Avis Budget Group Recenzje 

ACHTUNG ABZOCKE!!! Mehrkosten berechnet ohne Grund, Raucherfahrzeug obwohl Nichtraucher reserviert. Fehlermeldungen am Wagen, interessiert aber keinen. Finger weg!

Booked a car from Avis Newcastle for 3 days returning it to Glasgow. On the first day I had to put air in the tyres twice due to tyre pressure alarm, and stop for 1 hour to allow the clutch to cool down as a warning message came on. Day 2 tyre pressure alarm again and handbrake failure. Returned car to Newcastle to swap. After driving second car for 1 hour, true pressure indicator came on and when filling noticed one tyre was bald. Took 2 hrs to recover to drive me to a quick fit. Missed 1 full days meetings due to car issues

Betrügerisches Verhalten mit System! Halten sich von diesem Unternehmen fern. Klarer Betrug mit Vorsatz. Es wurde behauptet, ich hätte ein Auto in einer höheren Kategorie gewünscht. Klar gelogen und nicht fakt. Es wurde nie ein Vertrag oder Beleg vorgelegt, nur 400 Euro von der Kreditkarte abgebucht. Nach Androhung von juristischen Massnahmen wurde der Betrag zurück erstattet. Fun Fact: Nach einem bösen Mail habe ich 50% "Discount" erhalten. Nach weiteren 3 bösen Mails war es dann plötzlich ein Fehler in der Software. LOL

Achtung! Berechnet im Nachgang unberechtigt und völlig maßlos 450$ für angebliche "exzessive Verschmutzung mit Sand" im Fußraum, obwohl Fahrzeug nur normale nutzungsbedingte Verschmutzung aufwies. Da im Fahrzeug die Fußmatten fehlten, mag die Reinigung aufwändiger gewesen sein – aber dies ist dann kein Kundenverschulden.
Fahrzeug war außerdem bei Übernahme ungenügend gereinigt (benutzte Masken und leere Flaschen vom Vormieter).
Rechnung über angebliche Verschmutzung kam dabei Wochen nach der normalen Mietwagenrechnung und enthält weitere Fehler, es wird plötzlich von "Beschädigung" und "Reparaturkosten" gesprochen, und ein falscher Anmietungsort angegeben.
Insgesamt sehr dubioses Verhalten eines bisher als seriös erschienenen Anbieters, vor dem wir nun nur warnen können.
Avis Budget Group in Deutschland stellt sich dabeivöllig taub, beantwortet über mehrere Wochen weder Briefe noch E-Mails.

Complete thieves.
I booked a car in Sokane WA via Expedia, paid, and Expedia paid Avis.
On returning the car to St Louis MO Avis billed me for the rental again.
Now, four months later, Avis still refuses to admit it has double billed, refuses to engage at any level above "autoreply", and has lied to MBNA to enforce its double billing charge.
The arrogance and greed of this company are breathtaking.

Schon mehrmals bei Avis Flensburg geholt und immer einen hervorragenden Service bekommen. Bei der Abholung sowie bei der Wahl des Autos. Dieses Mal saß der netteste und kundenorientierteste Herr an der Anmietung den ich je kennengelernt habe. Vertragsnummer 150932401. erinnere mich nicht an den Namen aber wir sind super dankbar für den tollen Service 🙏

Very bad company, very bad customer service, I paid a lot than the initial cost!

I rented a car from Budget company from Brussels South Railway Station. I paid for a guarantee of 115 EUR. Few days after I returned back the car I saw a transaction of 137.38 EUR on my credit card to Budget and the guarantee wasn't refunded after few weeks.

I tried to contact the company but they didn't answer me to calls or to emails. I contacted the Budget office from US and in the meantime they told me was a tyre damage that I didn't know. I hadn't any incident on the road. They took my money without telling me why.

After that I requested the documents to have the proofs of what was happened but they didn't answer me again.

Terrible experience, complete ripoff. Tried to upsell to a higher category and then charged for some scratches that were already on the car.

Een kleine auto gehuurd van Avis via Rentalcars.com. Ik heb vooraf Euro 71 betaald voor de duur van twee dagen In Istanbul. Avis heeft tot nu toe nog eens Euro 160 afgeschreven van mijn credit card. Ik heb ze per email gevraagd om enige verklaringen af te leggen, te vergeefs. Dus geen auto van Rentalcar.com huren en zeker niet van Avis.

Jeg rejser en del og lejer bilerne gennem FDM Travel. Jeg har en Avis Preferred Plus konto, som lejemålene overføres til.
Men siden sommerferien har Avis virket helt handlingslammet.
Jeg har prøvet med 3 emails, 2 opkald til call centret (laaaaang ventetid), for at få seneste lejeaftale overført til min Avis account. Dette så man ikke skal stå i kø til skranken i lufthavnen (hvilket tager 30-45 min, i f.eks. Fiumicino/Roma)
Der sker intet, og det er ikke godt nok.
Tilbage til Sixt....

