I was extremely happy with the way my enquiry about taking out car insurance I was treated with respect & care trying to get a good insurance cover for myself. After years of thinking stupidly my pre... Zobacz więcej
Reakcja na opinię
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The person who i spoke to was very patient as all the details given we thought were for LV but it turned out he worked for age concern.very confusing to older people like us. He transferred most of t... Zobacz więcej
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Old fashioned service, where the customer is important. My call was answered promptly, the LV call handler was polite, well informed and took time to answer my queries and explain things in a way I... Zobacz więcej
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Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Dane kontaktowe
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Zjednoczone Królestwo
- ageco.co.uk
4,8
Doskonała
731 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Cheap and convenient
Ordering in incontinence pads for my elderly father has never been easier, furthermore with click and collect I do not have to wait for a delivery I can simply pick up from a selected store in my own time.
15 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We're very pleased to learn that you have found Age Co to be helpful and convenient when you are supporting your Father.
We really appreciate you taking the time to share your experience - we really do value all feedback.
Thank you for your kind comments and we look forward to assisting you again in the future.
Kind regards,
Claire
LV phone representative's voice was super clear.
The phone representative of LV spoke so clearly he was a pleasure to have contacted.
9 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your review. I am pleased to learn it was a pleasure to speak with the agent from LV= and that they spoke clearly.
We really appreciate you taking the time to leave your comments.
Regards
Gemma.
A perfect response
The response to my telephone call ensured that I was able to put the required level of contents insurance in place and to commence on the appropriate date. The call went entirely to plan.
5 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for sharing your experience with Age Co.
We really appreciate your comments, and we're very pleased to hear that your call went to plan, and you secured all that you needed.
Thank you again for taking the time to leave us a review today, we look forward to helping you again in the future.
Kind regards
Claire
Partnership with LV= insurance co.…
My broker quoted an excessive renewal amount for my car insurance (muttering about age limitations).
I went to Age Co's insurer LV= and got cover a fraction of my brokers quote.
Simple to do it all online and I also had to phone and they were very helpful.
5 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your Age Co Car Insurance policy. I am glad you found the online system easy to use and that the premium was also more favourable than your previous insurance broker's quote.
We really do welcome all comments from our customers and I would like to thank you for taking time to leave your review.
Kind regards
Jayne.
The call handler was extremely friendly…
The call handler was extremely friendly and helpful, took me through the policy thoroughly, and there was no background noise distraction at all so it was a calm environment. I left another insurer because of a stressful hot desk environment where we could barely hear each other.
29 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We're very pleased to hear that you found our Adviser friendly and helpful, and that you found it easy to communicate with us.
We welcome all feedback at Age Co as it gives us the opportunity to review and improve our products and services.
Thank you for you taking the time to share your experience today, we really do appreciate your kind comments.
Kind regards,
Claire
It helps older people very good service
It helps older people very good service
3 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We really appreciate you sharing your experience with Age Co, and we're very pleased to hear you found our service very helpful.
Thank you for taking the time to leave us a review, we do welcome all feedback from our customers.
We look forward to assisting you again in the future.
Kind regards,
Claire
I was glad I could call someone on the…
I was glad I could call someone on the telephone to clarify things rather than just filling in forms
26 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We are really thankful for you sharing your review of our service.
I'm especially pleased that you got the clarification you needed from one of the advisers.
Thank you for taking the time to share your review of Age Co services, we look forward to helping you again in the future.
Kind regards,
Claire
Helpful and understanding
28 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you so much for sharing your Age Co experience with us.
We're very pleased that you found us to be both helpful and understanding, we always aim to provide the highest level of service to our customers.
We really appreciate you taking the time to leave a review.
Kind regards,
Claire
I found the experience rewarding as I…felt I was valued
I found the experience rewarding as I felt Age Uk caller was understanding and helpful
22 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to let us know about your experience with us and I am pleased that you feel understood and valued.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. Thank you again for leaving your review for us.
Kind regards
Jayne
Be prepared in case you have to speak to the worst employee ever
I guess all companies have good and bad staff. I found both at Age Co. Salesman was excellent and provided balanced guidance and prices. But after that, it went really wrong. If I hadn't already cancelled the other tendering firm, I would have gone back to them because the Age Co employee that I dealt with in the "sales" team was truly awful - so bad that he virtually accused me of lying and I was so stunned that the phone call ended suddenly. Supply and installation of stair lift by Handicare was excellent. My advice? Look elsewhere.
Update. Experience taken on board by Jayne who has soothed my irate brow and promised to investigate! Thanks, Jayne.
