Aura have been wonderful from the beginning to the end. The staff, especially Nadine, who was our main contact, are so kind, caring and easy to talk to. Everything was explained, and we were informe... Zobacz więcej
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Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Zobacz więcej
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The whole experience of making my own funeral arranevergements, was so easy by AURA,l was never uneasy or feard in anyway at all.They are going to do my will next Graham Hay
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Zobacz więcej
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Informacje dotyczące firmy
- Krematorium
- również w kategorii:
- Przedsiębiorca pogrzebowy
Napisane przez firmę
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Dane kontaktowe
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Zjednoczone Królestwo
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good experience with friendly company.…
Everything carefully and sympathetically explained and never rushed.
2 września 2026
Odpowiedź od Aura
Hello Peter,
Thank you so much for your kind review. I’m really glad you felt everything was explained clearly and sensitively, and that you never felt rushed.
Wishing you all the best,
Roddy
Just asked for information
Just asked for information, brochure was sent to me given time to read it and then make arrangement for a convenient time to take a phone call. Matthew called me at the arranged time had a pleasant talk through the plan no pressure or time limit and I decided to go ahead with the plan. All the information etc was delivered within 48hours. All done over the phone with no pushyness or pressure at all
9 września 2026
Odpowiedź od Aura
Hello Robert,
Thank you so much for taking the time to leave this lovely review. I’m really pleased you felt able to take everything at your own pace, without any pressure. It was a pleasure talking you through the plan and helping you get everything arranged.
Wishing you all the best,
Matthew
A compassionate and professional…
A compassionate and professional Service ..
I spoke to Jimmy from Aura last week on the telephone .
He was so kind gentle and knowledgeable .. funerals are not easy to talk about and i was nervous about trying to arrange my own funeral … jimmy gave me clear options which I was easily able to follow and he immediately followed up with a comprehensible e mail detailing all we had talked about.
I cannot thank him enough . The Aura brochure was also clear and precise and gave the facts and figures totally transparently .
I am so impressed with this company Thank you Jimmy for your attention and it was a joy chatting to you ..
Well done Aura and well done Jimmy
9 września 2026
Opinia niezależna
Odpowiedź od Aura
Hello,
Thank you so much for such a lovely review, it really means a lot to me. I’m so glad I could help put you at ease and make talking through your funeral wishes feel clear and comfortable. It was a real pleasure chatting with you too, and I’m pleased you found everything from Aura clear and transparent.
Wishing you all the very best,
Jimmy
The process was simple and calm and I…
The process was simple and calm and I spoke with Jimmy who helped explain the options.
9 września 2026
Odpowiedź od Aura
Hello,
Thank you so much for your kind review. I’m really glad I could make the process feel simple and calm, and help you understand the options available.
Wishing you all the best,
Jimmy
The service that we received was…
The service that we received was exceptional. The aurora angels showed compassion, care and dignity throughout. We were kept informed throughout the whole process and when my dad’s ashes were returned home the gentleman was very smart and professional.
I cannot fault this company and would recommend them to anyone.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Aura
Dear Sandra,
Thank you so much for your kind words and recommendation. It was a privilege to support you and your family and to look after your dad with the care and dignity he deserved. I’m so pleased you felt supported and kept informed throughout.
My thoughts are with you and your family.
With warmest wishes,
Rowena
My enquiry was dealt with efficiently…
My enquiry was dealt with efficiently and with dignity. The application was easy and equally efficiently. Confirmation was prompt and comprehensive. I am extremely pleased with my dealings with Aura and am pleased to give a recommendation
25 sierpnia 2026
Odpowiedź od Aura
Hello Bernard,
Thank you so much for your kind review and recommendation. I’m really pleased to hear that you found the whole process straightforward and efficient, and that you felt well looked after throughout.
Wishing you all the best,
Matthew
Purchased 2 Funeral Plans
Prior to choosing Aura we read their reviews, all positive. So we sent an email to obtain a quote. We were contacted by a representative of Aura who went through all our requirements and needs. She was extremely thorough and no hard sell, which we liked. So we made our choice and purchased 2 plans. Can highly recommend this family firm and award them 10 out of 10.
3 września 2026
Odpowiedź od Aura
Hello Diane,
Thank you so much for your lovely review and recommendation. I’m really pleased you felt comfortable and under no pressure while we talked through your options, and that we could help you find the right plans for you both. Your 10 out of 10 means a lot to us!
Wishing you both all the best,
Rowena
Very helpful and the process was…
Very helpful and the process was without complication
6 września 2026
Odpowiedź od Aura
Hello John,
Thank you so much for your kind review. I’m really glad I could help and that you found the whole process straightforward and uncomplicated.
