Avis Budget Group Recenzje 

Prepaid car rental via EasyJet was refused at the desk due to a credit card technicality, despite having valid payment options available. No help, no solution, only pressure to take a new car at more than double the price.
Staff was unhelpful, stressed, and contradictory. EasyJet sent us back to the desk, the desk sent us back to EasyJet. In the end we were forced into paying €644.07 extra just to continue our trip.
Afterwards, both Budget/Avis simply hid behind terms & conditions and refused responsibility.
Terrible customer service, zero flexibility, very misleading process.
I strongly advise against renting from Budget/Avis at Geneva Airport.

I have sent about 6 emails to Budget/Avis and all that I have received as a reply is a ref number of 884444D66, that was at the end of October, I have tried to contact them since but without success.
My queries were that was 2 extra charges also that the car was in a poor conditions, large dents and scratched. I didn't have time to reject it as I was on my way to a meeting. The hire was from Faro (Portugal) airport.

When I picked up the vehicle they blocked out a 500 euro deposit. I returned the vehicle and they inspected it and said they had unblocked the deposit which would show in a few hours back available in my account. It didn’t. 5 days later I phoned customer service who said it would be in that afternoon as it sometimes takes a few days. Guess what? Nothing. So, I phoned my bank and they said they had not received notice from them whatsoever which meant I had to wait the full 10 days before my money was returned. Avis Budget reassured me not once but twice that they had issued the refund. It was clear they hadn’t. The bank verified this.

Über Check 24 gebucht, Auto in Seattle abgeholt. Am Counter versuchte der Mitarbeiter sogleich, extra Versicherungen anzupreisen. Wir lehnten ab. Im Glauben, damit sei die Sache erledigt, unterschrieben wir den Mietvertrag. Später nach Abgabe stellten wir fest, dass Avis 432€ extra von Kreditkarte abgebucht hatte für absurde Extras, Gebühren, Versicherungen. Beim genauen Blick in den Vertrag entdeckten wir diese, versteckt hinter kryptischen Abkürzungen und unbekannten Begriffen. An deren Stelle im Vertrag ist eine Linie, wo normalerweise eine händische Unterschrift geleistet wird. Hier hatte der Avis Verkäufer maschinell X_agree eingetragen. Reklamation zwecklos, Unterschrift unterm Vertrag gilt als Einwilligung in alles. Auch ADAC Rechtsanwalt sagt - keine Chance. Das sei die neueste Masche von Avis.

I had been experiencing issues with booking a car online and so I called the Central Reservations Team at Avis Budget and spoke to their representative Nicholas.

Nicholas took the time to listen to my issue and in my opinion, he went above and beyond to look to resole the matter for me. He was very patient and I in no way felt that I was being rushed. These days, many people are quick to complain but less likely to let others know when they have received excellent service which is what I received on this occasion.

Nicholas is a credit to the Central Reservations team at Avis Budget and I hope this review is recogonised by his peers.

Well done Nicholas

Apalling service. Car broke down and was towed away. We paid extra for the insurance for cover for new car in this situation but no one picked up the phone ALL DAY. Wasted a day of our holiday and had to ask a relative to go to the original hire place (we were stranded 150 miles way) to speak to the manager. Then they charged us for the day we had no car. ECRCS were hopeless and sided with them because they offered us an ugrade next time. Like I would EVER use them again. NEVER NEVER NEVER use Budget Ireland,

I booked a seven-day car rental through a website called Holiday Autos, which included full insurance coverage. I collected the car from Dubrovnik Airport in Croatia on August 21, 2025. The vehicle was provided by a company named Avis Payless Cars. I arrived at the airport around 8 o'clock in the evening, and the representative asked me for a €400 deposit and an additional €95 for crossing into another country. I paid a total of €495 with my credit card.

Upon my return on August 28, 2025, the car company conducted a full inspection of the vehicle. The handwritten notes on my invoice indicated that everything was in order, but I was refunded only €256.18. I sent multiple emails to Holiday Autos and Avis regarding this issue. Eventually, I received a response stating that €238.88 was charged for insurance by Avis .I was not informed about this insurance charge, nor did I request it, as I had already purchased insurance from Holiday Autos.

