Alrehlat Recenzje 

Odpowiedź od Alrehlat

11 lis 2025

شكرًا جزيلًا لك أستاذ عبد الرحمن على كلماتك الطيبة!
يسعدنا جدًا سماع أنك راضٍ عن سرعة الإجراءات وسهولة التنفيذ وأسعارنا التنافسية.
نأمل أن نراك قريبًا في رحلاتك القادمة، ويسرّنا دائمًا خدمتك في أي وقت.

Odpowiedź od Alrehlat

7 lis 2025

Dear Aziz Hathout,

Thank you very much for your kind words and for taking the time to share your experience! We’re truly delighted to hear that Mariia Podvadtsiatnyk provided you with such professional and caring support.

Your feedback means a lot to us — it motivates our entire team to keep delivering the highest level of service. We’ll be sure to pass your compliments along to Mariia.

Wishing you pleasant travels and hoping to assist you again in the future!

Odpowiedź od Alrehlat

5 lis 2025

Dear Ahd,

Thank you very much for your kind words! We’re delighted to hear that Maria Podvastiatynk was able to assist you so efficiently and make your day easier.

Your positive experience means a lot to us — it’s wonderful to know that our team’s dedication and professionalism are appreciated.

We wish you pleasant travels and hope to serve you again in the future!

Odpowiedź od Alrehlat

5 lis 2025

Dear Shaun,

Thank you for your kind feedback! We’re very pleased to hear that Sabina Safiulova was able to assist you promptly and efficiently. Providing helpful and timely support to our customers is one of our top priorities.

We truly appreciate you taking the time to share your experience and hope to serve you again in the future.

Odpowiedź od Alrehlat

4 lis 2025

Merci beaucoup, M. Khachchabi,

Nous vous remercions sincèrement pour votre aimable retour et sommes ravis d’apprendre que vous avez été satisfait de la prise en charge.
Votre satisfaction est notre plus grande récompense et nous restons à votre disposition pour toute assistance future.

Odpowiedź od Alrehlat

2 lis 2025

Dear Praja Kacheri,

Thank you for your review.

After checking your booking details, we were able to identify your refund request. According to the information available in our system, your tickets are non-refundable in accordance with the airline’s fare rules.

Please note that all airline fare conditions are clearly displayed on our website before completing the purchase, allowing every customer to review the applicable refund and change policies in advance.

We appreciate your understanding and remain at your disposal should you have any further questions.

Odpowiedź od Alrehlat

30 paź 2025

Dear Fares Alanazi,

Thank you so much for your kind feedback!
We’re very happy to know that Sofiana provided you with a quick and valuable response. Your words motivate our team to keep offering efficient and professional support to all our customers.

We’ll make sure to pass on your appreciation to Sofiana — she’ll be delighted to hear it!

Odpowiedź od Alrehlat

26 paź 2025

Dear Ejaz Mohammed,

Thank you very much for your kind words! We’re glad to hear that you found our flight booking service fast and convenient.

We truly appreciate your feedback and hope to serve you again soon.

Odpowiedź od Alrehlat

22 paź 2025

Dear Mr. Alawneh,

We are truly sorry to hear about your experience and fully understand your concern.
After carefully reviewing your case, we would like to clarify that, at the time of ticket issuance, the airline did not confirm seat availability on the selected flight. For this reason, we were unfortunately obliged to cancel your booking.

Please note that no funds were charged by our company. The amount was only temporarily blocked by your bank for card verification purposes. Once we were unable to issue your tickets, the funds were released on the same day — 21 October. They should now be visible in your account.

If you have not yet received the amount, please check the document we sent to your e-mail, which you can present to your bank’s support service to help them trace and confirm the transaction status.

We sincerely apologize for any inconvenience this situation may have caused and truly appreciate your patience and understanding.

Odpowiedź od Alrehlat

Zaktualizowano 21 paź 2025

Dear Waseem,

We are sorry to hear about your experience and understand your concern regarding the ticket price and payment amount.
To review your case accurately and provide a detailed explanation, please share your booking number or the email address used during the purchase.

Once we locate your booking, we will verify all the payment details and clarify the reason for the difference you mentioned.

Thank you for your understanding.

UPD 21/10
Dear Waseem,

Thank you for your feedback. We have carefully reviewed your case regarding the payment amount difference mentioned in your review and have already sent you a detailed response to the purchaser’s e-mail address.

Please check your inbox (including the spam or junk folder) and let us know if you have already received our message. We are currently waiting for your reply so that we can assist you further, if needed.

If your question has now been resolved, we would be sincerely grateful if you could update or reconsider your review to reflect your final experience with our service. Your feedback is very important to us and helps us continue improving our customer support.

Odpowiedź od Alrehlat

17 paź 2025

Dear Saeed,

Thank you very much for your feedback and for rating our service. We’re glad to know that you found the process good, fast, and easy!

We would truly appreciate it if you could share what we could improve to make your next experience even better. Your opinion is very important to us and helps us provide a higher level of service.

Thank you again for choosing us — we hope to serve you even better in the future!

Odpowiedź od Alrehlat

Zaktualizowano 14 paź 2025

Dear Juvaria Kamal,

Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused.

At the time of booking and ticket issuance, the seats you selected were unfortunately already occupied. We have sent you an email with confirmation of this information, including the updated seat map and an alternative seat option available for you.

We are currently waiting for your reply to that email — please check your inbox (and spam folder just in case) so we can finalise this for you as soon as possible.

