Avis Budget Group Recenzje 

We rented a car in Gozo from Avis/Budget from a place very near the harbour.

We were greeted well by 2 members of staff, 1 Maltese and 1 Welsh (Ewan/Ieuan)
The car we wanted was available, it was clean and had a few knocks and scratches. The details of all these knocks were written down and shown to me.
We drove away with a full tank of fuel.
After driving back to our villa a matter of 10mins away, we could not get the air conditioning to work.
I took the car back, and Ewan/Ieuan said to me that he would have new cars back in stock in the morning, and we could swap if that was ok. He said he would call me when a car was available early in the working day the next day. We agreed to that.
He called the next day to say that no new cars were available today, so we had 2 options. 1st option was to try again the next day, or 2nd option take it to a garage and get the AC checked over and hopefully fixed. As we were planning to drive round Gozo that day, we decided that i would take it to the garage as we had 2 teenagers with us, and having no AC in the car was a no no!
I took the car to a small garage approx 15 mins away. I was told by Ewan/Ieuan that they would be expecting me. I got there and drove straight in, a mechanic looked at the AC and decided it needed refilling. He never said anything to me, mind you, apart from saying hello and why i was there, i never said anything again to him till the end.
When in UK, my own car had a AC refill, and it took 15 mins max. This took nearly 3 hours! When the car was being refilled, the mechanic left the garage several times to move other cars, and fix them in the street including a refuse truck! After about a hour, he came back and looked at the AC, walked away and brought in a big merc truck into garage behind my car. After a few mins they decided my car was now ok, and wanted to move the Merc......it failed to start, and after another 1 hour wait it started and they moved it. Instead of getting my car out the way, they brought in another car!! OMG i am a patient person, but i was getting a tad miffed.
Eventually i got out. A morning wasted, and instead of driving round gozo or sat on the beach, i was stood in a garage with now seating etc.
I called Ewan/Ieuan, he was out, so a collegue talked to me, and after a language issue understood my problem. I asked for a refund, and was told i could return the car when finished with no fuel in it.
A few days later Ewan/Ieuan called me and apologised for the nightmare morning, obviously it was not their fault, but a AC should have been checked before the car went out. He then said i could return the car with half a tank of fuel as a gesture of good will. I told him a colleague had already said i could return it with a empty tank. Ewan/Ieuan said that was ok.
As it was we dropped it back with just under half a tank.
As stated before, the wait at garage, and the haphazard way that garage did things was not Avis/Budget fault. The AC not being checked or the promise of a new car a day later was their fault.
In the end of the day it was only 3 hours, but when you are on holiday, everything is planned and we lost 3 hours of our holiday.
Ewan/Ieuan was great, as was Avis/Budget HQ who got back to me quickly also.

August 15th was my 50th Birthday. Via rentalcars.com I reserved a Mercedes-Benz C-Class GPS or Similar Premium. Upon arrival and check in with David, I was told that the only car available was a Peugeot. I explained that it was my birthday and I really preferred a premium brand car. David then took me outside and showed me a Peugeot parked outside. The outside of the car was dirty. I told David again that I was not happy about this. He said I could take an Audi, but that I would pay 25 euros extra.

David walked me into the garage and we were met by Rachid. Rachid showed me a second Peugeot, presumably clean, and started explaining to me how the Peugeot was in the same class and equivalent to a Mercedes Benz. I listened to him for a while, but then interrupted him to say that I disagree. I do not know anyone familiar with premium car brands who could suggest that Mercedes and Peugeot are comparable.

I told Rachid that it was my birthday and I did not want to argue and that I would just take the car. I returned to the office to complete my rental with David. I told David that I was a loyal and regular customer and that it could be an idea to just give me the Audi without paying the 25 euros extra. I regularly receive upgrades at this Avis location because I live down the street and the older gentleman who has worked there for over 20 years knows me well. David told me that if I was unhappy with his “customer service” that I was welcome to file a complaint!!!