I realized I was not informed about these charges, and the representative who handed me the car was rushed, indicating that it was a busy day. He asked me to sign a document for the collection of the vehicle. Now they claim that I signed a contract for the insurance. I feel this is a scam; I was not properly explained the charges and was rushed into signing the paperwork, which led to my financial loss.

I encourage everyone to avoid this company. If you decide to rent a car, be sure to read all the documents carefully, as they may try to mislead you and take your money.
This is cheating company
Shaju Maliakal

My credit card has been double charged for NOK 546.5 for tolls after car was returned for service from 7 Sep to 18 Sep from Norway Oslo Airport
Despite chaser emails sent on no.budgetcustomercare....
there is no reply
They have given a phone number
+4766771010 but holding for hours there is no answer on options for complete leases
If not responded and refunded i will file case of defraud with Financial Services Authority of Norway
Finanstilsynet

My complain case ID on email is T8806B96E
Other references as follows
Leiekontraktsnummer :E375822705 Fakturanummer : 79019232 Dato : 26/09/2025
Reservasjonsnummer : 31091916AU2

Bonjour,
Et bien malheureusement je continu la liste des mauvaises expérience avec l'agence de location Budget... (Agence de Toulouse principalement).

J'ai loué un véhicule à l'agence de Toulouse donc, du 9 au 24 septembre 2025, avec une restitution de celui ci dans une agence différentes (Antibes).

Lors de la prise de possession de la voiture à Toulouse, l'agent peut aimable me remets les clefs, sans précision, et me fait signer le contrat de location.
La voiture fonctionnait au GPL en plus de l'essence:
Pas d'explication de fonctionnement!
"Le GPL, me dit il, ne vous en souciez pas..."

Quelle erreur je n'ai pas fait en signant, ébétée après 22h d'avion (ou je viens de Nouvelle Calédonie ...), le contrat de location...
Une rayure au pare choc n'étant pas signaler dessus au départ!
Pourtant à la restitution à Antibes à l'arrivée, ou je n'ai pas vu d'agent puisque j'ai mis la clef du véhicule dans la boîte à clef,
ils l'ont bien remarqué eux!!!

Résultat:
Une facture de 350€ à régler pour une rayure assez petite sur le pare choc,
Detail: 250€ de réparation (peinture!??)
46€ de frais de dossier dommage
76€ de frais d'immobilisation !
(Alors qu'on m'a bien remis le véhicule
avec beaucoup de dommages déjà
existants et non réparés)

Est ce normal tout ça?
Car il n'y a eu aucunes contradiction.
Il est indiqué sur le ticket de facturation de dommage que je n'avais pas pu le signer car absente!
Bien sûr j'ai reçu un mail, mais l'agence d'Antibes ne m'a pas appelé pour que je passe à l'agence malgré que je sois encore sur place.

Tout ça n'est il pas douteux???

Agence Avis Budget aéroport de Dubrovnik. Nous avons loué une voiture une semaine par l'intermédiaire de Govoyages. J'ai précisé que je ne voulais pas d'assurance complémentaire car j'en avais déjà une. Il m'ont fait signé un papier dans la précipitation en me disant que c'était que pour information. A notre retour nous avons eu la surprise d'être débité de l'assurance de 277,13€ + le nettoyage 18,75€+emplacement premium 22,84€. Ceux sont des escrocs. On s'est fait voler.

Negative stars if I could. I rented a car from JFK in June; the car had a massive dent when I received it. I told the workers and they all said, don't worry, they would have marked that dent but take pictures in case. I did. 2 months later I get a bill, no questions asked, for $1300. I sent them my pictures and videos (annoying because this is now taking up a lot of my time). Person I spoke with on the phone said they sent me an email for the dispute. Never got it (later find out they wrote down a totally bogus email). I sent a SECOND email after getting a SECOND bill for the damage. I forward my first one. The lady, Tammy was incredible rude, likely never took a customer experience call in her life. This company, along with their workers are part of a huge "legal" scam that exhausts the customer, bullying them into paying or damage that they themselves didn't properly document. What a terrible excuse for a company in this "free market" enterprise. I hope you go out of business and shrivel under the wrath of excellent customer service rivals. Leave your jobs, Tammy and Jeff, you could do better elsewhere for the world.

