Alrehlat Recenzje 

Odpowiedź od Alrehlat

12 sty 2026

Dear Dany Merhej,

thank you very much for your kind words and for sharing your experience. We are truly glad to hear that Natalia Hrytsam was able to assist you, take the time to explain everything in detail, and support you when you needed it most.

Your appreciation means a lot to us and to Natalia personally. We will be sure to pass along your feedback to her.

Thank you for choosing our service, and we will be happy to assist you again whenever needed.

Odpowiedź od Alrehlat

7 sty 2026

Dear Mr Khan,

thank you for your feedback. We are sorry to hear about your experience and would like to look into this matter in detail.
To do so, we kindly ask you to provide your booking number or the email address used for the purchase, so that we can identify your reservation and verify the information described.

We assure you that we do not engage in unfair practices, and we are committed to reviewing each case individually and transparently. We look forward to your reply so we can assist you properly.

Odpowiedź od Alrehlat

Zaktualizowano 9 sty 2026

Dear Rosalia,

Thank you for sharing your feedback. We are sorry to hear about your experience and understand how concerning this situation must have been.

In order to review your case in detail, verify the booking information, and properly investigate the issue you described, we kindly ask you to provide your booking reference number or the email address used at the time of purchase.

Once we receive these details, we will carefully check your reservation and get back to you with a clear explanation and next steps.

UPD 09/01
Dear Rosalia,

thank you for your feedback. After reviewing the details you provided for identification, we were unable to locate any bookings associated with this information in our system. It is therefore possible that the tickets were purchased through another company or platform.

We kindly ask you to double-check the accuracy of the details you shared or to provide the correct booking number or the email address used at the time of purchase, so that we can properly identify you as our customer and review the situation in detail.

Once we receive the correct information, we will be glad to investigate your case further and assist you accordingly.

Odpowiedź od Alrehlat

Zaktualizowano 6 sty 2026

Dear Mr. Al-Saeed,

Thank you for providing the details required for identification. We are currently reviewing the information in our system and checking the details of your booking. Please kindly wait while we complete this verification, and we will get back to you as soon as possible.

UPD 06/01
Thank you for your feedback and for bringing this matter to our attention.

We would like to confirm that the information has now been corrected. Your ticket currently includes one checked baggage allowance of 25 kg, as originally selected. The confirmation has already been sent to your email address.

We apologize for the inconvenience caused and thank you for your patience and understanding.

If the issue has been resolved to your satisfaction, we would appreciate it if you could review and update your feedback and rating about us on Trustpilot.

Odpowiedź od Alrehlat

2 sty 2026

Thank you for your feedback!
We’re glad to hear that you found the reservation process easy. We appreciate your trust and look forward to assisting you again.

Odpowiedź od Alrehlat

29 gru 2025

Dear Renish Babu,

Thank you for your kind feedback. We are pleased to hear that you received a quick response and a good price, and we truly appreciate your 5-star rating and recommendation.

We look forward to assisting you again in the future.

Odpowiedź od Alrehlat

21 gru 2025

Dear Sara Khalid,

Thank you for your kind feedback! We are very pleased to hear that the communication was smooth and that you received a quick response.

We will be sure to pass your special thanks to Kate Miller — she will be happy to know her support made a positive difference. Your appreciation means a lot to our team.

Odpowiedź od Alrehlat

12 gru 2025

Dear Chayma Chniti,

Thank you for bringing this to our attention. We are sorry to hear about your concern and would like to look into this matter as soon as possible.

In order to review your booking and verify the transaction details, could you please provide us with your booking reference number or the email address used at the time of purchase? This information will allow us to identify your reservation and give you a clear and accurate explanation.

We look forward to your reply and remain at your disposal.

Odpowiedź od Alrehlat

Zaktualizowano 11 gru 2025

Dear Krishna Charya,

Thank you for sharing your feedback and for bringing this situation to our attention. We sincerely apologize for the prolonged processing time and the inconvenience this has caused you.

We would like to clarify that, from our side, all necessary steps were completed immediately after receiving your request. According to the standard procedure for name or gender amendments, once the customer submits the request and completes the payment, we must send a formal modification request to the airline and wait for their authorisation. Unfortunately, travel agencies cannot make such changes directly in the airline’s system without this approval.

At this moment, we are still waiting for the airline to authorise the requested modification. As soon as we receive their response, we will immediately inform you via the email used during the booking.

Additionally, we have already escalated your case and are clarifying the possibility of refunding the amount you paid for the modification, given the delay. Our team is doing everything possible to speed up the resolution and provide you with an update as soon as possible.

We truly appreciate your patience and remain at your disposal for any further questions.

