Avis Budget Group Recenzje 

Die freundlichste Avis Mitarbeiterin aller Zeiten!!! Britta, vom Flughafen Dortmund! Feiert sie!

Warte seit über 2 Monaten auf meine Kaution in Höhe von 200 Euro. Knapp 90 Euro wurden zuviel berechnet, da ich das Auto 2 Std früher abgegeben habe als geplant. Was für ein erbärmliches Unternehmen. Finger weg!!

Guichet Avis-Budget Payless à l’aéroport de SPLIT (Croatie)
Mon amie et moi avons fait un voyage en Croatie du 11 mai au 25 mai et avons séjourné à l’Hôtel Laurentum à Tucépi (Très, très bien, à recommander).
J’avais loué une voiture chez Payless (guichet Avis/Budget) pour cette période. Je m’y suis rendu pour effectuer les démarches et dès le début le personnel qui parlait mi croate, mi anglais voire « croaglais » m’a surpris surtout par les questions rapides et les signatures à effectuer sur une tablette sans justificatif à l’écran ni justificatif papier. Bref, je suis ressorti du bureau et j’ai pu récupérer la voiture, une Clio. Pendant tout mon séjour, très agréable, j’ai pu découvrir de beaux coins de Croatie que je ne connaissais pas.
Le 25 mai, je rends la voiture après avoir fait 1499 Km. Un employé AVIS me signale des griffures sous le pare-chocs avant. Grosse surprise car j’ai toujours garé la voiture nez en avant, prête à partir, comme je le fais toujours en France.
Le 26 mai, mon compte est débité de 487.51€, somme qui n’a rien à voir avec les griffures car j’apprendrai plus tard, après moultes échanges mail que l’assurance que j’avais souscrite avant mon départ, a pris en charge la totalité des frais que je n’avais pas fait…...
A quoi correspond donc cette somme débitée de mon compte ? Dans un courrier échangé avec AVIS, mi-juillet, une facture m’est adressée pour 14 jours d’assurance ? Mais je ne sais toujours pas pour quel type d’assurance ? Est-ce que lors des échanges du 11 mai l’incompréhension a pris le dessus et ne m’a-t-on pas facturé quelque chose qui m’a été baragouiné dans le jargon cité plus haut. Ce que je sais, c’est qu’aucun document ne m’a été remis ni le 11 mai ni le 25 mai faisant état de ces frais.
A ce jour, je n’ai toujours aucune explication et cela fait donc plus de 60 jours…et une vingtaine de mails échangés.
Un conseil, si vous voyagez avec AVIS et que votre destination est la Croatie (très très beau pays au demeurant) et plus particulièrement Split, méfiez-vous de leur guichet de l’aéroport. Demandez des justificatifs après signatures afin de pouvoir annuler si nécessaire.

Very bad experience in my rental cal in Salerno Italy and return in Bari .When picking up my car the counter was very understaffed and the agents trying to use it to add charges . THEY added a GPS unit to my rental which I was not aware of until I retuned the car and saw addition charges . I ask the agent she I returned my car why the rental was an additional $150 for a six day rental . He indicated that I had a $150 deposit that would be credited in 7 days . Not true . I booked thru Expedia no help . Beware . I used Hertz in Sicily and they upgraded because my car had been damaged prior to my rental . The booking price and final prices was within Penny . Be selective many of these rental companies have unscrupulous business practices …

They charge you for damages that were already on the car when it was handed over.

Before I take over a rental car, I always film and take photos of any existing damage, just like most people do. Even though I’ve had documentation proving that the damages were not caused by me, but were already on the car when I received it, it has now happened three times since December 2023 that AVIS Oslo Aker Brygge has withheld money from my bank card under the pretense that I caused the damage. I’ve had to send in videos and pictures, wait a very long time to hear back from customer service, and eventually had to show up at their Aker Brygge office in person to get my money back.

The first time this happened, I thought it must’ve been a mistake on their part — that they hadn’t properly checked the car before renting it out. They apologized. The second time, I thought I was just unlucky to be hit by the same kind of error again. I complained, and in the end, had to show up at their office with video and photos (they claimed the documentation was unclear when I sent it by email), and eventually got my money back. I gave them the benefit of the doubt — I accepted that it was a mistake and not a deliberate way to scam their customers — but I became even more meticulous about filming and photographing when picking up a rental car.

And then it happened a third time! With an identical process.

It takes so much time and energy (and a lot of frustration!) to have to prove your innocence and end up physically visiting their office each time just to get your money back. I have no doubt anymore that this is a deliberate business strategy on their part. They don’t repair the damages, but charge multiple customers for the same ones. They’re hoping people won’t bother taking photos and videos of the rental cars.