Fiz uma reserva de carro pela Booking.com no Brasil, já com taxas e impostos pagos, justamente para evitar dor de cabeça. Mesmo assim, ao devolver o carro em Portugal (contrato nº 360936660), fui surpreendido com uma cobrança abusiva de €1.356,88 por um risco mínimo no para-brisa.

Após muita insistência e questionamentos, a própria Budget reconheceu o erro e reduziu a fatura em €300. Isso já demonstra que a cobrança inicial era injusta. Mas, mesmo assim, ainda restam cobranças em duplicidade de impostos e valores fora do contrato (como taxas de e-Toll acima do limite previsto).

👉 A questão não é apenas financeira. É sobre falta de empatia, transparência e respeito com o cliente. O processo foi extremamente custoso, sem clareza, e transformou uma simples locação em uma experiência frustrante.

Uma empresa global como a Budget/Avis deveria prezar pela confiança e pela relação com seus clientes, mas infelizmente não foi isso que vivi.

Bedrijf dat in Cagliari althans klassieke truckje hanteert. Je levert de auto in en de medewerker ziet een minuscuul deukje dat jij over het hoofd hebt gezien bij het ophalen. Prompt wordt er ruim 560 euro van je credit card afgeschreven. Je moet ook niet zeuren zeggen ze want je verzekering betaald wel.

My name is Elisabet Solórzano. On August 1st, I rented a car from Avis/Budget Car Rental at Gatwick Airport South, only for two days, and I still haven’t received the refund of the deposit I was charged. We returned the car in perfect condition and with a full tank on August 3rd. The staff member did not process the deposit refund automatically and told me it would be done within 7 days — without having informed me of this when I collected the vehicle.
I wrote to Avis in London and Spain, but no one has resolved the issue. Now, after 30 days since returning the car, I am still waiting for the deposit to be returned. I have never had problems with any rental company before, but with Avis Budget, two days of rental have cost me many hours of complaints, and no one from AVIS/BUDGET has solved anything. This is unacceptable and deserves to be reported.
I demand that you take full responsibility for your mistake and resolve it immediately. Otherwise, we will no longer trust your company and will proceed to file a formal complaint./Soy Elisabet Solórzano. El día 1 de agosto alquilé un coche en Avis/Budget Car Rental del Aeropuerto de Gatwick (Terminal Sur), solo por dos días, y todavía no me han devuelto la fianza que me cobraron. Devolvimos el coche en perfecto estado y con el depósito lleno el día 3. El encargado no me hizo la devolución automática de la fianza; me dijo que a partir de 7 días me la harían, sin haberme informado de ello en el momento de recoger el vehículo.
Escribí a Avis Londres y a Avis España, y nadie me ha solucionado nada. Ahora, después de 30 días de haber devuelto el coche, sigo esperando que me devuelvan la fianza. Nunca había tenido problemas con ninguna compañía, y con Avis Budget, 2 días de alquiler me han costado muchas horas de reclamaciones y ninguna persona de AVIS/BUDGET me lo ha solucionado. Esto es motivo de denuncia.
Exijo que se hagan responsables de su error de forma inmediata. Si no, no volveremos a confiar en ellos y procederemos a interponer una denuncia

Après avoir rendu le véhicule, j’ai été prélevé de 200€ sans aucune explication. Impossible de les avoir au téléphone, en ligne pendant 40 minutes avec un répondeur. Pas de réponse aux mails que j'ai envoyé. Ce sont des arnaqueurs

J’ai loué une voiture chez eux et ils m’ont prélevé deux fois le montant de la location. Malgré mes appels et mes e-mails, je n’ai reçu aucune réponse de leur part. Ce manque de professionnalisme est inacceptable. Je déconseille fortement cette agence.