When I returned to the garage, Rachid was there with the key. I opened the Peugeot front car door to discover cloth seats. This was not a premium vehicle, as Rachid had insisted over and over again in our previous discussion! When I pointed out the cloth seats, Rachid did not like this at all. I do not believe that he respects women at all and the way he then started talking to me was 100% unacceptable. I then got angry and opened the rear left door to put my handbag inside. Rachid was still “mansplaining” to me in a loud voice. I closed the car door WITH ONE HAND and Rachid considered this “slamming the door” and began to lecture me on how to care for a car door. He continued to lecture me as I got into the driver’s seat. It was my birthday, and this man was ruining my day and my drive. From sitting in the driver’s seat, I closed the driver’s door hard so that I did not have to listen to Rachid any longer. He also considered this action as slamming the door. He told me that I could not treat “his car” like this and told me he was the “owner” of the Avis store. I am a regular customer so I knew that this was a lie. I handed Rachid the car keys and told him I would never rent from Avis again and that he had really ruined my birthday.

Rachid then said that I would be banned from ever renting from Avis again. I left, but when I told my husband what happened he returned to get Rashid’s full name for a complaint.

Rachid told my husband that he was the “owner” of Avis also. My husband clarified in Dutch that Rachid meant “eigenaar.” This is the moment when Rachid backed down and admitted he was a manager. Rachid said that I had slammed the car door 2 TIMES and that he had this on surveillance footage and that he would show it to my husband to prove his point. My husband agreed to view this footage to discover what actually happened in the garage. However, Rachid knew this was a lie too because I was INSIDE the car when I shut the driver’s door. I am a 50 year old woman closing a car door BOTH TIMES with one hand. It is ridiculous that my strength of force could in any way damage a Peugeot car door. Rachid then changed his mind on showing my husband the video footage, blaming COVID. My husband asked why Rachid offered to show the footage in the first place. My husband took a card from Rachid (a manager with no name on a card??) and we left without a car.

Rented a small car from Avis/Budget in Catania airport as Hertz were out of stock due to changing their fleet. The Corsa had so many scratches that they circled the entire car on the damage report at pick-up. When I returned the car a week or so later they pointed out what they said was a new scratch. They did admit it was just a few millimetres and perhaps wouldn't cost so much. A few days later, and without any supporting paperwork or invoice, a charge of over €300 appears on my card. They know that you haven't opted for their dumb insurance so want to recoup their costs. Fortunately I had my own Amex platinum insurance and they refunded the whole cost in a few days.

Having to write bad reviews is becoming tedious and more prevalent. This time my angst is with Avis. On the 2nd July I booked a car online to be picked up at Verona Airport, Italy. It cost £124 for a one way hire of a small car to be driven down to home and then return it to Ancona Airport about 300km+ distant.
Arrived Verona in heavy rain, splashed our way via an uncovered walkway to the car rental building. The AVIS desk was shuttered closed (about 10.30am). A small notice said to ring a number. Fortunately we did have a phone with us. No Reply, Rang again, No Reply.
An American couple also there were becoming very annoyed at not getting through either.
So what to do? Nearly ALL the other rentals were open, including Europcar next door. Opposite were Hertz so made a new booking with them. Federica was charming and helpful and soon were on our way in a Panda.
We arrived home 3.30pm after being away from our home for nearly 5 months due to Covid. Because our own car would not start (flat battery, not a surprise) so had to call Hertz again to extend the hire for an extra day. Spoke with Federica, no problem. I asked if Avis was now open? No, it was still shut with a queue of angry customers.
Avis have also now posted an £88 fee for some reason on my credit card, so £212 for a car I could not even use!!!
Message is clear, do not use Avis Car rentals – EVER

I booked through Ryanair. I paid the extra insurance only to be told that i had to pay again in Mallorca by Avis. I ordered a £40K car when I arrived they gave me a £20K claiming it was a similar size.

With Avis i got my worse car rental experience in my life! They stole my money by giving me much smaller car then I ordered! They never replayed on my complain and then they charged even more money then it was written on the contract! Very disrespectful company! They destroyed our family vacation! I RECOMMEND TO NEVER RENT A CAR FROM AVIS! I saw those reviews before I rented a car at Bergamo Airport in Italy but I thought that maybe it is fake but it is not! This company is the worse! Last time I rented a car from Alamo and it was 10 times better experience!

Booked last year through AVIS budget for two weeks of car hire in Florida in August. To be honest I didn’t realise that AVIS operates as separate companies - however they allowed me to book and took my deposit of just under £1000. Their policy says that this was fully refundable up to three days before the hire date.

I cancelled the booking in April and have so far spent over two months trying to recover my deposit. I have been told numerous times that the booking has been refunded (it has not) and at various times that AVIS are prioritising refunds for American’s (I am in the UK), and that they cannot refund in GBP, even though I paid in GBP. This is of course all nonsense and really just AVIS trying to stall payment. This I can (just) understand but what I can’t tolerate is the utter contempt that AVIs are showing for their customers. Have now pursued through my credit card company.

