نعم فعلاً أقولها وبدون مجاملة لقد وجدت تعاوناً كبيراً وفي غاية الروعة والإجابة على جميع الأسئلة والاستفسارات من موظفة خدمة العملاء السيدة Liliia Lrza لقد كانت في غاية الروعة شكراً جزيلاً
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أسوأ شركة، المبلغ لا تقبل من مدى لأن ليس عليها رسوم اضافية، أما الفيزا تطلب ٥٠ ريال زائد+ المعاملات الدولية أيضا يقطع، ما أدري هل الفيزا تفعل أم هذه الشركة. وخدمات الدعم كلها بالمبلغ ولا تردون مباش... Zobacz więcej
Reakcja na opinię
Was drawn to the website because of the noticeable price difference, clicked on it, all looked legit and the price was still the same. Payment was seamless and received my ticket 15mns later. Checked... Zobacz więcej
Reakcja na opinię
I booked two tickets, and they informed me that the booking confirmation could take up to 24 hours. It has now been more than 30 hours, and I still haven’t received anything. My travel date is gett... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
يُعد Alrehlat.com وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Alrehlat.com في رحلاتك – شريكك الموثوق في عالم السفر.
Dane kontaktowe
Jõe St. 3-302, 10151, Tallinn, Estonia
- +16466932589 +9668008501043 (Saudi Arabia)
- info@alrehlat.com
- alrehlat.com
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نعم فعلاً أقولها وبدون مجاملة لقد وجدت…
نعم فعلاً أقولها وبدون مجاملة لقد وجدت تعاوناً كبيراً وفي غاية الروعة والإجابة على جميع الأسئلة والاستفسارات من موظفة خدمة العملاء السيدة Liliia Lrza لقد كانت في غاية الروعة شكراً جزيلاً
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
شكرًا لك، نواف، على كلماتك الطيبة وتقييمك الرائع.
يسعدنا جدًا أن تجربتك مع فريق خدمة العملاء كانت إيجابية، وسنحرص بكل تأكيد على مشاركة إشادتك مع السيدة Liliia Lrza.
نقدّر ثقتك بنا، ونتطلع دائمًا إلى تقديم الدعم والخدمة بالمستوى الذي تستحقه.
نتمنى لك رحلات موفقة دائمًا.
Avis très négatif
Avis très négatif
Expérience catastrophique avec ce site de réservation de billets d’avion.
Le plus gros problème est l’absence totale de véritable service client. Lorsqu’on rencontre un problème, on échange uniquement avec une IA qui ne comprend absolument pas la demande. Malgré les explications et les précisions apportées, elle répète inlassablement les mêmes réponses, souvent complètement inadaptées à la situation.
Impossible d’obtenir une réponse personnalisée, impossible d’expliquer réellement son problème et surtout impossible de parler à un conseiller humain.
On a véritablement l’impression de tourner en rond : on pose une question, l’IA répond à côté, on reformule, et elle donne exactement la même réponse. C’est particulièrement inadmissible lorsqu’il s’agit de billets d’avion, de modifications ou de frais importants.
Un service client inexistant et une IA qui ne fait que réciter des réponses automatiques sans tenir compte des demandes du client.
Je déconseille fortement ce site. Pour ma part, je ne l’utiliserai plus et je recommande vivement de passer par un prestataire qui propose un véritable service client capable d’écouter et de résoudre les problèmes.
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Bonjour Jeanne Labory,
nous sommes sincèrement désolés que votre expérience avec notre service client vous ait laissé une impression aussi négative.
Après vérification, nous constatons que vos cartes d’embarquement ont bien été envoyées avec succès à votre adresse e-mail et que la prestation demandée a été effectuée.
Cela dit, nous comprenons que votre avis concerne avant tout la qualité de la communication avec notre assistance. Nous vous remercions donc d’avoir pris le temps de nous signaler ce problème.
