Aura have been wonderful from the beginning to the end. The staff, especially Nadine, who was our main contact, are so kind, caring and easy to talk to. Everything was explained, and we were informe... Zobacz więcej
Reakcja na opinię
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Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Zobacz więcej
Reakcja na opinię
The whole experience of making my own funeral arranevergements, was so easy by AURA,l was never uneasy or feard in anyway at all.They are going to do my will next Graham Hay
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Zobacz więcej
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Informacje dotyczące firmy
- Krematorium
- również w kategorii:
- Przedsiębiorca pogrzebowy
Napisane przez firmę
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Dane kontaktowe
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Zjednoczone Królestwo
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Doskonała
1 tys. recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Highly recommend
The staff member who assisted me with my purchase of a funeral plan through Aura Life was exceptionally helpful and seemed truly sincere. At no time did he pressure me and patiently answered any questions I had, making the entire process feel a lot easier than I had envisaged. I felt genuinely supported and reassured throughout our conversation. I highly recommend their services for anyone considering a funeral plan.
13 czerwca 2026
Odpowiedź od Aura
Hello Peter,
Thank you so much for taking the time to leave such a kind review. I'm delighted to hear that you felt supported and reassured throughout our conversation, and that I was able to make arranging your funeral plan feel easier than you expected.
Thank you also for your recommendation — it really means a lot.
Wishing you all the best,
Matthew
An extremely helpful and friendly team
An extremely helpful and friendly team. I am confident that my family will get all the help they need ehen the time comes.
11 czerwca 2026
Odpowiedź od Aura
Hello Cindy,
Thank you so much for your kind review. I'm really pleased to hear that you found our team helpful and friendly, and that we were able to give you confidence and peace of mind for the future.
Knowing that you feel reassured that your family will be supported when the time comes means a great deal to us.
Wishing you all the best,
Jimmy
The whole experience from the first…
The whole experience from the first time I phoned aura was five star and with there gidance was first class ,I would recommend aura to anybody
12 czerwca 2026
Odpowiedź od Aura
Hello Gwyn,
Thank you so much for taking the time to leave such a kind review. I'm delighted to hear that your experience with Aura was five-star from your very first call, and that my guidance helped make the process straightforward for you.
Thank you as well for recommending Aura to others, it really does mean a lot.
Wishing you all the best,
Matthew
Everything dealt with very efficiently.
4 czerwca 2026
Odpowiedź od Aura
Hello Elizabeth,
Thank you for taking the time to leave a review. I'm so pleased to hear that everything was dealt with efficiently and that you were happy with the service provided.
It was a pleasure to help, and your kind words are greatly appreciated.
Best wishes,
Matthew
You where all very helpfull without…
You where all very helpfull without doing the hard sell ,rowena was particularly good and sorted everything out calmly and effectively thank you ann 😃
10 czerwca 2026
Odpowiedź od Aura
Hello Ann,
Thank you so much for taking the time to leave this lovely review. It really means a lot to hear that you felt supported without any pressure. I’m so glad I could help get everything sorted for you calmly and smoothly.
Wishing you all the best,
Rowena
I can’t tell you how pleased I am
I can’t tell you how pleased I am with Aura and the care that Tracy has provided throughout the process.
All being new to me, Tracy explained every step with care and love. It’s clear to me that Tracy not only knows her business but actually cares about the people she is working with.
No pushy sales like other companies I spoke with, no upselling, just care and attention to what is going on now and compassion for the situation you’re in. I particularly liked how Tracy worked with me to understand how I felt and how I want to be dealt with.
If you’re looking for care, support and compassion then Aura is the place to start.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Aura
Hello,
Thank you so much for your kind words. It really means a lot to hear that you felt supported and cared for throughout the process. I'm so glad I was able to help explain each step and provide the guidance and reassurance you needed during such an important time.
Thank you for placing your trust in Aura and for recommending us to others. My thoughts are with you, and I wish you all the very best.
With warmest wishes,
Tracy
Discreet,patient & allowed to go at my…
Discreet,patient & allowed to go at my own tempo
8 czerwca 2026
Odpowiedź od Aura
Hello Jonathan,
Thank you so much for your kind review. I'm delighted to hear that you felt comfortable taking things at your own pace and that I was able to support you in a patient and discreet way throughout the process.
Wishing you all the very best,
Matthew
Helpful without being pushy
Helpful without being pushy, worked with both me and my father in law to set up. offered free will writing service if required. simple and quick to set up. happy to complete on a weekend when I could be with my father in law.
8 czerwca 2026
Odpowiedź od Aura
Hello Joy,
Thank you so much for taking the time to leave this lovely review. I'm so pleased I was able to help both you and your father-in-law find the right plan and make the process simple and straightforward. It was a pleasure to arrange everything at a time that worked for you, and I'm glad the flexibility was helpful.
Wishing you both all the very best,
Zoe
From the first call made to the return…
From the first call made to the return of the dudes ashes I felt safe in the knowledge everything was being done with compassion and kindness. Respect was shown constantly - I know I made the right choice with Aura
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Aura
Hello,
Thank you so much for taking the time to share your experience. It means a great deal to hear that you felt supported from your first call through to the return of your loved one's ashes.
I'm so glad that the compassion, kindness and respect shown by our team helped provide some reassurance during such a difficult time. Thank you for trusting Aura to look after your loved one.
