I was extremely happy with the way my enquiry about taking out car insurance I was treated with respect & care trying to get a good insurance cover for myself. After years of thinking stupidly my pre... Zobacz więcej
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The person who i spoke to was very patient as all the details given we thought were for LV but it turned out he worked for age concern.very confusing to older people like us. He transferred most of t... Zobacz więcej
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Old fashioned service, where the customer is important. My call was answered promptly, the LV call handler was polite, well informed and took time to answer my queries and explain things in a way I... Zobacz więcej
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Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Dane kontaktowe
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Zjednoczone Królestwo
- ageco.co.uk
4,8
Doskonała
731 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful lady at the call centre .
4 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience with Age UK.
We always put customers at the heart of everything we do and always strive to provide a first-class service for them. I am pleased to see this has been your experience.
We really do appreciate you taking time to leave a review and thank you for your kind comments.
Kind regards
Jayne
Great service
Great service, got everything I needed at a competitive price Colin
30 maja 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age UK Trading.
We're very pleased to learn that you found us to be competitively priced and that we were able to meet your needs.
We welcome all feedback, as it helps us to shape the products and services that we offer, and we really appreciate your Trustpilot review.
Kind regards,
Claire
Odpowiedź od Age UK Trading
Hello,
We are pleased to know you found the call handler helpful, respectful and patient and really do appreciate you leaving us a review.
We carefully select the companies that we work with, who share our dedication for customer service and always welcome all comments from our customers as this helps us to monitor the products and services that we offer.
Thank you for letting us know about your experience.
Kind regards,
Gemma.
Great service
The call handler was very helpful and understood everything that was needed and completed my needs very professionally
27 maja 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave us a review. I am pleased to learn you were happy with the agent you spoke with and that you found them helpful and professional.
Once again, thank you for letting us know about your experience. We really value all feedback from our customers.
Kind regards,
Gemma.
LV were excellent when I purchased my…
LV were excellent when I purchased my home insurance. I cannot recommend LV highly enough.
19 maja 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to leave a review.
We are pleased to learn you were happy with the service from LV=, who provide our Home Insurance, and appreciate you letting us know about this.
We really do welcome all comments from our customers and we are glad you would recommend our partners highly following your experience.
Kind regards,
Gemma.
after a query i was helped by a very…
after a query i was helped by a very polite and efficent lady who talked me through my policy she sorted out my query so i think it was excellent service
14 maja 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We really appreciate you taking the time to share your experience with Age Co Insurance.
We're very pleased to hear that the adviser was able to assist with your query in a polite and efficient manner.
We do welcome all feedback regarding our products and services, and thank you again for your review.
Kind regards,
Claire
Odpowiedź od Age UK Trading
Hello
Thank you for your review. We are really please you found the experience each and helpful and we appreciate you taking the time to share your feedback with us.
Kind regards
Victoria
I paid extra for next day delivery. Scam!
I paid extra for next day delivery. It should have arrived yesterday. But according to Evri tracking it’s still on its way with no expected delivery info.
I’ve paid extra for nothing.
8 maja 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to share your experience with us. I am very sorry to learn that you have not received your parcel when you have paid for next day delivery.
This is not the service we aim to provide and I apologise for the upset this has caused. If you have not already reached out to us, please contact our Customer Relations team so that we can take some further details and ensure this is raised with our product partner for investigation. You can call us on 0800 055 6205, this line is open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageuk.co.uk.
Once again thank you for your review and I am sorry again that you have not received your order as expected. Please be assured that your comments have been noted.
Kind Regards
Victoria
Age Co are a helpful organisation
Age Co help to provide accurate information and really good links into companies for insurance etc
1 maja 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave us a review. We really appreciate you letting us know you found our information accurate and useful.
We do work with trusted partners, who meet our high standards for customer care, to offer a selection of products and services to our customers. I am pleased to learn you found this helpful.
Once again, thank you for your comments.
Kind regards,
Gemma.
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to share your experience of Age UK with us. We are pleased that you have found our service to be very helpful.
We really do welcome all comments from our customer as we always strive to provide a first-class service. Occasionally things go wrong and this helps us to address any issues and improve our service wherever possible.
Thankfully, this has not been your experience and thank you for letting us have your comments.
Kind regards
Jayne
I was able to speak to a real person…as mentioned above!
I was able to speak to a real person who understood my needs and whose English language I could understand. This felt more like the good service we used to get a very long time ago. The price was reasonable for me and I was able to accept it without quibble.