Nous allons revoir l’historique complet de vos échanges afin de comprendre ce qui s’est passé, pourquoi les réponses apportées n’ont pas répondu correctement à vos demandes et à quel moment la communication n’a pas été à la hauteur de vos attentes.
Nous prenons ce retour au sérieux et allons vérifier en interne ce qui doit être amélioré.
Very Bad Experience
Very Bad Experience
Very bad experience. The amount charged to my card was different from the price shown in the booking. This was extremely disappointing and misleading. I expected to be charged the exact amount displayed at the time of booking
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Sahal,
We are sorry to hear about your experience and would like to look into what happened with the amount charged.
Please provide us with your booking reference so that we can review the booking details, including the price displayed and the amount charged, and provide you with a clear explanation.
UPD 23/08
Dear Sahal,
Thank you for providing the additional details that allowed us to identify your booking.
We are currently reviewing the information related to the amount charged and comparing it with the booking and payment records available in our system.
We kindly ask for a little time while we complete this verification. As soon as we have the results of our review, we will contact you with an update.
Thank you for your patience and cooperation.
I had a very disappointing experience…
UPDATE AFTER ALREHLAT'S RESPONSE:
Thank you for the clarification. However, your response does not change the reason for my review.
I contacted Alrehlat before departure because I genuinely needed to use the flexibility I had paid extra for. Despite purchasing the Flexible Ticket and Refund Guarantee, I ultimately received no practical financial benefit from these additional services and lost the full amount paid.
I understand that Alrehlat relies on its Terms and Conditions, and I am not denying that those terms exist. My review is intended to help other travelers understand the practical limitations of these paid add-ons before purchasing them.
I made several attempts to resolve this directly before posting my review, and I remain willing to update my rating if Alrehlat management provides a satisfactory resolution.
I had a very disappointing experience with Alrehlat.
I paid a total of 247.31 for my booking, including extra charges for services such as “Flexible Ticket” and “Refund Guarantee.” These additional services were one of the main reasons I chose to book through Alrehlat instead of another platform.
When I had an urgent personal situation before departure, I contacted their support team through multiple channels and tried to find a solution before the flight. Despite this, I was not able to get a practical solution that allowed me to benefit from the additional services I had paid for.
After several emails and follow-ups, I was repeatedly told that the ticket was non-refundable and that the additional services were subject to their Terms and Conditions. In the end, I lost the full amount paid.
My main issue is not simply that the airline ticket was non-refundable. My issue is that I paid extra specifically for flexibility and refund-related protection, yet when I actually needed those services, they did not provide the practical protection or flexibility I expected.
I contacted the company many times and tried to resolve the matter directly before sharing my experience publicly, but no satisfactory resolution was offered.
Based on my experience, I strongly recommend that anyone booking through Alrehlat carefully read every condition attached to services such as “Flexible Ticket” and “Refund Guarantee” before paying extra for them. The names of these services may create expectations that are very different from what the conditions actually provide.
I hope Alrehlat management reviews how these additional services are presented to customers and improves the way they handle cases like mine.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Mr. Mutaz Daoud,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
We understand your concerns regarding the additional services purchased with your booking and would like to clarify how these services work.
The Flexible Ticket service is intended to assist passengers who wish to change the date or time of their flight. The benefit of this service is that Alrehlat waives its own service fee for one eligible voluntary flight change. However, airline fare rules still apply. This means that if the airline requires a fare difference or a change penalty, these amounts remain payable by the passenger.
According to our records, we processed your change requests and provided the available rebooking options together with the corresponding amounts required by the airline. Unfortunately, the requested payments were not completed within the validity period of those offers. As airline rebooking quotations are time-sensitive, once the payment deadline expires, the quotation automatically becomes invalid and the request cannot be finalized.
