Purchased a package for our mother. Customer care was non-existent so decided to return all items (wish we had read these reviews prior to ordering!). Upon receipt of return, they charged us a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Every phone call has been answered by an extremely helpful person who has explained some things where necessary and acted upon them immediately. For example, having placed an order on Saturday it arr... Zobacz więcej
Reakcja na opinię
Excellent customer service today. Lines can be busy but once I was through I talked to 2 very helpful and friendly advisors. As a long term customer I was arranging digital Upgrade for an elderly re... Zobacz więcej
Reakcja na opinię
Great service from the helpful Sue. She guided me through the re-order of a pendant process in competent, friendly manner. Advising of a refund if the lost pendant was found & returned was an unexpect... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Napisane przez firmę
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Dane kontaktowe
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Zjednoczone Królestwo
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,4
Doskonała
7 tys. recenzji
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
Great experience.
Very helpful and knowledgeable young man.
Made everything very clear.
Thank you Wayne.
21 kwietnia 2026
Opinia niezależna
Call waiting service was very clear and…
Call waiting service was very clear and gave an option to call back if wait time was too long. I got a call back within 30 mins and Maranda was very helpful in dealing with my query.
21 kwietnia 2026
Opinia niezależna
The member of staff communicated…
The member of staff communicated clearly and dealt with my request very efficiently.
21 kwietnia 2026
Opinia niezależna
The service was excellent listened and…
The service was excellent listened and give good advise and also every thing explained and here the next day 👍
20 kwietnia 2026
Adam clearly explained how the product…
Adam clearly explained how the product worked and different options available. He spoke clearly and included my dad at all times. Thank you
21 kwietnia 2026
Opinia niezależna
Very helpful. Wonderful service
Lorenzo was very helpful genuine and easy to talk to. Great company to deal with. Thank you!
15 kwietnia 2026
Wayne was most helpful on resetting…
Wayne was most helpful on resetting alarms which were very complicated
21 kwietnia 2026
Opinia niezależna
Was so nice to get all the information…
Was so nice to get all the information from Carrie today very friendly lady and helpful Thanks Carrie
21 kwietnia 2026
Opinia niezależna
Brilliant company
Grace who dealt with my enquiry was very very helpful and kind and is a credit to care line 365. Once again thank you Grace.
21 kwietnia 2026
Opinia niezależna
My new device would not connect to …
My new device would not connect to box. The lady was very patient and helpful
21 kwietnia 2026
Opinia niezależna
A brilliant service given from a truly…
A brilliant service given from a truly wonderful member of staff. Huge thanks to Sue. - a real credit to your company
21 kwietnia 2026
Opinia niezależna
Excellent customer service today
Excellent customer service today. Lines can be busy but once I was through I talked to 2 very helpful and friendly advisors. As a long term customer I was arranging digital Upgrade for an elderly relative and discussed a query about renewal. Personable and professional
and fully resolved my queries.
Thank you Prince ( memorable name!) and the lady who resolved my second query. I am sorry I didn’t catch your name due to my dog singing in the background.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for taking the time to share your experience!
We’re really pleased to hear that, despite a busy phone line, you were able to speak with two helpful and friendly advisors who fully resolved your queries. It’s especially great to know they supported you with arranging a digital upgrade for your elderly relative and helped clarify your renewal question in a clear and professional way.
We’ll make sure your kind words are passed on to Prince and the rest of the team; he’ll be delighted to be remembered! And no worries at all about missing the second advisor’s name; we’ll be sure to share your thanks with the whole team for their support.
We really appreciate your long-term loyalty and your lovely feedback (even with a singing dog in the background!). If you ever need anything again, we’re always here to help.
Nick
that it is unable to work outside home
Very Clear vocal, although unable to use outside of home, I do feel safe inside, as I live. Alone.
20 kwietnia 2026
Odpowiedź od Careline365
Good Afternoon,
Thank you for sharing your feedback.
We’re pleased to hear that the system is clear to use and that it helps you feel safe while at home, especially when living alone. Your sense of security is exactly what we aim to provide.
We’re sorry to hear that you’re unable to use it outside the home. If this is related to the specific device or package you have, our support team may be able to check whether there are alternative options better suited to your needs, including mobile or GPS-enabled solutions.
