Aura have been wonderful from the beginning to the end. The staff, especially Nadine, who was our main contact, are so kind, caring and easy to talk to. Everything was explained, and we were informe... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Zobacz więcej
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The whole experience of making my own funeral arranevergements, was so easy by AURA,l was never uneasy or feard in anyway at all.They are going to do my will next Graham Hay
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Zobacz więcej
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Informacje dotyczące firmy
- Krematorium
- również w kategorii:
- Przedsiębiorca pogrzebowy
Napisane przez firmę
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Dane kontaktowe
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Zjednoczone Królestwo
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful with all that was needed to…
Helpful with all that was needed to make it a painless venture, very pleased 😄
1 września 2026
Odpowiedź od Aura
Hello Adrian,
Thank you very much for taking the time to leave this positive review. Wishing you all the best, Matthew
Preferred the fact that aura dont…
Preferred the fact that aura dont advertise so forcefully as other similar companys. Also no great long forms to fill in, easy to talk through the details,
25 sierpnia 2026
Odpowiedź od Aura
Diane,
Thank you for the kind words, and for leaving a review. Please take care, Zoe
All explained very clearly provided…
All explained very clearly provided everything we required
28 sierpnia 2026
Odpowiedź od Aura
Hello Michael,
Thanks very much for taking the time to leave this kind review. Wishing you all the best, Anne-Sophie
The young Lady who delt with me was so…
The young Lady who delt with me was so helpful , not at all pushy, she listened to my concerns and needs, send me details and followed up a few day's later at my request.
So l had plenty of time to read through everything at my own pace, unlike another Company l phonned before you who just wanted to hard sell me.
And your price and what you offer is unbeatable.
28 sierpnia 2026
Odpowiedź od Aura
Hello Keith,
Thank you so much for taking the time to leave this lovely review. We will always be here, should any questions or concerns come up. All the best, Rowena
No Fuss - as wanted.
My husband wanted a “No Fuss” cremation, I chose “Aura” who did exactly that.
He was collected from the Care Home and taken to Aura’s Rest Home where he was looked after.
I was kept informed by an “Angel” every step of the way which was very reassuring.
The “Angels” were very professional as well as being very kind and considerate - something much needed at a time like this.
A little while after the cremation my husbands ashes were returned to me.
The ashes were hand delivered by a very smartly dressed lady who was professional and kind.
I was very happy with the way “Aura” took care of everything after my initial phone call and have registered myself with them knowing myself and my family will be looked after without a fuss but with kindness and consideration.
22 maja 2026
Opinia niezależna
Odpowiedź od Aura
Hello Shirley,
Thanks so much for this lovely review, it really means a lot to know you felt reassured and taken care of. That's exactly our intention. If you need anything, we will be here. Wishing you all the best, the team at Aura
Very helpful and listened to our needs
21 sierpnia 2026
Odpowiedź od Aura
Hello Dennis,
Thank you for your kind review. I’m so glad we could listen to what was important to you and help you find the right plan for your needs.
Wishing you all the best,
Jimmy
Arranging Funeral Plans
It was very easy to arrange and the lady who helped me was excellent very informative and very caring and friendly and made the whole experience of arranging our funeral plans to save our family to have to do them. If you are thinking of arranging a funeral plans they are excellent and couldn’t be more helpful.
28 sierpnia 2026
Odpowiedź od Aura
Hello Linda,
Thank you so much for your lovely review and recommendation. I’m really glad I could make arranging your funeral plans feel easy and comfortable, and help you get everything sorted for your family.
Wishing you all the best,
Anne-Sophie
The man i spoke to went
The man i spoke to went. Through the brochure with me and explained every step
27 sierpnia 2026
Odpowiedź od Aura
Hello,
Thank you for your kind review. I’m so glad we could take the time to go through everything with you and make sure each step was clearly explained.
Wishing you all the best,
Roddy
They were very patient on a very…
They were very patient on a very sensitive subject
20 sierpnia 2026
Odpowiedź od Aura
Hello Anne,
Thank you so much for your kind review. I’m really glad you felt comfortable and that we could give you the time and patience needed when discussing such a sensitive subject.
Wishing you all the best,
Jimmy
Absolutely put at my ease
Absolutely put at my ease. The price is very good. The man on the telephone explained everything.
26 sierpnia 2026
Odpowiedź od Aura
Hello Janet,
Thank you so much for your kind review. I’m really glad we could put you at ease and explain everything clearly, and that you’re happy with the price of your plan.
