Avis Budget Group Recenzje 

I'm just arguing with these robbers, instead of 500.- eur, 2600.- eur has been booked, it's not like a normal car, it was returned without any problems!
No one answers the questions!

Avis Car Rental - contradicting contract info and poor service. Diesel or Unleaded Petrol!

I am Avis preferred customer and booked my avis rental car in Cophagen for delivery and redelivery in Florence airport.

After a few days I wanted to refuel and I was in doubt what grade of fuel the car was runing on. My contract says unleaded fuel and the car documents in the glove compartment contains a large DIESEL label. Contradicting! - also my contract document stipulates I have reted a WHITE car buT I am actually driving around a BLACK Car.

I called Avis Copnhagen up. No help other than Avis Copenhagen has nothing to do with Avis Italy! - but you could help book the car in Copenhagen for delivery in Florence! - so I gather ther is a connection right?

Then I called up the italian number stipulated on my contract - six times in vain - got an italian answering machine and the line was cut.

Then I called up the hotline road assistance and it took me 10 minutes to get through. The lady could not identify my avis car by the registration number - worrying - and I had to supply the documents in the glove compartment, where she finally could confirm the car is running on unleaded petrol and NOT DIESEL as the big round label is stipulating!

Very poor serivce - and please AVIS CAR RENTAL - dont call it a hotline if you dont answer the phone immediately - and when I pick the english bottom then answer me in english.

As an avis preferred customer I will not use Avis or Their subsidiary rental company Budget ever again.

Really poor serivce and waste of my holiday time because of your unprofessional contract management and poor service.

Merely LOUSY!

Peter

I booked a car with holiday autos and paid in full, I picked the car up from Budget via there shuttle bus, after returning the car I had a made up bill for €349.19 for premium top up Insurance from Budget I have contacted holidayautos/Budget over and over but they keep saying I signed for it which is nonsense and I have four witnesses to prove i told them I did not want top up insurance, I will never use holiday autos, budget or Avis again.

So in your reply below you are basically agreeing that I paid in full and that the additional charges can be applied because they are mentioned somewhere in your small print and that its fine for the company at the desk at the time of booking to apply any charges that they see fit and you at holidayautos are fine with your customers having there money stolen from there credit card accounts as long as its done at the desk in a way that is dishonest and under handed and is then done with your full approval
Regards
Mike

Reply from Holiday Autos

A day ago
Hi Mike,

I am sorry to hear about the charges made on your card for this rental by the Rental Supplier.

I am sorry to learn that you were unhappy with the charges applied for optional extras. While we facilitate requests for optional extras at the time of booking, they are not included in the price quoted and are payable separately at the desk. This information was advised in the rental conditions which you agreed to prior to proceeding with your request for a vehicle.

I can imagine that this must have caused you inconvenience and would like to offer my sincere apologies for this situation.

Unfortunately as the charges were taken by the Supplier, we are not in a position to offer any refunds.

-Rowniel

After looking at your site and discovering Avis/Budget premium top up insurance is £7 per day and as I only had the car for 6 days which is £42 not €349.19 the bank refunded me in full,
Please take my advice and don't use them
Regards
Mike

Hände weg von AVIS! Alles andere bloß nicht bei AVIS Budget Group einen Mietwagen buchen! Eine ganz schlechte Erfahrung gemacht. Sie buchen einfach einen Schaden ab, der nie entstanden war und bei der Rückgabe natürlich auch nicht vorhanden war. Schlimmer noch es wurde einfach das Geld von der Reservierungskreditkarte abgebucht. Wenn ihr schon gebucht habt: mein Ratschlag: Zeugen mitnehmen oder noch besser stornieren und lieber einen anderen Anbieter wählen!!!!

Des voleurs! N’allez pas chez eux pour louer une voiture, leur prix semblent raisonnables à première vue mais ils ne ressemblent en rien à la facture finale où les chiffres sont exorbitants : sur la facture initiale Avis indiquait que je devrais payer 1500€ tout frais compris, mais une fois arrivée sur place j’ai dû payer plus de 2000€ (pour seulement 17 jours) car apparement j’étais obligée de prendre des assurances (inutiles et superflues) en plus, etc. De plus, une fois la voiture rendue, ils ont débité des montants non justifiés sur ma carte car ils avaient conservé mon numéro de banque… du vol ! Et quand j’essaie de les appeler, ils sont injoignables et ont apparement fermé mon dossier malgré toutes les requêtes d’explication et de remboursement. Ils ont été incapables d’expliquer les raisons de ces débits sur ma carte et m’ont même raccroché au nez. Leur stratégie est clairement de prendre de l’argent à tout le monde et de décourager toute personne réclamant son droit en ne leur répondant pas au téléphone.
À éviter !!
Service client incompétent

Anmietung eines Mietwagens, 4.Mai bis 16.Mai 2022, Avis Stadtbüro, West Palm Beach, Evernia Ave.
Alles super gelaufen, alle Angestellten super freundlich,
keine Wartezeiten, ziemlich neues Fahrzeug, sehr sauber. Anmietung über check 24 in GER. Absolut empfehlenswert !!!

