I was extremely happy with the way my enquiry about taking out car insurance I was treated with respect & care trying to get a good insurance cover for myself. After years of thinking stupidly my pre... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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The person who i spoke to was very patient as all the details given we thought were for LV but it turned out he worked for age concern.very confusing to older people like us. He transferred most of t... Zobacz więcej
Reakcja na opinię
Old fashioned service, where the customer is important. My call was answered promptly, the LV call handler was polite, well informed and took time to answer my queries and explain things in a way I... Zobacz więcej
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Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Dane kontaktowe
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Zjednoczone Królestwo
- ageco.co.uk
4,8
Doskonała
731 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really good experience. Thank you.
The fact that my policy was consideredly reduced, makes me cheer from the roof tops. Well done.
18 września 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for leaving your review for us.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do welcome all comments from our customers and once again, thank you for taking time to contact us.
Kind regards
Jayne
Good company to use
LV were helpful, professional, and knowledgeable
19 września 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your dealings with LV= who provide Age Co Home and Car Insurance.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do welcome all comments from our customers as this helps us to monitor the services and products we provide and once again, thank you for taking time to leave your feedback for us.
Kind regards
Jayne
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your feedback for us and letting us know that you have found the process simple to follow.
We really do welcome any feedback from our customers as this helps us to improve our products and services wherever possible. If you do need any help in the future please do not hesitate to contact us as Customer.relations@ageco.co.uk or call us 0800 055 6205.
Kind regards
Jayne
On our most recent experience calling…
On our most recent experience calling for a car insurance quote, we found it very straightforward, our call was answered promptly and dealt with in a friendly efficient way, quote was a little more than we were quoted by another company but in our opinion the service was better.
16 września 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your review for us. We always aim to provide a first-class service for all our customers and I am glad this has been your experience.
We do value all comments from customers and I will ensure your feedback is shared with our management team.
Kind regards
Jayne
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know that you have found it easy to switch to Age Co.
We really do value all comments from our customers as this helps us to review any issues and improve our service wherever possible. I am glad you have found our service easy to use.
Once again, thank you for taking time to leave your review for Age Co.
Kind regards
Jayne
Each area was explained
Each area was explained as we proceeded. I asked for clarification on a few times and was happy with the response. The cost was ok also.
11 września 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your review. We really appreciate you taking the time to let us know you were happy with the explanation and clarification from the agent, and that you were happy with the price.
Once again, thank you for your comments. We welcome all customer feedback as this helps us to review the products and services Age Co offer.
Kind regards,
Gemma.
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We are pleased to learn you found the agent professional, helpful and friendly.
Once again, thank you for your sharing your experience .
Kind regards,
Gemma.
Buildings and C05ontents Insurance
Spoke to a lovely lady who listened and managed to sort out my insurance. I didn't feel at all pressured to make an instant decision. The policy was emailed to me and once I had read it , I contacted them again and accepted it. Great service.
4 września 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your review. We are pleased to learn you were happy with the service you received whilst getting a quote for Age Co Home Insurance, and that you found the agent attentive.
We really do welcome all feedback and appreciate you taking the time to leave your comments.
Kind regards,
Gemma.
Odpowiedź od Age UK Trading
Hello,
We really appreciate you taking the time to leave a review, and we're pleased to hear that you found the Age Co team to be very helpful.
Thank you for sharing your experience with us, we look forward to assisting you again in the future.
Kind regards,
Claire
Car insurance for the older driver
When other insurance companies are avoiding the provision of cover for older drivers, Age co provides excellent cover at a realistic price.
1 września 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you so much for sharing your experience with Age Co Car Insurance.
We're very pleased to know that you found Age Co to be realistically priced and that the policy offers excellent coverage.
We really do appreciate you taking the time to leave your comments.
Kind regards,
Claire
Friendly helpful staff
I called 3 times over two days, waiting over half hour each time in the queue as there was a huge computer glitch. However the staff were friendly, clear and helpful and I finally got my car insurance sorted. They were the least expensive yet seemed to offer a better deal. I'd use them again.
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your experience of Age Co Car Insurance provided by LV=
I’m sorry to learn that you encountered longer waiting times than we would usually expect.
We are aware that our product partner LV= were updating their computer systems which meant that more customers were trying to reach the insurance team via telephone.
Please accept my apologies if you were impacted by this and please do not hesitate to contact us if you would like to discuss your experience further.
You can call us on 0800 055 6205, this line is open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageco.co.uk.
I’m really pleased to find that you have now managed to arrange your car insurance with Age Co and found the advisers friendly and helpful, it’s also great to hear that you found the policy to be good value.