Richtig unfreundlich und unseriös. Sperren jemanden aber geben nicht bescheid das man nicht mehr mieten kann. Lassen einen 1,5stunden mit bus, Bahn und Zug anreisen und dann sagen:" sie bekommen kein auto". Hauptsache das Geld kassieren für keine Leistung. Morgens steht in der app ihr auto steht bereit und dann ist plötzlich kein auto mehr da?! Irgend etwas stimmt da nicht mit dem komischen Verein! Die haben noch 1000€ kautionen seit über 2jahren und das Geld bekomme ich seit dem nicht mehr wieder.

Ist definitiv nicht weiter zu empfehlen!

Booked a car in Vienna with prepaid all of the cost plus a little extra insurance when I got to the airport. When I returned the car I was charged extra 50£ for an additional extra package that I’ve never agreed on! Never got an answer from them of why that happened.
Never again with this company. They had their chance!!

Easy to book online and flexibility to return the car in a different location. Helpful customer service. Would use again.

I februar 2020 lejede jeg en bil hos Avis. Jeg skulle afhente bilen i lufthavnen i Milano. Det startede dårligt allerede der..

Personalet i Avis-afdelingen i lufthavnen var tydeligvis inkompetente. Deres engelsk var elendigt og til at starte med nægtede de at udleje bilen til mig, da de ikke kunne finde ud af at aflæse et dansk kørekort. Efter en del spildtid indså de, at de havde lavet en fejl og jeg fik lov til at leje bilen. Men det sluttede ikke her.. Personalet prøvede selvfølgelig at sælge mig en masse ekstra dyre forsikringer, denne hoppede jeg ikke på. Jeg allerede var forsikret gennem et andet selskab, men hvis jeg ikke havde været vågen og forstod deres gebrokkent engelsk, så havde de solgt mig en masse dyre forsikringer.

Da jeg endelig ser bilen, er det selvfølgelig en anden, end den jeg har lejet. De vælger at give min en lille Fiat 500 med 65 HK, der knapt nok kan trække op af bjergene i Lombardiet..

Derudover har de glemt at give os snekæder med i bilen, hvilket er LOVPLIGTIG i dette område og årstid. Hvis vi havde endt i rabatten, havde det været LIVSFARLIGT og vi kunne have fået en kæmpe bøde, for ikke at have snekæder med.

Resten af turen gik heldigvis smertefrit og der var ikke mere besvær, troede vi.....

Jeg kommer hjem til Danmark og 3 måneder efter jeg har lejet bilen, har Avis Biludlejning hævet et beløb fra min konto, uden min tilladelse eller opmærksomhed. Jeg har ikke modtaget nogen regning, de har bare "stjålet" penge fra min konto, uden videre besked. Jeg sørgede for at læse papirer og policer godt igennem, ingen af disse nævnte regninger eller gebyrer der ville blive trukket 3 måneder efter udlejning.

Lige nu forsøger jeg at korrespondere med Avis Biludlejning og få en forklaring, men deres kundeservice er elendig, svær at få fat på og umulig at forstå.

Jeg vil ikke anbefale dette biludlejningsfirma til nogen, de prøver på at snyde dig med deres griske forretningsmodel. Føj.

Never again!
we rented a car friday afternoon, had our small trip to fyn (without any problems at all!) We drove very carefully and treated the car nice. When we returned the car sunday evening it had three tiny scratches near the wheel at size: 1 mm each and they charge us 1500 dkkr! The scratches are so small, one would never see them before renting, never! The car was in bad shape before we rented it, it had scratches everywhere. Unfortunately for us, the three tiny scratches were not registered anywhere. We often rent cars, we know the drill, this is just hilarious.
In the future we will use another car rental service like Hertz, we never have problems with them, good service always!
AVIS= NEVER AGAIN

After using Avis I would say never again. I would advise all to avoid using, not only can you not get in touch with them the customer service is disgraceful, I have genuine complaint with evidence but can nit get through the loop of an automated service. AVOID AVOID AVOID

Avoid using Holiday Autos and Avis. No support, no care for client feedback

I booked via holiday autos on kayak. nowhere did it say the flight information was compulsory to confirm booking. in fact it said it was optional.

my flight arrived slightly late (30 mins). the instructions on the booking email were wrong, the Avis car rental desk was NOT in the airport terminal (Naples).

