Americangrocer Recenzje 

78
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fast and efficient service. I use American grocery for all mu American goodies, and always will as they are the best for all things American. Thank you

Oceniono na 5 z 5

Have made multiple big purchases the past few months to keep my fix on american food after visiting the country this year.. everything has been really good value for money (past best before doesnt bot... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service. Ordered Piña colada mix , alcohol free. MUCH better price than Amazon (although postage bumped it up ...I don't pay for postage on Amazon). Arrived within 2 days. Much faste... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

They sold out of date food. When I complained, they admitted to deliberately selling out of date food and put the onus on the buyer to be beware. I will be getting a refund back from my credit card an... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep spożywczy dla smakoszy
  2. również w kategorii:
  3. Dostawca produktów spożywczych
  4. Importer
  5. Sklep osiedlowy
  6. Sklep spożywczy
  7. Sklep ze słodyczami

Napisane przez firmę

We are your one stop shop for all of your favourite American sweets, confectionery, sodas, and grocery. We work exclusively with many of our brands to provide our shoppers the latest and greatest offerings available stateside.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

78 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 11% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(78)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Reliable

I order from American Grocer every few months and they always meet expectations.

On one occasion, the courier dropped my package at the wrong building and it was returned to sender. They promptly refunded the full amount. On another, a bag of crisps popped in transit--my fault for ordering it with a load of canned goods! They refunded that with no quibbling, too.

Everything is shipped within a reasonable timeframe and I've found that anything with a short use-by date is clearly marked. I'd recommend them.

1 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great customer service

I originally received the incorrect order but customer services got back to me almost immediately. I received the correct items the next working day. Brilliant service.

31 października 2022
Opinia niezależna
Oceniono na 1 z 5

Placed an order of goods

Placed an order of goods, but when they arrived, I received the incorrect items, smaller weighted cheaper products. Naturally I e-mailed the company to get the matter resolved but my attempts go unanswered, a shame as the goods are so expensive!

10 września 2022
Opinia niezależna
Oceniono na 1 z 5

Vlasic Pickles

My experience with this company has been awful, I ordered Vlasic Pickles which said in the title when I bought them “best before the 5th of July 2022” which is less than one week away. I wasn’t expecting them to be bad as they where still in date by 1 week, but as soon as they arrived the pickles where mushy and discoloured. I’ve emailed them and the response I got was “we have mentioned the date in the title of the product” that wasn’t my problem my problem was that the pickles weren’t even edible as I had to depose of them. I’m extremely disappointed with this overall experience never again will I be ordering off this company! Such a waste of money.

30 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

So pleased to find !

So pleased to find this website after unreasonable price increases on Amazon. Order was swiftly dispatched and tracked delivery with Royal Mail, well packaged, great price and gratefully received. American Grocer will be my first port of call for a repeat order - thanks!

29 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great experience

I placed an order through American Grocer on Sunday evening and it arrived Tuesday morning - very impressed with the speedy delivery! All items were packed carefully and all were in date, the only item with a short shelf life was specified on the website. Very happy with my first experience and I will definitely order from them again!

29 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Do not buy from them, total con

Bough something from them and it is 5 months out of date..emailed and they said bought as seen...it never said on the ad it was out of date or I wouldn't have bought it...what a con...a total waste of money. Wouldn't recomend buying from them.

16 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent service and customer care

I have ordered from this company twice now. The goods have arrived promptly and well packaged. They contact you with regular email updates regarding delivery once your order is recieved. Aside from the excellent customer service, the website has a wide range of products that are not widely stocked in the UK. Will definitely be placing future orders.

4 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing products!

Fast delivery and great packaging. I was worried for the great value of the products that it would be terrible in other aspects but the delivery and products provided were exactly what was shown when I was purchasing. Will definitely be using this site again.

9 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Great communication and fast delivery

Ordered a variety of low calorie/zero sugar bbq sauces, dressings and mayonnaise. Got a call the next day as one item wasn’t in stock but a great alternative was suggested and they wanted to check that would be ok. Super happy with that service as some places just leave out the item and refund you but it’s good to be offered.

Order arrived super quick and extremely well packaged given the sensitive items inside, there was no risk of damage to the sauces with the level of protection in the parcel.