If you’d like, please get in touch with us and we’ll be happy to review this with you and make sure you have the most suitable level of protection both at home and when you’re out.
Thank you again for your feedback and for trusting us with your safety.
Nick
Fahad was very helpful making a change…
Fahad was very helpful making a change to my grandparents account. Quick and easy to do. Thank you so much.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for your feedback!
We’re really pleased to hear that Fahad was able to help you make the change to your grandparents’ account quickly and easily. Providing efficient and supportive service is exactly what we aim for, so it’s great to know this was your experience.
We’ll be sure to pass your thanks on to Fahad; he’ll really appreciate it. If you ever need anything further, we’re always here to help.
Nick
Lorenzo careline 365
Lorenzo was a friendly advisor who gave good instructions. His humour helped out with our stress and we solved the problem with his help
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for your feedback!
We’re really pleased to hear that Lorenzo was able to support you so effectively and provide clear instructions to help resolve the issue. It’s great to know his friendly approach and sense of humour helped ease the stress along the way too.
We’ll be sure to pass your kind words on to Lorenzo—he’ll really appreciate it. If you ever need any further assistance, we’re always here to help.
Nick
Sandy was very helpful and talked me…
Sandy was very helpful and talked me through setting up a personal alarm for my elderly father
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for your feedback!
We’re really pleased to hear that Sandy was so helpful and able to guide you through setting up the personal alarm for your father. Supporting families in making sure their loved ones feel safe and reassured is exactly what we aim for, so it’s great to know this went smoothly for you.
We’ll be sure to pass your lovely comments on to Sandy; she’ll really appreciate them. If you need anything further, we’re always here to help.
Nick
Avoid at all costs - Would not recommend
Purchased a package for our mother. Customer care was non-existent so decided to return all items (wish we had read these reviews prior to ordering!).
Upon receipt of return, they charged us an extortionate "restocking" fee and are also now claiming all of the items weren't returned.
Still awaiting receipt of refund, which is currently approximately £150 less than what we paid.
Terrible company who have caused undue stress to our elderly mother - the opposite of what such a company in this industry should be doing.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience you’ve described.
We understand how stressful this situation must be, especially when it involves your mother’s care. Issues around returns, charges, and missing items are not the experience we want for any customer, and we apologise for the frustration and concern this has caused.
We take matters like this seriously and would like the opportunity to review what has happened in detail. Trustpilot have got in contact with you to request some more information to help us locate your account so we can investigate the discrepancy, clarify the return status, and ensure the correct refund is processed as quickly as possible.
We appreciate you raising this, and we’re sorry again for the distress caused. We’re committed to resolving this fairly and transparently.
Nick
Clear efficient call
Clear efficient call with Lorenzo earlier. Checked details on the account and provided an update on new equipment being sent out that we weren't aware of.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for your feedback!
We’re pleased to hear that your call with Lorenzo was clear and efficient, and that he was able to check your account details and provide a helpful update regarding the new equipment being sent out.
Keeping customers informed and ensuring everything is up to date is really important to us, so it’s great to know this was handled well for you.
We’ll be sure to pass your kind words on to Lorenzo; he’ll really appreciate it. If you need anything further, we’re always here to help.
Nick
Change of key safe code in regard to flats
I wanted to report my new key safe code having changed address. The rep understood my request (about communal door to flats possibly being locked) and made a note of who to contact.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for your feedback.
We’re glad to hear that our representative understood your request and was able to take the necessary details regarding your change of address and updated key safe code. It’s also good to know they noted the appropriate contact regarding access to the communal entrance, ensuring nothing is missed.
We appreciate you taking the time to let us know about your experience. If you need any further assistance with your setup or have any questions, please don’t hesitate to get in touch; we’re always here to help.
Nick
Easy to contact and my call was…
Easy to contact and my call was answered quickly. Prince gave clear information and ensured I understood everything.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Careline365
Good Afternoon,
Thank you for your feedback!
We’re really pleased to hear that you found it easy to contact us and that your call was answered quickly. It’s great to know that Prince provided clear information and made sure everything was fully understood.
We’ll be sure to pass your kind comments on to Prince; he’ll really appreciate it. If you need anything further, we’re always here to help.
Nick
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.