Avis Budget Group Recenzje 

Awful do not use
I have one star as there is not an option for none!!!!!
We hired a car in Marbella
On return they sent an invoice charging us for re fuelling!! We filled the car before we departed! So called Avis and they said “oh yeah we do this sometimes by accident “ how disgusting!!!! They refunded the re fuel cost !
When we booked there was an offer of £50 Amazon voucher on return we have been home a month and no voucher !!
I e mail daily! Automatic response!
Helen from Abis confirmed in e mail that voucher would be sent that was 2 weeks ago! No voucher!
After phoning constantly and being told Someone will call back still no call and no voucher! Apparently Helen now on holiday
What a sham!!!!
Avis was one of the most expensive too do we were expecting decent service
NEVER EVER USE AVIS TBEY CLEARLY FO NOT CARE ABOUT TBE CUSTOMERS AND TRY TO CHARGE YOUR CARD FOR FUEL WHEN CAR WAS FULL AND THEY ACTUALLY ADMITTED THIS!
THEN WILL MOT SEND TBE AMAZON VOUCHER!!!
I shall not give up I will take them to the small claims court for breech of contract as a matter of principle now!!!!
T2911CC21] Avis Rental E68266620
Steven

Pessima esperienza. Noleggio un auto per lavoro per un periodo di circa 2 settimane. Scelgo l'opzione prepagato così è possibile risparmiare dei soldi sul noleggio (ma NON è vero). Il lavoro termina prima quindi riconsegno la macchina con qualche giorno di anticipo. Alla riconsegna mi dicono che comunque essendo un prepagato mi addebiteranno l'importo comprensivo anche di quei giorni di non utilizzo auto (quindi non c'è risparmio). La grossa sorpresa arriva dopo. Per i contratti prepagati NON EMETTONO FATTURA. Chiedo spiegazioni e mi dicono che è così e che probabilmente è scritto da qualche parte nel contratto (non so se c'è scritto, ma se c'è sarà la classica frase sibillina introvabile in una marea di condizioni che ti fanno firmare). Una società serie (quindi non Avis Budget Group) la fattura la emette per qualsiasi servizio offerto a prescindere del tipo di pagamento.

Worse than useless, I arrived to collect my car at Stansted Airport and they had all gone home, no message and none of the numbers left worked. I was forced to hire a car from another company on the spot at 4 times the price.

I had a car in Sicily for two weeks and found the service from Avis Budget Italia very poor. I complained and one calendar month later have no response

I upgraded the car on check in with Avis Budget at Palermo airport on the basis that I was told the upgraded vehicle would have Sat Nav – it did not have! I reported this at handover and was told I would get a discount. I haven't!

The car came with automatic lane control. I was not warned of this and have never used this technology before – not warning a driver of automatic lane control could be dangerous. When you suddenly find the wheel fighting you and have no idea why it is most concerting!

I asked to return the car full of petrol but I believe I have been made to pay for a full tank up front.

Talking with the agent at check-in was very difficult as the counter at Palermo Airport is so small and was so busy.

I cannot see that my BA account has been awarded any Avios points for this rental!

Case number T9411971 from my email of complaint on 11/10 has been completely ignored. Avis do not 'try harder', they do NOT TRY AT ALL! Unless I receive some satisfaction, I shall not be using Avis Budget again.

At Malpensa Italy. In order to have a seamless experience with Avis you have to join their preferred membership6is free.
When you arrive the car is waiting for you and, typically, you'll find a nicer car. When you return the car, it doesn't take more than 5 minutes to checkout. Ig you showed out earlier, you'll get6 your final invoice in your email. How more convinient can it get. If you are returning to USA. Walk to the lobby of the Marriott Hotel, ask in the lobby where you can get your covid test. In 10 minutes +€40 you are ready to board. Arrivederci.

We rented a car from Avis Oslo Airport. We were offered full insurance but since our destination was in countryside, we considered it unnecessary and declined. When we returned the vehicle back, the Avis employers had no time for inspection and said we could just go. We took pictures of the car just in case and left. To our huge surprise, the bill that Avis emailed us later that day was charging us additional NOK 1111,00 for a (non-existing?) front shield damage of 3-5mm. Likely, we had pictures to document that the damage they claimed (if any) could not be ascribed to us. After several email rounds, Avis withdraw their claim, apologized and gave us vouchers to compensate.
This situation was solved alright for us but just imagine how difficult it could have been for people arriving from and returning to abroad who might have no camera or time for taking pictures as scrupulously as we did.
In addition:
- We chose Avis among several other rental offices at Oslo airport because they offered cars with ski boxes according to their home page. We ordered online and pre-paid but to our surprise discovered no ski box on the car when we came to fetch it. We returned to the office and complained but there were no ski boxes available. We were then offered a bigger car but still no ski box. Although it was a solution we accepted, it did not offer the same comfort during the trip as we had to place our ski gear inside the car which was quite cumbersome. Strange that Avis advertises and charges you for extras they do not actually provide. This makes online competition with other companies very unfair.
- Avis tried to charge us for an extra day without warning just because we came to the rental office 30 min before the appointed time on the 1st day of rental. Make sure you do not arrive too early unless you think 30 min is worth a whole day price.
- The car we got had minor scratches not registered on the form that you get along with the car keys. According to explanation from Avis employees, the company does not register damages < 1 cm on this form. Take pictures of those as Avis do charge customers for damages of that size (see above).

