Alrehlat Recenzje 

Odpowiedź od Alrehlat

Zaktualizowano 29 lip 2025

Dear Firas Hamdan,

We’re truly sorry to hear about your experience and the delay in receiving your confirmation. This is certainly not the level of service we strive to provide.

To assist you as quickly as possible, could you please provide your booking number or the email address used during the purchase? This will help us locate your reservation and resolve the issue without further delay.

We appreciate your patience and look forward to resolving this promptly.

UPD 28/07
Thank you for providing the necessary identification details. We understand your concern and truly regret the delay.

Please be assured that we are currently working on issuing your tickets. You will receive an update from us via email shortly. We appreciate your patience and are doing our best to resolve this as quickly as possible.

UPD 29/07
We would like to inform you that your tickets have already been issued and sent to the buyer’s email address. Please kindly check your inbox, including the spam or promotions folder. Let us know if you need any further assistance — we're here to help!

Odpowiedź od Alrehlat

28 lip 2025

Dear Customer,

Thank you for reaching out. We're sorry to hear that you haven’t received your tickets yet after making the payment.

To assist you as quickly as possible, could you please provide your booking number or the email address used during the purchase? This will help us locate your reservation and resolve the issue without delay.

We look forward to your reply and are here to help.

Odpowiedź od Alrehlat

27 lip 2025

Thank you for your feedback, Saleh Abdulrahman! We're sorry to hear that the website was difficult to use, but we're very glad that our support team — especially Andriana Nosal — was able to assist you. We'll be sure to pass along your kind words to her!

Odpowiedź od Alrehlat

18 lip 2025

Dear Zineb Chaouitgv,

Thank you so much for your kind words! We’re delighted to hear that Sofia provided you with professional and friendly support. It’s wonderful to know that all your questions were answered promptly.

We truly appreciate your feedback and look forward to assisting you again in the future.

Odpowiedź od Alrehlat

17 lip 2025

Dear MoZe,

Thank you so much for your kind words! We’re delighted to hear that Iryna Ray was able to assist you diligently and provide the reassurance you needed for your booking. Your satisfaction is our top priority, and your feedback truly means a lot to us.

We'll make sure to pass your praise along to Iryna — she’ll be thrilled to hear it!

Odpowiedź od Alrehlat

Zaktualizowano 15 lip 2025

Dear Al Mutaz Bellah Ghanem,

Thank you for sharing your feedback. We truly regret that your experience with our customer service was disappointing — this is certainly not the level of service we aim to provide.

According to the information in our system, we have received your request for a ticket refund and successfully processed it. Today, your request has been transferred to our financial department for further handling. Please allow some time for the funds to be credited to the bank account used for the original payment.

We appreciate your patience and understanding. If you have any further questions or concerns, we remain at your disposal.

UPD 15/07
We would like to inform you that your request for a ticket refund was successfully processed and transferred to our financial department. The refund was made on July 14. Usually, the funds are credited to the buyer’s bank account within 1–3 business banking days.

If you do not see the funds credited after this period, we will be happy to provide you with a refund confirmation, which you can use to clarify the status of the transaction with your bank.

Should you need any further assistance, we’re here to help.

Odpowiedź od Alrehlat

14 lip 2025

Thank you very much for your kind feedback!

We’re glad to hear that Ms. Yuliana Hulieva was able to assist you professionally and efficiently. Your appreciation means a lot, and we’ll be sure to pass on your thanks to her.

If you need any further help in the future, don’t hesitate to reach out — we’re always here to support you.

Odpowiedź od Alrehlat

14 lip 2025

Dear Anas,

Thank you for taking the time to share your experience — we truly regret that you faced such frustration. Please accept our sincere apologies for the delay and lack of clarity in communication regarding your refund request.

We completely understand your disappointment, especially when the cancellation was initiated by the airline. We would like to clarify that the refund process in such cases depends on the airline’s internal procedures and approval timelines. Unfortunately, we cannot proceed with the refund until the airline authorizes it, which can sometimes take several weeks or even months, depending on their policy.

That said, we are committed to supporting you and ensuring transparency throughout the process. To allow us to review your case in detail and provide an accurate update, kindly share your booking number or the email address used during the purchase. Once identified, we will re-check the current status of your request and follow up accordingly.

Your feedback is extremely valuable, and we hope to restore your trust by resolving this matter as soon as possible.

Odpowiedź od Alrehlat

13 lip 2025

Dear Emam Shafin Hassan Chowdhury,

Please note that your reservation was cancelled because payment was not completed within the allotted time, and the status in our system is: "Cancelled. Payment time has expired."

If any amount was deducted from your account, it may have been a temporary authorization hold, which is automatically released by your bank. If the funds are not returned within a few business days, we recommend contacting your bank directly.

If your trip is still relevant, you can create a new reservation and complete the payment. Should you encounter any difficulties with your bank card, please contact your bank’s support service or reach out to our support team — we’ll be happy to assist you in completing your booking.

Odpowiedź od Alrehlat

12 lip 2025

Dear Hamed Hakim,

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.

To properly investigate your case and provide a detailed response, we kindly ask you to provide your booking number or the email address used for the purchase. This information will help us identify your reservation and verify the conditions applied to your ticket.

Please note that flexible ticket options and change conditions may vary depending on the airline’s specific fare rules. While we strive to present clear terms at the time of booking, any additional costs for changes are typically determined by the airline, not by our agency. However, we are committed to ensuring transparency and fairness in every case.

Once we receive your booking details, we’ll be happy to review the situation and offer further clarification or assistance.

