Aura Recenzje 

1481
•
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Aura have been wonderful from the beginning to the end. The staff, especially Nadine, who was our main contact, are so kind, caring and easy to talk to. Everything was explained, and we were informe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The whole experience of making my own funeral arranevergements, was so easy by AURA,l was never uneasy or feard in anyway at all.They are going to do my will next Graham Hay

Reakcja na opinię

Oceniono na 5 z 5

Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Krematorium
  2. również w kategorii:
  3. Przedsiębiorca pogrzebowy

Napisane przez firmę

Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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4,9

Wszystkie recenzje

(1481)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 477

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Oceniono na 5 z 5

The direct cremation funeral plan was…

The direct cremation funeral plan was the most suitable for my wife and I and the conditions and exclusions were clearly set out. The plans arrived promptly by post and were exactly as described with clear instructions on what to do in the event of either of our demise.
The plans were competitively priced and were purchased via 12 monthly interest-free payments

6 sierpnia 2026
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Odpowiedź od Aura

Dear Ashley,

Thank you so much for taking the time to leave such a thoughtful review. I’m really pleased that you and your wife found the plans clear and straightforward.

Wishing you both all the best,
Jimmy

Oceniono na 5 z 5

I was treated with nothing but kindness…

I was treated with nothing but kindness and sympathy by Aura following the recent death of my husband. They kept me informed as to what was happening when & where and what I could expect next. I have absolutely no hesitation in recommending their service.

16 lipca 2026
Opinia niezależna
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Odpowiedź od Aura

Hi Lorraine,
What a lovely review, thank you so much for taking the time to share your experience. We are wishing you all the best. Take care, The Aura Team

Oceniono na 5 z 5

I highly recommend this company

I highly recommend this company. Everything was explained clearly,and when my sister passed,everything was dealt with quickly, efficiently and with the upmost respect. The staff are just excellent , nothing toomuch trouble and every question answered very sympathetically, as i said i would mosthighly recommend
Aura Direct Cremation

26 czerwca 2026
Opinia niezależna
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Odpowiedź od Aura

Hi Alison,
Thank you so much for the lovely review. It means a lot to us that you felt respected and listened to. We appreciate you trusting us with something so important. Wishing you all the best, The Aura Team

Oceniono na 5 z 5

Honest, Caring and Professional Service

My husband had a number of brochures for me to look at and Aura was the 1st one i looked at by chance. I spoke with a very helpful and friendly American guy who gave me all the info i needed. Because of that i didnt bother looking at any others. As my husband was terminal and only had a couple of weeks to live i was recommended to just call when needed rather than get a pre-paid funeral. This was cheaper and made much more sense. The kindness and honesty was much appreciated. The overall service was brilliant as the staff were caring and professional from start to finish. I really cant praise them enough except to say i will be getting my pre-paid funeral with Aura.

14 lipca 2026
Opinia niezależna
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Odpowiedź od Aura

Hi there,
Thank you so much for these kind and thoughtful words. It truly means the world to us that you trusted Aura with such an important decision. We will always be here, should you need anything, or if you just want a chat. All the best, Matthew

Oceniono na 5 z 5

Everything was explained in full with…

Everything was explained in full with all questions answered in detail. There was no pressure from anyone and it made our decision very easy.We are confident our wishes will be carried out with care and respect from this professional family run company.

1 sierpnia 2025
Opinia niezależna
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Odpowiedź od Aura

Hello,

Thank you so much for taking the time to leave such a lovely review. It means a great deal to know that you feel confident in your decision and trust us to carry out your wishes with care and respect. Thank you for choosing Aura.

Wishing you all the best,
The Aura Team

Oceniono na 5 z 5

1st Class AURA

Can't praise AURA enough, no pressure selling , very friendly and helpful staff plus £50 discount too..both my wife and I purchased plans and you can't put a price on our peace of mind knowing our family will not have the bother of organising funerals....Very very happy.

27 czerwca 2026
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Odpowiedź od Aura

Hello Barry,
Thank you very much for taking the time to leave this kind review.
I'm so glad to know that you feel some peace of mind, now. We will be here, should you have any questions. Wishing you all the best,
Matthew

Oceniono na 5 z 5

Simple & straightfirward

My plan was so simple & straightfirward to set up with a lovely friendly member if staff, who was extremely patient with me as I had to take a bit of time before I could call due to unforseen probs but were pushing very gently to try to call before price increase, which I emwas very grateful for. I & my family now have peace of mind knowing everything is in place when the time comes & they can say goodbye in their own way in their own time

30 czerwca 2026
Opinia niezależna
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Odpowiedź od Aura

Hello BM,
Thanks so much for taking the time to leave this thoughtful review. We so appreciate you placing your trust with us. Wishing you all the best,
The Aura Team

Oceniono na 5 z 5

Amaizing services

Amaizing services! Very kind and helpfull

1 czerwca 2026
Opinia niezależna
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Odpowiedź od Aura

Hello,

Thank you so much for your kind review. I'm so pleased to hear that you found our service kind and helpful. It was a pleasure to assist you, and your lovely feedback really means a lot.