Wishing you all the best,
Roddy
Very caring and helpful great service…
Very caring and helpful great service and understanding people, thank you highly recommend.
19 sierpnia 2026
Odpowiedź od Aura
Hello,
Thank you so much for your kind words and recommendation. I’m really glad you felt cared for and supported by our team, and that we could make things a little easier for you.
Wishing you all the best,
Zoe
The signing up procedure was easy and…
The signing up procedure was easy and the staff were friendly and helpful.
I cannot review the final outcome for obvious reasons 😁
18 sierpnia 2026
Odpowiedź od Aura
Hello,
Thank you so much for your kind review. I’m really glad you found the process easy and our team friendly and helpful. And yes, we completely understand about the final outcome!
Wishing you all the best,
Amy
Sympathetic attention to detail
Sympathetic attention to detail, excellent prompt service
14 sierpnia 2026
Odpowiedź od Aura
Hello Elizabeth,
Thank you so much for your kind review. I’m really glad I could support you and make sure everything was taken care of promptly and with care.
With warmest wishes,
Matthew
Very easy to follow guide easy to…
Very easy to follow guide easy to understand paper work and very nice people on the phone very helpful
6 sierpnia 2026
Odpowiedź od Aura
Hello Linda,
Thank you so much for your lovely review. I’m really pleased you found everything easy to follow and understand, and I’m glad I could be there to help along the way.
Wishing you all the best,
Jimmy
Flexibility
Felt comfortable with discussing this matter and was pleased to learn changes could be made at a later date.
6 sierpnia 2026
Odpowiedź od Aura
Hello Lorna,
Thank you so much for your kind review. I’m really glad you felt comfortable discussing your wishes with me and reassured knowing that you can make changes in the future.
Wishing you all the best,
Jimmy
Friendly helpful staff quick easy setup and efficient service
It was quick and easy to setup my funeral plan.The person was friendly and helpful the process was quick and easy.The paperwork arrived within 5 days excellent service.I needed to change bank details and again the person I spoke to was friendly helpful and checked to see if everything had been changed as requested.You will be notified monthly before a payment is taken if you chose this payment option.
3 kwietnia 2026
Odpowiedź od Aura
Hello Paul,
Thank you so much for your lovely review. I’m really glad I could make setting up your funeral plan simple and straightforward, and that everything was sorted quickly for you. It was a pleasure to help.
Wishing you all the best,
Jimmy
Caring
Easy no pressure company, had a few chats on the phone with Sophie, she was very helpful.
Can ring anytime, if you need advice.
Haven't had to use plan yet (otherwise wouldn't be writing this) but genuinely feel that aura will do the right thing for us.
15 sierpnia 2026
Odpowiedź od Aura
Hello Martin,
Thank you so much for your kind review. I’m really glad our chats have helped you feel comfortable and confident in choosing Aura. Please know I’m always here if you have any questions or need any advice.
Wishing you all the best,
Anne-Sophie
Aura were so kind and professional a…
Aura were so kind and professional a very caring lady called Nadine looked after my arrangements for Tony, and even followed up to see if we were okay after the funeral very pleased with the service we were provided definitely recommend Aura very kind and professional.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Aura
Nicky,
We so appreciate this kind review, thank you for trusting us with something so sensitive and important. It was truly our honour to assist you. Wishing you all the very best, Nadine
Aura.life Funeral plans organised with care, compassion, professional with no pressure, hassling with emails/calls etc.
We have researched different funeral plans with other companies as felt it was time to put in place our plan after making our decision on the type of funeral we both wanted. We decided Aura.life came out on top and offered a very competitive price for both of us with everything we require. We liked the fact this company sent us through information, were not pushy, no hassling us with emails/phone calls etc, and left us to decide when we were ready to organise it. Other peoples positive reviews helped us decide this was the right company for us. After speaking to Jimmy who explained everything in detail in a professional, caring, polite manner, we have arranged our funeral plans, paying interest free over a 24 month period. We have every trust in Aura.life that when our time comes they will take care of our cremation in a caring compassionate manner. Thank you to the team at Aura.life.
4 sierpnia 2026
Odpowiedź od Aura
Hi Lesley,
What a lovely and thoughtful review, thank you. I'm so glad to know that you felt everything was explained to you in detail and in a professional, caring manner. We will always be here, should you need any additional support or if any questions come up in the future. Wishing you all the best, Jimmy
Odpowiedź od Aura
Hello Jacqueline,
Thank you so much for your kind review. I’m really pleased you found our pricing good and the whole process straightforward and pressure-free.
Wishing you all the best,
Jimmy
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