Regarding the Refund Guarantee service, it is important to clarify that this service is not a "cancel for any reason" product. It applies only in the specific situations described in its Terms and Conditions, such as eligible documented medical circumstances and other covered events. Since your request was submitted as a voluntary cancellation due to personal circumstances, it did not fall within the scope of the Refund Guarantee. Therefore, your refund request had to be processed according to the airline's fare rules, under which the ticket was non-refundable.
Thank you again for sharing your opinion.
نريد خيارات اكثر
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
عزيزي العميل،
شكرًا لملاحظتك. نود أن نفهم طلبك بشكل أفضل ومساعدتك.
يرجى توضيح الخيارات التي ترغب في توفرها. وإذا كان طلبك يتعلق بحجز موجود وترغب في إضافة أو تغيير أي شيء فيه، يرجى تزويدنا برقم الحجز حتى نتمكن من التحقق من التفاصيل.
Price difference
Was drawn to the website because of the noticeable price difference, clicked on it, all looked legit and the price was still the same. Payment was seamless and received my ticket 15mns later. Checked on the airline website and my booking was indeed confirmed so yeah so far excellent website and communication
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Salam Amar,
Thank you very much for sharing your experience!
We are delighted to hear that you found a competitive price, that the payment process was smooth, and that your ticket was issued within just 15 minutes. It is especially great to know that you were able to verify the booking directly on the airline’s website and everything was confirmed correctly.
We truly appreciate your trust and positive feedback, and we hope to assist you again with your future travels.
Smooth booking and great price
The booking process was smooth and straightforward. I booked two round-trip tickets from Riyadh to Madinah at a very competitive price. After payment, the tickets were processed and issued quickly, and I received the Flynas booking references as expected. A very good first experience with Alrehlat.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Mohamed Beldi,
Thank you very much for sharing your positive experience with Alrehlat!
We are delighted to hear that the booking process was smooth and straightforward, that you found a competitive fare for your Riyadh–Madinah trip, and that your tickets were issued quickly with the Flynas booking references provided as expected.
We truly appreciate your trust, especially as a first-time customer, and we hope to assist you with many more successful trips in the future.
I am extremely disappointed that
I am extremely disappointed that, after more than four months, I still have not received the refund for my cancelled ticket.
Despite my repeated follow-ups, your team continues to blame Malaysia Airlines instead of providing a resolution. As the travel agency that issued my ticket, I expect Al Rehlat to take responsibility and process my refund without any further delay.
To all, do not use this Al Rehlat, not recommended at all.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Brema Joy Teologo,
We sincerely apologize for the inconvenience and for the negative impression this prolonged situation has caused. We completely understand how frustrating it is to wait for a refund for such a long time, especially after several follow-ups.
We have carefully reviewed your booking and identified the refund request for the tickets affected by the airline’s flight cancellation.
In cases like this, we are required to submit the refund request to the airline for authorization and then wait for both the approval and the corresponding financial settlement before we are able to return the funds to you. Unfortunately, this process can sometimes take considerably longer than expected due to the airline’s processing time.
At this stage, we have forwarded your case to the relevant department for detailed monitoring and additional follow-up. Please be assured that your case is important to us and we are keeping a very close eye on its progress.
We will contact you as soon as we receive any update regarding the refund. We kindly ask you to allow us a little more time to complete the process.
Thank you very much for your patience and understanding.
Unjustified delay
1 sierpnia 2026
Odpowiedź od Alrehlat
Dear Customer,
We have carefully reviewed your reservation and would like to clarify that ticket issuance on our website may take up to 24 hours. However, in most cases, tickets are issued much faster.
In your particular booking, we can see that the ticket was successfully issued within approximately 40 minutes, and the itinerary receipt was sent to your email address immediately afterward. Therefore, all processes on our side were completed correctly and within the stated timeframe.
We hope this clarification helps to explain the situation. We would also be very grateful if you could find a moment to update your review and rating to reflect the full resolution and information provided, as your feedback is very important to us.
Odpowiedź od Alrehlat
عزيزي الوليد هارون،
نشكرك جزيل الشكر على مشاركة تجربتك معنا.