Wishing you all the best,
Aura Team

Oceniono na 5 z 5

Very helpful and understanding in what…

Very helpful and understanding in what me and my husband needed for our funeral care and helped us to guarantee what we want at the moment when we need you most very much appreciated

17 czerwca 2026
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Odpowiedź od Aura

Hello Janice,

Thank you so much for taking the time to leave such a kind review. I'm so glad I could help you and your husband find the funeral plan that feels right for you both, and that you felt listened to and supported throughout the process.

It means a lot to know that we could help give you peace of mind for the future. Thank you again for your lovely words.

Wishing you both all the best,
Roddy

Oceniono na 5 z 5

Easy forms to fill in and…

Easy forms to fill in and straightforward talk on the phone

14 czerwca 2026
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Odpowiedź od Aura

John,
Thank you for leaving this kind review. I'm glad to know you found the process straightforward. All the very best, Anne-Sophie

Oceniono na 5 z 5

This is the 2nd plan I have bought…

This is the 2nd plan I have bought (husbands and mine) and the chap on phone was very open and clear about what I was buying on both occasions. No hard sell, no pressure.
The receipt for payment came through while I was on the phone, the digital documents within a few hours and the paperwork arrived after 2 days both times.
The 'what to do in the event of death' section is easy to read so hopefully whoever has to deal with it will have as little stress as possible.
I feel relieved that this is done and out of the way now.

12 czerwca 2026
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Odpowiedź od Aura

Tina,
What a lovely review, thank you! I'm happy to know you feel relieved. We will be here, should you ever need to chat. All the best, Roddy

Oceniono na 5 z 5

The person i spoke to was very polite

The person i spoke to was very polite, explained everything i asked. I now have no worries its now all sorted

11 czerwca 2026
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Odpowiedź od Aura

Hi Christine,
We appreciate you taking the time to leave this positive review. We're so glad you now are free of worry. All the best, Matthew

Oceniono na 5 z 5

I had been looking for a funeral plan…

I had been looking for a funeral plan for sometime and my neighbours recommended Aura . The pack was very informative and the gentleman on the telephone very helpful and empathetic. I particularly liked the fact I could pay monthly with no interest charge . A £50 gift voucher both for my neighbour and myself sealed the deal .

10 czerwca 2026
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Odpowiedź od Aura

Heather,
Thank you for taking the time to leave this lovely review. It's heartwarming to know your neighbours recommended Aura, and that you found our interactions helpful and empathetic. We will be here, should you ever need to chat. All the best, Roddy

Oceniono na 5 z 5

Very friendly and helpful staff…

Very friendly and helpful staff excellent, very pleased, and very professional

17 czerwca 2026
Opinia niezależna
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Odpowiedź od Aura

Hello Philip,
Thank you so much for this thoughtful review. Wishing you all the best, the team at Aura

Oceniono na 5 z 5

Great service

The gentleman that dealt with the arrangements for mine and my husbands funeral plan. He told me he is called Matt the American Guy, he is a very likeable man and couldn't help us enough. He explained everything very well and we had a joke about it all, he helped put me at ease, after all funerals aren't nice thing to discuss. I would recommend him and Aura Life Ltd to everyone.

5 czerwca 2026
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Odpowiedź od Aura

Hello Dawn,

Thank you so much for your lovely review. It really made me smile! I'm so pleased that I was able to help you and your husband feel at ease while discussing something that can be difficult to think about.

Thank you for your kind words and for recommending both me and Aura. It was a pleasure to help you get everything arranged.

Wishing you both all the very best,

Matthew ("the American guy!")

Oceniono na 5 z 5
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Odpowiedź od Aura

Hello Lesley,

Thank you so much for taking the time to leave a review. Making things simple and straightforward is exactly what we aim for.

Wishing you all the best,

Matthew

Oceniono na 5 z 5

Very professional freindly and…

Very professional freindly and informative , guiding me through an area nobody really wants to deal with, but they had all the answers to the questions i wanted to ask ! Would fully recommend !

14 czerwca 2026
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Odpowiedź od Aura

Hello Andy,

Thank you so much for your kind review. I'm very pleased to hear that you found the service professional, friendly and informative. Thank you as well for your recommendation — it really means a lot.

Wishing you all the best,

Jimmy

Oceniono na 5 z 5

Very professional service

We found Aura staff to be very professional to deal with. Jimmy explained the plan very clearly and answered our questions. Made the process simple for us. Would recommend this company.

13 czerwca 2026
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Odpowiedź od Aura

Hello,

Thank you so much for taking the time to leave this kind review. I'm so pleased to hear that you found the process simple and that I was able to explain everything clearly.

Thank you as well for your recommendation — it really means a lot to us.

Wishing you all the best,

Jimmy

Oceniono na 5 z 5

Fair and transparent company

Great company. Made it easy to make my decision, with absolutely no pressure. The literature they sent is reassuring, and the cost, plus that you can cancel with a full refund at any time. It seemed the right choice, having 'shopped around' for a similar service, before deciding.

13 czerwca 2026
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Odpowiedź od Aura

Hello Angela,

Thank you so much for your lovely review. I'm delighted to hear that you found the information reassuring and that you felt able to make your decision without any pressure.

It means a lot that, after comparing different providers, you felt Aura was the right choice for you.

Wishing you all the best,

Roddy

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