After getting luggage we were at the desk more than an hour after the booking time, and Avis tried to con us out of more money, saying we lost our booking!

After one hour?

Spent 40 mins on hold to Holiday Autos customer service in Manila, with my pregnant partner next to me in tears. They refused to refund me and Avis refused to honour the booking.

Terrible, terrible service from both suppliers. Avoid Holiday Autos like the plague and avoid Avis, especially in Naples.

We booked another car on the spot with Sicily Autos in the same building for less than what Avis were trying to scam off us. Thank you Sicily Autos :)

Avis/Budget ripped me off and after weeks of supposed ‘investigation’ rejected my complaint. I paid in advance total rental charges for a six days car hire at Boston Airport. Their agent at the rental desk tried hard to sell me extra insurance and covers but I refused to pay any extra. I already had my own extra car rental insurance. The agent in the end handed me the car keys saying, there was nothing more to pay, it was all prepaid; I signed the screen where the agent asked me to sign. After my rental period ended, I noticed that I paid additional $112 for the extra insurance I asked for. I was shocked! I did not ask for any extra insurance and the extra insurance it showed on paper was already covered under my private insurance. The agent, with her mouth was saying that there was nothing more to pay; but in fact she had already added extra insurance WITHOUT MY KNOWLEDGE OR CONSENT!... Be very careful with Avis/Budget... they have lost me, my family, friends and colleagues as customers for good... it is your chance to learn from my experience. Go elsewhere, there are other good car rental companies around. Subsequently I made a complaint but after weeks and weeks of ‘investigation’ my claim/complaint was rejected because I signed on the TFT screen at the rental desk. Please be aware of these Fraudsters; they know very well that once they trick you into signing on that screen on rental desk; you can do nothing and will end up paying whatever they want you to pay. Take care and rent a car from some other reputable company but not Avis/Budget Group. Thanks for reading my feedback.

I booked a reservation at Avis to pick up a car at the Malaga airport 03/31/20.
The reservation was confirmed by email, but they didn't give a car! They simply was closed due to coronavirus. But sixt was working.
I was abandoned by the company at the Malaga airport, in the covid19 pandemy!
Avoid this company!

I had a car from them during the floods . Understandably the floods weren't there fault but they just failed to let me know when they were to pick up the car . So , I was left to hold there car on my drive after the hire had ended without knowing when they were coming. So, I then became a storage centre for them . Eventually someone did call me and got the car .

Avis Budget Nice Airport
Huge queues to collect the car and everything done on a screen. Existing damage was done electronically marked by a tiny red dot which did not reflect the full extent of the damage, two massive scratches and surrounding damage either side of the car.

I handed the car back with no word of any problem. Two weeks later I receive something from Budapest. The photos showed the wheel arch and the existing damage to the car. I contacted customer services who informed me the damage was to the rear bumper. I asked for further evidence but they merely amended the invoice and took money from my account and withheld my deposit.
I have requested more information and to escalate my complaint but nothing has been done I just get the same response.

I have an AVIS PRESIDENT membership and I always find they are very helpful and usually keen on price. I am unsure why other people have negative experiences I rent 12/15 times a year and have only had on bad experience in 10 years so I recommend Avis 100% based on my experience renting in the UK, Germany, Switzerland, Malta and Spain.

This company is very unreliable. I will never book them again.

I rented a car which we had to wait 2 hours for. The guy at Avis Giardini Naxos took 2 hours to tell us our car was not available. Mind you we booked this in advance. He awaited another couple to arrive then drove us all up to the Toarmina Avis centre. As there were no cars available he said.

After further waiting half an hour the car they gave us was the car he drove us up in - So in fact the car was there they just used it to take us all up to the other location to get the other couple a car ( they had nothing to do with our booking) And was not the car we booked let along any type of upgrade.

After receiving the car we didn't get to do a damage report as we were already pressed for time having to get a ferry to calabria for our next stay.

Upon returning the vehicle they plugged us afterwards AFTER dropping it off at the airport - not even the same day it took me weeks to get a report on what the charge was for.
The report claimed saying we did damages which we did not - so they scammed us. I am still in dispute with them as well as the Australian Financial Complaints Authority and still awaiting our refund for false charges.

NEVER WOULD RECOMMEND THIS COMPANY THEY HAVE BEEN SO DIFFICULT AND UNLAWFUL IN THEIR PROCESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!