Avoid AVIS Oslo Aker Brygge!

Die Mitarbeiter:innen am Standort Fürstenfeldbruck habe ich als sehr engagiert und hilfsbereit kennengelernt. Kurzfristig braucht ich für ein Wochenende einen kleinen Transporter, was trotz kleinerer Hürden sehr schnell und unkpmpliziert geregelt wurde. Der Transporter wurde dann nicht genutzt. Trotz der festen Buchung, wurden lediglich eine kleine Reservierungsgebühr abgerechnet. Ich bin mit dem kundenorientierten Handeln sehr zu frieden und komme bei Bedarf gerne wieder.

En avril dernier j’ai loué un véhicule tout c’est bien passé sauf que j’ai oublié dans la voiture une trousse médicale étant diabétique il y avait mon lecteur de glycémie, capteurs ect … j’ai rendu le véhicule à l’aéroport de malaga l’agence étant fermée quand j’ai déposé la clef dans la boîte , sauf que je me suis rendu compte d’avoir oublié ma pochette et je me suis rendu au service de l’aéroport qui à contacter le service des urgences d ‘avis budget lui disant que je pouvais prendre mon vol et qu’il me renverrai en payant bien évidemment ma pochette ! C’était le 26 avril 2025 ! J’ai envoyé plusieurs emails sans aucun retour ! Ma pochette aurait disparue visiblement ! Aucun message, aucun appels de vos services c’est vraiment incroyable pour une agence de votre envergure !

Escroquerie. Fiat 500 louée pendant 4 jours. Une rayures est déjà présente sur le pare choc et notée sur le contrat. Pourtant la caution est retenue et même plus. Procédure de contestation en cours, ils ne répondent pas mais prélèvent l’argent. Entreprise non fiable, fuyez

Llevo muchos años trabajando como recepcionista en cadenas hoteleras de Canarias y, por los problemas q han tenido mis clientes, tengo más q claro Avis es el peor Rent a Car con diferencia.

Pues bien, hice una reserva para mi viaje a Hamburgo con Budget. Cuando llegué a la oficina del aeropuerto, fue cuando me di cuenta de q Budget es Avis. Para mí desgracia, reservé con la compañía q yo misma desaconsejo a mis clientes. Cuando devolví el coche siguiendo las instrucciones de Avis, avisé en la oficina para q revisasen el coche. Dos veces lo dije dos veces me dijo el chico q no era necesario, q me enviarían un email. No tardaron en mandarlo. Al aterrizar, nos encontramos con q nos reclaman casi 1.500€ por daños q no hicimos. Ahora toca perder tiempo y energía en reclamar.

No vuelvo a reservar con Avis Budjet ni aunque fuera la única opción posible.

OPDATERING D. 4/7-2025. *
Eftersom at vi kunne dokumentere, at skaden var påført før vores leje, finder de nu på en ny skade, som vi skulle have påført. Vi kan fortsat dokumentere, at det var en skade der var påført, før vi lejede bilen.

De er upålidelige, de er uhumske, det er svindel og bedrag, og jeg fatter simpelthen ikke, at de ansatte i det firma, kan se sig selv i spejlet.
AVIS Biludlejning er nu anmeldt til politiet for forsøg på svindel og bedrag. HOLD JER LANGT VÆK!

Vi skulle leje en varevogn til flytning. Vi fik en fejl/mangel/skade liste ved afhentning (der var 7 fejl/skader/mangler på bilen ved afhentning).
Vi fik flyttet og afleverede bilen - nu har vi modtaget en meddelelse om, at der er sket en skade på bilen i vores varetægt. De sender et billede som dokumentation. På vores billeder (vi tog billeder af alle sider af bilen), som vi tog ved afhentning er der selv samme skade. Dvs. det er IKKE sket ved vores leje!

Vi konfronterer den med det pr. telefon. Jeg får fat i en - Jeg tror hun hed Winnie. Rimelig ubehøvlet og ikke særlig serviceminded. Hun forklarer at det er vores ansvar - men hun forstår bare ikke, at skaden ikke er forårsaget af os. Hun gør meget ud af at forklare, at de går meget op i at tjekke bilen for skader før og efter leje. Jeg spurgte om hun havde et billede af bilen FØR lejen - det kunne hun desværre ikke hjælpe med. Heldigvis tog vi billeder inden vi kørte afsted ved afhentning.