Absolutely horrible customer experience. I rented a car. The lady told me that if they weren't there when I handed back the keys, I should leave them in a box. I leave the car, and myself as well as three other passengers check the vehicle. There is nothing, no scratches or marks. There was no one at the reception to take the keys so we leave them in a box. The car was to be left in a parking space with many cars around it in the airport. 6 hours later I receive an email that I have made a big scratch in the car, a scratch that can be nothing else than another car door opening up into the car I had. I ask them to check the cameras at their own parking lot to see what has happened. They refuse. I tell them that I have photos and eye witnesses that have seen there was nothing when we left the car. They don't care. And then they charge my car without I have accepted the damage being something I did - happening after I handed in the keys because there was no one in the reception. I tell them that it is not legal to charge me without us having settled the case, and they don't care. A customer service lady called Petra has been the most rude person I have ever dealt with, she doesn't care and doesn't try to help. Don't EVER deal with these guys, they are thiefs and charge you illegally. I have rented cars 100 times in the my life and never seen anything like this. PLEASE DON'T RENT WITH AVIS / BUDGET GROUP!!!

Never rent a car i this company.
Be aware of what you are signing when you deliver the car back.
I'm sorry to say but I will never recommend this company to anyone !!!!!!!!

Man snydes til at købe dækning der ikke er behov for under dække at så er bilen fuldt dækket, hvilket så viste sig ikke kun at være bilen men også dyre personforsikringer

Ho noleggiato una 500 Hybrid a Palma di Maiorca. Il deposito cauzionale di 70 euro circa per il carburante NON mi è stato ancora rimborsato, nonostante ho la fattura del noleggio emessa alla fine dello stesso, in cui NON compaiono i 70 euro per ovvi motivi.

I made an online car reservation to pick up on the 12th August 22 at Dubrovnik airport and made a point of informing the Avis budget representative that i didn’t need extra insurance as I have my own excess insurance, i was asked to sign a blank screen to confirm I would pay for any damage to the car and was assured no additional charges would be added.
I returned the car 9 days later full of fuel with no damage and all ok with everyone happy. When I returned home I found Avis had taken an extra €165 from my credit card without permission for ‘additional insurance’ that I specifically declined on two separate occasion’s whilst at the car rental office.!
I Sent a letter of complaint and received a same day acknowledgment, but have had no reply since..!
Poor service and a CRIMINAL ACT of deceit ..!

Golf gehuurd in Zagreb, aangekomen op de luchthaven geen deftige auto beschikbaar, alleen Ford Mondeo van 7jaar oud met 153000km,kale banden voor maar volgens de medewerker allemaal geen probleem,gebeld en gemaild 5dagen achter elkaar,geen gehoor van Avis, wagen ingeleverd in split medewerker vond het schande dat ze deze wagen in deze staat hebben meegegeven,Avis nooit meer

We will NEVER use Avis again. And I urge you to check the number of reviews similar to ours before you hire a car from them. I just wish we had taken that precaution ourselves.

We picked up our rental car from Avis Basel Airport.  The lady gave us a detailed description of damage already done to the car.  These included a number of chips and a noticeable dent to the front.  She assured us that all these details were held on Avis' computer system and that we would not be held accountable for any of this pre-existing damage to the vehicle and that the drop off point personnel would be aware of the existing damage to the vehicle. 

Three days later we dropped the car off at the Avis drop off point at Cologne airport.  The Avis man would not come over to the car and told us to leave the keys in the vehicle and go. The vehicle was returned in exactly the same condition as when we picked it up.

We subsequently got a charge of nearly $1500 for damage to the vehicle and an email from Avis asking if we had been in an accident. All attempts to communicate with Avis to get this fraudulent charge removed go unanswered. Avis Basel told us to email customer services and then hung up on me as I was talking. The email to customer services gets an automated response with a ticket number but they fail to process it. We’ve chased them numerous times but still no response.
Avis have provided no proof of the alleged damage and no proof of the alleged repair costs. They just billed our credit card for an outrageous amount of money and ignored all contacts from us disputing the charge.
We are not going to let this go. Avis cannot be allowed to treat honest paying customers this badly.

Disgusted to discover after we got a puncture in the USA that our hire car had a bald tyre, 3 embedded nails plus two previous patch ups. The recovery mechanic said it was extremely dangerous . Car only two years old and clearly not checked before hire. Complaint raised and awaiting response. Will never use again

Överlägset sämsta bolaget jag någonsin haft med och göra! Jag rekommenderar alla starkt att ta avstånd från Avis! Kundservice som inte fungerar som det ska. Utbetalning för avbokade bokningar betalas inte ut. Gått två månader och de har fortfarande hållt inne på över 20 000 kr.

Katastrofalt service! Bolag som inte borde finnas på marknaden. Hade det funnits 0/5 stjärnor så hade jag utan tvekan gett de det.

Katastrof är vad som beskriver det här bolaget bäst!

I'm just arguing with these robbers, instead of 500.- eur, 2600.- eur has been booked, it's not like a normal car, it was returned without any problems!
No one answers the questions!