Odpowiedź od Alrehlat

Zaktualizowano 12 lip 2025

Dear Ahmed Madi,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you faced, and we fully understand how frustrating and stressful this situation must have been — especially so close to your planned departure.

At the time of issuing your ticket, we unfortunately did not receive confirmation from the airline regarding the availability of free seats at the selected fare. This was beyond our control and, regrettably, forced us to cancel your reservation. We sincerely apologize for the inconvenience and short notice.

We understand your disappointment with the alternative flight offered and the delays in issuing the replacement ticket. This is not the experience we aim to provide, and we are reviewing this case internally to prevent similar issues in the future.

We would also like to confirm that a full refund has already been processed to the buyer’s bank account. If you require confirmation of the transaction or any further assistance, please do not hesitate to contact us — we’re here to help.

Your feedback is important and helps us improve our services. We truly regret the inconvenience caused and appreciate your patience and understanding.

Odpowiedź od Alrehlat

11 lip 2025

Dear Salem,

Thank you for sharing your experience with us. We sincerely regret that this situation has caused you frustration, and we appreciate the opportunity to address your concerns.

We have carefully reviewed your case. When the request to modify the departure date was submitted, it included only one passenger. Based on the information provided by the buyer at the time of the application, we processed the change accordingly.

We understand that this may not have matched your original intention, and we are sorry if there was any confusion regarding how to submit a change request for multiple passengers. Our team is always available to assist with clarifying procedures before any payment is made, and we encourage customers to double-check the details in their request forms to avoid such misunderstandings.

Please know that your feedback is very important to us. We take it seriously and will use it to improve the clarity of our services and communication going forward.

If you have any further questions or require documentation regarding the transaction, we remain at your disposal.

Odpowiedź od Alrehlat

11 lip 2025

شكرًا جزيلًا لك أ. تركي سعد الدوسري على تقييمك الرائع!

يسعدنا جدًا سماع أنك راضٍ عن تجربتك معنا. رضاك هو ما نسعى إليه دائمًا، ونأمل أن نستمر في تقديم خدمة تليق بتوقعاتك في كل مرة.

نتطلع لخدمتك مجددًا قريبًا!

Odpowiedź od Alrehlat

9 lip 2025

Dear Laszlo Ferku,

Thank you for your kind feedback! We're glad to hear that the assistance provided during the process was helpful and easy to follow. It’s great to know that everything was clear and smooth for you.

If you ever need support again, we’re here to help.

Odpowiedź od Alrehlat

7 lip 2025

Thank you, Muhammad!
We're glad to hear you were satisfied with the quick reservation and support. If you need any help in the future, we're always here for you!

Odpowiedź od Alrehlat

Zaktualizowano 7 lip 2025

Dear Lallu Shinu,

Thank you for sharing your feedback. We truly understand how frustrating and stressful this experience has been for you, especially when it comes to urgent travel plans.

Please accept our sincere apologies for the inconvenience caused. Your opinion is important to us, and we are genuinely concerned that this situation has arisen.

After reviewing your booking, we regret to inform you that at the time of issuing the tickets, we did not receive confirmation from the airline regarding the availability of free seats on the selected flight. Unfortunately, due to this, we were forced to cancel your reservation.

We have already returned the full amount you paid to the bank account used during the purchase. The funds should be credited back to your account shortly, depending on your bank's processing time.

We appreciate your understanding and hope to be able to serve you better in the future. Should you have any further questions or need assistance with a new booking, please don’t hesitate to reach out.

Odpowiedź od Alrehlat

5 lip 2025

Dear Robeel Ali,

Thank you for your message and for bringing your concern to our attention.

We’re happy to inform you that your tickets have been successfully issued and have already been sent to your email address. Please check your inbox (and spam/junk folder just in case) for the itinerary receipt with all flight details.

We truly appreciate your patience and understanding. If you have any further questions or need additional support, we’re here for you 24/7.

Wishing you a smooth and pleasant journey!

Odpowiedź od Alrehlat

5 lip 2025

Thank you, Ibrahim Naggi Zarifah, for your kind feedback!

We're glad to hear that you found our support helpful and friendly, and that we could assist you quickly. If you need anything else, don’t hesitate to reach out — we’re always here to help.

Safe travels!

Odpowiedź od Alrehlat

5 lip 2025

Thank you very much for your kind words, Khalid ALDossary!

We’re delighted to hear that Ms. Anhelina was able to support you and answer all your questions clearly. We truly appreciate your trust, and we hope your upcoming trip goes smoothly and meets all your expectations. If you need any further assistance, we're always here for you!

Odpowiedź od Alrehlat

Zaktualizowano 3 lip 2025

Dear Mr. Philipose,

Thank you for taking the time to share your experience. We are truly sorry for the stress and frustration this situation has caused you, and we fully understand how disappointing it must have been — especially when it impacted your travel plans so significantly.

Your feedback is very important to us. We have carefully reviewed your case and taken into account the inconvenience and financial losses you incurred. We deeply regret that you did not receive the level of service and support that you rightfully expected.

After internal review and in recognition of the difficulties you faced, we have decided to issue new tickets for your travel. The departure date and time have been coordinated and agreed with you over the phone, and we would like to highlight that the new tickets have been upgraded to Business Class as a gesture of goodwill.

We sincerely hope that this offer helps compensate for the trouble and distress you experienced.

Should you require anything further, we remain fully at your disposal. Also, we would greatly appreciate it if you could let us know whether the resolution has met your expectations — and, if you feel comfortable doing so, we kindly ask you to consider updating your review and sharing whether your concerns were fully addressed.

Thank you again for your patience and understanding.