يسعدنا أن عملية الحجز كانت سريعة وسهلة بالنسبة لك. نقدر ثقتك ونتمنى لك رحلة ممتعة ومريحة.
تجربة سيئة مرتين
أسوأ شركة، المبلغ لا تقبل من مدى لأن ليس عليها رسوم اضافية، أما الفيزا تطلب ٥٠ ريال زائد+ المعاملات الدولية أيضا يقطع، ما أدري هل الفيزا تفعل أم هذه الشركة.
وخدمات الدعم كلها بالمبلغ ولا تردون مباشرة
، ولما تتصل على رقم الدعم الموجود في موقعهم من داخل السعودية يظهر أن هذا الرقم خطأ.
وطائرتي اليوم تم تغيير موعدها ولكن ما جاءت منهم أي رسالة ولا دعم.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
عزيزي سعود،
نودّ مراجعة تفاصيل حجزك، بما في ذلك ترتيب الأسماء، وخيارات الدفع والرسوم، وأي تواصل سابق مع خدمة العملاء. يُرجى تزويدنا برقم حجزك والبريد الإلكتروني أو رقم الهاتف المستخدم أثناء عملية الحجز.
بعد إتمام حجزك، سنراجع جميع التفاصيل بدقة ونُقدّم لك شرحًا وافيًا.
UPD 14/08
عزيزي سعود عبد القدوس،
نأسف لأن تجربتك تركت لديك انطباعًا سلبيًا.
فيما يتعلق بالدفع، قد يختلف المبلغ النهائي حسب طريقة الدفع المختارة، نظرًا لاختلاف شبكات البطاقات ومزودي خدمات الدفع والبنوك وشروط معالجة المعاملات. لذا، قد يظهر إجمالي المبلغ النهائي بشكل مختلف عن بعض خيارات الدفع. يُعرض المبلغ المستحق قبل إتمام عملية الدفع.
أما بخصوص تغيير جدول الرحلات، فلا تُرسل شركات الطيران دائمًا هذه التحديثات إلى وكالة السفر أولًا. في بعض الحالات، قد تُبلغ شركة الطيران المسافر مباشرةً باستخدام بيانات الاتصال المتوفرة في الحجز.
يرجى مراسلتنا عبر البريد الإلكتروني على info@alrehlat.com مع رقم حجزك وتفاصيل تغيير الجدول. سنراجع الحجز وسجل الإشعارات ونوضح ما حدث.
كما نأسف للصعوبات التي واجهتها في محاولة التواصل مع فريق الدعم لدينا، ونُقدّر لك إبلاغنا بذلك.
The service itself could be improved
The service itself could be improved, but the customer support was outstanding. Nataliia Teliatynska was incredibly helpful and resolved my issue quickly. She processed my boarding pass and sent it to me within seconds, allowing me to travel with peace of mind. I truly appreciate her professionalism, efficiency, and excellent support
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear I Hussam,
Thank you very much for sharing your feedback.
We are very pleased to hear that Nataliia Teliatynska was able to assist you quickly and efficiently, process your boarding pass, and help make your journey less stressful. We will be happy to pass your kind words on to her.
We also appreciate your comment regarding the service itself. Feedback like yours helps us understand where we can improve while continuing to provide the level of support our customers expect.
Thank you for your trust and for taking the time to share your experience.
My tickets still under proccess for more that 30 hours
I booked two tickets, and they informed me that the booking confirmation could take up to 24 hours. It has now been more than 30 hours, and I still haven’t received anything.
My travel date is getting very close, and I haven’t booked any accommodation because I’m worried that I may have been scammed. I sincerely hope I’m wrong, but I’m becoming increasingly concerned
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear John Kembo,
We would like to identify your booking and check the current ticket issuance status as soon as possible. Please provide your booking reference, along with the email address or phone number used when placing the order.