With warmest wishes,
Aura Team
I've wanted to sort my funeral plan out…
I've wanted to sort my funeral plan out for a while, but didn't want any hassle. So I thought I'd try Aura, after reading loads of reviews from other funeral planners. Aura sent me the information I asked for, with no constant phone calls emails and the like. Hence I took out a plan 2years interest free. Many thanks Aura
30 maja 2026
Odpowiedź od Aura
Hello,
Thank you so much for your lovely review. I'm delighted to hear that you felt comfortable taking your time to make the right decision for you, without any pressure. We believe arranging a funeral plan should be straightforward and stress-free, so it's wonderful to know that was your experience with Aura.
Thank you for choosing us, and for your kind words.
Wishing you all the best,
Zoe
Odpowiedź od Aura
Hello Heather,
Thank you so much for taking the time to leave a review. I'm delighted to hear that setting up your funeral plan was so easy and straightforward.
We work hard to make the process as simple and stress-free as possible, so it's wonderful to know that was your experience.
Wishing you all the best,
Zoe
Purchasing a funeral plan
Clear information, very professional staff,not continually contacted by the company
30 maja 2026
Odpowiedź od Aura
Hello Eileen,
Thank you so much for your kind review. I'm delighted to hear that you found the information clear and the process straightforward. We want people to have the time and space to make the right decision for themselves, so I'm pleased you appreciated our approach.
Thank you for choosing Aura.
Wishing you all the best,
Rowena
Highly Recommend Aura
Really good ; very professionally , very caringly and very compassionately handled by Anne-Sophie .
I would hand a huge recommendation to Aura , I'll take this opportunity to thank them again
29 maja 2026
Odpowiedź od Aura
Hello Joe,
Thank you so much for your kind review and recommendation. It means a great deal to know that you felt cared for and supported throughout the process.
I'm so pleased I was able to help, and I'd like to thank you for choosing Aura and for taking the time to share your experience.
Wishing you all the best,
Anne-Sophie
I mistakenly gave a two star review by…
I mistakenly gave a two star review by accident. It should have been 5stars.They are patient,understanding,and caring Very professional and we would not like Aura to get a bad review due to our mistake.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Aura
Hello Janice,
Thank you so much for taking the time to update your review. We're very grateful for your kindness and for clarifying that the two-star rating was given by mistake.
It's wonderful to hear that you found our team patient, understanding, caring, and professional. Your feedback means a great deal to us, and we're so pleased that we could provide the support you needed.
Thank you again for choosing Aura.
Wishing you all the best,
The Aura Team
Very patient and professional
Very patient and professional. We made a error where we gave 2 stars. It should have been 5stars, having looked at a few Direct Funeral companies. Aura are streets ahead in customer service.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Aura
Hello Paul,
It's so lovely to read about your positive experience. Thank you for taking the time to leave a review. Wishing you all the best,
the team at Aura
Thorough explaining everything
The lady i spoke to was very thorough and explained everything I need to know
27 maja 2026
Odpowiedź od Aura
Hi Lorraine,
Thank you so much for taking the time to leave this positive review. Please take care,
Caoimhe
Quite a strange review
Quite a strange review. Buying services we will need but may never know how it went; whether it was good value or a con; a nightmare or a blessing at a time of stress. All one can review is the purchasing experience itself! So.....
After looking at many online funeral plans and comparing what was included/excluded, plan prices and costs of extras, and customer reviews, I contacted Aura by email with some initial queries and for a quotation. I could have rung but felt an unhurried email exchange gave me thinking time. After a few friendly exchanges I was fairly convinced, left it to gel, and finally signed up. Aura were not the apparent cheapest, but the package included all we were looking for where many charge extra.
All companies get a few poor reviews and you need to consider them. Arrangements that go wrong are very upsetting and people rightly feel aggrieved. Demand often occurs in holiday periods when statistically the need increases and the resources decrease. Cover will hopefully be better in the future as the industry is maturing.
I never felt pressured, all contact was on my terms and timescales. Advice was friendly, supportive, and professional. A well organised company who I trust to be similarly friendly, supportive, and professional when we next need them to deliver the service!
31 maja 2026
Odpowiedź od Aura
Andy,
What a thoughtful review, thank you. We love knowing that you were able to take your time, consider your options, and in the end, trust Aura with your arrangements. We will be here to chat, should any questions or concerns ever come up. Wishing you all the best, Zoe
Quality sevice
You get excellent quality service with Aura. They're very friendly and helpful and they do everything they can to make what is a difficult time made easier.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Aura
Hi, Andrew
Thank you for taking the time to leave this kind review. We will be here, should you need any further support. Wishing you all the best, the team at Aura
Professional,Caring,friendly and supportive
I cannot thank Aura enough for helping me make the right decisions regarding my funeral package. There was no hard sale and they were very caring and supportive throughout the process. I would definitely recommend them to friends and family.
30 maja 2026
Odpowiedź od Aura
Hello there,
Thank you for taking the time to leave this kind review. It was my pleasure to assist you, and I'm glad you felt supported throughout the process. Wishing you all the best, Matthew
Easy to obtain information
Easy to obtain information, everything explained about what will happen, copies of details sent for next of kin with details of what they will need to do
Good experience with the young lady with the phone call.
Would recommend
30 maja 2026
Odpowiedź od Aura
Hello Terry,
Thank you very much for leaving this lovely review. I'm happy to know you found the process easy and explained well. Wishing you all the best, Zoe
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