Vi er i dialog med dem - og vi sender vores dokumentation ind til en mail, som jeg får oplyst.

Jeg synes det er decideret tarveligt og ærgerligt, at tillid og ordentlig behandling ikke er deres førsteprioritet og deres vision. Det er fuldstændig ude af proportioner.

Går den, så går den - og den forretningsmodel bryder jeg mig IKKE om. I sidste ende kan man jo til nødt politianmelde dem for svindel. Jeg LEJER aldrig bil hos Avis mere - og jeg ville ønske, at jeg havde tjekket trustpilot før leje!

A fuir absolument
J’ai loué un véhicule chez Avis et j’ai reçu une contravention injustifiée. Pour pouvoir la contester, j’avais simplement besoin de la carte grise du véhicule. Malgré plus d’un mois d’appels, de mails et de relances, je n’ai jamais obtenu le document.

L’agence locale, le service client en ligne et par téléphone se renvoyaient la balle en permanence, sans jamais m’apporter de solution concrète. Finalement, j’ai été contraint(e) de payer l’amende, faute d’avoir les informations nécessaires à temps. Un vrai parcours du combattant, pour une simple feuille qu’ils auraient dû me fournir immédiatement.

C’est une arnaque organisée : aucun suivi, aucun sens du service. FUYEZ cette agence. Ne louez jamais chez Avis, vous serez totalement abandonné en cas de problème.

Myself and my family were going to Mallorca the first week in June, we normally book a car for a couple of days. The week before our holiday Air Lingus recommendations for car hire for 2 weeks the price was very good and it was with Avis budget Palma, my husband booked a petrol car for the 2 weeks and we could pick it up in Palma airport. When my husband went to collect the car they said he had booked an Electric car, my husband said why would I book an Electric car when I had never driven one and the car he booked was petrol, my husband said he didn't want the car and wanted what he ordered. The girl said would you like the change the car to petrol he said yes the girl then went onto say we would have to pay an extra 25eur a day to change the car, my husband said but I ordered a petrol car in the first place and you want extra money for your mistake. My husband said no he wouldn't be paying any extra they also wanted €22eur a day for car insurance my husband said no and the girl said if there was any damage to the car we would have to pay €2000.00 and that the car had to be 70% when we dropped the car back or we would have to pay €200. We took the car for the 2 weeks but having the car completely ruined our holiday the stress of trying to charge it was absolutely awful I cried most of the holiday, we even spent 2 whole days driving around looking for chargers. We went to petrol stations only to be told we had to have a Spanish driving licence, we went to a supermarket and we were told to download apps after apps, some of the apps wanted my husbands bank details, passport and driving licence details. We went to Palma and taught we could charge it in the car park only to find out we needed a certain card but you could only get it if you were a resident of Mallorca. Mallorca Doesn't have the infrastructure to cater for electric cars. We went to Cala dor they only had 2 charges and they weren't working, we were staying in PortoColom and they had 4 but only 2 were working but they were always in use. One day we got to charge out car for 4 hours within the 4 hours it went from 69%- 74%, at one stage we were at 20%and we didn't even know if the car would get us back to the airport, eventually we got to charge the car and had to leave it charge for 2 days. The stress over the car was awful and all I could do was cry. I'm not sure what Avis budget are trying to pull with tourists but the people in front and behind my husband when collecting the car had ordered petrol and were given Electric cars. I feel that nobody is hiring Electric cars so they are just telling people that's what they hired when they collect the cars, my advice is when hiring from this company screen shot everything take pictures of the car when you collect it and when dropping it back also take pictures of the Percentage in the car when dropping it back. Since I've gotten home I've been trying to contact this company to complain but I can't find any details to contact them. We have been going to Mallorca for years and never has our holiday been ruined over a car. When we collected the car we couldn't believe how many Electric cars were in the car park for hire, even the residents were we were staying said no one wants the Electric cars.

Besser gar kein Stern. Bei AVIS/BUDGET in USA 4 verschiedene Fahrzeuge angemietet (via Vermittlung CARTRAWLER) und jedesmal, obwohl vollgetankt rückgestellt von der Kaution eine hohe Summe einbehalten. CARTRAWLER und BUDGET meinen die Beweislast liegt bei uns, also an alle - Fotografiert mit dem Mitarbeiter am Bild die Tankanzeige. In unserem Fall hat nichtmal ein Liter gefehlt, da jedesmal bei Airporttankstelle getankt. Finger weg von BUDGET/AVIS.