BOLOGNA AIRPORT_____CAREFUL USING AVIS!!!!
Meget meget dårlig oplevelse. Vi fik en agent, som ikke forklarede os hvilke extra omkostninger, som ville påløbe lejen ved kørsel i Italien. Vi fik en lejekontrakt, hvor der var lavet en estimeret pris incl vejafgifter og lufthavnafgifter. Sjovt nok var disse med på faktura efter aflevering af bilen - hvilket i øvrigt blev gjort uden nogen modtagelse fra AVIS. Det viste sig at den estimerede vejafgift - for kørsel på motorvej - var lagt oveni regning. Vi havde dog selv betalt for vejafgift seperat og ingen fortalte om at vi ville blive opkrævet for denne afgift..
Skuffende og mangelfuld service/information fra en så stor udlejer...
Svindel og humbug!!!!!!

On a scale of 1 to 10 , being generous minus 10. Why did i use Budget i knew they are rubbish but renting for one day i thought surely cant go wrong . What i am reading in the reviews is that Avis Budget make shed loads of money by scamming customers out of their deposits. They are uncontactable and unresponsive . Currently i am working with my credit card company to get back the 1000 euro that Avis have scammed out of me . Of course i am prepared to correct my review in the light of any positive developments coming from Avis but from what I read this wont happen

Well here we are 3months after the rental and still trying to get back the whole deposit which is due . Avis are appalling . lazy and it would seem often just out to scam money on their deposit schemes . Shame 1 star is the lowest that can be given. There ought to be a minus star rating . Also dont use platforms like Economy Bookings they wont assist at all when there is a problem

I state that this was my best car rental experience. I really care to leave a review because before my departure I read just bad experiences and I was really worried. By the way I have to say that the majority of these negative reviews are given by uninformed people; I always advise to read all the conditions and terms before to rent a car. Anyway, I arrived at Riga airport in late (25 minutes) and at the Avis desk they told me that my car category was over (Vw golf dsg), so they offered me a double upgrade to a Vw Passat dsg if I wanted to wait about 40 minutes. I agreed and I decided to subscribe the super CDW insurance and glasses protection. They gave us also an additional driver for free! (However I must say that on website the minimum age requirements do not correspond to reality - at this airport there are no minimum age requirements (this is what they told me), and for that no extra fee is applied)); they charged us 95E for the fuel up front option, and we got the money back after the rental period because we left the car refilled. During the wait the girl at the desk was very kind to advise us some places where to get authentic food. After the wait they brought us a shiny brand new car with only 4000 km on the odometer, and the guy showed us the present damages and the way to our hotel. We dropped of the car really early (Desk was closed) and the procedure was really easy. Just a tip, be careful because driving offroad is forbidden and in Latvia there are thousands of road works. In conclusion I advise this society and this specific location to rent, but read the policy before to be upset. Thank you, I will rent again with you.

Under no circumstances use Avis at Terminal 5. In fact I'd recommend avoiding Avis everywhere. But Terminal 5 is especially horrendous. The staff is fake polite but as unhelpful and unscrupulous as they can possibly be. The only reason I used Avis because of location convenience but not worth it at all. I booked through BA car hire. When checking out, they did not give me the car I selected (I could see two of them in parking area available) and gave me another car saying it was the same class. The check out guy then charged $750 over my prepaid voucher claiming that it was higher cost because I was returning the car an hour later than the time I was picking up. He said one hour later on return adds a full day's cost. That makes no sense whatsoever because I put the pick up/returns days and times in my prepaid BA voucher and that is the total cost they gave me. The dodgy clerk at Avis adds on $750? He then tells me that he cannot refund the charge then because he already swiped my card but it will be done return. Yeah right. Shady AF. I get to the crap car assigned to me and gas tank is not full as they stated, it's short about 1/4 tank, but by now it's taken 2 hours so I didn't complain. This car has such poorly designed interior that if you put a drink in the cup holder, you can't shift gears and the steering wheel blocked the view of the speedometer. I returned it the next day, got my money back and got a much better car from Enterprise for almost 50% less than Avis. Just don't do it, these guys are the worse car rental company everywhere where you go. There's a reason Heathrow is called Thiefrow and these guys are it.