Once we locate the reservation, we will review the case and provide you with an update.
I pledge to never use their services in…
I pledge to never use their services in future. One of the Worst ticketing experience ever.
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Anup Bhansali,
We understand that the airline may have informed you that the name correction itself could be processed without an airline penalty. However, this does not necessarily mean that the entire procedure is free of charge.
Since the ticket was purchased through our agency, the correction must be requested, verified, coordinated with the airline, and processed by our specialists. Therefore, the amount requested was our agency’s service fee for handling the modification, not a charge imposed by the airline for correcting the name.
Unfortunately, the required service fee was not paid, so the request was closed as unpaid and the passenger’s name remains unchanged in the ticket.
We sincerely regret that this distinction was not clear and that the situation left you with a negative impression.
Odpowiedź od Alrehlat
Guten Tag,
vielen Dank für Ihre positive Rückmeldung.
Es freut uns sehr, dass alles gut verlaufen ist und Sie mit Ihrer Erfahrung zufrieden waren. Wir danken Ihnen für Ihr Vertrauen und wünschen Ihnen eine angenehme Reise.
Good nice 👍 no1
1 sierpnia 2026
Odpowiedź od Alrehlat
Dear Lucy Atyang Nakibongochi,
Thank you very much for your positive feedback.
We are delighted to know that you had a good experience and consider our service number one. Your kind words mean a lot to us.
Please be careful it's a Scammer…
Please be careful it's a Scammer company. I was scammed ⛔️⛔️⛔️⛔️⛔️⛔️
27 lipca 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Youssef Dellal,
We would genuinely like to understand what happened and review your situation in detail.
We have already contacted you by email and requested some additional information that will help us investigate the case properly. Please check your inbox and reply to our email with the requested details.
We are awaiting your response and hope to clarify the situation as soon as we receive the necessary information.
Odpowiedź od Alrehlat
Dear Islam,
Thank you very much for your wonderful feedback!
We are delighted to hear that you found the booking process easy, fast, and straightforward. Our goal is to make booking flights as simple and convenient as possible, so it is truly rewarding to know we met your expectations.
We sincerely appreciate your trust and look forward to assisting you with your future travels.
Refund still not received after 5…
Refund still not received after 5 months. Emails are ignored, and the 24/7 customer support number does not work. There has been no communication or resolution despite repeated attempts to contact them. Extremely disappointing experience and poor customer service. I would advise others to be cautious.
8 marca 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Brian Ceelo-bristo Ngobeni,
Thank you for taking the time to share your feedback. We sincerely regret the frustration caused by the waiting time and understand how disappointing it is not to have received your refund yet.
Please be assured that we are doing everything possible to move your case forward. In situations like this, we must first obtain the airline's authorization for the refund request and wait until the airline completes the settlement process. Only after these steps are finalized are we able to process the refund to the original payment method.
Unfortunately, these procedures are entirely dependent on the airline, which means the overall refund process may, in some cases, take longer than expected. We understand how frustrating this is and truly appreciate your patience while we continue to follow up with the airline on your behalf.
Thank you for your understanding.
Worst people, worst agency
Worst people, worst service, scammers, money looters, the whole agency is bullshit.do not buy any single ticket from these scammers, there's no customer service, they don't reply, they don't connect you in your problems, I lost my 1000 qr.
24 lipca 2026
Opinia niezależna
Odpowiedź od Alrehlat
Dear Md Huzaifa Ahmed,
After carefully reviewing your booking history, we can confirm that all of your requests were processed in accordance with the fare rules and within the applicable timeframes.
Your request to correct the passenger's details was successfully completed. As for your other requests, they were either closed at your own request or could not be completed because the required payment for the requested changes was not received within the validity period of the offered conditions.
We understand your frustration; however, based on our records, all actions from our side were carried out correctly, promptly, and in accordance with the terms of your ticket. We appreciate your feedback and wish you all the best in your future travels.
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