19 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co and I am sorry to learn that the salesperson was awful. We do always strive to provide a first-class service for all our customers and I am sorry this has not been your experience.
Please allow me to reassure you that we welcome all comments from our customers as this helps us to address any issues and improve our service wherever possible. We would like to discuss this matter with you further, so please contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Monday to Friday 10.00 - 16.00)
Once again, thank you for leaving your review for us and we look forward to hearing from you again soon.
Kind regards
Jayne
Excellent price
Excellent price, comprehensive insurance. An intrusive amount of (in my opinion) information require for my named driver.
6 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for leaving your review about Age Co Car Insurance and letting us know that you are pleased with the premium and the level of insurance cover provided.
I am sorry you feel the information required for your named driver was intrusive and I am sorry for any distress this has caused you. Please be assured that I have shared your comments with our management team.
If you would like to discuss this matter with us, please contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205 (Lines are open Monday to Friday 10.00 to 16.00)
Kind regards
Jayne
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We are pleased to learn you found the agents helpful, and that everything was easy to understand.
We really value all feedback from our customers and appreciate your comments.
Kind regards,
Gemma.
Best quote by far!
Very straight forward website and very helpful on the phone. The car insurance quotation offered saved me some £90 when compared to my present car insurance company’s renewal offer.
6 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave a review for Age Co. We really appreciate you letting us know you found the website straightforward and the service helpful over the phone. I am pleased to learn you found the premium was competitive for you.
Kind Regards
Gemma.
House insurance
Insurance all sorted and quick. Good value ,compared to many other I surance companies.
2 maja 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We really appreciate you letting us know you were able to sort your insurance quickly and that you found Age Co Insurance good value.
We welcome all comments and thank you for taking the time to leave us a review.
Kind Regards,
Gemma.
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave a review for Age Co. I am pleased you found the service helpful.
Kind Regards,
Gemma.
Odpowiedź od Age UK Trading
Hello,
We're very pleased to hear that you found our staff helpful, and the quotes you received were realistic in price.
We really appreciate you taking the time to share your experience with Age Co and thank you for your comments.
Kind regards,
Claire
Charging delivery twice for the same order
I like their products however watch out for being charged delivery for each item you order. To I ordered one item and eent through the checkout paying the delivery rate.
Then you get the option to continue shopping I placed another item for which another delivery was charged. This is not the first time this has happened. In the past it has came in the same box. Folks beware. I am surprised that a company like this do this.
26 kwietnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your review. I am sorry to learn that you experienced issues when placing your order and you have been charged a delivery fee for each item ordered.
When ordering online the website should recognise that an item has been added to the basket and give you the option to add more items to your order before making payment. I am sorry if this was not the case when you placed your order and thank you for drawing this to our attention.
Please be assured that I have shared your feedback with our product partner, Vivactive, so they can review your experience and they may contact directly in response. In the meantime, if you would like to speak with Vivactive please call 0800 046 1501, lines are open 9am to 5pm Monday to Friday (excluding bank holidays).
Thank you again for your review. While I have shared your experience with Vivactive, please do not hesitate to contact our Customer Relations team if we can be of any further assistance. You can email us at customer.relations@ageco.co.uk or call 0800 55 6205 (lines are open 10am to 4pm Monday to Friday, excluding bank holidays).
Kind regards
Victoria
The agent that helped she was great…on
The agent that helped she was great kind knew what she was doing explained ut all properly lovely person so helpful I give her A1000percent fir all she did fir ne she didn't rush ne abd was super kind she deserves a needle fir what she's done fir me and saved ne having ti pay an insurance that u couldn't afford ir be bullied into needs mire like her xx she's a gild wee person elderly need mire like her she gave me confidence. Thank her from please
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience when purchasing Age Co Insurance. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do appreciate all comments from our customers and would like to thank you for taking time to leave your review for Age Co.
Kind regards
Jayne
car car insurance for over 85's
Able to put me in touch with car insurance for the over 85's with minimum fuss.
19 kwietnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave us a review about Age Co Car Insurance. I am pleased you found the service straightforward and we really appreciate your feedback.
Regards
Gemma.
Tom Whittle took his time to explain…
Tom Whittle took his time to explain all the relevant points to myself Mrs J Martin , we will definitely use this service again thannk you
15 kwietnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us about your experience with Age Co. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. I shall ensure that feedback is provided to Tom.
Once again, we really do welcome all feedback from our customers and thank you for taking time to leave your review.
Kind regards
Jayne
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