where they messed up my rental and I got completely wrong car (that I was not legally allowed to drive) and the only answer that Avis had to this situation - I can only sell more expensive car, because what you paid for is not nearly enough for what you wanted. I also thought I bought an insurance with Avis but I bought it with wisecars. Avis claimed that wisecars had no right to sell me that and that I in fact bought nothing. It was the middle of the night and I felt lost. In the end I don’t know what I paid for, I don’t know what I was charged for and how much money I will in the end spend. When the car got returned, there was nobody there to assure me what is the final settlement. Horrible horrible experience!!

I had to wait in line for 2 1/3 hours to get my paid reservation car. They counter lady made me upscale to a larger car and paid more money because they ran out of the cars i reserved. She should have offered that free. I had to negotiate down to $10 more a day. Then even waited another 30 min in the car trying to get out of the garage. Worst experience ever

We hired a Golf but was given a Fiat Tipo 1.0l, we drove for 25km on the Auto Strada and suffered a blow out at 120km in between a lorry and the reservation.

We tried to call the customer services at Kraków airport but no one answered and then attempted to call Warsaw customer services but somehow was transferred to Barcelona.

I then called the uk customer services and reported this to them, unfortunately she was also based in Barcelona and only took bookings.

She advised us to take the car back to Kraków as we had changed the tyre ourselves due to feeling vulnerable on the side of the road.

We eventually got through to the representative at Kraków airport and she didnt even have the courtesy to ask if we were ok.

We got back and requested a refund as we felt unsafe, she offered us a Kia but again this was a 1.0l vehicle and we refused the exchange.

We asked again for a refund but was told that she cannot process this from her desk and we would need to speak with customer services.

We have attempted to call customer services in Poland but can never get through.