Wishing you all the best,
Rowena
Customer service is good
Customer service is good. Would recommend the company on the basis of their helpfulness but can't comment on the service as it's not been used yet
26 sierpnia 2026
Odpowiedź od Aura
Hello Frances,
Thank you for your kind review and for recommending Aura. I’m so pleased you found our team helpful and that you’ve had a positive experience with us so far.
Wishing you all the best,
Anne-Sophie
Aura treated me with respect.
Aura helped me decide what service I thought was best for me without putting any pressure on me to decide. The people were very polite and respectful and treated me with upmost compassion. I would definitely recommend them with an easy 5 star rating.
5 września 2026
Odpowiedź od Aura
Hello Yvonne,
Thank you so much for your lovely review and recommendation. I’m really pleased you felt supported and respected while making the decision that was right for you. It means a lot to know you had such a positive experience with Aura.
Wishing you all the best,
Jimmy
Not as naggy as other companies
Not as naggy as other companies, but still sends out gentle reminders. Process all straightforward.
29 sierpnia 2026
Odpowiedź od Aura
Hello Avis,
Thank you for your kind review. I’m really glad you found the process straightforward and that our reminders felt helpful without putting any pressure on you.
Wishing you all the best,
Roddy
The easy way to go. 😄
Very easy to talk sales representative, very pleasant understanding, and generally helpful with good sensible suggestions. Not felt pressured into buying a plan, even though you realise your being sold a plan. The plan itself is straightforward ,simple and inclusive, and very well explained to you during the sales interview, suited my needs and wishes really well, if you require just a simple, basic known attendance funeral I can highly recommend this company. With regards to sales technique and set up and value for money.
5 września 2026
Odpowiedź od Aura
Hello John,
Thank you so much for your thoughtful review and recommendation. I’m really pleased you felt comfortable and never under any pressure, and that I could help you find a plan that suited your needs and wishes.
Wishing you all the best,
Matthew
So simple to set up.
So simple, informative and prompt response to our queries…feeling very content and confident about the future, it’s good to have someone holding your hand through what will be a painful and life-changing experience.
28 sierpnia 2026
Odpowiedź od Aura
Hello Jeanette,
Thank you so much for your kind words. I’m really glad we could make everything feel simple and clear, and that you now feel confident and reassured about the future. It’s been a pleasure to support you through the process.
Wishing you all the best,
Jimmy
The guy I spoke to was friendly and…
The guy I spoke to was friendly and polite and he didn't pressure me, he gave me all the information that I needed to know. I'm so glad I picked Aura, I feel like I've got peace of mind also the price was good. Would recommend.
3 września 2026
Odpowiedź od Aura
Josephine,
Thank you for these kind words. I'm so glad to know you're able to feel some peace of mind knowing it's all sorted. Please get in touch if any questions come up, we'll be here. All the best, Roddy
In the event of my death,I know my creation will be handled with dignity.
From the start of my phone call to yourselves,the staff were very polite and explained everything in detail.The price was very competitive.
2 września 2026
Odpowiedź od Aura
James,
Thank you for your positive review. It means a lot to us that you're confident you will be handled with dignity. We so appreciate you trusting us with such an important decision. Wishing you all the best, Jimmy
Everything was straight forward and all…
Everything was straight forward and all questions asked where clearly explained.
All timescales promised where achieved.
Staff are knowledgable and understanding.
26 sierpnia 2026
Odpowiedź od Aura
Hello Peter,
I'm so glad to know you felt the process was straight forward and clearly explained. We really appreciate the lovely review. All the best, Rowena
I’m very happy with the whole process…
I’m very happy with the whole process of booking with aura, From start to finish they answered my questions and have always spoken with kindness and compassion at a very difficult time.
I would recommend to anyone.
26 sierpnia 2026
Odpowiedź od Aura
Hello,
Thank you very much for these thoughtful words, and for trusting Aura with something so important. Please take care, Jimmy
No one pushing us to go with them
26 sierpnia 2026
Odpowiedź od Aura
Janet,
We so appreciate your positive review. All the best, Zoe
Had wonderful service from Matt who was…
Had wonderful service from Matt who was polite and respectful throughout x Had enquired with various plan suppliers and was inundated with calls and emails x Aura was respectful and extreemly helpful x best decision i have ever made x thoroughly recommend them xx
2 września 2026
Odpowiedź od Aura
Hello Michelle,
Thank you so much for these lovely words. I'm glad to know you were pleased with our service...thank you for placing your trust in us. Wishing you all the best, Matthew
Odpowiedź od Aura
Pamela,
Thank you for your lovely review. It was a pleasure to assist you. Please take care, Zoe
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