Aura have been wonderful from the beginning to the end. The staff, especially Nadine, who was our main contact, are so kind, caring and easy to talk to. Everything was explained, and we were informe... Zobacz więcej
Reakcja na opinię
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Aura have been wonderful from the beginning to the end. The staff, especially Nadine, who was our main contact, are so kind, caring and easy to talk to. Everything was explained, and we were informe... Zobacz więcej
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Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Zobacz więcej
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The whole experience of making my own funeral arranevergements, was so easy by AURA,l was never uneasy or feard in anyway at all.They are going to do my will next Graham Hay
Reakcja na opinię
Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Zobacz więcej
Reakcja na opinię
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The direct cremation funeral plan was the most suitable for my wife and I and the conditions and exclusions were clearly set out. The plans arrived promptly by post and were exactly as described with clear instructions on what to do in the event of either of our demise.
The plans were competitively priced and were purchased via 12 monthly interest-free payments

Odpowiedź od Aura
I was treated with nothing but kindness and sympathy by Aura following the recent death of my husband. They kept me informed as to what was happening when & where and what I could expect next. I have absolutely no hesitation in recommending their service.

Odpowiedź od Aura
I highly recommend this company. Everything was explained clearly,and when my sister passed,everything was dealt with quickly, efficiently and with the upmost respect. The staff are just excellent , nothing toomuch trouble and every question answered very sympathetically, as i said i would mosthighly recommend
Aura Direct Cremation

Odpowiedź od Aura
My husband had a number of brochures for me to look at and Aura was the 1st one i looked at by chance. I spoke with a very helpful and friendly American guy who gave me all the info i needed. Because of that i didnt bother looking at any others. As my husband was terminal and only had a couple of weeks to live i was recommended to just call when needed rather than get a pre-paid funeral. This was cheaper and made much more sense. The kindness and honesty was much appreciated. The overall service was brilliant as the staff were caring and professional from start to finish. I really cant praise them enough except to say i will be getting my pre-paid funeral with Aura.

Odpowiedź od Aura
Everything was explained in full with all questions answered in detail. There was no pressure from anyone and it made our decision very easy.We are confident our wishes will be carried out with care and respect from this professional family run company.

Odpowiedź od Aura
Can't praise AURA enough, no pressure selling , very friendly and helpful staff plus £50 discount too..both my wife and I purchased plans and you can't put a price on our peace of mind knowing our family will not have the bother of organising funerals....Very very happy.

Odpowiedź od Aura
My plan was so simple & straightfirward to set up with a lovely friendly member if staff, who was extremely patient with me as I had to take a bit of time before I could call due to unforseen probs but were pushing very gently to try to call before price increase, which I emwas very grateful for. I & my family now have peace of mind knowing everything is in place when the time comes & they can say goodbye in their own way in their own time

Odpowiedź od Aura

Odpowiedź od Aura
Very helpful and understanding in what me and my husband needed for our funeral care and helped us to guarantee what we want at the moment when we need you most very much appreciated

Odpowiedź od Aura
Easy forms to fill in and straightforward talk on the phone

Odpowiedź od Aura
This is the 2nd plan I have bought (husbands and mine) and the chap on phone was very open and clear about what I was buying on both occasions. No hard sell, no pressure.
The receipt for payment came through while I was on the phone, the digital documents within a few hours and the paperwork arrived after 2 days both times.
The 'what to do in the event of death' section is easy to read so hopefully whoever has to deal with it will have as little stress as possible.
I feel relieved that this is done and out of the way now.

Odpowiedź od Aura
The person i spoke to was very polite, explained everything i asked. I now have no worries its now all sorted

Odpowiedź od Aura
I had been looking for a funeral plan for sometime and my neighbours recommended Aura . The pack was very informative and the gentleman on the telephone very helpful and empathetic. I particularly liked the fact I could pay monthly with no interest charge . A £50 gift voucher both for my neighbour and myself sealed the deal .

Odpowiedź od Aura
Very friendly and helpful staff excellent, very pleased, and very professional

Odpowiedź od Aura
The gentleman that dealt with the arrangements for mine and my husbands funeral plan. He told me he is called Matt the American Guy, he is a very likeable man and couldn't help us enough. He explained everything very well and we had a joke about it all, he helped put me at ease, after all funerals aren't nice thing to discuss. I would recommend him and Aura Life Ltd to everyone.

Odpowiedź od Aura
Very professional freindly and informative , guiding me through an area nobody really wants to deal with, but they had all the answers to the questions i wanted to ask ! Would fully recommend !

Odpowiedź od Aura
We found Aura staff to be very professional to deal with. Jimmy explained the plan very clearly and answered our questions. Made the process simple for us. Would recommend this company.

Odpowiedź od Aura
Great company. Made it easy to make my decision, with absolutely no pressure. The literature they sent is reassuring, and the cost, plus that you can cancel with a full refund at any time. It seemed the right choice, having 'shopped around' for a similar service, before deciding.

Odpowiedź od Aura
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