Jeg lejede en bil hos Avis Danmark til afhentning i Rom Ciampino. Fuld forsikring, vejhjælp og ekstra chauffør inkluderet i det tilbud, Avis sendte som bekræftelse. Efter at have ventet i kø, fik jeg en stribe dokumenter på italiensk, som jeg skulle signere på. Det er gjort før uden problemer. Men nu kræver Avis så en ekstrabetaling for alverdens ekstra tilkøb på mere end 2.000 kr. Jeg har intet ekstra tilkøbt - og Avis er særdeles afvisende på min telefoniske klage. Jeg er færdig med Avis. Det håber jeg også også at du er…

Excellent service and a pleasure to do business with. Only wish other rental car companies had such present and courteous employees.

Ho affittati una macchina Spalato—> Trieste per 225€.
Al momento del ritiro mi è stata rifilata un’assicurazione casco mai richiesta dicendomi che il costo era in torno ai 35€, ma poi ho scoperto essere costata abbondantemente sopra i 100€. Alla richiesta di spiegazioni al momento del ritiro mi è stato detto di non preoccuparmi che mi sarebbero stati stornati alla riconsegna cosa ovviamente mai successa.
Io sicuramente ho sbagliato a fidarmi delle parole dell’addetto Avis che mi ha lasciato la macchina a Spalato, ma mi sento di dare un paio di consigli a chi dovesse affittare una macchina.
Innanzitutto, è banale dirlo, MAI fidarsi delle parole di chi vuole solo tirare acqua al proprio mulino e quindi cerca solo di spillarvi più soldi possibile.
Il secondo consiglio è che se mai doveste ritrovarvi nella mia situazione, prima di riconsegnare la macchina ricordatevi che l’assicurazione casco copre TUTTI i danni accidentali al veicolo e, non sono un meccanico ma so che ci sono danni che neanche la franchigia basta a coprirli. 😉

Very disappointed
When we took the car on our first day (at 11:00 pm), there was no check in made.
The following day when we woke up we discovered that the car was slightly scratched. We tried to call the rental office several times to inform them but nobody would pick up the phone. Then at the end of our trip when we gave back the car, the office charged us for the scratch (that we were not responsible for!!!). This is outrageous

Had a great experience in Bristol Airport. Emma and Nick really helped to look after me.

Worst car rental experience ever!

Several weeks ago I made an agrrement with Avis to rent a car for my holiday. The plan was to pick up the car in Rome (FCO) on 4th July.

I complered the online pre-check in two days before arrival. And the day after I got an email from Avis confirming that everything was fine, and telling me that the pick up of would work smoothly, they just have to verify my credit card, drivers license and passport information.

However, on the arrival date the car was not ready nor present at FCO. The staff tried to call various colleagues to figure out the problem/reason. After 20-30 minutes of waiting outside the office I was then suddenly asked to leave the rental station. The reason giving by the staff was: "There is something wrong with you!" 🥺

They could not tell me what exactly was/is wrong with me. But clearly it was now my fault that the staff was unable to fullfil the rental agreement. 😮

I know for sure that there are no problems with either my credit card, passport or driver license.

I have never before experienced such an unproffesional customer handling and such a lack of being service minded. 😡

Right after I went to the office of Europe Car, where I rented a car without having any issues at all. 😊

Die Mitarbeiter des Büros (Flughafen P. de. Mallorca) von Avis Budget waren nicht bereit, das Auto bei Rückgabe zu überprüfen. Sie deuteten stattdessen auf den Briefkasten, in welchen wir den Schlüssen reinschmeißen sollten.
Einige Tage später kam ein Brief mit fragwürdigen Bildern eines Schadens am Dach, den wir angeblich verursacht hätten; sichtbar war eine minimale Delle, die uns nicht aufgefallen war und die wir - nach unserer Kenntnis -auch nicht verursacht hatten. Avis Budget zog dafür einfach eine "Reparaturkostenpauschale" von 200,00 EUR nebst "Schadensbearbeitungsgebühr" von EUR 65,00 EUR ein. Es gab keine objektive Überprüfung; Avis Budget war auch nicht bereit, die Protokolle der Vormieter zu einer Überprüfung der Vorschadensituation zu übersenden. Ein absolut unwürdiges Vorgehen. Nie wieder !!!

Le pire SAV jamais expérimenté. Je tourne en boucle sur des répondeurs sans avoir jamais le moindre interlocuteur humain. Voilà 10 jours que j'essaye d'entrer en contact avec eux sans succès. Si vous avez le moindre pépin c'est la catastrophe. Les agences locales n'ont ni numéro de téléphone ni mail, un calvaire.

Lejer aldrig bil hos Avis igen. Totalt fup firma. Stjal 2.000 kr. fra mig på falsk skade.