I was extremely happy with the way my enquiry about taking out car insurance I was treated with respect & care trying to get a good insurance cover for myself. After years of thinking stupidly my pre... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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The person who i spoke to was very patient as all the details given we thought were for LV but it turned out he worked for age concern.very confusing to older people like us. He transferred most of t... Zobacz więcej
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Old fashioned service, where the customer is important. My call was answered promptly, the LV call handler was polite, well informed and took time to answer my queries and explain things in a way I... Zobacz więcej
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Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Dane kontaktowe
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Zjednoczone Królestwo
- ageco.co.uk
4,8
Doskonała
731 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was a pleasure
Clear, simple and uncomplicated with an excellent advisor. Compared with the companies I’ve used it was a pleasure
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your kind comments about Age Co and the service you have received.
We always strive to provide a first-class service to all our customers and I am glad this has been your experience. We do welcome all comments from our customers as this helps us to monitor and improve our services wherever possible.
Thank you again, for your review.
Kind regards
Jayne
Telephone answered promptly
Telephone answered promptly, the member of staff polite/helpful and answered all queries, very satisfied.
29 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to let us know about your experience with Age Co.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We do welcome all feedback from our customers as this helps us to monitor the service we are providing.
Kind regards
Jayne
excellent customer service
customer service and knowledge of product to fit need was excellent.
27 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your feedback for Age Co and letting us know of the great service you have received.
We always strive to provide a first-class service for all our customers and we are glad this has been your experience.
Kind regards
Jayne
Car Insurance
Car Insurance
The gentleman I spoke to on the phone listened to me and was polite .I got a more affordable price with Age co .. LV than my previous insurer .
19 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We're really pleased to hear that you had a great experience with the Age Co adviser at LV= and that your new policy was more affordable too.
Thank you so much for sharing your review, we really appreciate your feedback today.
Kind regards,
Claire
Only an Idiot would reject a £500 saving
I Called Age Concern for my car insurance quote. I have been with Aviva for many years and their quote this year, without any claim, was £1237, which I think is unjustified. (I am 94 years of age).
On virtually the same terms LV= quote was £709.
Despite being an Aviva Shareholder I have changed to LV=Insurance
7 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your quotation for Age Co Car Insurance and I am pleased that you are very happy with the premium.
We really do welcome all comments from our customers and appreciate you taking the time to leave your review for us.
Kind regards
Jayne
The people I spoke to were both really…
The people I spoke to were both really helpful and knowledgeable, and I decided to switch from my present insurers as if I call them I get through to an overseas call centre which can be frustrating.
10 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you so much for taking the time to share your experience with Age Co.
We're very pleased to hear that you found the adviser both helpful and knowledgeable, and that you were happy to switch your insurance to Age Co.
We really do appreciate your feedback today.
Kind regards,
Claire
Odpowiedź od Age UK Trading
Hello,
Thank you so much for sharing your experience with Age Co.
We're very pleased to hear that you found us quick and easy to deal with.
We look forward to assisting you again in the future.
Kind regards,
Claire
Excellent and Friendly Service.
Karen, the lady who helped me, was a joy to talk to. She was very knowledgeable, helpful and friendly.
9 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave Age Co a review, we really do appreciate it. I am pleased to hear that you were happy with the agent you spoke to and that they were helpful and informative.
Kind Regards
Gemma.
No pressure from the salesman which was…
No pressure from the salesman which was good.
We were told by the salesman that fitting would be within 7 working days. Normally within 4.
However once the deposit was taken the fitting date came through as 10 working days later. Hope that the fitting goes better than the experience we have had so far.
11 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
We really appreciate you taking time to let us know of your experience and I am sorry to learn that you were advised of a different fitting timescale to the one you were offered .
I can understand that this would be frustrating and I apologise for any inconvenience this has caused you.
We always welcome comments from our customers as this helps us to address any issues and make improvements to our services wherever possible.
Unfortunately, TrustPilot only provides us with limited information and I would like to investigate this on your behalf with the product provider.