Thank you for your understanding and cooperation.

UPD 14/10
Dear Juvaria Kamal,

Thank you very much for your follow-up message and for taking the time to share your experience with us once again.

We would like to confirm that all your previous emails have been reviewed and processed by our team. A detailed reply to your latest message has also been sent to your email address — please check your inbox (and spam folder just in case).

If you have any additional questions or new requests regarding your booking, please don’t hesitate to contact us. We’ll be happy to assist you further and make sure everything is resolved to your full satisfaction.

We truly value your feedback — it helps us improve our service. If your issue has now been resolved and you feel your experience has improved, we would be sincerely grateful if you could consider updating your review. Your updated feedback means a lot to us and helps other travellers trust our service.

Thank you once again for your patience and understanding.

Odpowiedź od Alrehlat

13 paź 2025

Dear Chicky Arora,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.

In order for us to review your case in detail and verify the status of your booking and refund, could you please provide your booking number or the email address used during the purchase? Once we receive this information, we will immediately check the details in our system and get back to you with an update.

We sincerely apologise for the inconvenience caused and assure you that we will do our best to clarify and resolve this matter as soon as possible.

Odpowiedź od Alrehlat

Zaktualizowano 13 paź 2025

Dear JK,

Thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced during the payment process and understand how frustrating this must have been.

To allow us to review your case in detail and identify what may have caused the issue, could you please provide your booking number or the email address used during the purchase? This information will help us check the transaction and assist you further.

We truly appreciate you bringing this matter to our attention and will do our best to ensure a smoother experience for you in the future.

UPD 13/10
Dear JK,

Thank you for your feedback, and we are truly sorry for the inconvenience you experienced during the payment process.

After checking our system, we could not identify any other payment attempts that were declined. We only see one successful transaction made with the bank card used to pay for your booking D*******O. There is no record of any unsuccessful transactions.

To help us investigate this further, please send us more details to info@alrehlat.com
(so that you don’t need to share any personal data here). Once we receive your information, we will review the case in our system to see if there was indeed any error during your payment attempt and clarify the reason.

We sincerely apologise for the inconvenience caused and appreciate your cooperation.

Odpowiedź od Alrehlat

Zaktualizowano 12 paź 2025

Dear Syed Shah,

Thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced while using our service.

To assist you properly, could you please provide your booking number or the email address used during the purchase? This will help us identify your booking in our system and review your case in detail.

Please also note that on our website alrehlat.com, you can select either Arabic or English as the display language for your convenience.

We kindly ask you to clarify at which specific stage you encountered difficulties so that we can better understand the issue and provide you with the necessary assistance.

Odpowiedź od Alrehlat

Zaktualizowano 13 paź 2025

Dear Vick,

Thank you for your feedback, and we are truly sorry to hear that your experience did not meet your expectations.

We would like to clarify that tickets are issued strictly according to the details entered by the customer at the time of booking. We are not interested in changing or altering our customers’ data, and no modifications are made unless requested by the buyer.

We have also checked your booking directly on the official airline website, and we can confirm that your ticket was successfully issued and valid for travel. All passenger details displayed on the airline’s system fully match the information you provided when completing your booking on our website.

According to our system records, you submitted requests for changes and refunds, and all of them were processed in full compliance with the airline’s fare rules. More detailed information regarding your case has been sent to your email.

We would also like to remind you that every customer has the opportunity to review the airline’s fare conditions before completing payment. We provide this information transparently so that our customers can make informed decisions and understand possible charges in case of plan changes.

We sincerely regret that this situation left you disappointed. Please be assured that your feedback has been shared with our team — it helps us improve and make our service clearer and more supportive for our customers in the future.

Odpowiedź od Alrehlat

12 paź 2025

Dear Vick Gera,

Thank you for sharing your feedback. We are very sorry to hear about the difficulties you have encountered and fully understand your concern.

In order for us to review your case in detail and investigate the situation, could you please provide your booking number or the email address used during the purchase? This information will allow us to identify your reservation in our system and proceed with the necessary verification as quickly as possible.

We sincerely apologise for the inconvenience caused and assure you that we will carefully look into the matter once we receive your details.

Odpowiedź od Alrehlat

9 paź 2025

Dear Badruddin,

Thank you for your kind words! We’re very happy to hear that you found great prices on our site and had a pleasant booking experience.

We truly appreciate your feedback and look forward to assisting you again in the future.

Odpowiedź od Alrehlat

9 paź 2025

عميلنا العزيز محمد الوارثان،

شكرًا لملاحظتك. نود أن نوضح أن إصدار التذاكر يتم فقط وفقًا للبيانات التي يختارها ويدخلها العميل أثناء الحجز.

قد تظهر فروقات في السعر بسبب طريقة الدفع المختارة أو فروقات تحويل العملة من قبل البنك أو مزود خدمة الدفع. نحن نعرض بشفافية على موقعنا جميع طرق الدفع المتاحة وأي فروقات محتملة في التكلفة.

للتأكد من تفاصيل حجزك ومعالجة استفسارك بشكل أفضل، نرجو تزويدنا برقم الحجز أو البريد الإلكتروني الذي استخدمته عند الشراء.

Odpowiedź od Alrehlat

Zaktualizowano 1 paź 2025

Dear Mohammed Quadri,
Thank you so much for your kind words and positive feedback!
We truly appreciate your support and are glad to know that you are satisfied with our service. We look forward to assisting you again in the future.