I was extremely happy with the way my enquiry about taking out car insurance I was treated with respect & care trying to get a good insurance cover for myself. After years of thinking stupidly my pre... Zobacz więcej
Reakcja na opinię
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The person who i spoke to was very patient as all the details given we thought were for LV but it turned out he worked for age concern.very confusing to older people like us. He transferred most of t... Zobacz więcej
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Old fashioned service, where the customer is important. My call was answered promptly, the LV call handler was polite, well informed and took time to answer my queries and explain things in a way I... Zobacz więcej
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Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Dane kontaktowe
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Zjednoczone Królestwo
- ageco.co.uk
4,8
Doskonała
731 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I found age co LV very easy to deal…
I found age co LV very easy to deal with they are polite and helpful
21 marca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We really appreciate you letting us know that you found the process easy, and that you found LV=, who provide Age Co Home and Car insurance, polite and helpful.
Thank you again for your comments, and we are pleased you were happy with the service.
Kind regards,
Gemma.
What a saving
I wanted to see what Age Co could offer in car insurance, as the renewal quote from my current insurers seem excessive. Age Co were very good. The person I spoke with didn't speak in a rushed manner, and I was able to understand clearly what he was saying. It made a refreshing change not listening to someone who speaks 500 words a minute!
The biggest surprise I got was the savings I was about to make taking a policy out with Age Co. £400
to be exact. I feel I'm not paying for all those who make a habit of making claims.
16 marca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We really appreciate you letting us know you found the agent over the phone clear and easy to understand. I am also pleased to learn that you saved money and that you found Age Co Car Insurance competitively priced.
Once again, thank you for your feedback, and for sharing your experience when purchasing Age Co Car Insurance. We will also share your review with our management.
Kind Regards,
Gemma.
Just really helpful and easy to follow…
Just really helpful and easy to follow no pushing for what you don't need
10 marca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know that you have found us easy to deal with Age Co and that the agent was really helpful. We always strive to provide a first-class service for all our customers and I am pleased that this has been your experience.
Thank you for sharing your comments with us and I will ensure your feedback is passed onto our management teams.
Kind regards
Jayne
Attentive and understanding
6 marca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your review of Age Co. We really appreciate you taking the time to share your feedback on your experience with Age Co and we pleased that you were happy with the service.
Kind regards
Victoria
Odpowiedź od Age UK Trading
Hello
Thank you for leaving your review of Age Co and letting us that the staff were good and helpful.
We always strive to provide a first-class service for all our customers and I am pleased this has been experience. We do welcome all comments from customers as this helps us to address any issues and improve our services wherever possible.
Once again, thank you for taking time to leave your comments for us.
Kind regards
Jayne
DAN was very helpful
DAN was very helpful
Going through Ageco was c.£250 cheaper than renewing direct through LV
24 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for sharing your experience of Age Co Insurance.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. It is good to see that your Age Co premium was lower on than LV.
We really do welcome all comments from our customers and thank you for taking time to leave your feedback for us.
Kind regards
Jayne
Got a better price going through age co
25 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave us a review. I am pleased you are happy with your premium and that you found Age Co competitively priced.
Kind regards
Gemma.
Excellent website
Excellent website. Easy to operate, Options clearly given. Helpful staff.
25 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for leaving Age Co a review. We really appreciate you letting us know you found the website easy to use, the agents helpful, and that the options available were easy to understand.
Thank you again for taking the time to share your experience.
Kind regards,
Gemma.
Very good
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient when I needed something repeated or clarified, and not too fast when giving information they must have given time after time.
20 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your review. We are glad to hear you found the process easier than expected, and that you found the call handlers patient and helpful.
We work really closely with our providers and really do welcome all feedback from our customers as this helps us to maintain a high level of service in everything we do.
Thank you again for taking the time to write a review and let us know about your experience.
Kind regards,
Gemma.
We have other insurance through Age Co…
We have other insurance through Age Co and they have always been very polite and professional would recommend them to anyone
23 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave us a review. I am pleased to hear you have had a good experience with Age Co Insurance, and that you would recommend Age Co.
We really appreciate all comments from our customers, as this helps us to review the products and services we provide.
Kind Regards
Gemma.
Always great service from the staff…
Always great service from the staff (volunteers?) in my local age concern charity shop and good stock. Thank you all
16 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you very much for taking the time to post your feedback, it is very much appreciated.
If you could kindly share which shop this relates to, we can pass it onto the shop manager directly and thank you for their continued support shopping with Age UK.
Kind regards
Jayne
LV's call handlers were very helpful…
LV's call handlers were very helpful and patient and provided all the information I needed to make a decision. No real problems encountered.
