I was extremely happy with the way my enquiry about taking out car insurance I was treated with respect & care trying to get a good insurance cover for myself. After years of thinking stupidly my pre... Zobacz więcej
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The person who i spoke to was very patient as all the details given we thought were for LV but it turned out he worked for age concern.very confusing to older people like us. He transferred most of t... Zobacz więcej
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Old fashioned service, where the customer is important. My call was answered promptly, the LV call handler was polite, well informed and took time to answer my queries and explain things in a way I... Zobacz więcej
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Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Dane kontaktowe
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Zjednoczone Królestwo
- ageco.co.uk
4,8
Doskonała
730 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
At every step/stage I was delighted…
At every step/stage I was delighted with the response and help from everyone I spoke to.
21 lipca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your review. We really appreciate you letting us know that you were delighted with the service and the help you received, when speaking to our customer service representatives.
Once again, thank you for taking the time to share your experience. We value all comments from our customers as this helps us to monitor the products and services we offer.
Kind regards,
Gemma.
Outstanding service good advice and…
Outstanding service good advice and very easy to understand answers to my questions. I am 89 years old and sometimes the terms mentioned up up a query but this company was outstanding and I would highly recommend them for older people who need sensible and honest insurance advice and understandable answers.
13 lipca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave a review. I am pleased to learn you were happy with the service, and that the agent was easy to understand.
We welcome all feedback from our customers and thank you once again, for sharing your experience.
Kind regards,
Gemma.
The ease with which I was able to…
The ease with which I was able to organise insurance.
14 lipca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for sharing your experience with Age UK Insurance.
We're very pleased to learn that you found it easy to arrange your insurance with us.
We really appreciate you taking the time to leave feedback for us today.
Kind regards,
Claire
Age Uk and LV working in partnership
Age Uk are a great asset for older people who need help with many issues that confront us in this modern day and age
10 lipca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for your taking your time to leave your review of Age UK.
We always put people at the heart of everything we do and always strive to provide a first-class service. I am pleased this has been your experience.
We really do appreciate your comments and thank you for leaving your feedback for us.
Kind regards
Jayne
Always have confidence in anything…
Always have confidence in anything marked Age UK. Have had various dealings with them over the years . Always been satisfied.
12 lipca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for sharing your experience of Age UK with us.
We always strive to provide a first-class service for all our customers and I am pleased to see you have always been pleased with us.
We do welcome all comments from our customers as this helps us to monitor our services and make improvements wherever possible. Thank you again for taking time to leave your review.
Kind regards
Jayne
Friendly, helpful and always good advice.
They've helped me so much over the last year, and I feel I can trust them.
Everything is always explained and they're so friendly. I can't thank them enough.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave us a review. I am pleased to learn you find the agents friendly, helpful and reliable.
We really appreciate all feedback from our customers, and your comments will be passed to our management team. If you need any further assistance please do not hesitate to get in touch.
Kinds Regards
Gemma.
Odpowiedź od Age UK Trading
Hello
Thank you for leaving your feedback about Age UK Trading.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. All customer comments are welcomed as this helps us to monitor the service we provide and also helps us to make improvements wherever possible.
Once again, thank you for taking time to leave your review and I will ensure it is shared with our management teams.
Kind regards
Jayne
Home Insurance
very friendly, polite & helpful - sorted very quickly & easily at a price less than everyone else was quoting.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age UK Trading. We are really pleased to hear that you were happy with the service you received and our pricing.
Thank you again for your kind review and for choosing Age UK Trading for your insurance.
Kind regards
Victoria
It.was truly amazing,throughout Summer…
It.was truly amazing,throughout Summer demonstrated
Brilliant customer focus and customer service,she was
Extremely helpful knowledgeable and eager to please.
With her great interaction with me she demonstrated her
experience with customer focus.
She made the whole experience a joy and not a chore at all.
Well done to her and to the company.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We really appreciate you sharing your experience with Age UK Trading.
We're very pleased to know that you received such fantastic service from Summer and that you found your experience so enjoyable.
Your feedback is invaluable to us and we thank you for taking the time to share this on Trustpilot.
Kind regards,
Claire
Great customer service and ease of service
Amazing price for the cover although 150 pounds more than what I am used against others it was a great price it's tough the price though as I'm 63 years of age and been driving around 45 years it doesn't seem respect for someone like me to be the price it was
22 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you very much for taking the time to share your experience with Age UK Car Insurance.
We work with our product partners to ensure our products represent good value for our customers however, as the insurer, LV= will ultimately determine the premium based on their assessment of the risk presented.
We're very pleased to learn that your new policy has all the coverage you require.
We really appreciate all feedback as it helps us to shape the products and services that Age UK Trading offer.
Kind regards,
Claire
Helpful operator
15 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you for taking the time to share your review for Age UK Trading.