Prices are much better then other online sources (particularly for the Sweet baby rays zero sugar which was my primary reason for ordering)

Will have no hesitation in ordering again. Thanks to the team

12 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Before this week I hadn’t ordered from American Grocer. The prices seem very competitive and my order came very quickly with communication of delivery at every step of the way. Unfortunately on arrival the Graham crackers were all damaged and perhaps could have been better packaged. What I found refreshing was the speed and efficiency that my discrepancy was dealt with.My emails were answered quickly and I was refunded the cost which entered my bank account the next day….that’s quick. I will order from American grocer again and recommend

31 października 2021
Opinia niezależna
Oceniono na 5 z 5

Recommended

Got 24 pack of Fanta berry, had the cheapest prices around for it, quick delivery, Ordered Wednesday DPD tried to deliver the next day but I was in work, didnt expect to it be that fast but got them on the Friday to enjoy in the warm weather, lots of other great items at fair prices on there website too, will be back for sure

19 czerwca 2021
Opinia niezależna
Oceniono na 3 z 5

No reply for incorrect order

I am a pretty regular customer and I cannot say more good things about the speedy delivery’s and how well everything is wrapped when delivered but recently I received an order with the incorrect item .. I have been trying to contact them for almost a week now by Facebook and email and no reply .. I received a cheaper smaller item then what was originally ordered ... for that I am disappointed it’s not even the fact that the item was a mistake, it’s more the fact that no one even replied to me when apparently someone looked at my message via Facebook .. customer service is always number one in my book and I hopefully will not have to start looking for a new American goods supplier

3 czerwca 2021
Opinia niezależna
Logo Americangrocer

Odpowiedź od Americangrocer

Thank you for being a regular customer; we really appreciate your support. We’re very sorry to hear about the incorrect item in your order and, most importantly, about the delay in replying to your messages.

That’s not the level of service we aim to provide.
We can’t match this review to an order, so could you please share your order number with us? We’d like to investigate this straight away and make sure you receive the right resolution.

Customer service is very important to us, and we don’t want this experience to overshadow your previous positive ones.

Oceniono na 5 z 5

Very speedy shipping

Very speedy shipping, all products wrapped securely. Large selection of products.

14 kwietnia 2021
Opinia niezależna
Logo Americangrocer

Odpowiedź od Americangrocer

Thank you for your kind words! We’re glad to hear your order arrived quickly and securely, and that you enjoyed our wide selection. We look forward to sending you more soon!

Oceniono na 5 z 5

Great service and products

Great service and products
Found this company after rushing to get supplies for the Super Bowl. Ordered 10 o'clock on Tuesday, everything arrived Wednesday at 12, couldn't be happier. My only criticism is there is a lot of out of stock items, otherwise fully recommend.

3 lutego 2021
Opinia niezależna
Logo Americangrocer

Odpowiedź od Americangrocer

Thank you for your great review! We’re so pleased your Super Bowl supplies arrived in time and that you were happy with our service and products. We know some items go out of stock quickly, and we’re now much better at keeping our shelves full; your recommendation means a lot, and we look forward to serving you again soon.

Oceniono na 5 z 5

Great prices, friendly communications and speedy delivery

I have used the site on a few occasions to purchase Pop Tarts and other sweets, treats and cereals that my Kids came to love whilst we were on holiday in the States. Sadly, due to Corona-19 lockdown, trips to speciality shops is not so easy, so I found this store online. The selection is vast and delivery fees justified by the incredible delivery speed, an order placed on 19th January was delivered on the 21st January. Delivery was via DPD and fully tracked. On this occasion one of the items was slightly wrong, a quick email and the issue was resolved within an hour. I will happily recommend this site to any and all and will continue to use them going forward.

22 stycznia 2021
Opinia niezależna
Logo Americangrocer

Odpowiedź od Americangrocer

Thank you so much for your detailed review! We’re delighted to hear your family enjoyed favourites from the States and that our quick delivery helps bring a little taste of holiday back home. We’re also glad the small mix-up was resolved quickly; customer service is really important to us. Your recommendation means a lot, and we look forward to welcoming you back for more Pop Tarts and treats soon!

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