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to leave Age UK Trading a review. I am pleased to learn you found the call handler easy to understand, and that they understood your needs.
The products we offer are provided by carefully selected specialist companies, who meet our high standards for quality, value and customer care. I am glad you found the price reasonable, and that you were happy with the service.
Once again, thank you for your comments. We really appreciate you sharing your experience.
Regards,
Gemma.
Car Insurace Purchase
Easy to contact, professional friendly service. Not the best value, I wanted to pay in monthly so it was ok. I have home Insurance too. The 5% discount was welcome.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for comments, we really appreciate you taking the time to share your experience with LV= who provide the Age UK Trading car insurance.
Our aim is for our products and services to meet the needs of our customers and represent good value for money.
However, LV=, as the insurance provider will ultimately determine the premium charged. We are pleased to learn that you were able to utilise the 5% multi product discount on this occasion.
Thank you again for your Trustpilot review, we do welcome all feedback.
Kind regards,
Claire
Age UKTrading were fine
Age UKTrading were fine, but I ended up talking to someone from LV
It was all a bit rushed really, they asked a lot of question that werent relevant to me
I was hapy with Age UKTrading , not so much with LV, I think they get a bonus for every new customer
They werent any cheaper than my original supplier
I really dont understand it
No claims for 10+ years and it still goes up by 12-290% a year, you dont get a NCB with house insurance
Still its done for another year
My pension rise of 4.8% has gone nowhere
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your experience with LV= who provide the Age UK Trading Home Insurance.
I’m sorry to learn that you felt the conversation with the adviser at LV= was rushed and that some of the questions did not apply to you. We really appreciate your feedback on the quote process.
We also appreciate you sharing your concerns about the premium quoted. Our aim is for our products and services to meet the needs of our customers and represent good value for money. LV=, as the insurance provider will ultimately determine the premium charged but we are sorry that they were not able to be more competitive for you.
If you would like to discuss this with us further, please contact the Age UK Trading Customer Relations team, we would be happy to take some further details and investigate your concerns with our insurance partner LV=. You can call us on 0800 055 6205, lines are open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageuk.co.uk.
Once again thank you very much for your review and taking the time to bring this to our attention.
Kind regards,
Claire
The call handler took all the stress…
The call handler took all the stress out of the usual insurance renewal experience.
He was really helpful spoke clearly and explained everything in plain language.
I would not hesitate to recommend this company the whole process was actually
a pleasure.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your review and letting us know that you have been pleased with the service you have received from Age Co Insurance.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. We always welcome any feedback from our customers as this helps us to monitor and improve our service wherever possible.
Kind Regards
Jayne
Ease at quickly getting quote for…
Ease at quickly getting quote for insurance.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your review of Age Co Insurance services and we are pleased you have found the process quick and easy.
We really do appreciate all comments from our customers as this gives us the opportunity to review any issues and improve our services wherever possible.
Kind Regards
Jayne
A Go to venue for elderly car drivers
Good to find a firm which will not only insure but help elderly drivers
30 marca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We are very grateful to you for taking the time to share your experience with Age Co Car Insurance.
It is great to know that you have found the car insurance team to be so helpful when arranging your policy.
We always strive to support our customer's as best we can and am pleased that this has been your experience.
Thank you again.
Kind regards,
Claire
Age appropriate we
Offered a policy which is relevant to someone of our ages.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We really appreciate you sharing your review of Age Co Insurance.
We're very pleased to know that you found the policy to be suitable for your needs. We welcome and value all feedback on the range of Age Co products and services.
We look forward to assisting again you in the future.
Kind regards,
Claire
Very helpfull and very patient and very…
Very helpfull and very patient and very polite thank you very much a graham
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you very much for taking the time to share your experience with Age Co.
We're very pleased to learn that you found the advisor helpful, patient and polite.
We really value all feedback we receive, as it helps us to shape the Age Co range of products and services.
Kind regards,
Claire
So easy talking to someone?
So easy talking to someone?? And not a Robot.
26 marca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know that you have found it easy to speak to a person at Age Co.
We do understand that our customers prefer to speak to an actual person and we always strive to provide a first-class service. I am pleased this has been your experience.
Thank you for taking time to leave your review of Age Co and I will also ensure your feedback is shared with our management team.
Kind regards
Jayne
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to share your comments about your dealings with Age Co.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We always welcome any comments from our customers as this helps us to improve our products and services wherever possible.
Once again thank you for your feedback.
Kind regards
Jayne
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