We really do appreciate all feedback from our customers and thank you again for leaving your review.
Kind regards,
Claire
Excellent company to deal with.
I find this companies staff very polite and helpful when i order by phone. There website is very clear and easy to navigate. I have always received 5 star service, thank you.
23 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for your very kind review of Age Co.
We really appreciate you sharing your experience with us, and are pleased to hear that you have always received a 5 star service.
We look forward to assisting you again in the near future, and thank you once again for taking the time to leave your comments.
Kind regards,
Claire
Autorenewal prices are brutal.
My elderly Dad took out home insurance with Age Co, the insurers being LV (Liverpool Victoria). A couple of autorenewals later he was paying in excess of £400. I handled the renewal this year and bought the exact same cover for less than half the price.
Not all older people can 'shop around' online, or have people who can do it for them. Age Co UK seem unaware that this might be the case, and/ or they don't care because they're making money from that. Oh, how ironic that they use these funds to 'help' doddery old codgers who can't work out the technological interweb to shop around for the best insurance deals. Check out their Computer Training courses near you, folks.
I emailed them to query whether they could maybe cap autorenewal for older people (say 70+) so that, say, it didn't exceed the national average for home insurance - but they replied to say that's not how insurance works and people should shop around.
Lesson - do not assume that a 'charity' working for older people is averse to ripping older people off.
20 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave a review. I am sorry to learn of your concerns regarding the renewal premium for your father's Age Co Home Insurance policy, provided by LV=.
Our aim is for our products and services to meet the needs of our customers and represent good value for money. However, as the provider, LV= do need to determine the premium charged based on the individual circumstances and insurance risk involved, which differs across each product and insurer, and we cannot comment on premium from other providers. Age Co would never recommend customers choose our service over others, and we encourage customers to shop around. This ensures customers are aware they can select a product suitable for them at a price they are happy with, either online, over the telephone, or with an insurance intermediary service.
Once again thank you for your review and taking the time to bring this to our attention. If you would like to discuss this with us further, please contact our Customer Relations team and we would be happy to take some further details and investigate your concerns with our insurance partner LV=. You can call us on 0800 055 6205, lines are open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageco.co.uk.
Kind regards,
Gemma.
The lady was polite helpful and very…
The lady was polite helpful and very patient with a old man nice experience
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We are pleased to learn you found the agent polite, helpful and patient.
We really appreciate you letting us know about your experience.
Kind regards,
Gemma.
WELL DONE!
Telephone was answered quickly and efficiently, detail was clearly explained, WELL DONE!
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your comments for us. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do welcome all feedback from our customers as this helps us to monitor and address any issues and make improvements to our products and services wherever possible.
Once again, thank you for your feedback.
Kind regards
Jayne
Quick, professional service
Very easy & quick call to sort my Dad’s car insurance. Great price too compared to other insurers
30 lipca 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to let us know that you have found it quick and easy to sort out Car Insurance for your Dad. Also glad you are happy that the premium has also been very competitive.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We do value all comments from our customers as this helps us when we are reviewing the products and services we provide.
Once again, thank you for leaving your review for Age Co.
Kind regards
Jayne
Odpowiedź od Age UK Trading
Hello
We really appreciate your feedback and thank you for letting us know that you have found the Age Co service to be easy and professional.
We always welcome comments from our customers as this helps us to monitor any issues and improve our services wherever possible. We will also share your review with our management team.
Kind regards
Jayne
I found it easy to insure my car
I found it easy to insure my car. No complications with a very helpful assistant.I am 87 and need someone on the other end of the phone to be understanding and considerate. As I needed my car insurance A S AP I was very impressed.
3 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for leaving your review of Age Co Car Insurance and letting us know that you have been impressed with the service you have received.
We always strive to provide a first-class service for all our customers and are pleased this has been your experience. We do value all comments as this helps us to monitor and improve the services we provide.
Once again, thank you for taking time to leave your comments and I will ensure they are shared with our management team,
Kind regards
Jayne
The ease of contact and excellent service
The ease of contact and excellent service from LV.
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co Insurance provided by LV=.
We really appreciate your comments and are pleased you received excellent service from the adviser you spoke to.
Kind regards,
Claire
Phone answered quickly
Phone answered quickly. Agent efficient and knowledgeable. Business done quickly. Good value for money.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to leave your comments today.
We really do appreciate you sharing your experience with Age Co, and we're very pleased to learn that you have received good value for money and the adviser was efficient and knowledgeable.
We look forward to assisting you again in the future.
Kind regards,
Claire
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