I wish I have read these reviews before I rented a car at AVIS.
I would give them 0 stars if I could.

I have been charged twice the amount agreed.
I had a contract of 225€ and I was charged 556€.

After 10 phone calls and over 10 emails.
I got tired and here is my honest review and recommendation.

Choose another rental car company, you will be better off.

I know I will never rent again with them.

Hvis du ikke ønsker deg problemer og feil behandling, så IKKE BRUK AVIS! De har skjulte kostnader med veldig liten skrift eller ikke mulig å lese seg til nesten.

Bare å søke opp nettet: FELLENE TIL AVIS BILUTLEIE.

DE ER OGSÅ OMTALT HER PÅ TRUST PILOT!

Jeg erfarte dette selv nå akkurat. Jeg måtte bruke avis desverre fordi noen kjørte på min parkerte bil. Motpart hadde tryg Forsikkring og skulle betale for hele oppholdet og dekke leiebil som erstatning for min egen som står på skadeverksted og de har avtale med avis. 😓

På vei til levering av leiebilen kom det en stein sprut på ruta fra en annen bil som kjørte forbi oss på e-18 og lagde en rose og liten sprekk selvfølgelig.

Dette vil AVIS klandre deg som leier bilen for! En Så umulig og uforutseende ting som steinsprut, skal du betale for sier dem å sender deg regningen på minimum 4000kr men helt opp til 10.000kr hvis du låner privat!

Det værste er, det står ingen ting i vilkårene dems at steinsprut skal dekkes av leietaker spesifikt! Det står om generell skade!

Advokater som er involvert og snakket med beskriver bilskader slik:

«En bilskade er der 2 eller flere er involvert og saken har en skyldig person. eller sjåfør selv har kjørt inn i en død gjenstand og kan følgelig klandres»

En steinsprut er beskrevet slik:
«Ikke en bilskade» men «en slitasje / bruskskade»

Tryg vendte også rygge til dette å mener at dette skal du som er offeret i saken, betale for.

Min anbefaling:

- Havner du i samme situasjon, ikke godta leiebil fra AVIS, og vær EVT veldig nøye med vilkårene til leiebil selskapet Som brukes! Spørr om disse tingene før du signerer kontrakt.

- ikke ta i mot leiebil fra motparts Forsikkring, Ta heller taxi og send regning til motparts Forsikkring så er du trygg i såfall!

Be very carefull if you hire a car from this company. After returning my vehicle in Canaries with no damage, I found a £170 charge on my credit card for accident repairs. After over 10 emails and many phone calls , they are still unable to confirm where the damage was. Basically a scam to get more cash. I've now disputed with my credit card company and will refuse to pay it . If this doesn't resolve the issue I intend taking it to the European consumer centre who will look into any European hire car Disputes. Avis/Budget Group have appalling customer service and will not reply to any emails . I will avoid using them in future.

The company charged me almost 500 Euro for "premium excess waiver" without discussing this with me at any point - after I had already returned the car.

Only after re-examining the rental agreement did I notice this hidden away under the pinned deposit receipt. The employee went so far to fold the agreement and pin the deposit receipt right on top of the cost breakdown to conceal the charge and waited until I returned the car to charge my credit card. I never authorised a second payment so they must have taken it from the deposit.

When called to complain, I was referred to two support email addresses, on inactive domains. There are no other ways to contact them. The phone number listed on Avis support site is inactive.

Checking Trustpilot and Google reviews I see the same thing happened to many other people so this is an ongoing scam.

Ich hatte einen Mietwagen bei Avis reserviert und wollte ihn am 25.04.2022 morgens am Flughafen Palma de Mallorca abholen. Beim Bezahlen der Sicherheit bin ich es gewohnt, den Kredikartenbeleg zu unterschreiben und nicht meine PIN zu benutzen (die ich im Übrigen auch schon lange vergessen hatte). Ergebnis: Ich konnte den Wagen nicht mieten, ich musste ein Taxi für das 35 km entfernte Ziel nehmen und kam zu spät zu einem geschäftlichen Termin. Mir ist dadurch Schaden entstanden. Die Mietkosten wurden nicht erstattet.
Ich miete häufiger Autos und bisher war dies überall "klassisch" möglich - also durch Unterschreiben des Belegs.
Davon unabhängig bedeutet dies, dass jemand, der keine Kreditkarte besitzt (und davon gibt es viele Menschen in Deutschland) bei AVIS kein Auto mieten kann.
Ich hatlte dies für diskriminierend und werde klären, ob dies mit dem europäischen Rechtsvorschriften zum Verbraucherschutz vereinbar ist.
Von all diesem abgesehen, fühlt man sich wie ein Stück Dreck behandelt.

Avis is a big jocke in Albania. Rented a car 7-seater. Got a 7 seater. Totally destroyed, never cleaned, red lights indicating that some things was not working, old as hell.