We're pleased to know that you found the adviser to be helpful.
We do welcome all feedback as it helps us to shape the products and service that we provide.
Thank you for sharing your experience today, and we look forward to assisting you again in the future.
Kind regards,
Claire
Help and guidance given was excellent…
Help and guidance given was excellent and the product knowledge of the person who took my call was first class.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking the time to leave us a review and share your experience with Age UK Trading.
We are really pleased that you were happy with the service your received and thank you for your kind comments.
Kind regards
Victoria
A good experience
It was very easy to get insurance with someone who I could understand and who explained things easily
10 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
We're very pleased to learn that you found the Age UK Insurance adviser helpful, and that they explained things easily.
We really appreciate you taking the time to share your experience with us today.
Thank you very much for your kind review, and thank you for choosing Age UK Trading for your insurance.
Kind regards,
Claire.
Simple and easy
Simple and easy, handler explained things in a clear decisive way, genuine and understanding and explained certain things that I was not too sure on. Overall a good experience. Great price as well thank you.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank very much for sharing your experience with Age UK Trading, we are very pleased to learn that you found the call handler to be so helpful.
It's great to know that you secured a great price too.
We really appreciate you taking the time to leave a review for us.
Kind regards,
Claire
easy to discuss my insurance with them
15 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know of your dealings with Age UK Insurance. I am pleased to see that you have found it easy to discuss your insurance requirements with us.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. All comments from customers are welcomed as they provide us with the opportunity to monitor the service we provide and make improvements wherever possible.
Once again, thank you for taking time to leave your review for us.
Kind regards
Jayne
Automatic renewal RIP OFF…
My Dad had home insurance which he took out with AgeUK. With Covid and the death of my mother he fell behind on admin and his home insurance went into automatic renewal. The policy was with LV - AgeUK / Ageco is just the front. When we got on top of things we found that my Dad was paying **4 times** as much as he needed to and we did not renew with AgeUK/ LV. You think that Age UK would prevent exploitation of older people, but no - they’re just about the money. Lesson learned - RIP off.
13 września 2025
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for taking time to leave your review of Age UK Home Insurance and I am sorry to learn that your Dad has been unhappy with the premium.
We do value all comments from our customer and their representatives as this gives us the opportunity to review any issues and improve our products and services wherever possible.
As Trustpilot only provides very limited information, if you would like to contact us directly at customer.relations@ageuktrading.co.uk or call us on 0800 055 6205, we will be pleased to review this matter for you. Our lines are open Monday to Friday 10.00 to 16.00 excluding Bank Holidays.
Once again, I am sorry you have been unhappy with Age UK Home Insurance and we look forward to hearing for you again soon.
Kind regards
Jayne
Very helpful and understanding
Very helpful and understanding. Made my experience of switching car insurance provider quick and easy. Would highly recommend.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience when switching your car insurance to Age UK.
We always strive to provide a first-class service for all our customers and I am please this has been your experience. We do value all comments from our customers as this helps us to monitor the service we are providing to our customers.
Once again, thank you for taking time to leave your review of Age UK Car Insurance.
Kind regards
Jayne
I had a bad experience with a couldn’t care less attitude from my present insurers
I had a bad couldn’t care less attitude when I wanted to rearrange House and Contents with my present Insurers so much so I hung up. Barely able to understand their accent and they couldn’t understand properly and I was unable to speak to a Manager when I requested it.
My first port of call was Age Uk and I wasn’t disappointed and the person I spoke to exceeded my expectations for straightforwardness and efficiency.
I was happy with the price and my documents were in my possession very soon after by email.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello,
Thank you very much for sharing your experience with Age UK Home Insurance.
We’re sorry to learn that you encountered difficulties when speaking with your previous provider, and we’re very pleased to know that following this, the Age UK adviser exceeded your expectations.
It is great to hear that you are happy with the premium you have paid, and that your documents arrived quickly.
We really appreciate you taking the time to share your journey with Age UK Home Insurance via Trustpilot – your feedback is invaluable to us, thank you again.
Kind regards,
Claire
My insurance quotation was good value…
My insurance quotation was good value and appropriate to my needs.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thankyou for letting us know that your quotation for Age UK Insurance was good value and that the product was suitable for your needs.
We are always grateful to receive any comments from our customers as this helps us to improve the products and services we provide.
Thank you again for taking time to leave your feedback for us.
Kind Regards
Jayne
Very helpful lady at the call centre .
4 czerwca 2026
Opinia niezależna
Odpowiedź od Age UK Trading
Hello
Thank you for letting us know about your experience with Age UK.
We always put customers at the heart of everything we do and always strive to provide a first-class service for them. I am pleased to see this has been your experience.
We really do appreciate you taking time to leave a review and thank you for your kind comments.
Kind regards
Jayne
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