UPD 12/11
Dear Krishna Charya,

We would like to provide you with an update regarding your request.

We are pleased to inform you that the name correction has now been successfully completed. Your modification request has been fully processed, and the updated ticket details have been sent to the email address used during the booking.

As the requested service has now been delivered in full, we regret to inform you that a refund for the modification fee cannot be considered. The charges covered the processing and completion of the amendment with the airline, which has now been finalized.

We truly appreciate your patience throughout this process. Should you require any further assistance or clarification, please feel free to reach out—we remain at your disposal.

Odpowiedź od Alrehlat

9 gru 2025

Thank you so much for your kind feedback, Farid Tabtoub!
We’re delighted to hear that everything went smoothly and easily for you. A special thank you from our side as well — we will make sure Sabina receives your wonderful words. She will be very happy to know that her support made a difference.

If you ever need assistance again, we’re always here for you.
Wishing you pleasant travels!

Odpowiedź od Alrehlat

6 gru 2025

Dear Fettah Ennayal,

Thank you very much for your kind feedback!
We are delighted to hear that you found the booking process simple, clear, and easy to use — especially since creating a smooth experience for all our customers is one of our top priorities.

It truly means a lot to us that you felt comfortable with the step-by-step options and that everything was straightforward for you.

We appreciate your trust, and we’ll be very happy to assist you again anytime.

Odpowiedź od Alrehlat

1 gru 2025

Dear Ashraf Ali,

Thank you so much for your kind feedback!
We’re very glad to hear that you were satisfied with our quick service. Always happy to assist you whenever you need.

Odpowiedź od Alrehlat

30 lis 2025

شكرًا جزيلًا لك على رأيك الإيجابي!
يسعدنا أنك كنت راضيًا عن خدمتنا.
إذا احتجت أي مساعدة مستقبلًا، نحن هنا دائمًا لخدمتك على مدار الساعة.

Odpowiedź od Alrehlat

30 lis 2025

Thank you very much for your positive feedback, Mohammed Arafath!
We are glad to hear that you found our service fast and excellent.
If you ever need any assistance in the future, we are here for you 24/7.

Odpowiedź od Alrehlat

18 lis 2025

Dear Michael Marco Energia Cardinal,

Thank you for your feedback.
To review your case and provide a clear explanation regarding the charges, could you please provide your booking number or the email address used during the purchase? This will help us identify your order and check all details accurately.

We will gladly clarify everything for you once we locate your booking.

Odpowiedź od Alrehlat

Zaktualizowano 19 lis 2025

Dear Aboalosh Aboalosh,
Thank you for your feedback.
To check this issue and provide you with a clear explanation regarding the charged amount, please provide us with your booking number or the purchaser’s email address used during the booking.

This will help us identify your order and assist you as quickly as possible.

We look forward to your reply.

UPD 19/11
Thank you for providing your details for identification.
After checking your booking in our system, we do not see any additional charge besides the amount displayed on the payment page at the time of purchase. The sum deducted on the purchase date fully matches the ticket price shown on our website.

To investigate your case in more detail, please send us a bank statement or transaction screenshot to info@alrehlat.com
. This will help us verify the discrepancy and provide you with an accurate explanation.

Thank you for your cooperation.

Odpowiedź od Alrehlat

17 lis 2025

Dear Adel Alex,

Thank you so much for your wonderful feedback!
We’re thrilled to hear that Hrytsan Nataliia was able to assist you and ensure your flight reservation was confirmed smoothly.
Your appreciation truly means a lot — we’ll make sure to share your kind words with her!

Wishing you many pleasant journeys ahead!

Odpowiedź od Alrehlat

17 lis 2025

Dear Clydie Roove,

Thank you so much for your wonderful feedback!
We’re delighted to hear that Chykulaieva Nataliia was able to assist you quickly and efficiently.
Your kind words mean a lot to us — we’ll be sure to share them with her.

We truly appreciate your trust and look forward to helping you again on your next trip!

Odpowiedź od Alrehlat

13 lis 2025

Dear Yasir Saad Mohamed Osman,

Thank you so much for your kind words and your 5-star review!
We’re delighted to hear that you were happy with our quick response and the respectful service from our team.
We truly appreciate your trust and look forward to assisting you again soon!

Odpowiedź od Alrehlat

13 lis 2025

Dear Customer,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please note that on our website, you can select your preferred language at any time for easier navigation and booking.

To help us review your case and provide further assistance, could you please share your booking number or the email address used for the purchase? This will allow us to identify your reservation and support you more efficiently.

Thank you for your understanding — we’ll be glad to help you resolve this quickly.