At least clean the car before renting, and when did Avis rent cars that warnings lights indicating that’s stuff is not working. This is a big Joke.

That was the most unpleasant experience ever renting a car!!

Unfortunately we did not have a choice.

Waited for over an hour for pick up at Geneva airport. Was given a car that was covered in scratches and paperwork that showed no such scratches. I therefore had to delay my trip, go back to the representative and wait and have the vehicle details updated, so that I did not get charged for this damage upon my return. A month later they informed me there was fine imposed on the car during my rental! They have charged me 42 euro for giving my details to a third party. Really! 42 euros for checking a database for my name and address, seems like another con trick. I won't be using Avis in the future.

Entgegen den Mietbedingungen wegen ein paar fehlenden Litern einen vollen Tank zu verrechnen, ist nicht in Ordnung. Zwei nicht nachvollziehbare Servicegebühren drauf zu schlagen, ebenfalls nicht.
Das ist reine Geldschneiderei!
Da zahle ich in Zukunft lieber etwas mehr bei einem anderen Anbieter. Dies kommt dann unterm Strich günstiger.

I recently rented a car from Avis at Malaga airport. When I returned it undamaged I was told the checker was too busy to look at my car. About 2 hrs later I received a mail saying the car was scratched. They supplied an email address if I had a problem.I am adamant there was no damage. The email provided by Avis bounced back, no reply possible. I guess thats Avis customer service or rather how to extract extra money from the customer BEWARE.

Dreadful Phone service - been calling non stop on an 0844 number - no answer after 30 minutes

Rented from grenoble Airport. The first car I was offered had a flat rear tyre upon my arrival. Upon showing them, we were given a petrol Ford puma as a replacement. One week later of happy driving, I return the car full of fuel with no dramas. Two days later I received an invoice listing an additional 120eur for refuelling. This surprised me as we refilled the car at the nearest super U petrol station before returning it.
On the phone to customer services, I had to provide evidence of refuelling - so provided a receipt and a bank transaction.
I asked for a breakdown of the 120eur fuel charge. The assistant said it was a sum of the staff costs, mileage and fuel needed to refill the car. I asked how much fuel went into the car. She responded that the car had been filled with 7.3L of diesel.
Avis tried to charge me 120eur for 7.3L of diesel for a petrol car that I returned full.
Keep a hold of your fuel reciepts everyone.

They are crooks
Creditcard surcharged never refunded.

Made a booking which AVIS Sweden (Karlstad) cancelled by AVIS due to no availability, they still charged us the whole rental amount.
phone numbers online to AVIS SE, UK, NL either don't works or you sit on hold for hours,

I sat +60 min on Hold just to be put on "mute" (the jazz muzak stopped) and then hear a person go "uhm" and click**. Its been months with no reply to emails.

They are truly crooks.

Not to be used again. Picked up a car ( not the one ordered from home on-line ) in Palma Airport at Mallorca. Month after comming home, a snail mail letter show up, its have been underway fra Avis office in Bulgaria, teling that some traffic / police ticket have been showing up. The letter says noting on what ? And Avis just take 42.35 EUR for sending this no value information, indstead of using an email, they allready have on the hire contract. Trying to tell Avis this, but the complaint website would accept the contract number, OMG.

Awful do not use
I have one star as there is not an option for none!!!!!
We hired a car in Marbella

I picked up a rental car from Avis (Dublin Airport) which was pre-arranged by my company.
Whilst I was being served, the clerk was distracted by helping someone else with a query and failed to mention that he had added additional insurances to my rental. I had not asked for these insurances to be added.
I was asked to sign the damage sheet and the verification sheet (on a screen), but was not shown the sheet with the additional charges. I was told a holding charge would be placed on my debit card, which I expected from previous experience with car rentals, which I assumed would be cancelled upon the car being returned.
When I returned home, I found that part of the holding charge had become and actual charge on my card.
I contacted Avis' customer service team who said that I "chose & signed for Personal Accident insurance at €8 per day & roadside assistance at €5 per day& windscreen cover at €4 per day.".
They also provided me with a copy of my rental agreement, which was signed by me, however my signature on the cost breakdown page was digitally copied in to place. I was not shown this page and did not place my signature on the page.
I have told them that I did not ask for the additional insurances, I was not told about them and that they are misrepresenting my signature by stating that it is proving my acceptance of the charges.
Avis have agreed to partially refund me (just under half the money), however I sought to retrieve the full amount back as I was charged for products I hadn't asked for. After many emails back and forth, Avis have refused to do any more and closed the customer service ticket on me.
The whole experience has left me feeling scammed and there's just too many coincidences for this to be a series of mistakes.
The clerk added products I didn't ask for, never showed me the correct documentation to show the costs added, my signature was copied to make it look like I'd signed for it (which I'm sure is illegal), the costs were taken after I'd returned the car, so I didn't question it until after I returned my car and the customer service just fobbed me off with a partial refund saying that I'd chosen and signed for the products. Sounds like a scam to me.