Horrible, me cobran por adelantado y cuando llego al pais me han cancelado la reserva del coche y me dejan tirado sin ninguna solución. Encina cuando reclamo que me devuelvan el dinero, me devuelven menos de lo que yo había pagado, aun no me lo creo.

DISGUSTED - DO NOT HIRE FROM AVIS MUNICH
We hired a car from Avis Munich and everything was paid for in advance. I'm an Avis preferred member and picked-up the keys at the desk in the airport. When we got to the car in a very badly lit multi-storey car park we found many marks on the bodywork and a chip in the windscreen so we found an Avis representative and pointed these things out to him. Many of them he simply said "This is not damage". He then proceeded to rub them off the car (with difficulty) and I'm thinking this car hasn't been properly cleaned. He did accept an obvious scrape on nearside rear wheel arch was damage and he accepted the chip in the windscreen was damage. I asked whether the chip in the windscreen had been repaired but he just ignored the question. As he accepted that the scraped wheel arch and the chipped windscreen were damaged we took the car and enjoyed our holiday. On returning the car at Munich Airport the (different) representative checked our car and she said the windscreen had a chip and that the offside rear tyre had a nick in it. I checked the tyre and sure enough there was a nick about 1cm long in the tyre. There was no way I would have detected this nick in the dark when I picked-up the car even though we thoroughly checked it with our phone torches. This representative seemed to know exactly where to look for the damage and we pointed-out that the chipped windscreen was chipped when we picked it up. It was then, to my horror, that I realised that although the representative accepted that the windscreen was chipped when we picked the car up I had no documentary evidence that that was the case. I then went to the Avis desk in the airport to complain to them but they were just interested in getting rid of us so they could attend to other customers. They told us that the camera on the exit to the car park would probably prove that the windscreen was already chipped when we exited the car park. They checked their records and confirmed that that car already had a chip in the windscreen recorded but that it was in a different position. I said that there was still just one chip in the windscreen so had the other one magically healed itself or moved to a different place on the windscreen? In the hope that their cameras proved us right we left for our flight. On getting home I checked my credit card statement only to find that I had been charged £1,076.97 and £31.77 for a non-sterling transaction.
Then I got an email from Avis showing that I was being charged a total of €1,332.79. This was made up of Windscreen €923.80, Tyre €298.18, Handling Fee €38.00 and €72.80 for the car being out of service. To say I'm disgusted is an understatement, firstly why did the give me a car that wasn't properly cleaned and was dangerously damaged? And why did they not record the damage give us documentary proof after agreeing it was already damaged. I know that the windscreen was damaged and I suspect the tyre was also already damaged when they gave me the car. This car was dangerous to drive for me, my passengers and other road users. Once they get your credit card they charge you anything they want to. I wonder how many others have been charged for this same chipped windscreen and tyre with a nick in it.

Stop med at leje bil her RONALD REAGAN WASHINGTON AIRPORT. De snyder og stjæler jeres penge. Vi er blevet max snydt. for ca. 3000 USD =20.000 DKR.
Vi måtte skifte bil 3 gange og en af dem var defekt og rystede i styretøjet.
Vi har klaget til Budget, men vi har ikke fået noget svar, så det bliver heller ikke taget alvorligt når kunderne ikke er tilfredse.
Jeg vil aldrig igen leje bil hos AVIS/ BUDGET......

I have disputed the full amount of the charges posted to my credit card and have included those details below. I have also placed a block on any further charges AVIS may attempt to post.
If this matter is not resolved within 14 calendar days, I intend to:
File a formal complaint with the European Consumer Centre (ECC) Norway
Pursue recovery and damages through the Small Claims Procedure
File for additional damages, court costs, attorney fees, etc..

Please consider this notice a formal legal dispute and request for intervention by Avis Budget Group’s legal department. A prompt resolution would be in the best interests of all parties.