POURRIE
La société la plus nulle qui existe !!
aéroport de Nice environ 100 clients , 2 guichets d’ouvert, une heure 15 d’attente
pour avoir une voiture
Fuyez cette société

I rented a car from Avis Budget Portugal from November 30 to December 2, 2024. During that short rental period, the vehicle was damaged by a third party. The official accident report clearly shows I was not at fault.

I submitted all required documentation right after the incident. Still, more than six months have passed without any refund. Repeated emails and clearly stated deadlines were simply ignored.

As a result, I have already filed formal complaints via the Portuguese consumer complaint system (Livro de Reclamações) and the European Consumer Centre.

No refund. No explanation. No accountability.
This experience shows a complete lack of customer care. If anything goes wrong, you’re left entirely on your own.

Aluguei um carro na Avis Budget Portugal de 30 de novembro a 2 de dezembro de 2024. Durante esse curto período, o veículo foi danificado por um terceiro. A responsabilidade foi claramente atribuída ao outro condutor, como consta na Declaração Amigável.

Entreguei toda a documentação exigida logo após o incidente. No entanto, já se passaram mais de 6 meses e ainda não recebi qualquer reembolso. Enviei vários e-mails e defini prazos claros – nunca recebi uma resposta conclusiva.

Apresentei uma reclamação oficial através do Livro de Reclamações Eletrónico e abri um processo no Centro Europeu do Consumidor.

Até hoje: nenhum reembolso, nenhuma solução, nenhuma explicação.
É lamentável que uma empresa como a Avis Budget deixe o cliente completamente desamparado numa situação como esta. Não recomendo de forma alguma.

I rented a car from Avis Geneva airport, drove the car for a week, returned the car. When my credit card bill arrived, Avis had charged me an additional $1,000 UDS. After two weeks of calls and getting different stories from different customer service agents I am beyond frustrated. The last agent told me the additional charge was because the car had been in an accident. I have asked for proof of the accident, disputed the charged with my credit card company. Today I received a possible fraud alert for another charge from Avis. So I have file another dispute with this latest charge and cancelled my credit card Avis has on file. I was never able to get a human being on the phone to help me sort out this issue and was instead told to submit an email to their customer service department. Around and around we go. DO NOT EVER RENT FROM AVIS IN EURPOE. They are absolutely horrible and I feel there is a definite SCAM in their business. Because of this experience I will never use Avis in the US again (where I live). This saga is not over but I needed to let others know what my experience has been so far.

Title: Poor Communication & Unfair Fuel Charge at Avis Budget Edinburgh

Review:
I rented a car from Avis Budget in Edinburgh and found the fuel tank almost empty at pickup. I told a staff member (Rob), who said I didn’t need to refuel before returning the car, so I returned it empty as well.

Later, I was charged £55.12 for fuel without any prior notice or explanation. No prepaid fuel option was offered or documented. Customer service refused a refund, asking for photos I didn’t take because I trusted their staff.

The car was fine, but the poor communication and lack of transparency made this frustrating. Be sure to take photos and get everything in writing if you rent from here.

I hired a car from Nice airport France. Picked it up at 11pm and was advised that they "knew about damage" on the vehicle. I returned it two days later with a full tank of petrol and in the same condition. However when I entered the airport, I was charged £1000 for "damage to the vehicle" which I did not do! CS are useless and as I didn't take out their insurance protection, Amex are not on my side either. Hugely disappointed.

Rental Agreement Number 373254092 - I hired a car with Avis in Tampa through British Airways flights. Upon returning the vehicle Avis have billed me £1,000 for the cost of renting the vehicle even though it was paid through British Airways. Called Avis Tampa and after trying to explain the lady hung up on me, called again and eventually told by Sol that I would receive a refund in 3-5 days (no email confirmation of this so I promptly emailed Avis) a week later and still no refund and no reply to my email either. The customer service is non existent. Not using these lot again.

Update 18/5 - still nothing from Avis, completely ignoring me so have raised a chargeback through my credit card. This company are a disgrace, avoid at all costs

Leider muss man einen Stern geben! Um eine Bewertung abzugeben, meine Bewertung ist: Mangelhaft, miserabel
Und alles schlechte was man sagen kann. Ich werde nie wieder mit Avis Budjet zu tun haben, sie versuchen vorhandene Schäden am Auto auf Kosten der Mieter reparieren!, das sind hochgradige Betrüger, man solle denen die Lizenz entziehen, aber leider ist es Deutschland normal solche Betrüger agieren zu lassen, herzlichen Glückwunsch an Rechtstaat Germany.
Es ist einfach wiederlich mit solche Betrüger kommunizieren zu müssen.