9 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your interactions with Age Co's insurance provider, LV=.
We are always striving to provide a first-class service for all our customers and I am pleased this has been your experience.
At Age Co we do value all comments from our customers and once again thank you for taking time to leave your review for us.
Kind regards
Jayne
I'd tried 2 car insurance agents & ALMOST given up.....
I'd tried 2 car insurance agents who both quoted me monthly payments well OUTSIDE my budget (Swinton & Churchill.) i was left thinking my age was against a more realistic quotation. THEN i looked again in "Yellow Pages" & immediately saw AGE UK & Help the AGED united. My call was answered almost immediately by a very helpful, polite man, who might well have been in my age group. There was zero "pressure" & i was able to take my time in answering his questions. Payment by debit card "sealed the deal" & documents sent by post, which i prefer, Thank you L&V. Bryan in Stoke-on-Trent.
10 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave a review. We really appreciate you letting us know about your experience when purchasing Age Co Car insurance, provided by LV=.
I am pleased to hear your call was answered promptly, and you were happy with the service given by the agent over the phone. We are committed to providing products and services suitable for those over 50 and I am pleased Age Co Insurance was competitive for you.
Thank you again for your comments. We really do like to receive all feedback from our customers.
Kind Regards,
Gemma.
Cheapest insurance of them all
2 lutego 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your feedback about Age Co Insurance and pleased that you are happy with the premium.
We do value all feedback from our customers and appreciate you taking time to leave your comments for us.
Kind Regards
Jayne
Well done!
Every thing was explained well and thoughrily and at an easy pace.I have not yet received the documents so cannot comment on them
26 stycznia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co and your comments about this. We do always strive to provide a first-class service for all our customers and I am glad this has been your experience.
If your policy documents are being posted you, we usually suggest that you allow 5 - 7 working days for them to arrive. If we can be of any further assistance regarding this, please contact us at customer.relations@ageco.org.uk or call us on 0800 055 6205 (lines are open Mon - Fri 10.00 to 16.00).
Once again, thank you for taking time to leave your feedback for us.
Kind regards
Jayne
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co Insurance provided by LV=
We are pleased to know you received a great service, and really appreciate your feedback.
Kind regards,
Claire
I had already got a quote online from…
I had already got a quote online from this company and got a polite reminder a week later that it was about to expire. Not feeling too confident myself with the responsibility of buying the perfect cover for us I contacted them as I had a few questions,
Spoke to Chelsea who answered my queries ( turned out I had booked exactly what we needed but still wanted to be reassured by a person with knowledge, She was polite , helpful and guided me through the purchase of the policy. Also would like to add that the automated payment system was neither intimidating or rushed and I was reassured to be told that should I flatter or make an error at any point she was still on the line for assistance,
Thanks very much Chelsea for your service this morning
Heather
23 stycznia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you very much for taking the time to share your experience with Age Co insurance.
We really appreciate your comments, and are pleased to hear that Chelsea provided a polite, helpful and knowledgeable service to assist you.
It's great to hear that you had a smooth experience and felt able to make your purchase without feeling rushed.
Your feedback is invaluable to us, as we like to ensure our customers receive great service!
Thank you again.
Kind regards,
Claire
Person on the phone was very helpful…
Person on the phone was very helpful and I had no compunction in changing to them but the only problem is I am waiting for paperwork so I can see what or not I am insured for!!
7 stycznia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for sharing your experience with Age Co insurance provided by LV=.
We're pleased to know that the adviser was very helpful, and that you felt confident in switching your insurance to us.
If you would like to follow up on your policy documents please do get in touch with the Age Co team at LV= directly on: 0330 678 5196 where a member of the team will be happy to assist you.
For any other assistance from Age Co, you can contact the Customer Relations team on: 0800 055 6205 (Monday to Friday, 10am to 4pm excluding bank holidays) or email us at customer.relations@ageco.co.uk
Thank you again for your Trustpilot review, we value all feedback we receive.
Kind regards,
Claire
They made the whole process easy to…taking care of insurance out in my name only
They made the whole process easy to follow and understand
12 stycznia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you very much for taking time to leave a review of Age Co Insurance.
We always strive to provide a first-class service for all our customers, and we are glad to know that you found the process easy to follow and understand.
Thank you again for your comments today.
Kind regards,
Claire
Friendly, helpful service.
Good to be able to speak on the phone to properly discuss options. Friendly, helpful service.
13 stycznia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co.
We really appreciate your comments and are very pleased to learn that you found us friendly and helpful.
We look forward to assisting you again in the future.
Kind regards,
Claire
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