If you would like to contact us directly at Customer.relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Mon to Fri 10.00 to 16.00 except Bank Holidays). Please ask for me, and I will be happy to help.
Kind regards,
Claire
UK Call Centre & phone answered promptly. Premium reasonable for the cover provided.
Appreciated the quick answering of the phone and a bonus point for it being a UK Call Centre. My requirements were listened to and some further options were provided. I am happy with the premium for the cover provided.
7 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you so much for your kind review.
We're pleased to hear you were happy with your purchase journey and that Age Co met all of your needs.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Claire
Order never arrived
Order never arrived, they use evri so hardly surprising. Lesson learned
4 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to let us know of your experience and I am sincerely sorry to learn that you have not received your order. I can appreciate this is disappointing and I apologise for any distress this has caused you.
We always welcome comments from our customers as this helps us to address any issues and make improvements to our services wherever possible.
Unfortunately, TrustPilot only provides us with limited information and I would like to investigate and resolve this issue for you. Therefore, if you would like to contact us directly at Customer.relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Mon to Fri 10.00 to 16.00 except Bank Holidays). Please ask for me, and I will be happy to help.
Kind regards
Jayne
Professionally and politely dealt with
Professionally and politely dealt with
4 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your feedback for us.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We do take all comments from our customers very seriously as this helps us to address any issues and improve our services wherever possible.
Once again, thank you for taking time to leave your review.
Kind regards
Jayne.
Age Uk was never once in the call…
Age Uk was never once in the call mentioned. I had to ask if it was age.co insurance
29 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co. I am sorry to learn that Age Co was not mentioned during your call and I am sorry for any distress this has caused you.
We do welcome all comments from our customers as this helps to address any issues and improve our services wherever possible. If you would like to discuss this matter in more detail, please contact us directly at customer.relations@ageco.co.uk or call us on 0800 055 6205 lines are open Monday to Friday 10.00 to 16.00.
Kind regards
Jayne
Very new customer good experience and would…
Very good experience and would recommend them to my friends and family
30 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to let us know how pleased you have been with Age Co.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. We do welcome all feedback from our customers and I will ensure that your feedback is recorded and shared with our management team.
Kind regards
Jayne
Trustworthy Organisation
20 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for your Trustpilot review. We really appreciate you taking the time to share your comments, and we're very pleased that you find Age Co to be a trustworthy organisation.
Kind regards,
Claire
Easy to contact
Easy to contact. Personnel very helpful. Excellent value for money
21 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We're really thankful that you have taken the time to leave us a review. We're pleased to hear you found us excellent value for money, easy to contact and helpful.
Thank you for sharing your experience, and for choosing Age Co.
Kind regards,
Claire
It was my first time using the Age Co…
It was my first time using the Age Co insurance. The man I spoke to was helpful, knowledgable and kind. A very good start, well done Age Co and LV insurance.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to leave us a Trustpilot review.
We really appreciate your feedback and are very pleased that you had such a great experience with the insurance adviser - excellent service for our customers is something Age Co always strive to achieve.
We look forward to assisting you again in the future!
Kind regards,
Claire
The ease and helpfulness given
17 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co and I am pleased that you have found it easy and helpful.
We really do welcome all comments from our customers and I would like to thank you for taking time to leave your review.
Kind regards
Jayne
Dan and James were exeptional
Dan and James were stars exceptional to me at 87 years old driver and my daughter. As an 87 year old driver they were just so kind you me. My daughter had been very touched at Dan and James being so kind. Thank you from Mrs Catherine Glasson of Wilmslow and daughter Sarah Mary Glasson.
16 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co Car Insurance.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience.
Thank you for taking time to leave your review.
Kind regards
Jayne
Very easy to get through on the phone…
Very easy to get through on the phone to a person who cleared up my query very quickly
12 czerwca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you very much for sharing your experience with Age Co.
We're pleased that you found it easy to speak to an Adviser to resolve your query.
We really appreciate you taking the time to leave us a review today, your feedback is invaluable to us.
Kind regards,
Claire
Doświadczenie Trustpilot
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